TED-like presentation by Atlassian customer Mulesource on powering a cohesive community with Atlassian applications.

1. Mulesource
(Crowd)
Kevin Depew, Mulesource Development
Amber Taylor Mulesource Marketing

2. the open source choice for SOA infrastructure
Powering a Cohesive Community
with Atlassian Applications
Kevin Depew, MuleSource Development
Amber Taylor, MuleSource Marketing

3. Who is MuleSource
Our community
Business case
Timeline
Tools leveraged
Migration to SSO
Lessons learned
All contents Copyright © 2008, MuleSource Inc. 2

4. Who we Are
MuleSource® is the leading provider of open source service
oriented architecture (SOA) infrastructure software. With more
than 1.5 million downloads and thousands of production
deployments, Mule is the worldʼs most reliable and widely used
open source enterprise service bus (ESB) and integration
platform. MuleSource delivers enterprise class software, support
and services to the thousands of organizations that are using
Mule, including industry leaders such as Walmart.com, Nestlé
and DHL as well as 5 of the top 10 European and U.S. financial
institutions. MuleSource is headquartered in San Francisco with
offices worldwide. For more information visit
www.mulesource.com.
All contents Copyright © 2008, MuleSource Inc. 3

5. Business Model
Search for Mule
Discover and Learn more about Prospect
self-educate on the company and becomes a
mulesource.org
offerings on customer
mulesource.com
Google
Documentation
Webinars
Enterprise
TSS
Screencasts
Whitepapers
license
Blogs
Forums
Datasheets
Training
Other
Patches
Analyst reports
TAM
MuleForge for
Quick Start
extensions
All contents Copyright © 2008, MuleSource Inc. 5

6. The Face(s) of MuleSource
Information for decision makers
Enterprise downloads
Webinars
Press
Events
Etc.
Information for dev / arch
Downloads and Forge
Documentation
Community forums /
Mailing lists
Etc.
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7. Community Components
Forge
Forums
Confl.
Community
SVN
Jira
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8. The Business Case
Problem
Solution
Fragmented Community
SSO using Crowd over a single LDAP
– Updated sign on for 19,000 community
members
– Only 15 pinged with difficulty logging in –
all fixed now
Confusing Communications
Streamlined communications
– Forums and mailing lists synched
– Forums more prominent
Community wanted to hear from the Mule
Implemented site re-design
engineers
– Created new Community tab
– Pulled Forge in
Launched MuleSource blog
Internal MuleSource insight
Tighter project tracking
Centralized forum tracking
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9. Needed Community Functionality
Forge
Forums
Confl.
Community
SVN
Jira
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10. the open source choice for SOA infrastructure
Show site

11. All contents Copyright © 2008, MuleSource Inc. 11

12. Whatʼs Behind Our Site (.org)
Atlassian
– Crowd
– Jira
– Confluence
– Bamboo
– Fisheye
– Crucible
JIVE Forums
Xircles
– SVN
– Mailing lists
– Project Membership
OpenLDAP
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13. Lots of Great Solutions … But We Needed Them to
Work Together
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14. Timeline

15. Migration to SSO
Plan 1 (Optimistic):
Have 3 separate directories / databases and allow Crowd to do a mashup
Plan 2 (Getting Worried):
Use out-of-the-box Crowd connectors to delegate authentication and
authorization over LDAP
Plan 3 (Actual):
Migration of multiple legacy user directories to an existing OpenLDAP directory
– Leveraged Atlassian user importer
– Wrote custom scripts to intelligently “merge” users
– Authored custom Crowd plug-in that listens for new user requests and
notifies Xircles and Loopfuse
Performance Tuning
– Implemented client-side caching
– Enabled OpenLDAP MemberOf overlay
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16. Problems / Lessons Learned
This release was a quot;big-bangquot; style release
– Big-bang releases are much more difficult to plan and execute than incremental ones
– The rollback and contingency plans were complicated and required extensive testing
Custom scripts and migrations are painful and error-prone -- avoid
when possible!
– Time allowing, would have waited for the next release of Crowd
Lack of documentation around the unsupported Crowd API caused a
number of slowdowns in development
Is Crowd ready for your enterprise?
– We encountered numerous performance problems on a modestly sized user repository
Working with a top notch managed service provider, like Contegix, was
critical to our success due to depth of knowledge around integration of
Atlassian applications
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17. Check it Out!
www.mulesource.org
Forums: http://forums.mulesource.org/index.jspa
Email us: community@mulesource.com
All contents Copyright © 2008, MuleSource Inc. 17