The document discusses changes that libraries had to make due to the COVID-19 pandemic. At the Mary & John Gray Library, services moved online with the closing of the reference desk and circulation desk becoming the main service point. COVID protocols like plastic shields and spaced seating were also implemented. Both libraries focused on expanding their online services and presence through websites, social media, and learning management systems. They also discussed common challenges around changing services and operations, as well as differences in resources and support provided to their respective universities.