Chapter 16 Email and Instant Messaging

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Chapter 16
Email and Instant Messaging
Technical Communication, 12th Edition
John M. Lannon
Laura Gurak

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Benefits of E-Mail
 Lack of real-time constraints
 Efficient filing, retrieval, and forwarding
 Attachments
 Democratic communication
 Creative thinking
 Collaboration and research

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Email Parts and Format
Heading (To, From, Date, Subject)
Brief, To-the-Point Introduction
Body
Brief Conclusion

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When to Not use Email
 Don’t use email when a more personal
medium is preferable.
 Don’t use email for a detailed discussion.
 Don’t use email for most formal
correspondence.
 Don’t use email when you are conveying
copyrighted information
 Don’t use your work email when conveying
private information

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Instant Messaging
Instant Messaging
Text-based, real-time conversation
Useful for rapid exchanges
Use email to send attachments or if
a paper trail is needed

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