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HOW DOES
MARKETING
COMMUNICATION
WORK ???
2 MODELS
• MACROMODEL
• MICROMODEL
MACROMODEL
SENDER RECEIVER
Sender Encoding
Media
Decoding Receiver
Feedback Response
Message
Noise
Sender’s field of
experience
Receiver’s field of
experience
EFFECTIVENESS
MACROMODEL OF THE COMMUNICATION PROCESS
Very Important!!
MICROMODEL
CONSUMER’S
RESPONSE
MODEL
HIERARCHY OF EFFECTS MODEL
Created by
Vignaesh Muthukumaar,
IIT Kanpur,
during an internship with
Prof. Sameer Mathur,
IIM Lucknow,
www.iiminternship.com

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Ch16 how does marketing communication work