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Overview; Case Studies
What is CheckinLine?

2
It’s more than just tickets!

+

=



Incentive



CheckinLine

Engagement & Insight

Fans will line up for just about anything on the CheckinLine platform, not
just ticket sales: “money can’t buy experiences”, merchandise, seat
upgrades and sponsor offerings to name just a few.
3
Why a team should use
CheckinLine to engage with their
fans…

4
There are four outcomes from a
CheckinLine campaign:
1. CheckinLine creates a new asset for the team or
property to monetize
2. We deliver detailed fan profiling and valuable
leads from a pool of fans (CRM & social media)
3. We generate deep insights & fan segmentation
analysis
4. We solve a legitimate “queuing” problem
5
CASE STUDY No.1
Creating a new asset to monetize
through sponsors

6
CheckinLine monetized Australia’s largest
sport property’s social media following,
through a major sponsor campaign.

Largest sports property in
Australia

One of the largest sports betting
agencies in Australia


21 major sponsors
70,000 full or part season ticket holders
55,000 average crowds per game
214,000 Facebook fans

CheckinLine Campaign Objective:
Generate additional revenue streams by
enabling deeper interaction between
sponsor and fan.

$1.6B turnover
300,000 Facebook fans
8,000 Twitter followers
Major Sponsor of Collingwood FC

CheckinLine Campaign Objective:
Tune into Collingwood FC fans’ betting
behaviors to generate insight and direct
sales.



7
The Competition
Incentives: 10 fans won 2 tickets to a game with sideline access and
a commemorative photo


8

901 fans registered via a Social Media campaign
66% of fans engaged in the check-in process
7:02 minutes average time engaged per check-in
	
  
Results
•  Extensive brand exposure over a number of days
with a variety of Collingwood FC’s fans
•  A valuable database of real prospects that
resulted in 35% sales conversion for the sponsor
by way of targeted offers post campaign
•  Key insights that directly influenced Sportsbet’s
advertising strategy
•  Collingwood FC unlocked a new revenue source
via a social media offering for it’s sponsors
9
“We’re keen to find out more about fans,
why they like engaging with us and how
we can better increase our market share.
CheckinLine is valuable as it goes beyond
the standard market research tools and
games the experience.”


- Sportsbet

10
CASE STUDY No.2
Detailed fan profiling and lead
generation

11
CheckinLine worked with Octagon and it’s
Fan Passion DriversTM study to profile fans
of an Australian Rules Football team

The global sports marketing and
talent representation agency of the
Interpublic Group

30 years in the industry
$3 billion in sponsorship spending managed and
influenced
100,000 fans in their “Passion Drivers” database

CheckinLine Campaign Objective:
Create a team-specific Passion Drivers offering
using CheckinLine’s unique method of fan
engagement and data collection.
12

One of the wealthiest sports
properties in Australia


8 major sponsors
100,000 Facebook fans
36,000 Twitter followers
60,000 full or part season ticket holders

CheckinLine Campaign Objective:
Profile fans based on AFL archetype and
generate new sales leads.
How did we create thousands of detailed,
qualified fan profiles from one simple
CheckinLine competition?
Profiles

Incentive
Segmentation

Insight

$$

Leads

On the first day of the CheckinLine competition, fans were asked 5 ‘predictor
questions’, profiling them according to their Australian Football League (AFL)
fan archetype.
Results
1051 Hawks fans were profiled according to their
Octagon AFL archetype in just one day

(40% were new ‘casual fan’ leads)



Each archetype gives us insight into:
-  How each fan interacts with the game of
AFL
-  Media preferences 
-  Community involvement
-  Social interaction
-  What drives their passion for the game
-  Their overriding values
-  Demographics
Hawthorn FC are now using this information to:
-  Increase season ticket sales
-  Customize fan communications
-  Acquire new sponsors and develop existing sponsor relationships
14
CASE STUDY No.3
Deep insights & fan segmentation
analysis

15
Arizona State University wanted to know
what triggers their passionate fans to go
to games…so we found out.

One of the most innovative college
athletics departments in the USA


170,000 Facebook fans
25,000 Twitter followers
100,000 fans on a database

CheckinLine Campaign Objective:
Engage fans and uncover what triggers game
attendance
16

Campaign Strategy:


- Offer ‘money can’t buy’ incentive to engage
fans
- Design check-ins around research objectives
- Implement insights and segmentation into
broader marketing strategies
- Use CheckinLine’s own “Values-based Fan
Engagement Model for Research” as the
basis for data analysis and outcomes
When it comes to college athletics, the
reward fans get from the game sits in four
dimensions
Extroverted, High Energy, Expressive

THE THRILL OF THE GAME,
THE THRILL OF THE BATTLE

THE STATUS, PRESTIGE,
ACCESS TO THE SUN DEVILS

Collective, social,
shared

Individual, identity,
personal

IT’S MY TEAM, IT’S MY
FAMILY

JUST LOVE SPORT, IT’S
WHO I AM, WHAT I NEED

Introverted, Control, Internal

17
For Sun Devil fans, being part of something
special, something that is unique to them,
is most important
THE THRILL OF
THE GAME, THE
THRILL OF THE
BATTLE

THE STATUS,
PRESTIGE,
ACCESS TO THE
SUN DEVILS

Impact

1%

Importance

6.3

Impact
 35%

18

Importance

5.8

JUST LOVE SPORT,
IT’S WHO I AM,
WHAT I NEED

IT’S MY
TEAM, IT’S
MY FAMILY

Importance

Impact
 33%

5.3

Impact
 23%
Importance

5.8

Interestingly at a broad level, the
thrill of the game and winning (or
losing) is not an important driver of
fan engagement

For these guys it is personal:
•  A strong desire to show their
support for the players and be part
of the community (35%)
• To be part of a special group,
their tribe (33%)
• And a love of sport itself (23%)
From an engagement perspective,
it’s about making it personal, not
letting the team down. Showing
fans that they are an important
part of the teams fabric

NB: results are unique to ASU and will vary for each team
609 fans registered
58% engaged
36% of engaged fans completed all 5 check-ins

Total of 1,115 check-ins completed


“Through CheckinLine, we generated more data in
one week than we have collected all year about our
fans interests and affinity”

- ASU CRM Manager



19
CASE STUDY No.4
Use CheckinLine’s unique “queuing” function
to generate new revenue for a stadium

20
ANZ Stadium market tested CheckinLine’s
SeatShareTM concept as a new revenue
stream for 2014

The second-largest stadium in
Australia

Campaign Strategy:

- Engage existing stadium members through
CheckinLine to concept test a new membership

model
80,000 seats
40+ major sporting and concert events each year
 - Identify niche market of fans interested in the
CheckinLine SeatShare concept (time share for
Hosted the 2000 Sydney Olympics
premium seating)

- Generate niche and conduct price sensitivity
CheckinLine Campaign Objective:
testing and marketing insight ready for launch
Generate new revenue from unsold premium
seating
21
The Concept
“We’d like to introduce you to a new concept
for seating arrangements called SeatShare,
where you share a block of premium seating
with other fans and only use them for the
games you want. 




Your SeatShare membership fee allows you
to lock in 2 tickets to a game in the future.
CheckinLine will then run an active standby
list for each game to allocate the leftover
seats not already taken by SeatShare
members. 




If you want to go to a particular game, you'll
register for that game and check-in if required
(if demand outstrips supply). You will pay a
set fee for each seat you use beyond the
initial sign-up.”
	
  
22
Results
-  319 fans registered, 186 engaged, 50% of engaged fans
completed all 5 check-ins
-  SeatShare concept tested extremely high on interest and
excitement levels
-  A niche emerged of NEW ‘casual’ fans with high
disposable income & a genuine interest in the concept
-  Only 6% of which had any intention of even looking at a
traditional stadium offering next year

-  ANZ Stadium are working with CheckinLine to roll out a
2014 pilot, using a block of 200 seats to generate over
$1M in new revenue

23
CheckinLine is gamified, engaging
and an extremely efficient way to
collect one-on-one data from fans
-  66% of all fans who register for a competition will
engage in the check-in process
-  When they do, 30% will complete ALL the checkins, regardless of the incentive
-  Each check-in generates an average of 4:42 minutes
engagement per fan, per check-in
24
For more information, please contact Ben Flavel:
ben@checkinline.com | (415) 230 0146

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CheckinLine - overview and case studies - team presentation

  • 3. It’s more than just tickets! + = Incentive CheckinLine Engagement & Insight Fans will line up for just about anything on the CheckinLine platform, not just ticket sales: “money can’t buy experiences”, merchandise, seat upgrades and sponsor offerings to name just a few. 3
  • 4. Why a team should use CheckinLine to engage with their fans… 4
  • 5. There are four outcomes from a CheckinLine campaign: 1. CheckinLine creates a new asset for the team or property to monetize 2. We deliver detailed fan profiling and valuable leads from a pool of fans (CRM & social media) 3. We generate deep insights & fan segmentation analysis 4. We solve a legitimate “queuing” problem 5
  • 6. CASE STUDY No.1 Creating a new asset to monetize through sponsors 6
  • 7. CheckinLine monetized Australia’s largest sport property’s social media following, through a major sponsor campaign. Largest sports property in Australia One of the largest sports betting agencies in Australia 21 major sponsors 70,000 full or part season ticket holders 55,000 average crowds per game 214,000 Facebook fans CheckinLine Campaign Objective: Generate additional revenue streams by enabling deeper interaction between sponsor and fan. $1.6B turnover 300,000 Facebook fans 8,000 Twitter followers Major Sponsor of Collingwood FC CheckinLine Campaign Objective: Tune into Collingwood FC fans’ betting behaviors to generate insight and direct sales. 7
  • 8. The Competition Incentives: 10 fans won 2 tickets to a game with sideline access and a commemorative photo 8 901 fans registered via a Social Media campaign 66% of fans engaged in the check-in process 7:02 minutes average time engaged per check-in  
  • 9. Results •  Extensive brand exposure over a number of days with a variety of Collingwood FC’s fans •  A valuable database of real prospects that resulted in 35% sales conversion for the sponsor by way of targeted offers post campaign •  Key insights that directly influenced Sportsbet’s advertising strategy •  Collingwood FC unlocked a new revenue source via a social media offering for it’s sponsors 9
  • 10. “We’re keen to find out more about fans, why they like engaging with us and how we can better increase our market share. CheckinLine is valuable as it goes beyond the standard market research tools and games the experience.” - Sportsbet 10
  • 11. CASE STUDY No.2 Detailed fan profiling and lead generation 11
  • 12. CheckinLine worked with Octagon and it’s Fan Passion DriversTM study to profile fans of an Australian Rules Football team The global sports marketing and talent representation agency of the Interpublic Group 30 years in the industry $3 billion in sponsorship spending managed and influenced 100,000 fans in their “Passion Drivers” database CheckinLine Campaign Objective: Create a team-specific Passion Drivers offering using CheckinLine’s unique method of fan engagement and data collection. 12 One of the wealthiest sports properties in Australia 8 major sponsors 100,000 Facebook fans 36,000 Twitter followers 60,000 full or part season ticket holders CheckinLine Campaign Objective: Profile fans based on AFL archetype and generate new sales leads.
  • 13. How did we create thousands of detailed, qualified fan profiles from one simple CheckinLine competition? Profiles Incentive Segmentation Insight $$ Leads On the first day of the CheckinLine competition, fans were asked 5 ‘predictor questions’, profiling them according to their Australian Football League (AFL) fan archetype.
  • 14. Results 1051 Hawks fans were profiled according to their Octagon AFL archetype in just one day
 (40% were new ‘casual fan’ leads)
 Each archetype gives us insight into: -  How each fan interacts with the game of AFL -  Media preferences -  Community involvement -  Social interaction -  What drives their passion for the game -  Their overriding values -  Demographics Hawthorn FC are now using this information to: -  Increase season ticket sales -  Customize fan communications -  Acquire new sponsors and develop existing sponsor relationships 14
  • 15. CASE STUDY No.3 Deep insights & fan segmentation analysis 15
  • 16. Arizona State University wanted to know what triggers their passionate fans to go to games…so we found out. One of the most innovative college athletics departments in the USA 170,000 Facebook fans 25,000 Twitter followers 100,000 fans on a database CheckinLine Campaign Objective: Engage fans and uncover what triggers game attendance 16 Campaign Strategy: - Offer ‘money can’t buy’ incentive to engage fans - Design check-ins around research objectives - Implement insights and segmentation into broader marketing strategies - Use CheckinLine’s own “Values-based Fan Engagement Model for Research” as the basis for data analysis and outcomes
  • 17. When it comes to college athletics, the reward fans get from the game sits in four dimensions Extroverted, High Energy, Expressive THE THRILL OF THE GAME, THE THRILL OF THE BATTLE THE STATUS, PRESTIGE, ACCESS TO THE SUN DEVILS Collective, social, shared Individual, identity, personal IT’S MY TEAM, IT’S MY FAMILY JUST LOVE SPORT, IT’S WHO I AM, WHAT I NEED Introverted, Control, Internal 17
  • 18. For Sun Devil fans, being part of something special, something that is unique to them, is most important THE THRILL OF THE GAME, THE THRILL OF THE BATTLE THE STATUS, PRESTIGE, ACCESS TO THE SUN DEVILS Impact 1% Importance 6.3 Impact 35% 18 Importance 5.8 JUST LOVE SPORT, IT’S WHO I AM, WHAT I NEED IT’S MY TEAM, IT’S MY FAMILY Importance Impact 33% 5.3 Impact 23% Importance 5.8 Interestingly at a broad level, the thrill of the game and winning (or losing) is not an important driver of fan engagement For these guys it is personal: •  A strong desire to show their support for the players and be part of the community (35%) • To be part of a special group, their tribe (33%) • And a love of sport itself (23%) From an engagement perspective, it’s about making it personal, not letting the team down. Showing fans that they are an important part of the teams fabric NB: results are unique to ASU and will vary for each team
  • 19. 609 fans registered 58% engaged 36% of engaged fans completed all 5 check-ins Total of 1,115 check-ins completed “Through CheckinLine, we generated more data in one week than we have collected all year about our fans interests and affinity”
 - ASU CRM Manager 
 19
  • 20. CASE STUDY No.4 Use CheckinLine’s unique “queuing” function to generate new revenue for a stadium 20
  • 21. ANZ Stadium market tested CheckinLine’s SeatShareTM concept as a new revenue stream for 2014 The second-largest stadium in Australia Campaign Strategy: - Engage existing stadium members through CheckinLine to concept test a new membership model 80,000 seats 40+ major sporting and concert events each year - Identify niche market of fans interested in the CheckinLine SeatShare concept (time share for Hosted the 2000 Sydney Olympics premium seating) - Generate niche and conduct price sensitivity CheckinLine Campaign Objective: testing and marketing insight ready for launch Generate new revenue from unsold premium seating 21
  • 22. The Concept “We’d like to introduce you to a new concept for seating arrangements called SeatShare, where you share a block of premium seating with other fans and only use them for the games you want. 
 
 Your SeatShare membership fee allows you to lock in 2 tickets to a game in the future. CheckinLine will then run an active standby list for each game to allocate the leftover seats not already taken by SeatShare members. 
 
 If you want to go to a particular game, you'll register for that game and check-in if required (if demand outstrips supply). You will pay a set fee for each seat you use beyond the initial sign-up.”   22
  • 23. Results -  319 fans registered, 186 engaged, 50% of engaged fans completed all 5 check-ins -  SeatShare concept tested extremely high on interest and excitement levels -  A niche emerged of NEW ‘casual’ fans with high disposable income & a genuine interest in the concept -  Only 6% of which had any intention of even looking at a traditional stadium offering next year -  ANZ Stadium are working with CheckinLine to roll out a 2014 pilot, using a block of 200 seats to generate over $1M in new revenue 23
  • 24. CheckinLine is gamified, engaging and an extremely efficient way to collect one-on-one data from fans -  66% of all fans who register for a competition will engage in the check-in process -  When they do, 30% will complete ALL the checkins, regardless of the incentive -  Each check-in generates an average of 4:42 minutes engagement per fan, per check-in 24
  • 25. For more information, please contact Ben Flavel: ben@checkinline.com | (415) 230 0146