Chamberlain College of Nursing NR439: Evidence-Based Practice
Week 6: Reading Research Literature Worksheet
Directions: Complete the following required worksheet using the required article for the current session.
Name:
Date:
Purpose of the Study:
Research & Design:
Sample:
Data Collection:
Data Analysis:
Limitations:
Findings/Discussion:
Reading Research Literature:
3/2020 ST 1
September/October 2020 | Volume 38 Number 5 267
Nursing Economic$
Patients spend more time with nurses than any other healthcare
professional. The primary
conduit of information between
the patient and healthcare team
are nurses; therefore, nurses
need to be good
communicators. Careful listening
is at the core of good
communication and is a key
element of patient safety and
experience (Balik & Dopkiss,
2010). A key component of
nurse-patient communication is
the patient’s perception of their
experience with the nurse
listening. Despite the known
importance and impact on
patient experience, quality
outcomes, and reimbursement,
there is a gap in research on
effective nurse communication
from the patient’s perspective.
Healthcare’s shift from
volume to value requires
hospitals to focus on
performance and quality
outcomes, such as patient
experience, as measured by the
Hospital Consumer Assessment
of Healthcare Providers and
Systems (HCAHPS) survey. The
nursing communication domain
within the survey has the
greatest impact on the patient’s
overall experience score (Studer
Group, 2012). The first series of
HCAHPS survey questions focus
on patient care received from
nurses (Centers Medicare &
Medicaid Services [CMS], 2020).
It asks about being treated with
courtesy and respect, nurse
listening, and the nurse’s ability
to explain things in a way the
patient can understand.
Patient experience, a key
hospital performance metric, is a
component of value-based
purchasing (VBP), which holds
providers accountable by linking
Medicare reimbursement to
outcomes. For FY17, the VBP
program affected 2% of the base
operating payments to hospitals.
This resulted in $1.7 billion in
Medicare payments being
withheld from hospitals because
of poor performance on the
HCAHPS survey measuring
patient experience (Becker’s
Hospital Review, 2017).
Research by Press Ganey®
revealed hospitals focusing on
improving the nurse
communication metric could
potentially influence 15% of
Nurses’ Active Empathetic Listening
Behaviors from the Voice of the
Patient
Karen K. Myers
Rebecca Krepper
Ainslie Nibert
Robin Toms
Effective nurse communication,
including listening skills, is
essential to a positive nurse-
patient relationship. This two-
group comparative study
identified how adult hospitalized
patients perceived effect ...
SeptemberOctober 2020 Volume 38 Number 5 267Nursing Eco.docxbagotjesusa
September/October 2020 | Volume 38 Number 5 267
Nursing Economic$
Patients spend more time with nurses than any other healthcare
professional. The primary
conduit of information between
the patient and healthcare team
are nurses; therefore, nurses
need to be good
communicators. Careful listening
is at the core of good
communication and is a key
element of patient safety and
experience (Balik & Dopkiss,
2010). A key component of
nurse-patient communication is
the patient’s perception of their
experience with the nurse
listening. Despite the known
importance and impact on
patient experience, quality
outcomes, and reimbursement,
there is a gap in research on
effective nurse communication
from the patient’s perspective.
Healthcare’s shift from
volume to value requires
hospitals to focus on
performance and quality
outcomes, such as patient
experience, as measured by the
Hospital Consumer Assessment
of Healthcare Providers and
Systems (HCAHPS) survey. The
nursing communication domain
within the survey has the
greatest impact on the patient’s
overall experience score (Studer
Group, 2012). The first series of
HCAHPS survey questions focus
on patient care received from
nurses (Centers Medicare &
Medicaid Services [CMS], 2020).
It asks about being treated with
courtesy and respect, nurse
listening, and the nurse’s ability
to explain things in a way the
patient can understand.
Patient experience, a key
hospital performance metric, is a
component of value-based
purchasing (VBP), which holds
providers accountable by linking
Medicare reimbursement to
outcomes. For FY17, the VBP
program affected 2% of the base
operating payments to hospitals.
This resulted in $1.7 billion in
Medicare payments being
withheld from hospitals because
of poor performance on the
HCAHPS survey measuring
patient experience (Becker’s
Hospital Review, 2017).
Research by Press Ganey®
revealed hospitals focusing on
improving the nurse
communication metric could
potentially influence 15% of
Nurses’ Active Empathetic Listening
Behaviors from the Voice of the
Patient
Karen K. Myers
Rebecca Krepper
Ainslie Nibert
Robin Toms
Effective nurse communication,
including listening skills, is
essential to a positive nurse-
patient relationship. This two-
group comparative study
identified how adult hospitalized
patients perceived effective and
ineffective nurse active
empathetic listening (AEL)
behaviors. Participants identified
the AEL behavior most important
to them, providing guidance to
prioritize interventions to
enhance the perception of being
listened to.
September/October 2020 | Volume 38 Number 5268
their VBP incentive payment
(Rodak, 2013). The financial
consequences of poor patient
experience influenced by nurse
communication further support
the need to address the gap in
nursing science.
Press Ganey (2013)
conducted a hierarchical variable
clustering analysis on all eight
HCAHPS .
Running head CRITIQUE QUANTITATIVE, QUALITATIVE, OR MIXED METHODS.docxtodd271
Running head: CRITIQUE QUANTITATIVE, QUALITATIVE, OR MIXED METHODS DESIGN
5
CRITIQUE OF QUANTITATIVE, QUALITATIVE, OR MIXED METHODS DESIGN
Critiquing Quantitative, Qualitative, or Mixed Methods Studies
Adenike George
Walden University
NURS 6052: Essentials of Evidence-Based Practice
April 11, 2019
Critique of Quantitative, Qualitative, or Mixed Method Design
Both quantitative and qualitative methods play a pivotal role in nursing research. Qualitative research helps nurses and other healthcare workers to understand the experiences of the patients on health and illness. Quantitative data allows researchers to use an accurate approach in data collection and analysis. When using quantitative techniques, data can be analyzed using either descriptive statistics or inferential statistics which allows the researchers to derive important facts like demographics, preference trends, and differences between the groups. The paper comprehensively critiques quantitative and quantitative techniques of research. Furthermore, the author will also give reasons as to why qualitative methods should be regarded as scientific.
The overall value of quantitative and Qualitative Research
Quantitative studies allow the researchers to present data in terms of numbers. Since data is in numeric form, researchers can apply statistical techniques in analyzing it. These include descriptive statistics like mean, mode, median, standard deviation and inferential statistics such as ANOVA, t-tests, correlation and regression analysis. Statistical analysis allows us to derive important facts from data such as preference trends, demographics, and differences between groups. For instance, by conducting a mixed methods study to determine the feeding experiences of infants among teen mothers in North Carolina, Tucker and colleagues were able to compare breastfeeding trends among various population groups. The multiple groups compared were likely to initiate breastfeeding as follows: Hispanic teens 89%, Black American teens 41%, and White teens 52% (Tucker et al., 2011).
The high strength of quantitative analysis lies in providing data that is descriptive. The descriptive statistics helps us to capture a snapshot of the population. When analyzed appropriate, the descriptive data enables us to make general conclusions concerning the population. For instance, through detailed data analysis, Tucker and co-researchers were able to observe that there were a large number of adolescents who ceased breastfeeding within the first month drawing the need for nurses to conduct individualized follow-ups the early days after hospital discharge. These follow-ups would significantly assist in addressing the conventional technical problems and offer support in managing back to school transition (Tucker et al., 2011).
Qualitative research allows researchers to determine the client’s perspective on healthcare. It enables researchers to observe certain behaviors and experiences amo.
Respond to the post bellow, using one or more of the followimickietanger
Respond
to the post bellow, using one or more of the following approaches:
Ask a probing question, substantiated with additional background information, and evidence.
Share an insight from having read your colleagues’ postings, synthesizing the information to provide new perspectives.
Offer and support an alternative perspective using readings from the classroom or from your own review of the literature in the Walden Library.
Validate an idea with your own experience and additional sources.
Make a suggestion based on additional evidence drawn from the readings or after synthesizing multiple postings.
Data Collection
Data collection methods vary greatly depending on the research question and the type of participants, regardless of chosen methodology, data collection must be rigorously executed to produce high-quality data. Similarly, instruments to collect data must provide accurate, concise, and provide quantifiable data from which clinical meaning can be extrapolated and subsequently applied to effect improvements in practice. In this case, research aims to assess patient satisfaction, from the patient’s perspective. Polit & Beck (2017), report that structured self-report instruments are widely used by nurse researchers, and are typically formatted as either questionnaires or interviews. Surveys provide several advantages. In comparison to interviews, they are cost-effective, maintain the anonymity of respondents, mitigate interviewer bias, and can be easily administered using computer technology. Disadvantages to surveys include low response rates; typically around 50%, exclusion of certain populations such as the elderly and children, questions may lack depth, or be ambiguous or confusing causing respondents to skip them altogether (Polit & Beck, 2017)
Survey Instrument
Low response rate remains a primary barrier in survey administration and efficacy. However, when surveys are personally distributed in a particular setting, in this case, the primary care clinic, response rates are significantly higher. Moreover, the personal nature of a survey tool being directly distributed to respondents has a positive effect on participants (Polit & Beck, 2017). Keough and Tanabe (2011) contend that although the data collected through surveys is not as scientific as data obtained through experimentation, it is nonetheless important and informs nursing practice. Because the clinic is interested specifically interested in understanding the patients’ point of view, I assert that a self-report survey tool should be designed using a Likert-type rating scale. The range of responses available to the participants provides greater insight compared to a simple closed-ended question. Moreover, rating scales are easy to complete and are also efficient. However, because people may misunderstand the concept of the Likert Scale, instructions and statements should be clear and c ...
Perspectives on Transitional Care for Vulnerable Older Patients A Qualitative...Austin Publishing Group
Transitional care for vulnerable older patients is optimal if, on top of the organization of transitional care, these patients and their informal caregivers have trust in the professionals involved. Regarding the challenge of organizing increasingly complex transitional care for vulnerable older patients, the focus should shift towards optimizing trust.
SeptemberOctober 2020 Volume 38 Number 5 267Nursing Eco.docxbagotjesusa
September/October 2020 | Volume 38 Number 5 267
Nursing Economic$
Patients spend more time with nurses than any other healthcare
professional. The primary
conduit of information between
the patient and healthcare team
are nurses; therefore, nurses
need to be good
communicators. Careful listening
is at the core of good
communication and is a key
element of patient safety and
experience (Balik & Dopkiss,
2010). A key component of
nurse-patient communication is
the patient’s perception of their
experience with the nurse
listening. Despite the known
importance and impact on
patient experience, quality
outcomes, and reimbursement,
there is a gap in research on
effective nurse communication
from the patient’s perspective.
Healthcare’s shift from
volume to value requires
hospitals to focus on
performance and quality
outcomes, such as patient
experience, as measured by the
Hospital Consumer Assessment
of Healthcare Providers and
Systems (HCAHPS) survey. The
nursing communication domain
within the survey has the
greatest impact on the patient’s
overall experience score (Studer
Group, 2012). The first series of
HCAHPS survey questions focus
on patient care received from
nurses (Centers Medicare &
Medicaid Services [CMS], 2020).
It asks about being treated with
courtesy and respect, nurse
listening, and the nurse’s ability
to explain things in a way the
patient can understand.
Patient experience, a key
hospital performance metric, is a
component of value-based
purchasing (VBP), which holds
providers accountable by linking
Medicare reimbursement to
outcomes. For FY17, the VBP
program affected 2% of the base
operating payments to hospitals.
This resulted in $1.7 billion in
Medicare payments being
withheld from hospitals because
of poor performance on the
HCAHPS survey measuring
patient experience (Becker’s
Hospital Review, 2017).
Research by Press Ganey®
revealed hospitals focusing on
improving the nurse
communication metric could
potentially influence 15% of
Nurses’ Active Empathetic Listening
Behaviors from the Voice of the
Patient
Karen K. Myers
Rebecca Krepper
Ainslie Nibert
Robin Toms
Effective nurse communication,
including listening skills, is
essential to a positive nurse-
patient relationship. This two-
group comparative study
identified how adult hospitalized
patients perceived effective and
ineffective nurse active
empathetic listening (AEL)
behaviors. Participants identified
the AEL behavior most important
to them, providing guidance to
prioritize interventions to
enhance the perception of being
listened to.
September/October 2020 | Volume 38 Number 5268
their VBP incentive payment
(Rodak, 2013). The financial
consequences of poor patient
experience influenced by nurse
communication further support
the need to address the gap in
nursing science.
Press Ganey (2013)
conducted a hierarchical variable
clustering analysis on all eight
HCAHPS .
Running head CRITIQUE QUANTITATIVE, QUALITATIVE, OR MIXED METHODS.docxtodd271
Running head: CRITIQUE QUANTITATIVE, QUALITATIVE, OR MIXED METHODS DESIGN
5
CRITIQUE OF QUANTITATIVE, QUALITATIVE, OR MIXED METHODS DESIGN
Critiquing Quantitative, Qualitative, or Mixed Methods Studies
Adenike George
Walden University
NURS 6052: Essentials of Evidence-Based Practice
April 11, 2019
Critique of Quantitative, Qualitative, or Mixed Method Design
Both quantitative and qualitative methods play a pivotal role in nursing research. Qualitative research helps nurses and other healthcare workers to understand the experiences of the patients on health and illness. Quantitative data allows researchers to use an accurate approach in data collection and analysis. When using quantitative techniques, data can be analyzed using either descriptive statistics or inferential statistics which allows the researchers to derive important facts like demographics, preference trends, and differences between the groups. The paper comprehensively critiques quantitative and quantitative techniques of research. Furthermore, the author will also give reasons as to why qualitative methods should be regarded as scientific.
The overall value of quantitative and Qualitative Research
Quantitative studies allow the researchers to present data in terms of numbers. Since data is in numeric form, researchers can apply statistical techniques in analyzing it. These include descriptive statistics like mean, mode, median, standard deviation and inferential statistics such as ANOVA, t-tests, correlation and regression analysis. Statistical analysis allows us to derive important facts from data such as preference trends, demographics, and differences between groups. For instance, by conducting a mixed methods study to determine the feeding experiences of infants among teen mothers in North Carolina, Tucker and colleagues were able to compare breastfeeding trends among various population groups. The multiple groups compared were likely to initiate breastfeeding as follows: Hispanic teens 89%, Black American teens 41%, and White teens 52% (Tucker et al., 2011).
The high strength of quantitative analysis lies in providing data that is descriptive. The descriptive statistics helps us to capture a snapshot of the population. When analyzed appropriate, the descriptive data enables us to make general conclusions concerning the population. For instance, through detailed data analysis, Tucker and co-researchers were able to observe that there were a large number of adolescents who ceased breastfeeding within the first month drawing the need for nurses to conduct individualized follow-ups the early days after hospital discharge. These follow-ups would significantly assist in addressing the conventional technical problems and offer support in managing back to school transition (Tucker et al., 2011).
Qualitative research allows researchers to determine the client’s perspective on healthcare. It enables researchers to observe certain behaviors and experiences amo.
Respond to the post bellow, using one or more of the followimickietanger
Respond
to the post bellow, using one or more of the following approaches:
Ask a probing question, substantiated with additional background information, and evidence.
Share an insight from having read your colleagues’ postings, synthesizing the information to provide new perspectives.
Offer and support an alternative perspective using readings from the classroom or from your own review of the literature in the Walden Library.
Validate an idea with your own experience and additional sources.
Make a suggestion based on additional evidence drawn from the readings or after synthesizing multiple postings.
Data Collection
Data collection methods vary greatly depending on the research question and the type of participants, regardless of chosen methodology, data collection must be rigorously executed to produce high-quality data. Similarly, instruments to collect data must provide accurate, concise, and provide quantifiable data from which clinical meaning can be extrapolated and subsequently applied to effect improvements in practice. In this case, research aims to assess patient satisfaction, from the patient’s perspective. Polit & Beck (2017), report that structured self-report instruments are widely used by nurse researchers, and are typically formatted as either questionnaires or interviews. Surveys provide several advantages. In comparison to interviews, they are cost-effective, maintain the anonymity of respondents, mitigate interviewer bias, and can be easily administered using computer technology. Disadvantages to surveys include low response rates; typically around 50%, exclusion of certain populations such as the elderly and children, questions may lack depth, or be ambiguous or confusing causing respondents to skip them altogether (Polit & Beck, 2017)
Survey Instrument
Low response rate remains a primary barrier in survey administration and efficacy. However, when surveys are personally distributed in a particular setting, in this case, the primary care clinic, response rates are significantly higher. Moreover, the personal nature of a survey tool being directly distributed to respondents has a positive effect on participants (Polit & Beck, 2017). Keough and Tanabe (2011) contend that although the data collected through surveys is not as scientific as data obtained through experimentation, it is nonetheless important and informs nursing practice. Because the clinic is interested specifically interested in understanding the patients’ point of view, I assert that a self-report survey tool should be designed using a Likert-type rating scale. The range of responses available to the participants provides greater insight compared to a simple closed-ended question. Moreover, rating scales are easy to complete and are also efficient. However, because people may misunderstand the concept of the Likert Scale, instructions and statements should be clear and c ...
Perspectives on Transitional Care for Vulnerable Older Patients A Qualitative...Austin Publishing Group
Transitional care for vulnerable older patients is optimal if, on top of the organization of transitional care, these patients and their informal caregivers have trust in the professionals involved. Regarding the challenge of organizing increasingly complex transitional care for vulnerable older patients, the focus should shift towards optimizing trust.
Patients' satisfaction towards doctors treatmentmustafa farooqi
The mood of the care recipient to see if the impression (expectations) of service are met by the patient may be defined as patient satisfaction. The current perspective on service efficiency tends to be that patient treatment meets public standards and requirements in terms of interpersonal support as well as professional assistance. (Hardy et al. 1996). For various reasons, customer satisfactions in the healthcare industry have been investigated. First it was important to decide on the extent and the degree to which patient care seekers, the meeting of drugs criteria and the continuous use of these services have effect, satisfaction as a quality of service metric, as well as allowing doctors and health services to better appreciate and use the input of the patient. (Ong et al. 2000). Consumer satisfaction with healthcare services is a multi-panel term that refers to the core facets of treatment and suppliers, while PS medical services with the quality enhancement systems from the patient context, full control of quality and the intended outcomes of services are considered to be of primary importance (Janicijevic et al. 2013). The Pakistani health system is being changed somewhat and there are wonderful scope for applying standard of services to health care. Patients in Pakistan now have access to increased quality health care. Obviously, the staff and staff are the most important winners of a successful health care environment of every community sector framework (Bakari et al. 2019). The medical clinic of today's study is the product of a long and complicated war of civilization to quantify produce and study and to give thought to the thoughtful (Fullman et al. 2017).
Patients' satisfaction towards doctors treatmentmustafa farooqi
The mood of the care recipient to see if the impression (expectations) of service are met by the patient may be defined as patient satisfaction. The current perspective on service efficiency tends to be that patient treatment meets public standards and requirements in terms of interpersonal support as well as professional assistance. (Hardy et al. 1996).
For various reasons, customer satisfactions in the healthcare industry have been investigated. First it was important to decide on the extent and the degree to which patient care seekers, the meeting of drugs criteria and the continuous use of these services have effect, satisfaction as a quality of service metric, as well as allowing doctors and health services to better appreciate and use the input of the patient. (Ong et al. 2000).
Consumer satisfaction with healthcare services is a multi-panel term that refers to the core facets of treatment and suppliers, while PS medical services with the quality enhancement systems from the patient context, full control of quality and the intended outcomes of services are considered to be of primary importance (Janicijevic et al. 2013).
The Pakistani health system is being changed somewhat and there are wonderful scope for applying standard of services to health care. Patients in Pakistan now have access to increased quality health care. Obviously, the staff and staff are the most important winners of a successful health care environment of every community sector framework (Bakari et al. 2019).
The medical clinic of today's study is the product of a long and complicated war of civilization to quantify produce and study and to give thought to the thoughtful (Fullman et al. 2017).
PCOMS and an Acute Care Inpatient Unit: Quality Improvement and Reduced Readm...Barry Duncan
High psychiatric readmission rates continue while evidence suggests that care is not perceived by patients as “patient centered.” Research has focused on aftercare strategies with little attention to the inpatient treatment itself as an intervention to reduce readmission rates. Quality improvement strategies based on patient-centered care may offer an alternative. We evaluated outcomes and readmission rates using a benchmarking methodology with a naturalistic data set from an inpatient psychiatric facility (N 2,247) that used a quality-improvement strategy called systematic patient feedback. A systematic patient feedback system, the Partners for Change Outcome Management System (PCOMS), was used. Overall pre-post effect sizes were d 1.33 and d 1.38 for patients diagnosed with a mood
disorder. These effect sizes were statistically equivalent to RCT benchmarks for feedback and depression.
Readmission rates were 6.1% (30 days), 9.5% (60 days), and 16.4% (180 days), all lower than national benchmarks. We also found that patients who achieved clinically significant treatment outcomes were less likely to be readmitted. We tentatively suggest that a focus on real-time patient outcomes as well as care that is “patient centered” may provide lower readmission rates.
Part 6 Disseminating Results Create a 5-minute, 5- to 6-sli.docxsmile790243
Part 6: Disseminating Results
Create a 5-minute, 5- to 6-slide narrated PowerPoint presentation of your Evidence-Based Project:
· Be sure to incorporate any feedback or changes from your presentation submission in Module 5.
· Explain how you would disseminate the results of your project to an audience. Provide a rationale for why you selected this dissemination strategy.
Points Range: 81 (81%) - 90 (90%)
The narrated presentation accurately and completely summarizes the evidence-based project. The narrated presentation is professional in nature and thoroughly addresses all components of the evidence-based project.
The narrated presentation accurately and clearly explains in detail how to disseminate the results of the project to an audience, citing specific and relevant examples.
The narrated presentation accurately and clearly provides a justification that details the selection of this dissemination strategy that is fully supported by specific and relevant examples.
The narrated presentation provides a complete, detailed, and specific synthesis of two outside resources related to the dissemination strategy explained. The narrated presentation fully integrates at least two outside resources and two or three course-specific resources that fully support the presentation.
Written Expression and Formatting—Paragraph Development and Organization:
Paragraphs make clear points that support well-developed ideas, flow logically, and demonstrate continuity of ideas. Sentences are carefully focused—neither long and rambling nor short and lacking substance. A clear and comprehensive purpose statement and introduction is provided which delineates all required criteria.
Points Range: 5 (5%) - 5 (5%)
Paragraphs and sentences follow writing standards for flow, continuity, and clarity.
A clear and comprehensive purpose statement, introduction, and conclusion is provided which delineates all required criteria.
Written Expression and Formatting—English Writing Standards:
Correct grammar, mechanics, and proper punctuation.
Points Range: 5 (5%) - 5 (5%)
Uses correct grammar, spelling, and punctuation with no errors.
Evidenced Based Change
Leslie Hill
Walden University
Introduction/PurposeChange is inevitable.Health care organizations need change to improve.There are challenges that need to be addressed(Baraka-Johnson et al. 2019).Challenges should be addressed using evidence-based research.These changes enhance professionalism therefore improving quality of care and quality of life.The purpose of this paper is to identify an existing problem in health care and suggest a change idea that would be effective in addressing the problem. The paper also articulates risks associated with the change process, how to distribute the change information and how to implement change successfully.
Organizational CultureThe Organization is a hospice facilityOffers end of life care for pain and symptom managementThe health care providers cu.
EVIDENCE –BASED PRACTICES 1
Evidence-Based Practices
Stephanie Petit-homme
Miami Regional University
Professor: Garcia Mercedes
07/05/2021
Evidence-Based Practices to Guide Clinical Practices
In other terms recognized as evidence-based medication, evidence-based scientific practice is elucidated as the careful, obvious, and judicious use of the best indication in creating results for the outstanding care of separate patients. It helps those who brand the choices to device best healthcare practices while drawing the roadmaps for the health system. In clinical trials, the integration of the EBCP entails clinical respiratory medicine considers two fundamental principles. For example, the principle is the hierarchy of the evidence and the art of clinical decision-making.
The interrelationship between the theory, research, and EBP
The relationship between the theory, research, and the EBP supports the three recognition programs. They still relate in terms of the magnet model component of modern knowledge, innovation, and advancement. They describe in a way in which they lead to the promotion of quality in a setting that makes supports professional practices. Second, there is the identification of excellence in giving nursing services to sick people or the people who stay around. For instance, the model, which is other terms the magnet theory, has got five components ( Reddy, 2018).
The first constituent includes transformational management; the additional is structural authorization. The third one is archetypal specialized practices, new information, invention, and upgrading. Lastly, in the model, there are the empirical quality outcomes. For the achievement of the aims of the goals that have been set, there is a need to make sure that the theory, current knowledge innovation, and the improvements and the components that are found in view all the nurses who are located in the levels of the healthcare company need to get involved.
The research has its primary purpose for the help of coming up with knowledge or the validation done for the knowledge that has always been there from before based on the theory. There is systematic, scientific questioning in the research to give the answers to some of the specific questions. It can use the test hypotheses and the rigorous method, the primary purpose of the study being for investigation knowing of the new things and the exploration. There is a need to understand the philosophy of science.
Second, on the EBP, there is no development of the new knowledge or even the learning being validated. The primary purpose of the EBP is to translate the evidence and then apply it to medical executive. It uses the indication available to brand patient-care choices. The EBP goes yonder the exploration as fine as the persevering penchants and ideals. The EBP retains into deliberation that the best indication is for the opinion leaders and the experts. Even though there is the existence of definitiv ...
21 hours ago
Tami Frazier
Initial Discussion Post
COLLAPSE
Top of Form
NURS 6052 – Essentials of Evidence-Based Protocols
Week 7 Initial Discussion Post
Qualitative Design
Evidence-based research provides quality information that is tested and proven to be credible and reliable. For this post, I will discuss the qualitative design used in a study by Vandyk, Young, MacPhee & Gillis (2018) on Exploring the Experiences of Persons Who Frequently Visit the Emergency Department for Mental Health-Related Reasons. The qualitative study I chose uses interpretive design as the methodology to decipher information that was clinically significant (Vandyk, Young, MacPhee, & Gillis, 2018). The interpretive design focuses on themes and patterns from participants to make informed decisions regarding the patient experience (Vandyk et al., 2018). This type of design assumes that numerous theories can be interpreted to provide vital information that can encourage change in clinical practices.
This study was initiated to explore and gain insight into the experiences of mental health patients who visit the emergency department (ED) repeatedly. It is estimated that psych patients present to the ED five times more than other patients (Vandyk et al., 2018). These patients are often met by unfriendly ED staff who are annoyed because of their frequent visits. The purpose of this study was to openly interview ten participants who had visited the ED 12 or more times within a year and discuss their experiences (Vandyk et al., 2018). The ethical considerations included obtaining informed consent from the participants, the interviewers could not have a prior relationship with the participants, and data was anonymized in team meanings in order to discuss findings (Vandyk et al., 2018). The researchers used these considerations to control bias and protect patient’s rights.
The use of a qualitative interpretive design uncovered themes from the interview findings. Based on Williamson (2009), qualitative research seeks to define the participants experience through insight and reality. These insights produced themes consisting of the participant’s experience, the provider's response to them, and protective factors used to motivate patients outside of the hospital setting (Vandyk et al., 2018).
Conversely, a quantitative design is better used to gather evidence that is precise and easily decodable (Polit & Beck, 2017). If a quantitative design were used in this study, it would skew the results because the number of participants was minimal and the evidence was not easily deciphered. Also, when assessing a patient’s thoughts, emotions, and personal observations, there is no precise measurement available. Therefore, it is essential to use the correct research design in order to provide information that is correct, valid, and reliable.
References
Polit, D. F., & Beck, C. T. (2017). Nursing research: Generating and assess.
Chapter 1 Overview of geneticsQUESTIONS FOR RESEARCH AND DISCUSSMaximaSheffield592
Chapter 1 Overview of genetics
QUESTIONS FOR RESEARCH AND DISCUSSION
7. What criteria would you use to determine whether synesthesia is a disorder or a variation of normal sensation and perception?
8. Why do you think that synesthesia is more common today than it was 20 years ago?
9. Why might it be possible for infants to have synesthesia, but the ability is gradually lost?
10. Would you want to take a genetic test for synesthesia? Cite a reason for your answer.
11. Do you think that synesthesia should be regarded as a learning disability, an advantage, or neither?
Chapter 2 Cells
10. Historical references as well as current anecdotal reports suggest that under very unusual circumstances, males can breastfeed. The Talmud, a book of Jewish law, discusses a man whose wife died and who had no money to pay a wet nurse (a woman who breastfeeds another woman’s child). He was able to nourish the child with his own body. The writings of other religions report similar tales. In agriculture, male goats can receive hormonal treatments and make milk. Do you think that it is possible for a human male to breastfeed, and if so, what conditions must be provided to coax his body to produce and secrete milk?
12. Compare the roles of mitosis and apoptosis in remodeling Sheila’s breast from a fatty sac to an active milk gland.
You are to prepare 16 slides PowerPoints of health care system in Cuba. Rubric includes: type of Government Demographics Population, type of health care system currently in place, History of the health care system, including changes and recent developments, How is the delivery system organized and financed? Who is covered and how is insurance financed? What is covered? What is the role of government? What are the key entities for health system governance? World Health Organization rankings in major indices of health (infant mortality, life expectancy, etc.). Strengths and weaknesses of the system. Popularity of system among citizens. (5-6) reputable and current sources (within 5 years).
CHAPTER 1 Overview of Genetics
Senses Working Overtime Eighteen-year-old Sean Maxwell has always perceived the world in an unusual way. To most people, color is a characteristic of an object—a cherry is red; a hippo, gray. To Sean, colors are much more. When he plays a note on his guitar, or hears it from another instrument, a distinctively colored shape pops into his mind. His brain, while perceiving the note as an E flat or a C sharp, creates an overwhelming feeling of iridescent orange-yellow diamonds, or a single, shimmering sky blue crescent. Soaring crescendos of sound become detailed landscapes, peppered with alternating black and white imagery that parallels the staccato notes. These images flash by his consciousness in such rapid succession that he is barely aware of them, yet they seem to burst through his fingers in the patterns of notes that he plays. Sean has experienced these peculiar specific sound-color-shape associations for as ...
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Patients' satisfaction towards doctors treatmentmustafa farooqi
The mood of the care recipient to see if the impression (expectations) of service are met by the patient may be defined as patient satisfaction. The current perspective on service efficiency tends to be that patient treatment meets public standards and requirements in terms of interpersonal support as well as professional assistance. (Hardy et al. 1996). For various reasons, customer satisfactions in the healthcare industry have been investigated. First it was important to decide on the extent and the degree to which patient care seekers, the meeting of drugs criteria and the continuous use of these services have effect, satisfaction as a quality of service metric, as well as allowing doctors and health services to better appreciate and use the input of the patient. (Ong et al. 2000). Consumer satisfaction with healthcare services is a multi-panel term that refers to the core facets of treatment and suppliers, while PS medical services with the quality enhancement systems from the patient context, full control of quality and the intended outcomes of services are considered to be of primary importance (Janicijevic et al. 2013). The Pakistani health system is being changed somewhat and there are wonderful scope for applying standard of services to health care. Patients in Pakistan now have access to increased quality health care. Obviously, the staff and staff are the most important winners of a successful health care environment of every community sector framework (Bakari et al. 2019). The medical clinic of today's study is the product of a long and complicated war of civilization to quantify produce and study and to give thought to the thoughtful (Fullman et al. 2017).
Patients' satisfaction towards doctors treatmentmustafa farooqi
The mood of the care recipient to see if the impression (expectations) of service are met by the patient may be defined as patient satisfaction. The current perspective on service efficiency tends to be that patient treatment meets public standards and requirements in terms of interpersonal support as well as professional assistance. (Hardy et al. 1996).
For various reasons, customer satisfactions in the healthcare industry have been investigated. First it was important to decide on the extent and the degree to which patient care seekers, the meeting of drugs criteria and the continuous use of these services have effect, satisfaction as a quality of service metric, as well as allowing doctors and health services to better appreciate and use the input of the patient. (Ong et al. 2000).
Consumer satisfaction with healthcare services is a multi-panel term that refers to the core facets of treatment and suppliers, while PS medical services with the quality enhancement systems from the patient context, full control of quality and the intended outcomes of services are considered to be of primary importance (Janicijevic et al. 2013).
The Pakistani health system is being changed somewhat and there are wonderful scope for applying standard of services to health care. Patients in Pakistan now have access to increased quality health care. Obviously, the staff and staff are the most important winners of a successful health care environment of every community sector framework (Bakari et al. 2019).
The medical clinic of today's study is the product of a long and complicated war of civilization to quantify produce and study and to give thought to the thoughtful (Fullman et al. 2017).
PCOMS and an Acute Care Inpatient Unit: Quality Improvement and Reduced Readm...Barry Duncan
High psychiatric readmission rates continue while evidence suggests that care is not perceived by patients as “patient centered.” Research has focused on aftercare strategies with little attention to the inpatient treatment itself as an intervention to reduce readmission rates. Quality improvement strategies based on patient-centered care may offer an alternative. We evaluated outcomes and readmission rates using a benchmarking methodology with a naturalistic data set from an inpatient psychiatric facility (N 2,247) that used a quality-improvement strategy called systematic patient feedback. A systematic patient feedback system, the Partners for Change Outcome Management System (PCOMS), was used. Overall pre-post effect sizes were d 1.33 and d 1.38 for patients diagnosed with a mood
disorder. These effect sizes were statistically equivalent to RCT benchmarks for feedback and depression.
Readmission rates were 6.1% (30 days), 9.5% (60 days), and 16.4% (180 days), all lower than national benchmarks. We also found that patients who achieved clinically significant treatment outcomes were less likely to be readmitted. We tentatively suggest that a focus on real-time patient outcomes as well as care that is “patient centered” may provide lower readmission rates.
Part 6 Disseminating Results Create a 5-minute, 5- to 6-sli.docxsmile790243
Part 6: Disseminating Results
Create a 5-minute, 5- to 6-slide narrated PowerPoint presentation of your Evidence-Based Project:
· Be sure to incorporate any feedback or changes from your presentation submission in Module 5.
· Explain how you would disseminate the results of your project to an audience. Provide a rationale for why you selected this dissemination strategy.
Points Range: 81 (81%) - 90 (90%)
The narrated presentation accurately and completely summarizes the evidence-based project. The narrated presentation is professional in nature and thoroughly addresses all components of the evidence-based project.
The narrated presentation accurately and clearly explains in detail how to disseminate the results of the project to an audience, citing specific and relevant examples.
The narrated presentation accurately and clearly provides a justification that details the selection of this dissemination strategy that is fully supported by specific and relevant examples.
The narrated presentation provides a complete, detailed, and specific synthesis of two outside resources related to the dissemination strategy explained. The narrated presentation fully integrates at least two outside resources and two or three course-specific resources that fully support the presentation.
Written Expression and Formatting—Paragraph Development and Organization:
Paragraphs make clear points that support well-developed ideas, flow logically, and demonstrate continuity of ideas. Sentences are carefully focused—neither long and rambling nor short and lacking substance. A clear and comprehensive purpose statement and introduction is provided which delineates all required criteria.
Points Range: 5 (5%) - 5 (5%)
Paragraphs and sentences follow writing standards for flow, continuity, and clarity.
A clear and comprehensive purpose statement, introduction, and conclusion is provided which delineates all required criteria.
Written Expression and Formatting—English Writing Standards:
Correct grammar, mechanics, and proper punctuation.
Points Range: 5 (5%) - 5 (5%)
Uses correct grammar, spelling, and punctuation with no errors.
Evidenced Based Change
Leslie Hill
Walden University
Introduction/PurposeChange is inevitable.Health care organizations need change to improve.There are challenges that need to be addressed(Baraka-Johnson et al. 2019).Challenges should be addressed using evidence-based research.These changes enhance professionalism therefore improving quality of care and quality of life.The purpose of this paper is to identify an existing problem in health care and suggest a change idea that would be effective in addressing the problem. The paper also articulates risks associated with the change process, how to distribute the change information and how to implement change successfully.
Organizational CultureThe Organization is a hospice facilityOffers end of life care for pain and symptom managementThe health care providers cu.
EVIDENCE –BASED PRACTICES 1
Evidence-Based Practices
Stephanie Petit-homme
Miami Regional University
Professor: Garcia Mercedes
07/05/2021
Evidence-Based Practices to Guide Clinical Practices
In other terms recognized as evidence-based medication, evidence-based scientific practice is elucidated as the careful, obvious, and judicious use of the best indication in creating results for the outstanding care of separate patients. It helps those who brand the choices to device best healthcare practices while drawing the roadmaps for the health system. In clinical trials, the integration of the EBCP entails clinical respiratory medicine considers two fundamental principles. For example, the principle is the hierarchy of the evidence and the art of clinical decision-making.
The interrelationship between the theory, research, and EBP
The relationship between the theory, research, and the EBP supports the three recognition programs. They still relate in terms of the magnet model component of modern knowledge, innovation, and advancement. They describe in a way in which they lead to the promotion of quality in a setting that makes supports professional practices. Second, there is the identification of excellence in giving nursing services to sick people or the people who stay around. For instance, the model, which is other terms the magnet theory, has got five components ( Reddy, 2018).
The first constituent includes transformational management; the additional is structural authorization. The third one is archetypal specialized practices, new information, invention, and upgrading. Lastly, in the model, there are the empirical quality outcomes. For the achievement of the aims of the goals that have been set, there is a need to make sure that the theory, current knowledge innovation, and the improvements and the components that are found in view all the nurses who are located in the levels of the healthcare company need to get involved.
The research has its primary purpose for the help of coming up with knowledge or the validation done for the knowledge that has always been there from before based on the theory. There is systematic, scientific questioning in the research to give the answers to some of the specific questions. It can use the test hypotheses and the rigorous method, the primary purpose of the study being for investigation knowing of the new things and the exploration. There is a need to understand the philosophy of science.
Second, on the EBP, there is no development of the new knowledge or even the learning being validated. The primary purpose of the EBP is to translate the evidence and then apply it to medical executive. It uses the indication available to brand patient-care choices. The EBP goes yonder the exploration as fine as the persevering penchants and ideals. The EBP retains into deliberation that the best indication is for the opinion leaders and the experts. Even though there is the existence of definitiv ...
21 hours ago
Tami Frazier
Initial Discussion Post
COLLAPSE
Top of Form
NURS 6052 – Essentials of Evidence-Based Protocols
Week 7 Initial Discussion Post
Qualitative Design
Evidence-based research provides quality information that is tested and proven to be credible and reliable. For this post, I will discuss the qualitative design used in a study by Vandyk, Young, MacPhee & Gillis (2018) on Exploring the Experiences of Persons Who Frequently Visit the Emergency Department for Mental Health-Related Reasons. The qualitative study I chose uses interpretive design as the methodology to decipher information that was clinically significant (Vandyk, Young, MacPhee, & Gillis, 2018). The interpretive design focuses on themes and patterns from participants to make informed decisions regarding the patient experience (Vandyk et al., 2018). This type of design assumes that numerous theories can be interpreted to provide vital information that can encourage change in clinical practices.
This study was initiated to explore and gain insight into the experiences of mental health patients who visit the emergency department (ED) repeatedly. It is estimated that psych patients present to the ED five times more than other patients (Vandyk et al., 2018). These patients are often met by unfriendly ED staff who are annoyed because of their frequent visits. The purpose of this study was to openly interview ten participants who had visited the ED 12 or more times within a year and discuss their experiences (Vandyk et al., 2018). The ethical considerations included obtaining informed consent from the participants, the interviewers could not have a prior relationship with the participants, and data was anonymized in team meanings in order to discuss findings (Vandyk et al., 2018). The researchers used these considerations to control bias and protect patient’s rights.
The use of a qualitative interpretive design uncovered themes from the interview findings. Based on Williamson (2009), qualitative research seeks to define the participants experience through insight and reality. These insights produced themes consisting of the participant’s experience, the provider's response to them, and protective factors used to motivate patients outside of the hospital setting (Vandyk et al., 2018).
Conversely, a quantitative design is better used to gather evidence that is precise and easily decodable (Polit & Beck, 2017). If a quantitative design were used in this study, it would skew the results because the number of participants was minimal and the evidence was not easily deciphered. Also, when assessing a patient’s thoughts, emotions, and personal observations, there is no precise measurement available. Therefore, it is essential to use the correct research design in order to provide information that is correct, valid, and reliable.
References
Polit, D. F., & Beck, C. T. (2017). Nursing research: Generating and assess.
Similar to Chamberlain College of NursingNR439 Evidence-Based PracticeWe (20)
Chapter 1 Overview of geneticsQUESTIONS FOR RESEARCH AND DISCUSSMaximaSheffield592
Chapter 1 Overview of genetics
QUESTIONS FOR RESEARCH AND DISCUSSION
7. What criteria would you use to determine whether synesthesia is a disorder or a variation of normal sensation and perception?
8. Why do you think that synesthesia is more common today than it was 20 years ago?
9. Why might it be possible for infants to have synesthesia, but the ability is gradually lost?
10. Would you want to take a genetic test for synesthesia? Cite a reason for your answer.
11. Do you think that synesthesia should be regarded as a learning disability, an advantage, or neither?
Chapter 2 Cells
10. Historical references as well as current anecdotal reports suggest that under very unusual circumstances, males can breastfeed. The Talmud, a book of Jewish law, discusses a man whose wife died and who had no money to pay a wet nurse (a woman who breastfeeds another woman’s child). He was able to nourish the child with his own body. The writings of other religions report similar tales. In agriculture, male goats can receive hormonal treatments and make milk. Do you think that it is possible for a human male to breastfeed, and if so, what conditions must be provided to coax his body to produce and secrete milk?
12. Compare the roles of mitosis and apoptosis in remodeling Sheila’s breast from a fatty sac to an active milk gland.
You are to prepare 16 slides PowerPoints of health care system in Cuba. Rubric includes: type of Government Demographics Population, type of health care system currently in place, History of the health care system, including changes and recent developments, How is the delivery system organized and financed? Who is covered and how is insurance financed? What is covered? What is the role of government? What are the key entities for health system governance? World Health Organization rankings in major indices of health (infant mortality, life expectancy, etc.). Strengths and weaknesses of the system. Popularity of system among citizens. (5-6) reputable and current sources (within 5 years).
CHAPTER 1 Overview of Genetics
Senses Working Overtime Eighteen-year-old Sean Maxwell has always perceived the world in an unusual way. To most people, color is a characteristic of an object—a cherry is red; a hippo, gray. To Sean, colors are much more. When he plays a note on his guitar, or hears it from another instrument, a distinctively colored shape pops into his mind. His brain, while perceiving the note as an E flat or a C sharp, creates an overwhelming feeling of iridescent orange-yellow diamonds, or a single, shimmering sky blue crescent. Soaring crescendos of sound become detailed landscapes, peppered with alternating black and white imagery that parallels the staccato notes. These images flash by his consciousness in such rapid succession that he is barely aware of them, yet they seem to burst through his fingers in the patterns of notes that he plays. Sean has experienced these peculiar specific sound-color-shape associations for as ...
Chapter 1 OutlineI. Thinking About DevelopmentA. What Is HumMaximaSheffield592
Chapter 1 Outline
I. Thinking About Development
A. What Is Human Development?
1. Human development is the multidisciplinary study of how people change and how they remain the same over time.
2. The science of human development (1) reflects the complexity and uniqueness of each person and their experiences, (2) seeks to understand commonalities and patterns across people, (3) is firmly grounded in theory, and (4) seeks to understand human behavior.
B. Recurring Issues in Human Development: Three fundamental issues dominate the study of human development.
1. Nature Versus Nurture is the degree to which genetic influences (nature) or experiential/environmental influences (nurture) determine the kind of person you are. Despite the ongoing debate as to which influence is greater, theorists and researchers recognize that development is always shaped by both—nature and nurture are mutually interactive influences.
2. Continuity Versus Discontinuity focuses on whether a particular developmental phenomenon represents a smooth progression throughout the life span (continuity) or a series of abrupt shifts (discontinuity).
3. Universal Versus Context-Specific Development focuses on whether there is just one path of development or several. In other words, does development follow the same general path in all people, or is it fundamentally different, depending on the sociocultural context?
C. Basic Forces in Human Development: The Biopsychosocial Framework. This framework emphasizes that these four forces are mutually interactive and that development cannot be understood by examining them in isolation. By combining the four developmental forces, we have a view of human development that encompasses the life span, yet appreciates the unique aspects of each phase of life.
1. Biological forces include genetic and health-related factors that affect development. Some biological forces, such as puberty and menopause, are universal and affect people across generations, whereas others, such as diet or disease, affect people in specific generations or occur in a small number of people.
2. Psychological forces include all internal perceptual, cognitive, emotional, and personality factors that affect development. Psychological forces are the ones used most often to describe the characteristics of a person and have received the most attention.
3. Sociocultural forces include interpersonal, societal, cultural, and ethnic factors that affect development. Culture refers to the knowledge, attitudes, and behaviors associated with a group of people. Overall, sociocultural forces provide the context or backdrop for development. Consequently, there is a need for research on different cultural groups. Another practical problem is how to describe racial and ethnic groups.
4. Life-cycle forces reflect differences in how the same event affects people of different ages. The influence of life-cycle forces reflects the influences of biological, psychological, and sociocultural force ...
Chapter 1 Juvenile Justice Myths and RealitiesMyths and RealiMaximaSheffield592
Chapter 1 Juvenile Justice: Myths and RealitiesMyths and Realities
It’s only me.” These were the tragic words spoken by Charles “Andy” Williams as the San Diego Sheriff’s Department SWAT team closed in
on the frail high school sophomore who had just turned 15 years old. Williams had just shot a number of his classmates at Santana High
School, killing two and wounding 13. This was another in a series of school shootings that shocked the nation; however, the young Mr.
Williams did not fit the stereotype of the “superpredator” that has had an undue influence on juvenile justice policy for decades. There have
been other very high-profile cases involving children and teens that have generated a vigorous international debate on needed changes in the
system of justice as applied to young people.
In Birmingham, Alabama, an 8-year-old boy was charged with “viciously” attacking a toddler, Kelci Lewis, and murdering her (Binder, 2015).
The law enforcement officials announced their intent to prosecute the boy as an adult. The accused perpetrator would be among the youngest
criminal court victims in U.S. history. The 8-year-old became angry and violent, and beat the toddler because she would not stop crying. Kelci
suffered severe head trauma and injuries to major internal organs. The victim’s mother, Katerra Lewis, left the two children alone so that she
could attend a local nightclub. There were six other children under the age of 8 also left alone in the house. Within days, the mother was
arrested and charged with manslaughter and released on a $15,000 bond after being in custody for less than 90 minutes. The 8-year-old was
held by the Alabama Department of Human Services pending his adjudication.
A very disturbing video showed a Richland County, South Carolina, deputy sheriff grab a 16-year-old African American teen by her hair,
flipping her out her chair and tossing her across the classroom. The officer wrapped his forearm around her neck and then handcuffed her. It is
alleged that the teen refused to surrender her phone to the deputy. She received multiple injuries from the encounter. The classroom teacher and
a vice principal said that they believed the police response was “appropriate.” The deputy was suspended and subsequently fired after the
Richland County Sheriff reviewed the video. There is a civil suit against the school district and the sheriff’s department for the injuries that
were sustained (Strehike, 2015).
One of the highest profile cases involving juvenile offenders was known as the New York Central Park jogger case (Burns, 2011; Gray, 2013).
In 1989 a young female investment banker was raped, attacked, and left in a coma. The horrendous crime captured worldwide attention.
Initially, 11 young people were arrested and five confessed to the crimes. These five juvenile males, four African American and one Latino,
were convicted for a range of crimes including assault, robbery, rape, and attempted murder. There were two separate jury t ...
CHAPTER 1 Philosophy as a Basis for Curriculum DecisioMaximaSheffield592
CHAPTER
1
Philosophy as a Basis for
Curriculum Decisions
ALLAN C. ORNSTEIN
FOCUSING QUESTIONS . . d implementation of curriculum?
hil h uide the orgaruzation an
1. How does p osop y g 1 d that shape a person's philosophy of
2. What are the sources of know e ge
curriculum? d that shape your philosophical view of 1
What are the sources of know e ge3.
curriculum? · diff
. d ends of education er.
?
4. How do the auns, means, an_ . at must be determined before we can
What is the major philosop~cal is~ue th
5. define a philosophy of curncul~- hil hies that have influenced curriculum
What are the four major educational p osop .6.
in the United States?
7. What is your philosophy of curriculum?
P
d still do have an impact on schools and
hilosophic issues always h~ve had ~ hools are changing fundamental~y and
society. Contemporary society ~d its :cThere is a special urgency that dictate~
rapidly, much more so th~ m e ~a:oie of schools, and calls for a philosophy o
continuous appraisal and reappraisal of th directionless in the whats and hows of
education. Without philosophy, educators a~ing to achieve. In short, our philo~~phy
organizing and implementing what we ar~ t determines, our educational decisions,
of education influences, and to a large ex en
choices, and alternatives.
PHILOSOPHY AND CURRICULUM . 1· ts with a framework for
. 11 curriculum specia is , h
Philosophy provides educators, espect i{e1 s them answer questions about what t e
organizing schools and classrooms. t f 1 how students learn, and what methods
school's purpose is, what subjects are: va;~ with a framework for broad issues and
and materials to use. Philosophy provi es e
CHAPTER ONE Philosophy as a Basis for Curriculum Decisions 3
tasks, such as determining the goals of edu and activities, and dealing with verbal traps
cation, subject content and its organization, (what we see versus what is read). Curricu
the process of teaching and learning, and, in lum theorists, they point out, often fail to rec
general, what experiences and activities to ognize both how important philosophy is to
stress in schools and classrooms. It also pro developing curriculum and how it influences
vides educators with a basis for making such aspects of curriculum.
decisions as what workbooks, textbooks, or
other cognitive and noncognitive activities to
Philosophy and the Curriculum Sp
utilize and how to utilize them, what and
how much homework to assign, how to test The philosophy of curriculum sp
students and how to use the test results, and reflects their life experiences, comma
what courses or subject matter to emphasize. social and economic background, ed
The importance of philosophy in deter and general beliefs about people. f._•• .....u
mining curriculum decisions is expressed vidual's philosophy evolves and continues
well by the classic statement of Thomas to evolve as long as there is personal growth,
Hopkins (1941): "Philosop ...
Chapter 1 Introduction Criterion• Introduction – states general MaximaSheffield592
Chapter 1 Introduction Criterion
• Introduction – states general nature of problem
• Identifies project as quality or leadership focused project
• Background – briefly describes general context of the topic
• Statement of the problem – ‘Therefore the problem/topic addressed in this study is…’
• Purpose of the study – describes specific objectives of the study, related to the problem described above.
• Rationale – Ties together the identified problem, the purpose/goal of the study, and identifies how the writer intends the results will be used to accomplish identified goals.
• Research questions – lists 2-4 specific research questions/objectives for the study.
• Nature of the study – identifies method of study to be used (descriptive, relational, causal, exploratory, or predictive}
• Significance of the study – personal, professional, and/or research.
• Definition of terms
• Assumptions and Limitations
Writing the Personal Statement
The personal statement is an important document in your application packet. Admissions committees not only read them, they remember the memorable ones! A strong personal statement can be make-or-break for your application process.
What is it? It’s a combination of things:
· It is a business document: you are selling yourself, and need to know how to do so persuasively.
· It is an argument: you are showing the reader that they need and want you in their
program, but rather than convince with reasons, you are often arguing using narrative.
· It is an assignment, and your target audience is looking for you to show them that you know how to give what is asked for.
Consider your audience. Beware of Web sites and other sources that simply tell you to “tell your story.” Which story will you choose and for which purpose?
Medical and Law Schools
Science Programs
Humanities MA Programs
Humanities PhD Programs
Diplomatic
Service Scholarships
Want to know
Want to know
Want to see that
Want to know
Want to know
you as a person
your work as a
you are
how you will
you as a person
researcher and
interested in
succeed both in
your work ethic
further study and
and beyond the
know your long-
program
term goals
Remember that your resume tells them that you can do good undergraduate or graduate work. Now they need to know that they are choosing a winner, one who can perform at a higher level and will finish!
Five Standard Topics:
1. your motivation for your career
2. the influence of your family or early experiences
3. the influence of extracurricular, work, or volunteer experiences
4. your long-term goals
5. your personal philosophy
Activity One:
Below is a list of attributes that applicants to professional programs highlight in their personal statements. On the right is a list of indications of the attribute. Read through the list and
· Check off those attributes you want to highlight.
· List possible stories you can tell about yourself, your family, your extracurricular activities, your goals, or your personal ph ...
Chapter 1 IntroductionThis research paper seeks to examine the reMaximaSheffield592
Chapter 1: Introduction
This research paper seeks to examine the relationship between strategic performance and appraisal systems in contemporary organizations. Strategic management in organizations refers to setting goals, procedures, and objectives to gain a competitive advantage. The strategies aim at making businesses distinct from their competitors while attracting consumers to the market. Stakeholders in business entities use strategic management approaches to execute short- and long-term organizational projects. Some strategies include innovation, product segmentation, and corporate social responsibility. On the other hand, a performance appraisal system refers to identifying, evaluating, and developing the work performance of employees to aid in the process of achieving the organization's goals and processes. The organization has to track the performance progress of each employee to keep them accountable for their roles at the workplace.
The definition of the appraisal system and strategic management incorporates objectives and goals. Consequently, the purpose of both strategic management and performance appraisal is to deliver the existing objectives and stay ahead of competitors. The performance appraisal system denotes the type of assessment used by an organization to measure performance. There are different assessment methods. One of the evaluation techniques is straight ranking appraisal where employees are ranked from the best performers to poor performers. Another assessment criterion is grading where employees are assigned specific grades for their performance in different areas. There is also the management-by-objective method of review. The employees and managers set goals under the approach and measure them at the end of the agreed time. Organizations may also assess their employees based on their behaviors and conduct at the workplace. Lastly, organizations can adopt a 360-degree assessment method where employees and managers are assessed. Organizations use one or a combination of the frameworks to evaluate the employees with a view of improving performance.
The purpose of this study is to examine the relationship between strategic management and performance appraisal systems. The study will evaluate whether managers consider their strategies when selecting the appraisal system or consider other factors. Also, the study will assess the implications of selecting an appraisal system based on the existing strategies in different organizations and the impacts of ignoring organizational strategies when deciding on the performance of the appraisal system. The findings will be crucial in the organizational and human resource management field setting the stage for further research.
Statement of Problem
A brief literature review reveals that there is little to no information on balancing between appraisal systems and organizational strategies. Most researchers in the field tend to focus on how appraisal systems boost organizatio ...
Chapter 1 Introduction to Career Development in the Global EconoMaximaSheffield592
Chapter 1: Introduction to Career Development in the Global Economy and Its Role in Social Justice
Things to Remember
· The reality of the global economy and its implications for employment in the United States
· Why the need for career development services may be at its highest level in half a century
· The language of career development The reasons that careers and career development are important in the fight for social justice
· The major events in the history of career development
History of Vocational Guidance and Career Development
As will be discussed later in this chapter, there are currently calls for the adoption of a new paradigm for the theory and practice of career counseling and career development services that focuses on both individuals and the social contexts in which they function. These ideas are not new, but throughout much of the twentieth century they were neglected. The call for understanding the individual and how he or she is influenced by his or her context is a century-old echo of the voices of the social reformers who founded the vocational guidance movement in education, business, industry, and elsewhere. Reformers in Boston, Massachusetts; San Francisco, California; and Grand Rapids, Michigan, focused on immigrants from Europe who came to the United States by the tens of thousands; high school dropouts who were unprepared for the changing workplace; oppression in the workplace; substandard public schools; and the need to apply scientific principles to career planning and vocational education. It is the latter idea, the focus on scientific principles that has received the most criticism, along with the failure to adequately address multicultural issues. Currently, some career development specialists are urging practitioners to abandon theories and strategies rooted in modern philosophies in favor of those rooted in postmodernism.
Looking backward to 1913 and earlier, it is worth noting that social reformers formed the National Society for the Promotion of Industrial Education (NSPIE) in 1906, which became the parent organization of the National Vocational Guidance Association (NVGA) in 1913. These reformers were advocates for vocational education, and they carried their fight to state legislators, to the National Education Association, and beyond. One of NSPIE’s achievements was drafting and successfully lobbying for the passage of the Smith–Hughes act in 1917, legislation that laid the foundation for land grant universities and vocational education in public schools (Stephens, 1970).
These earlier reformers were advocates. One mechanism they used to initiate local reforms was the settlement house, which was a place in a working-class neighborhood that housed researchers who studied people’s lives and problems in that neighborhood. In 1901, Frank Parsons founded the Civic Service House in Boston’s North End, and in 1908, the Vocation Bureau, an adjunct of the Boston Civic Service House, was opened. Leader ...
Chapter 1 Goals and Governance of the CorporationChapter 1 LeMaximaSheffield592
Chapter 1: Goals and Governance of the Corporation
Chapter 1 Learning Objectives
1. Give examples of the investment and financing decisions that financial managers make.
2. Distinguish between real and financial assets.
3. Cite some of the advantages and disadvantages of organizing a business as a corporation.
4. Describe the responsibilities of the CFO, treasurer, and controller.
5. Explain why maximizing market value is the logical financial goal of the corporation.
6. Explain why value maximization is not inconsistent with ethical behavior.
7. Explain how corporations mitigate conflicts and encourage cooperative behavior.
Goals and Governance of the Corporation
This chapter introduces the corporation, its goals, and the roles of financial managers.
Chapter 1 Outline
· Investment and Financing Decisions
· The Corporation
· The Financial Managers
· Goals of the Corporation
· Value Maximization
· Corporate Governance
Note: What are the primary differences among the various legal forms of business?
Investment and Financing Decisions
· The Investment Decision
· Real Assets
· The Financial Assets
· Financial Assets
The Investment Decision– Decision to invest in tangible or intangible assets.
Also known as the “capital budgeting” or “CAPEX” decision.
The Financing Decision– The form and amount of financing of a firm’s investments.
Real Assets– Assets used to produce goods and services.
Financial Assets– Financial claims to the income generated by the firm’s real assets.
Are the following capital budgeting or financing decisions?
· Apple decides to spend $500 million to develop a new iPhone.
· GE borrows $400 million from bond investors.
· Microsoft issues 100 million shares to buy a small technology company.
· When Apple spends $500 million to develop a new iPhone it is investing in real assets and is making a capital budgeting decision.
· When GE borrows $400 million from bond investors it is investing in financial assets and is making a financing decision.
· When Microsoft issues 100 million shares to buy a smaller company it is investing in both financial and real assets. It is making both a capital budgeting and financing decision.
What is a Corporation?
· Corporation-A business organized as a separate legal entity owned by stockholders.
· Types of Corporations:
· Public Corporations
· Private Corporations
Corporation – A business organized as a separate legal entity owned by stockholders.
Public Company – A corporation whose shares are traded in public markets such as the New York Stock Exchange or NASDAQ.
Private Corporation – A corporation whose shares are not traded publicly.
Benefits of the Corporation
· Limited liability
· Infinite lifespan
· Ease of raising capital
Limited Liability – The owners of a corporation are not personally liable for its obligation.
Drawbacks of the Corporation
· Corporation face the problem of double taxation
· Improper corporate structures may lead to “Agency Problem”
Double Taxation– Corpor ...
Chapter 1 Adjusting to Modern Life EXERCISE 1.1 Self-AssessmMaximaSheffield592
Chapter 1 Adjusting to Modern Life
EXERCISE 1.1 Self-Assessment: Narcissistic Personality Inventory
Instructions
Read each pair of statements below and place an "X" by the one that comes closest to describing your
feelings and beliefs about yourself. You may feel that neither statement describes you well, but pick the
one that comes closest. Please complete all pairs.
The Scale
1. _A. I have a natural talent for influencing people.
_B. I am not good at influencing people.
2. _A. Modesty doesn't become me.
_B. I am essentially a modest person.
3. _A. I would do almost anything on a dare.
_B. I tend to be a fairly cautious person.
4. _A. When people compliment me I sometimes get
embarrassed.
B. I know that I am good because everybody keeps telling
me so.
5. _A. The thought of ruling the world frightens the hell out
of me.
_B. If I ruled the world it would be a better place.
6. A. I can usually talk my way out of anything.
_B. I try to accept the consequences of my behavior.
7. A. I prefer to blend in with the crowd.
B. I like to be the center of attention.
8. A. I will be a success.
B. I am not too concerned about success.
9. A. I am no better or worse than most people.
_B. I think I am a special person.
10. A. I am not sure if I would make a good leader.
B. I see myself as a good leader.
11. A. I am assertive.
B. I wish I were more assertive.
12. _A. I like to have authority over other people.
_B. I don't mind following orders.
13. _A. I find it easy to manipulate people.
B. I don't like it when I find myself manipulating people.
14. _A. I insist upon getting the respect that is due me.
_B. I usually get the respect that I deserve.
15. _A. I don't particularly like to show off my body.
_B. I like to show off my body.
16. _A. I can read people like a book.
_B. People are sometimes hard to understand.
17. _A. If I feel competent I am willing to take responsibility for
making decisions.
_B. I like to take responsibility for making decisions.
18. _A. I just want to be reasonably happy.
_B. I want to amount to something in the eyes of the world.
19. _A. My body is nothing special.
_B. I like to look at my body.
20. _A. I try not to be a show off.
_B. I will usually show off if I get the chance.
21. _A. I always know what I am doing.
_B. Sometimes I am not sure of what I am doing.
22. _A. I sometimes depend on people to get things done.
B. I rarely depend on anyone else to get things done.
23. _A. Sometimes I tell good stories.
_B. Everybody likes to hear my stories.
24. _A. I expect a great deal from other people.
B. I like to do things for other people.
25. A. I will never be satisfied until I get all that I deserve.
_B. I take my satisfactions as they come.
26. _A. Compliments embarrass me.
_B. I like to be complimented.
27. _A. I have a strong will to power.
B. Power for its own sake doesn't interest me.
28. A. I don't care about new fads and fashion ...
Chapter 1 The Americas, Europe, and Africa Before 1492 MaximaSheffield592
Chapter 1 | The Americas, Europe, and Africa Before 1492
CHAPTER 1
The Americas, Europe, and Africa Before 1492
Chapter Outline
1.1 The Americas
1.2 Europe on the Brink of Change
1.3 West Africa and the Role of Slavery
Introduction
Globalization, the ever-increasing interconnectedness of the world, is not a new phenomenon,
but it accelerated when western Europeans discovered the riches of the East. During the
Crusades (1095–1291), Europeans developed an appetite for spices, silk, porcelain, sugar, and
other luxury items from the East, for which they traded fur, timber, and Slavic people they
captured and sold (hence the word slave). But when the Silk Road, the long overland trading
route from China to the Mediterranean, became costlier and more dangerous to travel, Europeans
searched for a more efficient and inexpensive trade route over water, initiating the development
of what we now call the Atlantic World.
In pursuit of commerce in Asia, fifteenth-century traders unexpectedly encountered a “New
World” populated by millions and home to sophisticated and numerous peoples. Mistakenly
believing they had reached the East Indies, these early explorers called its inhabitants Indians.
West Africa, a diverse and culturally rich area, soon entered the stage as other nations exploited
its slave trade and brought its peoples to the New World in chains. Although Europeans would
come to dominate the New World, they could not have done so without Africans and native
peoples.
1.1 The Americas
By the end of this section, you will be able to:
● Locate on a map the major American civilizations before the arrival of the Spanish
● Discuss the cultural achievements of these civilizations
● Discuss the differences and similarities between lifestyles, religious practices, and
customs among the native peoples
Chapter 1 | The Americas, Europe, and Africa Before 1492
Between nine and fifteen thousand years ago, some scholars believe that a land bridge existed
between Asia and North America that we now call Beringia . The first inhabitants of what would
be named the Americas migrated across this bridge in search of food. When the glaciers melted,
water engulfed Beringia, and the Bering Strait was formed. Later settlers came by boat across the
narrow strait. (The fact that Asians and American Indians share genetic markers on a Y
chromosome lends credibility to this migration theory.) Continually moving southward, the
settlers eventually populated both North and South America, creating unique cultures that ranged
from the highly complex and urban Aztec civilization in what is now Mexico City to the
woodland tribes of eastern North America. Recent research along the west coast of South
America suggests that migrant populations may have traveled down this coast by water as well
as by land.
Researchers believe that about ten thousand years ago, humans also began the domestication of
plants and animals, a ...
Chapter 1 - Overview Gang Growth and Migration Studies v AMaximaSheffield592
Chapter 1 - Overview
Gang Growth and Migration Studies
v A
Now we will examine the problems and issues of not having a nationally accepted definition for a street gang. We will also examine mechanisms that influence gang migration and growth. After reading this section you will also understand that there are sub-populations within the general gang population.
Two of the most frequently asked questions about the gang sub-culture are: Why do gangs grow? Why do gangs migrate? Some law enforcement officials, politicians, educators and parents might suggest and believe that youth in their city are only “imitating” tougher L.A. street gangs or that the gang problem in their jurisdiction is result of migrating gang members from Los Angeles or Chicago. You will hear the terms “wanna be” or “street comer groups” or “misguided youth” used to describe the groups and you can be given a number of reasons why the groups in these areas are not gangs. You might also hear comments suggesting that gang imitation and migration are the reasons why street gangs have now been reported in all 50 states.
Gang Definition
There is another issue here that has to be addressed before the questions can be asked. It is accepting a standard to measure gang growth and migration. That standard is the definition of a street gang. Developing and then using a nationally accepted definition for a street gang becomes the fundamental basis to build examination of growth and migration. Having a standard definition becomes the fundamental building block to answer the two questions.
Studying gang growth is a little more complicated than just surveying cities for data. Without a standard gang definition to identify a gang, any official findings could be biased and misleading. Any responding jurisdiction could potentially use a different definition to identify the gangs in their area. Often, law enforcers, the public, educators and politicians use a penal code gang based definitions of a criminal street gang as a general working definition for a street gang. If the gang does fit within this legal definition used for penalty enhancement only, then the group is not reported as a gang according to this philosophy. The jurisdiction has no gangs. You can clearly see the issue here.
This will certainly lead to under reporting the number and types of street gangs present. Using a legal based definition of a street gang is appropriate from a prosecutor’s point of view. Unfortunately, too many communities, politicians, educators, parents and law enforcement officials use this philosophy. This way of thinking will only reinforce denial and delay the identification and treatment of the gang-community issue.
Many states now have gang enhancement laws similar to California Penal Code Section 186.22. In California this law is commonly known as the STEP Act. It outlines a legal definition for a violent criminal street gang. That definition is used to qualify a defendant(s) for sentencing
46
...
Chapter 06 Video Case - Theo Chocolate CompanyVideo TranscriptMaximaSheffield592
Chapter 06: Video Case - Theo Chocolate Company
Video Transcript:
>> It's rich, it's velvety, it's almost sinful. But creating the perfect bar at this Seattle chocolate factory is about more than just the ingredients on the wrapper.
>> I feel that everybody in the whole supply chain, all he way back to the farmers, should be better off as a result of this delicious food that we use to share with the people we love.
>> So these are these are the beans.
>> These are the beans; this is cacao.
>> At Theo Chocolate, owner Joe Whinney pays farmers two to three times more than the going rate to buy this cacao from the Democratic Republic of Congo, or DRC.
>> Where does cocoa come from? It's coming from farmers in Africa, and in Indonesia, and in Central and South America.
>> Whinney believes that Americans will be willing to pay more for chocolate if they know that, in turn, impoverished farmers will earn more.
>> Of all places, why Congo
>> Why Congo? Well, it was really Ben Affleck's fault.
>> Yes. That Ben Affleck.
>> Like this?
>> Like -- yeah. See that's really well fermented, this isn't.
>> Earlier this year, we joined Ben Affleck and Joe Whinney on a trip to the DRC. Cacao can only grow within a narrow climate zone close to the equator. In 2009, Affleck started a charity called Eastern Congo Initiative to spur economic development in this war-torn region. Five million people have died here due to decades of conflict.
>> As I was reading and I just sort of stumbled upon some of the statistics, and I was struck not only by the numbers, but by the fact that, you know, I hadn't heard about it.
>> So Affleck decided to use his celebrity as a sort of currency to attract investment. He led a small group of philanthropists, protected by armed guards, through jungles where cacao trees thrived and farmers struggled.
>> The cocoa industry here has potential if the value can be increased.
>> For the last two years, Affleck's Eastern Congo Initiative has worked with Whinney and local groups to train farmers to improve the crop. Cacao grows in these greenish-yellow pods that are cracked open to harvest. It's quite slimy, huh?
>> It is. But when you suck on it, it's absolutely delicious.
>> It doesn't taste like chocolate at all.
>> Not at all, does it.
>> It tastes like passion fruit or something.
>> Theo Chocolate has now committed to buy 340 tons of cacao from the DRC --
>> This is really good quality.
>> -- creating a dependable export market.
>> We have brought these people together. They're selling to a chocolate company in the United States. Those markets had been completely closed off to them in the past. And it's not just aid, it's investment.
>> We have security guards around us. There have been attacks recently. This is a tough place to do business.
>> It is, but that's also a place that really needs this kind of business.
>> Business in Seattle is a little sweeter these days. Theo is raising money for charity with its $5 Congo ...
Chapter 08 Motor Behavior
8
Motor Behavior
Katherine T. Thomas and Jerry R. Thomas
C H A P T E R
What Is Motor Behavior?The study of how motor skills are learned, controlled, and developed across the lifespan. Applications often focus on what, how, and how much to practice.Motor behavior guides us in providing better situations for learning and practice, including the selection of effective of cues and feedback.
(continued)
(continued)
What Is Motor Behavior? (continued)Valuable to performers and those who teach motor skills (e.g. physical education teachers, adapted physical educators, gerontologists, physical therapists and coaches)
Figure 8.1
Chapter 8 - Hoffman (2005)
*
What Does a Motor Behaviorist Do?Colleges or universitiesTeachingResearchService
Other research facilities: hospitals, industrial, militaryResearch with applications related to settingGrant writing
Chapter 8 - Hoffman (2005)
*
Goals of Motor BehaviorTo understand how motor skills are learnedTo understand how motor skills are controlledTo understand how the learning and control of motor skills change across the life spanThree subdisciplinesMotor learningMotor controlMotor development
Chapter 8 - Hoffman (2005)
*
Three Subdisciplines of Motor BehaviorMotor LearningMotor ControlMotor Development
Goals of Motor LearningTo explain how processes such as feedback and practice improve the learning and performance of motor skillsTo explain how response selection and response execution become more efficient and effective
Chapter 8 - Hoffman (2005)
*
Goals of Motor ControlTo analyze how the mechanisms in response selection and response execution control the body’s movementTo explain how environmental and individual factors affect the mechanisms of response selection and response execution
Chapter 8 - Hoffman (2005)
*
To explain how motor learning and control improve during childhood and adolescenceTo explain how motor learning and control deteriorate with aging
Goals of Motor Development
Chapter 8 - Hoffman (2005)
*
Motor Movements Studied Beyond SportBabies learning to use a fork and spoonDentists learning to control the drill while looking in a mirrorSurgeons controlling a scalpel; microsurgeons using a laser Children learning to ride a bicycle or to roller skate
(continued)
Chapter 8 - Hoffman (2005)
*
Motor Movements Studied Beyond Sport (continued)Teenagers learning to driveDancers performing choreographed movementsPilots learning to control an airplaneYoung children learning to control a pencil when writing or learning to type on a computer
Chapter 8 - Hoffman (2005)
*
History of Motor Behavior
Five themes have persisted over the years in motor behavior research
Knowledge of results (feedback)
Distribution of practice
Transfer of training
Retention
Individual differences
(continued)
Chapter 8 - Hoffman (2005)
*
Late 1800s and early 1900s: Motor skills to understand cognition and neura ...
Changes in APA Writing Style 6th Edition (2006) to 7th Edition OMaximaSheffield592
Changes in APA Writing Style 6th Edition (2006) to 7th Edition OCT 2019 according to Streefkerk, 2019.
References and in-text citations in APA Style
When it comes to citing sources, more guidelines have been added that make citing online sources easier and clearer. The biggest changes in the 7th edition are:
1. The publisher location is no longer included in the reference.
Covey, S. R. (2013). The 7 habits of highly effective people: Powerful lessons in personal change. New York, NY: Simon & Schuster.
Covey, S. R. (2013). The 7 habits of highly effective people: Powerful lessons in personal change. Simon & Schuster.
2. The in-text citation for works with three or more authors is now shortened right from the first citation. You only include the first author’s name and “et al.”.
(Taylor, Kotler, Johnson, & Parker, 2018)
(Taylor et al., 2018)
3. Surnames and initials for up to 20 authors (instead of 7) should be provided in the reference list.
Miller, T. C., Brown, M. J., Wilson, G. L., Evans, B. B., Kelly, R. S., Turner, S. T., … Lee, L. H. (2018).
Miller, T. C., Brown, M. J., Wilson, G. L., Evans, B. B., Kelly, R. S., Turner, S. T., Lewis, F., Lee, L. H., Cox, G., Harris, H. L., Martin, P., Gonzalez, W. L., Hughes, W., Carter, D., Campbell, C., Baker, A. B., Flores, T., Gray, W. E., Green, G., … Nelson, T. P. (2018).
4. DOIs are formatted the same as URLs. The label “DOI:” is no longer necessary.
doi: 10.1080/02626667.2018.1560449
https://doi.org/10.1080/02626667.2018.1560449
5. URLs are no longer preceded by “Retrieved from,” unless a retrieval date is needed. The website name is included (unless it’s the same as the author), and web page titles are italicized.
Walker, A. (2019, November 14). Germany avoids recession but growth remains weak. Retrieved from https://www.bbc.com/news/business-50419127
Walker, A. (2019, November 14). Germany avoids recession but growth remains weak. BBC News. https://www.bbc.com/news/business-50419127
6. For ebooks, the format, platform, or device (e.g. Kindle) is no longer included in the reference, and the publisher is included.
Brück, M. (2009). Women in early British and Irish astronomy: Stars and satellites [Kindle version]. https:/doi.org/10.1007/978-90-481-2473-2
Brück, M. (2009). Women in early British and Irish astronomy: Stars and satellites. Springer Nature. https:/doi.org/10.1007/978-90-481-2473-2
7. Clear guidelines are provided for including contributors other than authors and editors. For example, when citing a podcast episode, the host of the episode should be included; for a TV series episode, the writer and director of that episode are cited.
8. Dozens of examples are included for online source types such as podcast episodes, social media posts, and YouTube videos. The use of emojis and hashtags is also explained.
Inclusive and bias-free language
Writing inclusively and without bias is the new standard, and APA’s new publication manual contains a separate chapter on this topi ...
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Chamberlain College of NursingNR439 Evidence-Based PracticeWe
1. Chamberlain College of Nursing NR439: Evidence-
Based Practice
Week 6: Reading Research Literature Worksheet
Directions: Complete the following required worksheet using
the required article for the current session.
Name:
Date:
Purpose of the Study:
Research & Design:
Sample:
Data Collection:
Data Analysis:
Limitations:
Findings/Discussion:
Reading Research Literature:
3/2020 ST
1
2. September/October 2020 | Volume 38 Number 5 267
Nursing Economic$
Patients spend more time with nurses than any other healthcare
professional. The primary
conduit of information between
the patient and healthcare team
are nurses; therefore, nurses
need to be good
communicators. Careful listening
is at the core of good
communication and is a key
element of patient safety and
experience (Balik & Dopkiss,
2010). A key component of
nurse-patient communication is
the patient’s perception of their
experience with the nurse
listening. Despite the known
importance and impact on
patient experience, quality
outcomes, and reimbursement,
there is a gap in research on
effective nurse communication
from the patient’s perspective.
Healthcare’s shift from
volume to value requires
hospitals to focus on
performance and quality
3. outcomes, such as patient
experience, as measured by the
Hospital Consumer Assessment
of Healthcare Providers and
Systems (HCAHPS) survey. The
nursing communication domain
within the survey has the
greatest impact on the patient’s
overall experience score (Studer
Group, 2012). The first series of
HCAHPS survey questions focus
on patient care received from
nurses (Centers Medicare &
Medicaid Services [CMS], 2020).
It asks about being treated with
courtesy and respect, nurse
listening, and the nurse’s ability
to explain things in a way the
patient can understand.
Patient experience, a key
hospital performance metric, is a
component of value-based
purchasing (VBP), which holds
providers accountable by linking
Medicare reimbursement to
outcomes. For FY17, the VBP
program affected 2% of the base
operating payments to hospitals.
This resulted in $1.7 billion in
Medicare payments being
withheld from hospitals because
of poor performance on the
HCAHPS survey measuring
patient experience (Becker’s
4. Hospital Review, 2017).
Research by Press Ganey®
revealed hospitals focusing on
improving the nurse
communication metric could
potentially influence 15% of
Nurses’ Active Empathetic Listening
Behaviors from the Voice of the
Patient
Karen K. Myers
Rebecca Krepper
Ainslie Nibert
Robin Toms
Effective nurse communication,
including listening skills, is
essential to a positive nurse-
patient relationship. This two-
group comparative study
identified how adult hospitalized
patients perceived effective and
ineffective nurse active
empathetic listening (AEL)
behaviors. Participants identified
the AEL behavior most important
to them, providing guidance to
prioritize interventions to
enhance the perception of being
listened to.
September/October 2020 | Volume 38 Number 5268
5. their VBP incentive payment
(Rodak, 2013). The financial
consequences of poor patient
experience influenced by nurse
communication further support
the need to address the gap in
nursing science.
Press Ganey (2013)
conducted a hierarchical variable
clustering analysis on all eight
HCAHPS dimensions. The
variable clustering analysis
identifies multiple measures that
“hang together” consistently,
while the hierarchical analysis
identifies the measure that leads
the others in the cluster. Five of
the eight dimensions clustered
with nurse communication,
which is also the dominant
dimension. Based on this
analysis, it is probable the other
four dimensions in the cluster
(responsiveness of hospital staff,
pain management, communi -
cation about medication, and
overall rating) would experience
an improvement in performance
if hospitals focused on improving
the nurse communication
dimension. Identified as the
“rising tide” measure, the
findings of this study support
hospital prioritization of
strategies focused on improving
6. nursing communication, with
potential positive impacts
beyond VBP (Press Ganey,
2013).
Three qualitative studies
involving the patient/client
viewpoint of being listened to
were performed in Canadian
outpatient settings (Jonas-
Simpson et al., 2006; Myers,
2000) and one in the United
States (Clementi, 2006). The
consistent finding from these
studies was that the feeling of
being listened to is gratifying.
The common listening observed
trait was facial expression of the
caregiver during caregiver-
patient dialogue. Students
enrolled in communication
studies who participated in a
quantitative study (Bodie et al.,
2012) identified
characteristics/behaviors
perceived as demonstrating
listening competence. Actions
such as head nods, focused
body language/position, eye
contact, extended responding,
and subject-appropriate
responding indicated competent
listeners (Bodie et al., 2012).
The common themes across
these four studies can be
7. categorized into verbal and
nonverbal responses. The use of
questions and subject/content
responses were verbal
behaviors. The nonverbal
responses included body
language described as head
nod, body position, eye contact,
smiling, and facial
expressions/emotions.
Limited research has been
conducted in nursing science on
the topic of listening, with the
majority of prior research
focused on listening from the
nurse’s perspective. Drollinger
and coauthors (2006)
incorporated the terminology of
active empathetic listening (AEL)
as a form of listening. The
active listening process is
combined with empathy to
attain a higher form of listening.
The researchers confirmed AEL
supported salespeople in a
deeper understanding of their
customers while separating their
personal feelings from the
messages (Drollinger et al.,
2006). The purpose of this study
was to distinguish between
effective and ineffective nurse
AEL behaviors as perceived by
adult inpatients from an acute
8. care hospital.
Methods
A nonexperimental
quantitative two-group
comparison descriptive study
was used to assess patients’
perceptions of nurse listening.
The study sought to explore the
following research questions:
1. Do patients admitted to an
acute care hospital perceive
a difference between nurses
who exhibit AEL behaviors
and those who do not?
2. Is there a difference in the
demographics of patients
who perceive that nurses
employ AEL behaviors
versus nurses who do not?
3. Which of the characteristics
of AEL behaviors are
perceived by patients as
most important?
The study setting was a
large metropolitan hospital in
the south-central region of the
United States. Approval for the
study was obtained from the
hospital’s Institutional Review
Board (IRB), Institutional Privacy
9. Office, and the university IRB.
The study invitation and survey
tools were distributed to
qualifying patients to their email
or home addresses provided at
the time of hospital admission.
The informed consent was
incorporated into the
introductory section of the
electronic survey or enclosed
with the paper copy if sent to a
home address.
Nursing Economic$
September/October 2020 | Volume 38 Number 5 269
Study Participants
Study participants were
adults who experienced
inpatient acute care
hospitalization and were
discharged from one of the pre-
selected medical and surgical
patient care units. Inclusion
criteria were patients who were
at least 18 years of age; English-
speaking, reading, and writing
(query at admission: “What is
your preferred language” with
response of English); and
discharged to home from the
hospital from the units included
10. in the study. Exclusion criteria
included patients unable to
provide a physical or virtual
address that could be used by
the researcher to mail or email
study instruments.
Instruments
Two instruments were used
in the study: a demographic
data form and the AEL scale.
The demographic data collected
from participants included age,
ethnicity, gender, hospital length
of stay (LOS), type of
hospitalization (surgical or
medical), English as first
language, and recent hospital
readmission(s). These variables
were selected to determine if
participants were a
representative sample of the
inpatient medical-surgical
population being studied.
The AEL scale was initially
designed to measure active
empathetic listening of
salespeople (Drollinger et al.,
2006) and permission was
obtained to use it in this study.
Drollinger and colleagues (2006)
used exploratory factor analysis
to refine the scale from 21 items
11. to 11. The 11-item tool is
grouped in the three subscales
of listening, representing sensing
(items 1-4), processing (items 5-
7), and responding (items 8-11).
Each item is scored using a 7-
point Likert scale: score of 1 is
defined as never or almost never
true to score of 7 always or
almost always true and 4
occasionally true. Participants
scored each of the 11 items
individually based on the
perception of the nurse’s
listening behaviors. Sensing is
the receipt of both verbal and
nonverbal communication/cues
from the speaker (Comer &
Drollinger, 1999). The receiver’s
cognitive processing of the
information through
understanding, interpreting,
evaluation, and remembering is
the processing phase of listening
(Comer & Drollinger, 1999).
Responding acknowledges
information has been received
through verbal and nonverbal
responses to assure speaker
listening has occurred (Comer &
Drollinger, 1999).
Reported internal
consistency levels range from
0.74 to 0.94 for the three
subscales (Bodie, 2011;
12. Drollinger et al., 2006;
Fenniman, 2010). Construct
validity levels range from 0.81 to
0.85 (Drollinger et al., 2006).
The internal consistency with
Cronbach’s alpha at 0.86 and
0.94 for the total scale for
Bodie’s two studies is consistent
with the resulting alpha of 0.93
for the pilot study conducted by
the primary investigator (PI).
The studies’ subscales ranged
from 0.66-0.89 (Bodie, 2011;
Drollinger et al., 2006;
Fenniman, 2010) and were also
consistent with the pilot study
results of alpha 0.84-0.87. The
reliability of the AEL instrument
applied across salespersons,
supervisors, and communication
students further supports Bodie’s
hypothesis that the tool can be
used to study a variety of
interpersonal relationships. The
levels of internal consistency at
the subscale and total scale
support the conceptual model
that sensing, processing, and
responding work together to
produce a higher-order listening
construct (Ramsey & Sohi,
1997).
Based on the literature, the
AEL scale has been used to
13. evaluate listening behaviors of
salespersons (Drollinger et al.,
2006), supervisors (Fenniman,
2010), and communication
students (Bodie, 2011). The AEL
scale was adapted for this study
to determine patients’
perceptions of nurse listening.
Two questions were added. The
first question, “Did your nurses
listen to you throughout your
hospitalization?” served as a filter
to create two groups for
comparison. Patients were asked
to respond on an 8-point Likert
scale with 1 being not at all and
8 being the most possible. The
final question on the survey
asked patients to identify the
one item from the AEL 11-item
tool that was most important to
them.
Data Collection
After IRB approvals were
obtained, the PI contacted the
hospital’s Health System
Information Systems Department
Nursing Economic$
September/October 2020 | Volume 38 Number 5270
14. to initiate daily reports for
patients meeting inclusion
criteria. The reports were sent to
a password-protected computer
accessible only by the PI. The
list of patients meeting criteria
included the patient’s address
provided at the time of hospital
registration. If both an email
address and home mailing
address were provided, the PI
used the email address to
distribute the survey via the
PsychData® web-based
encrypted survey software. Data
were collected over 8-months in
2019. The researcher sent over
3,000 email surveys and an
additional 2,000 were sent via
U.S. postal service. A total of
305 surveys were returned (4.7%
electronically and 8.6% via the
mail). A cover letter/message
was sent with the surveys
explaining the purpose of the
survey and inviting patients to
participate in the voluntary
research study. The participants
who provided only a mailing
address were also sent a pre-
addressed and stamped return
envelope addressed to the PI.
The study invitation and survey
were distributed within a
minimum of 15 days after
discharge. This time lag was
15. required to comply with the
CAHPS® Hospital Survey
(HCAHPS) CMS (2018) Quality
Assurance Guidelines intended
to limit survey burden and
prevent potential bias to the
HCAHPS survey results.
Upon receipt of the
completed surveys, all data were
loaded into a database.
Individuals who responded to
the first question (“Did your
nurses listen to you throughout
your hospitalization?”) with a 7
or 8 rating were placed in
Group A (patients who perceive
nurses exhibit AEL behaviors).
Those who responded with a
score of 6 or less were placed in
Group B (patients who perceive
nurses did not exhibit AEL
behaviors).
Data Analysis
Data were analyzed using
the IBM® SPSS® Statistics V25
and a significance level of
p<0.05. Descriptive statistics
were calculated for all
demographic and outcome
variables (means and standard
deviations for continuous
variables; frequencies and
16. percentages for categorical
variables). An independent t-test
(two-tailed) for unequal
variances was used for all but
two of the AEL scale questions
to determine if there was a
significant difference between
the two groups (those who
perceived nurses had positive
empathetic listening behaviors
vs. those who did not). To
assess if there was a significant
difference in the demographic
variables of patients in the two
groups, cross-tabulation using
chi-square test (Pearson chi-
square and Cramer’s V) was
applied to the categorical data
(gender, ethnicity, whether they
were a medical or surgical
patient, whether English was first
language, and if they have had
any recent hospital
readmissions). An independent t-
test (two-tailed) was used for the
age demographic. The Mann-
Whitney U test was applied for
LOS in the hospital due to the
skewed distribution. Rank order
of response item frequency was
calculated to answer the third
research question on which of
the characteristics of active
empathetic listening behaviors
were perceived by the patients
17. as most important. Also, the
internal consistency of the AEL
scale was evaluated by
calculating the Cronbach’s alpha
for the subscales (assessing,
processing, and evaluating) and
total score.
Results
Demographics
A priori power analysis
using G*Power 3.1.9 was
conducted using an alpha of
0.05, effect size of 0.5(d), and
power of 0.8, resulting in an
estimated sample size of 102
participants for an independent
t-test (one-tailed) and 128
participants for a two-tailed t-
test. Some of the 305 surveys
returned were not completed,
so the final sample consisted of
244 participants. Using the
responses to the first question of
the survey, 194 (79.5%)
participants were placed in
Group A (positive perception)
and 50 (20.5%) in Group B
(negative perception). The
average age of the total sample
was 59.77 (range 18-95). Males
(50.8%) and females (49.2%)
were evenly distributed. The
majority were White (62%),
18. surgical patients (62.4%), with
an average LOS of 4.77 days
(range 1-74). Forty participants
(16.7%) experienced
readmission after the
hospitalization in which they
met inclusion criteria for the
Nursing Economic$
September/October 2020 | Volume 38 Number 5 271
study. No statistically significant
differences were found in the
demographic characteristics of
the two groups (alpha 0.05; see
Table 1).
Survey Results
The t-test (two-tailed)
revealed there was a significant
difference in the AEL scale total
score for Group A (M=6.12,
SD=0.88) and Group B (M=3.89,
SD=1.45); (t=10.36, p<0.001).
Each of the AEL subscales of
sensing, processing, and
responding also had statistically
significant differences between
the two groups (Group A’s mean
scores were 6.01, 5.98, 6.32, and
Group B’s were 3.94, 3.56, 4.08).
19. The subscale with the highest
mean was responding (Group A;
µ=6.32) and the lowest subscale
mean was processing (Group B;
µ=3.56) (see Table 2). In
addition, statistically significant
differences were found between
Group A and B for each of the
11-items composing the AEL
scale (see Table 3). Results were
confirmed with nonparametric
Mann-Whitney U tests because
the groups were of unequal size.
The last question on the
survey asked participants to
identify which characteristic from
the 11-item AEL scale was most
important to them as a patient.
The characteristic identified the
Nursing Economic$
Table 1.
Demographics Characteristic by Group and Overall
Characteristics
Total**
N=244
n (%)
Group A
N=194
20. Positive
Perception Nurse
Listening n (%)
Group B
N=50
Negative
Perception Nurse
Listening n (%)
p*
(two-tailed) Cramer’s V
Gender
Male 123 (50.8) 97 (50.3) 26 (53.1)
0.726 0.023
Female 119 (49.2) 96 (49.7) 23 (46.9)
Ethnicity
White 150 (62) 122 (62.9) 28 (58.3)
0.435 0.106
Hispanic 40 (16.5) 31 (16.0) 9 (18.8)
Black 38 (15.7) 28 (14.4) 10 (20.8)
Other 14 (5.8) 13 (6.7) 1 (2.1)
Surgery
Yes 151 (62.4) 125 (65.1) 26 (52.0)
0.088 0.110
21. No 91 (37.6) 67 (34.9) 24 (48.0)
English as First Language
Yes 225 (92.6) 177 (91.7) 48 (96.0)
0.302 0.066
No 18 (7.4) 16 (8.3) 2 (4.0)
Readmission after Hospitalization
Yes 40 (16.7) 34 (17.8) 6 (12.5)
0.379 0.057
No 199 (83.3) 157 (82.2) 42 (87.5)
Age µ (SD) 59.77 (16.93) 60.68 (17.07) 55.98
(15.93) 0.091
Length of Stay (days)
µ (SD) 4.77 (6.28) 4.34 (3.95) 6.47 (11.42)
0.873
*c2 used for dichotomous and categorical data; t-test used for
age; Mann-Whitney U test used for length of stay due to
lack of normal distribution
**Not all participants answered every demographic survey item
September/October 2020 | Volume 38 Number 5272
Nursing Economic$
Table 2.
Group Comparison: Subscales and Total Score for Active
Empathic Listening Scale
Subscales and
22. Total Tool Group n M SD t*
p
(two-tailed)
Sensing
Positive (A) 194 6.0064 1.02298
9.180 <0.001
Negative (B) 50 3.9433 1.50193
Processing
Positive 193 5.9810 1.17578
10.557 <0.001
Negative 50 3.5633 1.50468
Responding
Positive 194 6.3174 0.85376
9.547 <0.001
Negative 50 4.0783 1.60086
Total Tool
Positive 194 6.1170 0.88223
10.360 <0.001
Negative 50 3.8941 1.44960
* Independent t-test
Table 3.
Group Comparison: Perceived Difference Between Nurses Who
Exhibit Active Empathic Listening
Behaviors and Those Who Do Not
23. Characteristic/Behavior
Listening
Perception n M SD t*
p
(two-tailed)
Sensitive to what I was not saying
Positive 190 6.06 1.24
8.405 <0.001
Negative 48 3.71 1.83
Aware of what I implied but did not say
Positive 190 5.66 1.49
7.254 <0.001
Negative 45 3.56 1.80
Understood how I felt
Positive 190 6.31 0.93
8.417 <0.001
Negative 48 4.27 1.61
Listened for more than spoken words
Positive 192 6.05 1.15
9.203 <0.001
Negative 47 3.91 1.49
Assured me they would remember what I said
Positive 191 5.86 1.53
24. 8.699 <0.001
Negative 50 3.68 1.73
Summarized points of agreement and
disagreement when appropriate
Positive 188 5.99 1.40
10.231 <0.001
Negative 47 3.62 1.51
Kept track of points I made
Positive 190 6.08 1.14
10.922 <0.001
Negative 47 3.40 1.58
Assured me they were listening by verbal
acknowledgments
Positive 194 6.43 0.89
10.255 <0.001
Negative 49 3.98 1.61
Assured me they were receptive to my ideas
Positive 188 6.16 1.06
7.934 <0.001
Negative 49 3.92 1.90
Asked questions that showed they understood
my positions
Positive 192 6.34 0.95
9.181 <0.001
25. Negative 48 3.98 1.72
Showed me they were listening with their
body language (e.g., head nods)
Positive 192 6.31 0.98
7.429 <0.001
Negative 50 4.30 1.84
* Independent t-test
Note: AEL Scale adapted from Drollinger et al., 2006.
September/October 2020 | Volume 38 Number 5 273
most (21.6%) was “The nurses
understood how I felt,”
belonging to the sensing
subscale. The second, third, and
fourth highest made up 41.4% of
the responses and were all
characteristics of the responding
subscale (see Table 4).
The AEL scale overall
internal consistency using
Cronbach’s alpha reliability was
0.965. All the item-item
correlations were positive and
ranged from 0.564 to 1.000. The
Cronbach alpha coefficients for
the AEL subscales were 0.915 for
sensing, 0.901 for processing,
and 0.949 for responding. The
26. subscale item-item correlations
were all positive. Reliability for
the AEL scale total score and
subscales was strong with all
Cronbach alpha coefficients
exceeding 0.90.
Discussion
With patient experience
driving financial, quality, and
safety performance, nurses at
the core of patient interactions
need to understand better the
impact their communication has
on meeting patients’ needs. No
significant differences were
noted in the demographics
between those participants who
perceived their nurses listened
to them throughout their
hospitalization (score of 7 or 8
on the first survey question) and
those who did not (score of 6
or below). This finding suggests
that age, gender, ethnicity,
surgical or medical, LOS, or
readmission do not impact how
patients perceive listening. This
is important given the diversity
of patients and the fundamental
need to be listened to. In a
study conducted by The Beryl
Institute (Wolf, 2018), 91% of
the respondents believed patient
27. experience was either extremely
important or very important to
them. Being listened to was
consistently ranked as the top
factor influencing patient
experience across all age groups
and internationally (Wolf, 2018).
To establish excellence in
the focused area of patient
interactions, a foundation of
communication skills to meet
these needs is essential.
Effective listening is the most
essential part of good
communication (Drollinger et
al., 2006). The AEL survey
instrument captures the main
characteristics of listening. This
was confirmed by the results of
this study. There was a
significant difference in the two
groups not only in the total AEL
score but for each of the
subscales and each of the
individual behaviors. These
results begin to fill the gap on
what is important from the
patient’s perspective in
achieving effective
communication.
With listening behaviors
from the patient’s perspective
poorly understood, this study is
28. the first to identify effective AEL
Nursing Economic$
Table 4.
Active Empathic Listening Scale Behavior Most Important to
Patients
Characteristic: The nurses… Frequency Valid % Subscale
…understood how I felt. 45 21.6 Sensing
…asked questions that showed they understood my positions. 39
18.8 Responding
…assured me they were listening by using verbal
acknowledgments. 27 13.0 Responding
…showed me they were listening by their body language (e.g.,
head nods). 20 9.6 Responding
…were sensitive to what I was not saying. 19 9.1 Sensing
…listened for more than just my spoken words. 15 7.2 Sensing
…kept track of points I made. 11 5.3 Processing
…assured me they would remember what I said. 10 4.8
Processing
…summarized points of agreement and disagreement when
appropriate. 10 4.8 Processing
…were aware of what I implied but did not say. 6 2.9 Sensing
…assured me they were receptive to my ideas. 6 2.9 Responding
Note: AEL Scale adapted from Drollinger et al., 2006.
September/October 2020 | Volume 38 Number 5274
behaviors through the patient’s
lens. The last question on the
survey asked participants to
29. identify the nurse listening
behavior they perceived as most
important. The rank order of
importance to the patient may
guide the priority of intervention
to enhance the perception of
being listened to. Prior research
(Bodie et al., 2012; Clementi,
2006; Jonas-Simpson et al., 2006;
Myers, 2000) identified common
verbal and nonverbal
characteristics of effective
listening. The verbal
characteristics of using questions
and content-appropriate
responses may be comparable
to the AEL scale items “The
nurses asked questions that
showed they understood my
positions” and “The nurses
assured me that they were
listening by using verbal
acknowledgments.” These AEL
behaviors ranked second and
third as most important to
patients.
The AEL scale included a
similar nonverbal behavior “The
nurses showed me they were
listening by their body language
(e.g., head nods).” In this study,
this behavior ranked fourth most
important. “The nurses
understood how I felt” was the
AEL behavior ranked as most
30. important to the participants
based on rank order response
frequency. This behavior is
similar to the findings in Myers’
study (2000) with participants
who associated being
empathetically understood and
heard. These assumed
commonalities align earlier
results with this study to further
support them as priority
behaviors to be addressed in
nursing practice.
The AEL scale has been
used to evaluate listening
behaviors of salespersons,
supervisors, and communication
students with established
reliability. The Cronbach alphas
calculated for the total score, as
well as each of the subscales,
exhibited strong reliability. The
reliability of the AEL scale
suggests it can be effectively
applied across a variety of
interpersonal relationships.
The focus on patient
experience has gained
momentum as a priority in
health care over the last decade
(Wolf, 2018). In a recent survey
by the Beryl Institute (Wolf,
2019), patient experience was
31. identified as one of the top
three organizational priorities in
the next 3 years. According to
Press Ganey (2018), “Patient
experience is five times more
likely to influence brand loyalty
than other marketing strategies”
(p. 1). The cost of poor
performance is negatively
impacting hospitals’ financial
bottom lines through pay for
performance and consumer
loyalty. To address this hospital
economic impact, it is
imperative to enhance nurse-
patient communication and,
more specifically listening, from
the patient’s perspective. The
growing body of evidence
demonstrating the influence
nurse communication has on
patient experience outcomes
further substantiates the need
for research to narrow the gap
in nursing science.
Limitations
The primary limitation of
this study was the use of a
convenience sample, limiting
the generalizability of the
findings. The sample was
limited to patients whose
discharge destination was home.
Another limitation was the low
32. response rate from both the
email and paper surveys that
included a small sample size for
the negative perception group.
After patients are discharged
from a hospital, they can receive
multiple surveys from the
hospital and other sources,
resulting in the potential for
survey fatigue. The volume of
email communications with the
ever-increasing use of electronic
methods to communicate could
have also resulted in the survey
being overlooked. The sample
size required for statistical
analysis was achieved only
through a commitment to
distribute numerous surveys
with the response rate so low.
Personal contact with the patient
before discharge from the
hospital to inform them of the
study and to expect the survey
may have resulted in a higher
response rate.
The Likert scale used for the
response to the filter question
“Did your nurses listen to you
throughout your hospitalization”
ranged from 1 not at all to 8 the
most possible might have been
interpreted differently by
participants. With the complex
hospital environment where
33. multi-tasking is common, the
patient’s observation of busy
nurses could have been
interpreted as doing “as much
Nursing Economic$
September/October 2020 | Volume 38 Number 5 275
as possible” given the
circumstances resulting in a
more favorable score.
Implications for Practice
With the growing evidence
of the importance and impact
on patient experience focused
on nurse-patient interactions,
each of the 11 listening
behaviors included in the AEL
scale is a behavior that should
be an essential component of
nursing education and
incorporated into nursing
practice. AEL behaviors can be
taught and validated in skills
labs, simulation, or clinical
settings and may favorably
influence the patient experience.
The rank order of importance to
the patient may be a starting
point to focus on educational
resources.
34. Conclusion
Essential to a positive nurse-
patient relationship is good
nurse communication, including
listening skills. With the absence
of empirical evidence, the
accepted practice of nurse
listening is based on
assumptions and not the
patient’s reality. The findings
from this study begin the
journey in addressing the
nursing science gap to
understand the complex skill of
listening from the patient’s
perspective. This study suggests
effective active empathetic nurse
listening skills will influence a
positive patient experience. The
correlation between the AEL
total score and HCAHPS
responses associated with nurse
communication (listening)
should be explored further.
Further research needs to be
conducted in other hospital
settings and locations across the
country to fill the gap in
knowledge on this critical
element of nurse-patient
communication impacting
quality, safety, and patient
experience. $
35. Karen K. Myers, PhD, RN, NEA-BC
PhD Graduate
Texas Woman’s University, College of Nursing
Houston, TX
Rebecca Krepper, PhD, MBA, RN
Professor
Texas Woman’s University, College of Nursing
Houston, TX
Ainslie Nibert, PhD, RN, FAAN
Associate Dean
Associate Professor
Texas Woman’s University, College of Nursing
Houston, TX
Robin Toms, PhD, MN, RN, NEA-BC
Professor
Texas Woman’s University, College of Nursing
Houston, TX
Acknowledgment: The authors thank the
Memorial Hermann Health System-TMC for
their support.
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