chapter 2

1. Thomas Cook (22[1]
November 1808 – 18 July 1892) was
an English businessman. He is best known for founding
the travel agency Thomas Cook & Son.
 Recognized as the first professional travel agent. He
was the founder of the world’s first travel agency. He is
credited for making world travel possible for the middle
class.
 The phrase “Cook’s tour” is still used at present to refer
to a tour that goes to many places and stops briefly at
each place.

2. Isadore "Issy" Sharp, OC (born October 8, 1931) is a
Canadian hotelier and writer. He is founder and chairman
of Four Seasons Hotels and Resorts, the world’s largest
hotel chain and a multimillion-dollar global hotel empire.

3. Ruth Ann Udstad Fertel (February 5, 1927 – April 16,
2002) was a Louisiana businesswoman, best known as
the founder of Ruth's Chris Steak Houses, largest upscale
restaurant chain in the United States.
• It has 59 operations – 54 in the US and Puerto Rico
and five internationally. It sells more than 11,000 steaks
daily w/ gross income of two hundred million dollars a
year.

4. Howard Deering Johnson (February 2, 1897 – June 20,
1972) was an American entrepreneur, businessman, and
the founder of an American chain of restaurants and
motels under one company of the same name,
Howard Johnson's.

5. International Travel Patterns
 Major travel flows
- between United States and Western Europe.
Secondary regional patterns
- South America, the Caribbean, Africa, The Near East, Far East
Heaviest Flow of air traffic into Europe
- Between New York and London

6. Top 10 Countries
1. United States
2. Germany
3. United Kingdom
4. Canada
5. Japan
6. France
7. Netherlands
8. Mexico
9. Switzerland
10. Australia

7. Factors That Favor the Growth of Tourism and Hospitality
1. Rising disposable income for large sections of the population
2. Growth in the number of retired persons who have the desire and the energy to travel
3. Increase in discretionary time – shorter workweeks and longer vacations
4. Greater mobility of the population
5. Growth in the number of “singles”
6. Greater credit availability through credit cards and bank loans
7. Higher educational levels
8. The growth of cities
9. Simplification of travel through the package tour
10. Growth of multinational business
11. Modern transportation technology
12. Shift in values
13. Advances in communication
14. Smaller families and changing roles