1. CHILDLINE India Outreach IV Regional Consultation for Child Helplines, Asia-Pacific Region Mumbai, Jan 2010 Jan 2010 [email_address]
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3. Scale of marginalised Children in India Jan 2010 [email_address]
4. India Children’s Demographics Jan 2010 [email_address] *source :UNICEF 2007 Urban Rural Total Children’s population 446646000 ( 446.64 million)* 129527000 ( 129.52 million)* 317119000 (317.11 million)* Under 5 126808000 (126.80 million)* 5-18 319838000 (319.83 million)* 92753000 (92.75 million) 227085000 (227.08 million) Below Poverty level( $ 1 per day) (World Bank estimates at 24% in 2005) 107195000 (107.95 million)** Estimated children marginalised due to poverty, labour, abuse, disability, malnutrition, conflicts, disasters , displacement, illiteracy, abandoned, etc 178000000 (178 million)
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7. Jan 2010 [email_address] [email_address] Sex Ratio Of The Child Population in 0-6 Age Group STATE 1991 2001 PUNJAB 875 793 HARYANA 879 820 CHANDIGARH (U.T.) 899 845 DELHI 915 865 HIMACHAL PRADESH 951 897 GUJARAT 928 878 ASSAM 964 910
8. Share of Child budget in Union budget Jan 2010 [email_address]
12. India Telecom (as on July 2009) Jan 2010 [email_address] PCOs: 2 million Nos. million fixed line 37.41 mobile 441.65 Total 479.06 Nos million Teledensity (%) Urban 337.9 97.34% Rural 141.16 17.21% India 479.06 41.04%
14. CHILDLINE 10- 9- 8 Jan 2010 [email_address] CHILDLINE is India’s first 24 hours, free, emergency phone outreach service for children in need of care & protection. Supported by Ministry for Women and Child Development.
18. Jan 2010 [email_address] Current: 83cities. 25 states. 15 million calls to date. 2.30 million calls/yr 20% of World’s Child helpline calls
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20. CHILDLINE Coverage Jan 2010 [email_address] Coverage 2009-10 2010-11 2011-12 2012-13 Number of Districts 5 11 27 46 Number of Mega Metros 4 4 6 6 Number of other cities 89 143 183 247 Number of Mini metros 4 4 6 8 Total 102 162 222 307
22. Jan 2010 [email_address] Projected break-up of CHILDLINE calls 2012-2013 Intervention numbers % Medical Assistance 184395 2.2 Shelter 139972 1.67 Repatriation 112313 1.34 Missing Children 212892 2.54 Rescue from abuse 57833 0.69 Death Related 3353 0.04 Sponsorship 110637 1.32 Emotional Support and Guidance 409021 4.88 Other child related issues 27659 0.33 Total Intervention 1257235 15 Information and ref. services 244742 2.92 Information about Childline 2269729 27.08 Total Information 2514471 30 Other Calls 4609863 55 TOTAL 8381569 100
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24. CHILDLINE Domains Jan 2010 [email_address] Voice Calls to 1098 Intervention Advocacy
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26. Jan 2010 [email_address] Information Calls Intervention Calls Documentation 3 party conference All intervention calls and 20% of other calls are recorded Resource Organization Local Intervention Unit CHILDLINE Contact Centre: Operational model ChildNet CCC
27. Calls to CHILDLINE 2008-09: 2.32 million Jan 2010 [email_address] Direct Intervention Calls Medical Help 22% Shelter 16% Restoration 20% Protection from abuse 10% Missing 20% Sponsorship 12%
28. CHILDLINE India Outreach: Strategies, programs, implementation, indicators, tools Jan 2010 [email_address]
29. Share of intervention cases from Outreach Jan 2010 [email_address] Upto 10% of our cases, annually, are received due to Outreach activity
30. Cases from Outreach Jan 2010 [email_address] Cases Received During Outreach Death 0.20% Rescue 3% Repatriation 8% Sponsorship 16% Shelter 4% Medical 46% Emotional Support and Guidance 23%
31. Calls for Medical help Jan 2010 [email_address] Medical : Sub Problem 45 2 24 432 150 11 805 10 119 9 31 1,297 283 23 20 1,732 0 200 400 600 800 1,000 1,200 1,400 1,600 1,800 2,000 Accident Addiction Casualty First Aid Hospitalisation Mental Illness OPD Not Documented Data Source : ChildNET Numbers Of Cases Female Male
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33. Outreach Programs Jan 2010 [email_address] Tgt. Audience Programme/s Children CHILDLINE Song, Puppet shows, Street Plays, Open House sessions, Children’s events/happenings, Children’s groups, presentations Adults and general public IEC material presentation and distribution at Kiosks, street plays. Public Call Offices (phone booths) PCO Mapping Allied Systems organisations, NGOs City/District Mapping, CHILDLINE Advisory Board meets ( CAB), Sensitisation programs under National Initiative for Child Protection (NICP) Media audience Tie up with Channels for editorial programs
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36. Critical Tools Jan 2010 [email_address] CHILDLINE Song Puppets with a kit and script
This is just to form the basis to understand the scale of children’s population that is directly needs some form of CP intervention on a crisis basis. Of course if you factor in the MWCD estimates of 53% of all children suffering some form of sexual abuse then we get a much large size of children who need CP intervention. This data shows that we do not need any empirical studies on the size of children in need of care and protection. For CHILDLINE we have been primarily in urban India with just a tentative step in rural India.
Backbreaking poverty is at the heart of a lot of our problems for about 26% of the country’s population.
When you cant feed your children, the cycle of abuse starts.
The figures here are based on revised estimates (RE) for all years except for 2008-09 where it is based on Budget estimates (BE). We know now that the Rs 180 ,crore earmarked for ICPS in 2008-09 was not utilised as the scheme was approved only in April 09. So of course we are going to see Child Budgets at about the same level as in 2007-08.This is sure to show up in the Actual expenditure (AE)
...If you take away the Rs 180 crores for ICPs in Union budgets for 08-09, we are back to familiar territory for CP:0 .64%
India’s political system and structure stands apart from China and countries like North Korea or Cambodia. India has a federal structure with a directly elected parliament at the federal level and similarly at state levels. While the development expenditure planing is at the central govt level, the implementation is a mix of both central and state govt responsibility. So often states that have poor fiscal status simply do not implement programmes as funds earmarked for those projects are needed elsewhere.
Because the governance eco-system is so complex we considered the approach of Children’s spaces as a method since Spaces occupied by children is inevitably a meeting point for all programs, policies and laws of the country. In order to understand fully entitlements under various laws and policies we will cover....
Our model is a teleoutreach model unlike the western models which are predominantly a telecounselling helpline.
First portion of Kabir bedi film shown here – until CHILDLINE Team member takes child away.
This is the CHILDLINE India model- one in which each unit depends on the other in a symbiotic relationship. Our Call centres are the Collab organizations, the Nodals are the local level advocacy organizations, the support organizations provide support in outreach and intervention.Children impact the system thru Open house forums where they articulate their needs and opinions. The CAB is where all allied systems come together to listen in to children and agree to work out mechanisms. Partnerhsip with service delivery NGOs on the ground backed by support partners, facilitation partners and resource partners is the fundamental framework in CHILDLINE. Each organisation has a specific role in the structure.
The CHILDLINE model is extended to link closely with the Government , academic institutions and the community. Other stakeholders including Corporate sector are encouraged to participate. The telecom sector is our direct service partner and we are grateful to them for their support in reaching marginalised children.
It looks impressive but we still have miles to go before we can pat ourselves on the back.
Street children are the single biggest segment of callers on 1098
This is how we are scaling up.
At full strength the CHILDLINE network will comprise over a 1000 partnerships over the next 4 years.
Currently CHILDLINE operates in 83 cities and now that ICPS has been rolled out we will be growing to cover over 300 cities over the next 4 yrs or so. Base on a 4 yr trend we projected how many cases we would be handling in the year when 307 cities are covered and the results are staggering: from a little over 2 million calls we will receive over 8 million calls in the year- with over a million intervention cases- 3444 intervention cases ever day of the year!!; over 4 lac calls seeking emotional support and guidance- making telecounselling a must-provide service for CHILDLINE. Besides, nearly 2 lac medical assistance cases and 1.39 lac shelter cases and over 2.12 lac cases of missing children. These are going to be a strain on the existing infrastructure . Therefore we need to know what the state of the existing CP infrastructure is and plan ahead.
While ground zero view is the most critical to define our roles and skill sets at that level, the CP mandate that CHILDLINE has taken on is vast.
Here is a new interpretation of the CHILDLINE domains: one that segregates voice, intervention and advocacy domains and yet shows the interlinkages necessary. Though this seems old hat, the fact is that willy nilly each of these domains have become complex specialised domains by themselves requiring separate skill sets and technology supports. Lets start with the Voice or Calls.
These are direct intervention calls i.e. those calls serviced by CHILDLINEs across the country. Medical is one of our largest segments o direct interventions.
The call stats are analysed using a dedicated software called ChildNet. We publish annual reports- you may download soft copies from our web site. Just an indicative example of the detailing in our call analysis.
CHILDLINE song audio track played here. Then intro portion of Puppet film played here – about 2-3 mns. Here I open up the puppet kit and show them how it is done.
At this point Sophia film on outreach is played out – about 10 mins.
At this point I play the MTV episode of On the Job.
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