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Changes inTalent Needs
within the Hospitality
Industry -Globally
Current updates after Covid-19
Pandemic
By Burcin Turkkan - USEH International Training Services, Inc.
Today – 7
trends that
have
reshaped the
industry
despite
Covid-19
1 -Automation &Technology / Digitalized – Contactless guest experiences
2 – Personalization
3 - Experience economy & essentialism
4 - Generations X andY
5 - Sustainability
6 -Virtual & augmented reality
7 - Automation & technology
By Burcin Turkkan - USEH International Training Services, Inc.
Today – New
Norms In the
Industry
1 - Standardization can no longer be the norm.
2 -To create value, focus on niche markets
3 - Exploit technology as an accelerator for business.
4 - Social responsibility is a moral and an economic obligation
5 - Develop more responsive and resilient business models.
6 - Manage talents actively.
By Burcin Turkkan - USEH International Training Services, Inc.
Tomorrow –
What does the
future of
hospitality
hold?
 Major technology firms will replace most hotel brands, because
they can offer technology solutions and create markets to attract
customers.
 The traditional hospitality industry will evolve into niche markets
or extremely luxury sector
 Those who can't identify their niche will become the money
machines for technology companies.
 Some brands big enough may survive, but their business will get
tougher.
By Burcin Turkkan - USEH International Training Services, Inc.
How does all
this effect the
Talent Needs
in the
Hospitality
Industry?
-Today-
 Due to Pandemic Big Shift from Hospitality to Other Industries
 Lack ofTalent– skilled or unskilled in almost every department
 High Investment toTechnology
 High Need forTalent in every level
 Extra Bonus offered for any talent
By Burcin Turkkan - USEH International Training Services, Inc.
How does all
this effect the
Talent Needs
in the
Hospitality
Industry?
-Tomorrow-
 Goal - Attracting, developing and keeping the right talent
 High Need for Qualified/ EducatedTalent
 High Demand for HospitalityGraduates
 High Demand for Hospitality graduates withTechnology knowledge
 Increased wages/ Salaries for all levels
 Executive roles will be designed forTalents with higher education
levels
By Burcin Turkkan - USEH International Training Services, Inc.

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Changes in Talent Needs in the Hospitality Industry.pptx

  • 1. Changes inTalent Needs within the Hospitality Industry -Globally Current updates after Covid-19 Pandemic By Burcin Turkkan - USEH International Training Services, Inc.
  • 2. Today – 7 trends that have reshaped the industry despite Covid-19 1 -Automation &Technology / Digitalized – Contactless guest experiences 2 – Personalization 3 - Experience economy & essentialism 4 - Generations X andY 5 - Sustainability 6 -Virtual & augmented reality 7 - Automation & technology By Burcin Turkkan - USEH International Training Services, Inc.
  • 3. Today – New Norms In the Industry 1 - Standardization can no longer be the norm. 2 -To create value, focus on niche markets 3 - Exploit technology as an accelerator for business. 4 - Social responsibility is a moral and an economic obligation 5 - Develop more responsive and resilient business models. 6 - Manage talents actively. By Burcin Turkkan - USEH International Training Services, Inc.
  • 4. Tomorrow – What does the future of hospitality hold?  Major technology firms will replace most hotel brands, because they can offer technology solutions and create markets to attract customers.  The traditional hospitality industry will evolve into niche markets or extremely luxury sector  Those who can't identify their niche will become the money machines for technology companies.  Some brands big enough may survive, but their business will get tougher. By Burcin Turkkan - USEH International Training Services, Inc.
  • 5. How does all this effect the Talent Needs in the Hospitality Industry? -Today-  Due to Pandemic Big Shift from Hospitality to Other Industries  Lack ofTalent– skilled or unskilled in almost every department  High Investment toTechnology  High Need forTalent in every level  Extra Bonus offered for any talent By Burcin Turkkan - USEH International Training Services, Inc.
  • 6. How does all this effect the Talent Needs in the Hospitality Industry? -Tomorrow-  Goal - Attracting, developing and keeping the right talent  High Need for Qualified/ EducatedTalent  High Demand for HospitalityGraduates  High Demand for Hospitality graduates withTechnology knowledge  Increased wages/ Salaries for all levels  Executive roles will be designed forTalents with higher education levels By Burcin Turkkan - USEH International Training Services, Inc.