This chapter discusses the importance of image and professionalism. It explains that one's image is made up of how they look, speak, behave and carry themselves. The chapter identifies key components of image, including appearance, personal qualities, and work ethic. It emphasizes that developing a professional image requires reflection and commitment. Maintaining a professional attitude involves being a team player, displaying good judgment and character traits like trustworthiness. Acting professionally also means focusing on work, addressing mistakes, and completing tasks in a timely manner.