Child line 1098

DIAL 1098 HELP US CARE FOR CHILDREN IN DISTRESS
CHILDLINE India Foundation

Background to the initiation of CHILDLINE
in India

India acceded to the UN Convention on the Rights of the
Child in 1992, thereby ensuring its children their right to
survival, protection, participation and development.
In 1974 India adopted a National Plan for Children
declaring children to be the nation’s most precious asset.
Children constitute 42.6% of the nation’s population
Yet, it is alarming the nation’s investment in its children
remains an abysmal 2.3% (Budget Analysis 2004, HAQ
Centre for Child Rights) of its union budget resources.

Rationale for CHILDLINE
• A need expressed by the children
on the streets.
• Instant access & support when
they are ill or injured or just
needed to talk to someone.
• A large number of children in
need of care and protection were
un-reached by any service.
• Several services for children exist
there was often duplication of
services, and lack of awareness
about available resources.

Rationale for CHILDLINE
• A number of services and schemes
for children existed but there was
a lack of a common platform for
advocacy.
• An integrated comprehensive plan
of action for child protection
amongst the allied systems was
lacking

CHILDLINE is India’s first 24 hours,
free, emergency phone outreach service
for children in need of care &
protection.
CHILDLINE 1098

Vision
The vision from the streets, the creation of a child
friendly nation where children are ensured of their
simple rights and are looked upon as contributing
citizens of the nation
Mission
CHILDLINE aims at responding to the emergency
needs of every child in need of care and protection
throughout the country and ensure that there is an
integrated effort between government, non-
government organizations, academic organizations,
bilateral agencies, corporate sector and the
community in protecting the rights of children.
CHILDLINE Vision & Mission

Children who call
• Street children
• Child addicts
• Abused children
• Mentally ill children
• Child laborers
• Children in conflict
• Children affected by
disaster
• HIV/AIDS infected
children
• Differently-abled
children

CHILDLINE in action
Child / Concerned
Adult dials
1098
Connected to a
CHILDLINE call
centre
Emergency
response
CHILDLINE team
rushes to child
within 60 minutes
Child provided
rehabilitation, follow
up with child
long term linkages
grass roots outreach
and open house

Structure of CHILDLINE at the city
•City Advisory Board
Senior functionaries of the Allied Systems
Advice, plans, addresses issues related to functioning
of the service
•Nodal Organization
Academic institute Anchors the service
Training, research, networking, awareness, outreach
Coordination, documentation
•Collaborative
Org.Voluntary agency. 24 hour program
Call centre for CHILDLINE Response to calls
on 1098 Awareness, outreach, documentation
•Support Organization
Voluntary agency.Awareness
outreach, Case follow up.
•Resource
agenciesReceive children referred by CHILDLINE.
Integrates them into their program/back with
families/adoption/foster care/long term institutional care etc.

• Nodal Agency
• Provides Backstage Support to all Centres
Key Responsibilities:
•Development / Preparatory work
• Networking and Facilitation
• Training
• Research and Documentation
• Policy and Advocacy
• Communications
• Development of innovative services
• Resource mobilization
CHILDLINE India Foundation

CHILDREN
•Planning
•Spreading awareness
•Implementing
•Evaluating
NGOs/ Academics
Orgns
•Planning
•Implementing
•Providing Infrastructure
STATE GOVT.
•Providing infrastructure
•Providing services
•Training / workshops
•CAB participant
GOI.
•Ensure co-ordination
•Policy decision making
•Funding
•Monitoring
MULTILATERAL
ORGNs
•Funding
•Training
CORPORATES
•Expertise
•Volunteers
•Funds
CHILDLINES Partnerships

THE CHILDLINETHE CHILDLINE NETWORKNETWORK
East
 Agartala
 Bhubaneshwar
 Cuttack
 Guwhati
 Imphal
 Jalpaiguri
 Kolkatta
 Medinipur
 Nadia
 Patna
 Puri
 Ranchi
 Shillong
 South 24 Parganas
West
 Akola
 Ahmednagar
 Kalyan
 Kota
 Kutch
 Mumbai
 Nagpur
 Nashik
 Pune
 Sholapur
 Ujjain
 Baroda
 Goa
 Amravati
 Aurangabad
 Bhopal
South
 Trichy
 Vijaywada
 Wayanad
 Chennai
 Coimbatore
 Hyderabad
 Cochin
 Vishakapatnam
 Bangalore
 Mangalore
 Kozhikode
 Thrissur
 Trivandrum
 Salem
 Tirunelveli
 Madurai
North
 Allahabad
 Delhi
 Jaipur
 Lucknow
 Udaipur
 Varanasi
 Ujjain
 Chandigarh
 Kota

Compiled Oct 04
Medical Help: 32,967
Shelter: 32,171
Repatriation: 15,789
Rescue: 8,399
Death: 466
Sponsorship: 5,378
Missing children: 32,611
Emotional Support and Guidance 1,43,634
Information 10,36,871
SilentBlankfollow-up etc. 53,56,879
Total 66,64,667
Calls received by CHILDLINE:

• The CHILDLINE India Helpline model of outreach and
intervention in economically developing countries, as a Child
protection mechanisim, paved the way for a global network of
helplines, Child Helpline International (CHI). Currently 12
countries have replicated the India model and 14 others are
reworking their model based on it.
• For the year 2003 – 04 CHILDLINE India responded to 1.9
millions calls of the 10.5 million call that were answered
globally.

Impacting systemic change
Global
CIF Global
4.63 18.76
1.9 10.5
Tele Density
Call
Answered

• CHILDLINE India advocates with International bodies
such as CRC, ITU , WSIS on a range of child
protection issues.
•CHILDLINE facilitated the visit of the Child Rights
Convention Chairperson and Rapporteur to India, and
organised two NGO dialogues to bring to light the
situation of children in need of care and protection in
India
•CHILDLINE India is the one of the few helplines
globally that has been able elicit a partnership with the
Government in a major way. CIF acts as a consultant to
the Ministry of Social Justice and Empowerment on a
range of child protection issues.

National
• CHILDLINE India Foundation is the largest agency providing
comprehensive child protection services for children in need
of care and protection.
• Launch of the National Initiative for Child Protection, July
2000, a national campaign in collaboration with the National
Institute of Social Defence and UNICEF for sensitisation
and training of all the allied systems that come in contact
with children in need of care and protection
• CHILDLINE has played a key role in the proposed Integrated
Program for Children in Need of Care and Protection of the
Ministry of Social Justice and Empowerment, Government of
India This is the first ever attempt of the Indian Government
at instituting a child protection mechanism in the country

•Recognition of CHILDLINE service in the Juvenile Justice
Act 2000
• CHILDLINE plays an active role in the Child Rights Convention
monitoring process in the country and has payed a critical role
in the drafting of two alternate reports
• Evolution of the unique brand add-on model to facilitate quick
replication, and cost efficient functioning of the network and
forge partnerships with the Government, voluntary organisations,
multilateral and bilateral organisations and most importantly
partnerships with children and young persons
•Credibility Alliance: Our experience working with voluntary
organizations across the country presented the need for an
alliance for voluntary agencies setting certain standards and
parameters for good practice. In 2002 CHILDLINE initiated the
Credibility Alliance

State Local
•Advocacy with State Governments
In a Federal System of Governance in India, State
Governments have their own Law, Legislation Schemes and
Programs. At the local level institutionalized into our
structure (in every city where there is a CHILDLINE),
there are CHILDLINE Advisory Boards (CAB), comprising
of senior level State Government representatives to
address issues related to child protection and
CHILDLINE

•Institutionalization of grassroots awareness and outreach into
the daily functioning of the service
•Maximizing its reach through the rapidly developing
telecommunication technology in India
•Networking and capacity building in the voluntary sector -
CHILDLINE has over 200 partner organizations that are directly
affiliated with it and run the CHILDLINE service at the local level.
In addition, there are over 2000 organizations associated with the
local CHILDLINE’s contributing their resources to CHILDLINE

CHILDLINE and the Health Care System - In places
where health issues are a large problem related to
children, CHILDLINE centres are located out of
Government Hospitals, with special facilities for
children who come through CHILDLINE and doctors on
call on a 24-hour basis.
In many places health departments and hospitals have
collaborated with CHILDLINE for training and
sensitization of their staff

CHILDLINE Tomorrow
CHILDLINE has a vision to reach out
to every child in need of care and
protection in every city/district of
India.
s

HELP US CARE FOR CHILDREN IN DISTRESS
Visit us at www.childlineindia.org.in

Child line 1098

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