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CHANGE MANAGEMENT STEP BY STEP IN CONSTRUCTION SECTOR PROJECTS 
IBEN ENGENHARIA LTDA.
IBEN ENGENHARIA LTDA. 
CHANGEMANAGEMENTISONEOFTHEMAJORSUCCESSFACTORSFORAPROJECT. 
CHANGESEXISTANDSHOULDNOTBEIGNOREDORPARALYZEDBYRIGIDSCOPESORNORMS. 
CHANGESTRYTOINCORPORATENEWREQUIREMENTSTOTHEPROJECT,REVIEWINITIALOBJECTIVES,ADAPTTOCHANGESINTHEMARKET,IMPROVETHEPERFORMANCEOFTHEPRODUCT, OBTAINVANTAGEOVERTHECOMPETITION,ETC. 
ITJUSTSOHAPPENSTHAT,INREALLIFE,INPROJECTSMANAGEDBYIMMATUREORGANIZATIONS, THEYFALLOUTSIDETHEEXPECTATIONSOFTHESTAKEHOLDERSANDCREATEENDLESSDISCUSSIONSONTHEIMPACTSONCOSTS,TIME,QUALITYETC. 
THEORGANIZATIONMUSTESTABLISHACHANGEMANAGEMENTPOLICYFORTHEGOVERNANCEOFAPMOINORDERTOKEEPTHEPROJECTONTRACKANDADAPTTHENEWNEEDSWITHOUTDISAPPOINTINGANYOFTHESTAKEHOLDERS.
IBEN ENGENHARIA LTDA. ASAKEY-PRINCIPLEWESHALLDEFINETHAT; NO CHANGE SHALL BE INCORPORATED UNTIL IT IS 100% CONFIGURED. THISCONFIGURATIONSHALLGOOBLIGATORILYTHROUGHCERTAINPROCESSESTHATWEWILLSEESTEPBYSTEPNEXT.
IBEN ENGENHARIA LTDA. HOWEVER,REMEMBERTOINFORMEVERYBODYTHAT; NO CHANGE SHALL BE INCORPORATED UNTIL IT IS 100% CONFIGURED. AND HOW MUCH TIME DO WE HAVE TO CONFIGURE THEM? THE SPEED AND PRECISION OF THIS PROCESS VARY ACCORDING WITH THE MATURITY OF A PMO IN MANAGING CHANGES. THE REGISTRATION OF LESSONS LEARNED WITH THE MANAGEMENT OF THE KNOWLEDGE IS THE WAY TO INCREMENT THE ORGANIZATION’S MATURITY IN CHANGE MANAGEMENT.
IBEN ENGENHARIA LTDA. 
CHANGE 
REQUESTCHANGEREQUESTTHECHANGEISORGINATEDBYITSREQUEST. CHANGEREQUESTSMAYBEMADEBYSEVERALSTAKEHOLDERSWITHTHEPOWERTOPERFORMSUCHINTERFERENCEINTHEPROJECT,SUCHASFOREXAMPLE;SPONSOR,CLIENT,ARCHITECTS, DESIGNERS,WORKMANAGERANDOTHERS.
IBEN ENGENHARIA LTDA. 
DESCRIPTION OF THE CHANGE 
The client, in a meeting held on 05/19/2011, requested the analysis of the replacement of the executive standard for concrete block brickwork, determined in the project for the main facade of the building called Capiche, to a system that presents versatility in the case of future expansion and at the same have a better appearance. 
NEED FOR THE CHANGE 
The change aims to incorporate the requirements presented by stakeholders not considered during the development phase of the project, with such requirements being: 1. removable facade; and 2; New aesthetic standards. 
SOLUTION PROPOSED 
Construtora Iben proposed 3 concepts that meet the requirements listed, being: 1) Glass+ Alucobond Set 2) Pre- molded concrete slabs for the Facade; 3) Masterboard painel system 
CHANGEREQUEST 
ACHANGEREQUESTFORMSLIPMUSTOBLIGATORILYCONTAINADETAILEDDESCRIPTIONFORTHECHANGE,THEREALNEEDOFTHECHANGEANDONEORMORESOLUTIONSPROPOSES.
IBEN ENGENHARIA LTDA. 
ANALYSIS BY THE CHANGE COMMITTEE 
CHANGE REQUEST 
ANALYSISBYTHECHANGECOMMITTEE 
THECHANGEREQUESTMUSTBEANALYZEDBYTHECHANGECOMMITTEE,AQUALIFIEDARMOFTHEPMO,CAPABLEOFCREATINGQUICKRESPONSESFORTHEIMPACTSASSOCIATEDWITHTHECHANGE.
IBEN ENGENHARIA LTDA. ANALYSISBYTHECHANGECOMMITTEETHECOMMITTEEANALYZESTHEIMPACTOFTHECHANGEONTHENINEAREASOFKNOWLEDGEOFTHEPMI®,CHECKING,INADDITIONTOTHEREFLECTIONONCOST:WHATARETHEIMPACTSONTIME, SCOPE,ANDQUALITY?ARETHERERISKSASSOCIATEDWITHTHECHANGE?DOTHEHUMANRESOURCESCHANGE?WHATHAPPENSWITHTHEPURCHASES?ARETHERENEWSTAKEHOLDERSALTERINGTHECOMMUNICATIONPLAN?ARETHEOBJECTIVESOFTHEPROJECTAFFECTED?
IBEN ENGENHARIA LTDA. ANALYSISBYTHECHANGECOMMITTEE 
IMPACT ANALYSIS 
AREAS OF ANALYSIS OF THE CHANGE 
ITEM 
AREA 
DESCRIPTION OF THE IMPACT 
RESPONSIBLE FOR THE ANALYSIS 
UPDATE THE PLAN? 
.01 
SCOPE 
The brickwork quantitative shall be reduced, with the addition of the installing of the closing system adopted. Additionally, the performance characteristics of the foundation may be altered, depending on the choice. It is necessary to review the projects. 
PLANNING MANAGER 
YES 
.02 
COST 
In all cases, the cost of the system is higher than the cost initially defined. The alternatives vary from R$ 250,00.00 to R$ 500,00.00, depending on the projects. If the work falls behind schedule, the costs associated with time shall be assessed. 
PLANNING MANAGER 
YES 
.03 
TIME 
The activities begin with the analysis of alternatives and new requirements, development of the projects, budgeting, negotiation, adjudication of a contractual amendment instrument, replanning, contracting of fourth parties and beginning of the works. 
MANAGER OF THE PROJECT 
YES 
.04 
ACQUISITIONS 
A new work package shall be incorporated to the purchase plan, to be budgeted with fourth parties, the terms of that proposal may cause an impact especially to the scope, quality, time and cost. 
WORK MANAGER 
YES 
.05 
PEOPLE 
The Histogram should be reassessed and the labor mobilization plan should be adjusted to comply with the new profiles of collaborators assigned with developing the new scope. 
WORK MANAGER 
YES 
.06 
QUALITY 
The flexibility and the aesthetic standard requirements shall be affected, and they shall be assessed by the designers for impact on lighting, thermal insulation, and acoustic insulation, protection of forklifts, user safety, maintenance, and cleaning 
WORK MANAGER 
NO 
.07 
RISK 
The work would be initiated and the planning would be developed in successive waves, i.e., with the project already being implemented. Decisions taken during the activities listed under item 03, Time, shall create risks as they are solved. 
WORK MANAGER 
YES 
.08 
COMMUNICATION 
It is suggested that a communication plan that determines the channels and levels of approval necessary for the proposed changes. 
PROJECT DIRECTOR 
YES 
.09 
INTEGRATION 
All stakeholders and the project team shall be reintegrated in order to assess the impact on the objectives of the project. 
PROJECT DIRECTOR 
NO
IBEN ENGENHARIA LTDA. 
APPROVAL 
THEIMPACTSSHALLBEAPPROVEDINDIVIDUALLY,FULLY,ORWITHRESTRICTIONS,INORDERTODOCUMENTTHECONSENTWITHTHEDECISION. 
THETASKOFAPPROVINGORREJECTCHANGESISUSUALLYASSIGNEDTOTHECLIENTAND/ORSPONSOR. 
REJECTEDCHANGEREQUESTSSHALLBEDOCUMENTEDFORTHEMTONOTBEUNDULYINCORPORATEDORFORNEWREQUESTSOFTHESAMENATURETONOTBERE-INSERTEDINANALYSISANDAPPROVALPROCESS. 
DECISION ON A CHANGE 
1. ACCCEPTED 2. REJEICRED 3. ACCEPTED WITH RESTRICTIONS 
AREA 
NOTES 
DECIS. 
RESPONSIBLE FOR THE DECISION 
.01 
SCOPE 
1 
SPONSOR 
.02 
COST 
1 
SPONSOR 
.03 
TIME 
1 
SPONSOR 
.04 
ACQUISITIONS 
1 
SPONSOR 
.05 
PEOPLE 
1 
SPONSOR 
.06 
QUALITY 
1 
SPONSOR 
.07 
RISK 
1 
SPONSOR 
.08 
COMMUNICATION 
1 
SPONSOR 
.09 
INTEGRATION 
1 
SPONSOR
IBEN ENGENHARIA LTDA. CHANGECONFIGURATIONTHEIMPACTSSHALLBEAPPROVEDINDIVIDUALLY,FULLY,ORWITHRESTRICTIONS,INORDERTODOCUMENTTHECONSENTWITHTHEDECISION. THETASKOFAPPROVINGORREJECTCHANGESISUSUALLYASSIGNEDTOTHECLIENTAND/ORSPONSOR. REJECTEDCHANGEREQUESTSSHALLBEDOCUMENTEDFORTHEMTONOTBEUNDULYINCORPORATEDORFORNEWREQUESTSOFTHESAMENATURENOTBERE-INSERTEDINANALYSISANDAPPROVALPROCESS.
IBEN ENGENHARIA LTDA. CONFIGURATION(STORAGE, ACCESS, REGISTRATION AND IDENTIFICATION OF THE VERSIONS) 
•APPROVAL 
ANALYSIS BY THE CHANGE COMMITTEE 
CHANGE REQUEST 
CHANGECONFIGURATION
IBEN ENGENHARIA LTDA. 
CHANGECONFIGURATION 
THISPROCESSCHANGESTHEBASELINESANDINCORPORATESTHEPROJECTWITHTHEUPDATINGOFTHEPLANS. 
THESTAKEHOLDERSAREAWAREOFALLIMPACTSASSOCIATEDTOTHEIRDECISIONANDCHOOSEINFULLCONSCIENCETOINTEGRATETHEMORNOTTOTHEPROJECT,ACCORDINGWITHTHEIRCOMMONINTERESTS. 
CONSTRUTORAIBEN,ONITSTURN,PRESERVESTHERELATIONSHIPWITHTHECLIENTANDPROTECTSTHEBUSINESSFROMUNCONTROLLEDCHANGESANDNON-REIMBURSABLECOSTS.
IBEN ENGENHARIA LTDA. CHANGECONFIGURATIONTIPSFORCHANGECONFIGURATIONHAVEANEFFICIENTSYSTEMTOCHANGEBASELINESASQUICKASPOSSIBLE,SINCEANEXPEDITEANDCONSISTENTINCORPORATIONISFUNDAMENTALFORITSSUCCESS. MAINTAINAREGISTRATIONLOGFORTHELESSONSLEARNED,MONITORTHEIMPACTSFROMTHECHANGESANDCHECKTHEIRCOMPLIANCEWITHTHEPRELIMINARYANALYSIS. MAKEUSEOFEXPERTOPINIONSANDCLEARCRITERIAFORTHEASSESSMENTOFIMPACTS.YOUMAYBEREQUESTEDTOSUBMITTHECALCULATIONMEMORY,ANDFORTHATREASONYOUSHOULDKEEPALLDOCUMENTATIONDULYORGANIZED. REMEMBERTHATCHANGESAREAGREATOPPORTUNITYTODEVELOPTHEPROJECTANDCANNOTBEUSEDTOINCORPORATEIMPACTSTHATARENOTASSOCIATEDWITHIT.
IBEN ENGENHARIA LTDA. CHANGECONFIGURATIONTIPSFORCHANGECONFIGURATION 
NO CHANGE SHALL BE INCORPORATED UNTIL IT IS 100% CONFIGURED.
IBEN ENGENHARIA LTDA. WRITTENBYEDUARDOMILITÃOELIAS,MBA/PMP® ID1396759SPONSOREDBYCONSTRUTORAIBENLTDA.,RCPPMI® ID1463462

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Change management

  • 1. CHANGE MANAGEMENT STEP BY STEP IN CONSTRUCTION SECTOR PROJECTS IBEN ENGENHARIA LTDA.
  • 2. IBEN ENGENHARIA LTDA. CHANGEMANAGEMENTISONEOFTHEMAJORSUCCESSFACTORSFORAPROJECT. CHANGESEXISTANDSHOULDNOTBEIGNOREDORPARALYZEDBYRIGIDSCOPESORNORMS. CHANGESTRYTOINCORPORATENEWREQUIREMENTSTOTHEPROJECT,REVIEWINITIALOBJECTIVES,ADAPTTOCHANGESINTHEMARKET,IMPROVETHEPERFORMANCEOFTHEPRODUCT, OBTAINVANTAGEOVERTHECOMPETITION,ETC. ITJUSTSOHAPPENSTHAT,INREALLIFE,INPROJECTSMANAGEDBYIMMATUREORGANIZATIONS, THEYFALLOUTSIDETHEEXPECTATIONSOFTHESTAKEHOLDERSANDCREATEENDLESSDISCUSSIONSONTHEIMPACTSONCOSTS,TIME,QUALITYETC. THEORGANIZATIONMUSTESTABLISHACHANGEMANAGEMENTPOLICYFORTHEGOVERNANCEOFAPMOINORDERTOKEEPTHEPROJECTONTRACKANDADAPTTHENEWNEEDSWITHOUTDISAPPOINTINGANYOFTHESTAKEHOLDERS.
  • 3. IBEN ENGENHARIA LTDA. ASAKEY-PRINCIPLEWESHALLDEFINETHAT; NO CHANGE SHALL BE INCORPORATED UNTIL IT IS 100% CONFIGURED. THISCONFIGURATIONSHALLGOOBLIGATORILYTHROUGHCERTAINPROCESSESTHATWEWILLSEESTEPBYSTEPNEXT.
  • 4. IBEN ENGENHARIA LTDA. HOWEVER,REMEMBERTOINFORMEVERYBODYTHAT; NO CHANGE SHALL BE INCORPORATED UNTIL IT IS 100% CONFIGURED. AND HOW MUCH TIME DO WE HAVE TO CONFIGURE THEM? THE SPEED AND PRECISION OF THIS PROCESS VARY ACCORDING WITH THE MATURITY OF A PMO IN MANAGING CHANGES. THE REGISTRATION OF LESSONS LEARNED WITH THE MANAGEMENT OF THE KNOWLEDGE IS THE WAY TO INCREMENT THE ORGANIZATION’S MATURITY IN CHANGE MANAGEMENT.
  • 5. IBEN ENGENHARIA LTDA. CHANGE REQUESTCHANGEREQUESTTHECHANGEISORGINATEDBYITSREQUEST. CHANGEREQUESTSMAYBEMADEBYSEVERALSTAKEHOLDERSWITHTHEPOWERTOPERFORMSUCHINTERFERENCEINTHEPROJECT,SUCHASFOREXAMPLE;SPONSOR,CLIENT,ARCHITECTS, DESIGNERS,WORKMANAGERANDOTHERS.
  • 6. IBEN ENGENHARIA LTDA. DESCRIPTION OF THE CHANGE The client, in a meeting held on 05/19/2011, requested the analysis of the replacement of the executive standard for concrete block brickwork, determined in the project for the main facade of the building called Capiche, to a system that presents versatility in the case of future expansion and at the same have a better appearance. NEED FOR THE CHANGE The change aims to incorporate the requirements presented by stakeholders not considered during the development phase of the project, with such requirements being: 1. removable facade; and 2; New aesthetic standards. SOLUTION PROPOSED Construtora Iben proposed 3 concepts that meet the requirements listed, being: 1) Glass+ Alucobond Set 2) Pre- molded concrete slabs for the Facade; 3) Masterboard painel system CHANGEREQUEST ACHANGEREQUESTFORMSLIPMUSTOBLIGATORILYCONTAINADETAILEDDESCRIPTIONFORTHECHANGE,THEREALNEEDOFTHECHANGEANDONEORMORESOLUTIONSPROPOSES.
  • 7. IBEN ENGENHARIA LTDA. ANALYSIS BY THE CHANGE COMMITTEE CHANGE REQUEST ANALYSISBYTHECHANGECOMMITTEE THECHANGEREQUESTMUSTBEANALYZEDBYTHECHANGECOMMITTEE,AQUALIFIEDARMOFTHEPMO,CAPABLEOFCREATINGQUICKRESPONSESFORTHEIMPACTSASSOCIATEDWITHTHECHANGE.
  • 8. IBEN ENGENHARIA LTDA. ANALYSISBYTHECHANGECOMMITTEETHECOMMITTEEANALYZESTHEIMPACTOFTHECHANGEONTHENINEAREASOFKNOWLEDGEOFTHEPMI®,CHECKING,INADDITIONTOTHEREFLECTIONONCOST:WHATARETHEIMPACTSONTIME, SCOPE,ANDQUALITY?ARETHERERISKSASSOCIATEDWITHTHECHANGE?DOTHEHUMANRESOURCESCHANGE?WHATHAPPENSWITHTHEPURCHASES?ARETHERENEWSTAKEHOLDERSALTERINGTHECOMMUNICATIONPLAN?ARETHEOBJECTIVESOFTHEPROJECTAFFECTED?
  • 9. IBEN ENGENHARIA LTDA. ANALYSISBYTHECHANGECOMMITTEE IMPACT ANALYSIS AREAS OF ANALYSIS OF THE CHANGE ITEM AREA DESCRIPTION OF THE IMPACT RESPONSIBLE FOR THE ANALYSIS UPDATE THE PLAN? .01 SCOPE The brickwork quantitative shall be reduced, with the addition of the installing of the closing system adopted. Additionally, the performance characteristics of the foundation may be altered, depending on the choice. It is necessary to review the projects. PLANNING MANAGER YES .02 COST In all cases, the cost of the system is higher than the cost initially defined. The alternatives vary from R$ 250,00.00 to R$ 500,00.00, depending on the projects. If the work falls behind schedule, the costs associated with time shall be assessed. PLANNING MANAGER YES .03 TIME The activities begin with the analysis of alternatives and new requirements, development of the projects, budgeting, negotiation, adjudication of a contractual amendment instrument, replanning, contracting of fourth parties and beginning of the works. MANAGER OF THE PROJECT YES .04 ACQUISITIONS A new work package shall be incorporated to the purchase plan, to be budgeted with fourth parties, the terms of that proposal may cause an impact especially to the scope, quality, time and cost. WORK MANAGER YES .05 PEOPLE The Histogram should be reassessed and the labor mobilization plan should be adjusted to comply with the new profiles of collaborators assigned with developing the new scope. WORK MANAGER YES .06 QUALITY The flexibility and the aesthetic standard requirements shall be affected, and they shall be assessed by the designers for impact on lighting, thermal insulation, and acoustic insulation, protection of forklifts, user safety, maintenance, and cleaning WORK MANAGER NO .07 RISK The work would be initiated and the planning would be developed in successive waves, i.e., with the project already being implemented. Decisions taken during the activities listed under item 03, Time, shall create risks as they are solved. WORK MANAGER YES .08 COMMUNICATION It is suggested that a communication plan that determines the channels and levels of approval necessary for the proposed changes. PROJECT DIRECTOR YES .09 INTEGRATION All stakeholders and the project team shall be reintegrated in order to assess the impact on the objectives of the project. PROJECT DIRECTOR NO
  • 10. IBEN ENGENHARIA LTDA. APPROVAL THEIMPACTSSHALLBEAPPROVEDINDIVIDUALLY,FULLY,ORWITHRESTRICTIONS,INORDERTODOCUMENTTHECONSENTWITHTHEDECISION. THETASKOFAPPROVINGORREJECTCHANGESISUSUALLYASSIGNEDTOTHECLIENTAND/ORSPONSOR. REJECTEDCHANGEREQUESTSSHALLBEDOCUMENTEDFORTHEMTONOTBEUNDULYINCORPORATEDORFORNEWREQUESTSOFTHESAMENATURETONOTBERE-INSERTEDINANALYSISANDAPPROVALPROCESS. DECISION ON A CHANGE 1. ACCCEPTED 2. REJEICRED 3. ACCEPTED WITH RESTRICTIONS AREA NOTES DECIS. RESPONSIBLE FOR THE DECISION .01 SCOPE 1 SPONSOR .02 COST 1 SPONSOR .03 TIME 1 SPONSOR .04 ACQUISITIONS 1 SPONSOR .05 PEOPLE 1 SPONSOR .06 QUALITY 1 SPONSOR .07 RISK 1 SPONSOR .08 COMMUNICATION 1 SPONSOR .09 INTEGRATION 1 SPONSOR
  • 11. IBEN ENGENHARIA LTDA. CHANGECONFIGURATIONTHEIMPACTSSHALLBEAPPROVEDINDIVIDUALLY,FULLY,ORWITHRESTRICTIONS,INORDERTODOCUMENTTHECONSENTWITHTHEDECISION. THETASKOFAPPROVINGORREJECTCHANGESISUSUALLYASSIGNEDTOTHECLIENTAND/ORSPONSOR. REJECTEDCHANGEREQUESTSSHALLBEDOCUMENTEDFORTHEMTONOTBEUNDULYINCORPORATEDORFORNEWREQUESTSOFTHESAMENATURENOTBERE-INSERTEDINANALYSISANDAPPROVALPROCESS.
  • 12. IBEN ENGENHARIA LTDA. CONFIGURATION(STORAGE, ACCESS, REGISTRATION AND IDENTIFICATION OF THE VERSIONS) •APPROVAL ANALYSIS BY THE CHANGE COMMITTEE CHANGE REQUEST CHANGECONFIGURATION
  • 13. IBEN ENGENHARIA LTDA. CHANGECONFIGURATION THISPROCESSCHANGESTHEBASELINESANDINCORPORATESTHEPROJECTWITHTHEUPDATINGOFTHEPLANS. THESTAKEHOLDERSAREAWAREOFALLIMPACTSASSOCIATEDTOTHEIRDECISIONANDCHOOSEINFULLCONSCIENCETOINTEGRATETHEMORNOTTOTHEPROJECT,ACCORDINGWITHTHEIRCOMMONINTERESTS. CONSTRUTORAIBEN,ONITSTURN,PRESERVESTHERELATIONSHIPWITHTHECLIENTANDPROTECTSTHEBUSINESSFROMUNCONTROLLEDCHANGESANDNON-REIMBURSABLECOSTS.
  • 14. IBEN ENGENHARIA LTDA. CHANGECONFIGURATIONTIPSFORCHANGECONFIGURATIONHAVEANEFFICIENTSYSTEMTOCHANGEBASELINESASQUICKASPOSSIBLE,SINCEANEXPEDITEANDCONSISTENTINCORPORATIONISFUNDAMENTALFORITSSUCCESS. MAINTAINAREGISTRATIONLOGFORTHELESSONSLEARNED,MONITORTHEIMPACTSFROMTHECHANGESANDCHECKTHEIRCOMPLIANCEWITHTHEPRELIMINARYANALYSIS. MAKEUSEOFEXPERTOPINIONSANDCLEARCRITERIAFORTHEASSESSMENTOFIMPACTS.YOUMAYBEREQUESTEDTOSUBMITTHECALCULATIONMEMORY,ANDFORTHATREASONYOUSHOULDKEEPALLDOCUMENTATIONDULYORGANIZED. REMEMBERTHATCHANGESAREAGREATOPPORTUNITYTODEVELOPTHEPROJECTANDCANNOTBEUSEDTOINCORPORATEIMPACTSTHATARENOTASSOCIATEDWITHIT.
  • 15. IBEN ENGENHARIA LTDA. CHANGECONFIGURATIONTIPSFORCHANGECONFIGURATION NO CHANGE SHALL BE INCORPORATED UNTIL IT IS 100% CONFIGURED.
  • 16. IBEN ENGENHARIA LTDA. WRITTENBYEDUARDOMILITÃOELIAS,MBA/PMP® ID1396759SPONSOREDBYCONSTRUTORAIBENLTDA.,RCPPMI® ID1463462