The document discusses how Febreze initially struggled when first launched due to ineffective marketing that portrayed it as a solution for eliminating odors, rather than an enhancer. After conducting consumer research, P&G discovered people saw Febreze as a reward after cleaning. P&G then marketed Febreze as a finishing touch rather than a cleaning product, which led to increased sales. The document argues that effective marketing and presentation are important for any product or person to be successful, and shares details about the shipping app Shyp.