2. FICCI CE
Creating
effective
collaboration
Historically, organizational design meant organizational structure.
Today, it means the alignment of structure, management processes,
information systems and people.
3. FICCI CE
Creating
effective
collaboration
The major challenge for an organization will be reconciliation of
conflicting goals like, thinking long term while delivering short
term results, and investing in innovation while increasing
operational efficiency.
4. FICCI CE
Creating
effective
collaboration
Whether it is a question of divisions in companies, teams in
divisions or even individual in teams - there is potential competition
among components and varying degrees of collaboration between
them.
Creating effective collaboration within and between groups is
the most important job of a change agent.
5. FICCI CE
Activities that can
help change...
• To make sure that the key result are of each individual in the
organization is in line with the overall vision, mission and objectives of
the organization.
• Talk directly to the customers about their views about the products and
services and the organization as a whole.
• Find out how the customers compare the organization with others, for
example competitors or similar operations.
6. FICCI CE
Activities that can
help change...
Estimate the opportunity cost of poor quality, e.g. the likely impact of
customer dissatisfaction, marketing effectiveness and market share.
7. FICCI CE
Activities that can
help change...
• Talk directly to frontline employees about the difficulties they encounter
in performing their work.
• Spend a day doing the frontline job - serving the customers or
producing the product.
8. FICCI CE
Activities that can
help change...
• Estimate the internal cost of poor quality.
• Meet informally with respected peers in other organizations that are
advanced in quality.
• Study the criteria used to judge quality awards and conduct a self
assessment.
• Use some tools to map out a management process that needs
improvement e.g. annual planning or budgeting cycle.
9. FICCI CE
Activities that can
help change...
• Review the big picture and trends - existing business pressures,
globalization, technology and so on. Ask “what makes us think we
will survive”.
• Ask “Can we survive using strategies focused only on where we are
going - our goals? Don’t we also need to have strategies for how we
operate?”.
10. FICCI CE
Activities that can
help change...
Estimate and quantify the likely consequences of doing
nothing now. Develop a plan for dealing with the eventual
consequences of doing nothing. This plan may be more costly and
painful than a plan to begin change now.
11. FICCI CE
Activities that can
help change...
• Invest in long term research and innovation
• Innovation opportunity must be in line with the strategic goals
of the organization.
• The innovation must create real value for the customer and not
just end up in creating a feature for which the customers are
not willing to pay.
