The document discusses transaction processing systems (TPS), including how they process detailed business data, use both batch and online processing, and include key activities like data collection, editing, storage and document production. It also describes the transaction cycles and systems for order processing, purchasing, accounting and enterprise resource planning (ERP). TPS help businesses run routine operations and ERP allows companies to integrate systems for improved decision making.
The document discusses transaction processing systems (TPS), enterprise resource planning (ERP) systems, and customer relationship management (CRM). It describes how TPS support basic business functions like order processing and accounting. ERP systems provide integrated software to manage operations across an entire organization. CRM systems help companies manage relationships with customers and improve marketing, sales, and customer service.
This document discusses enterprise systems and transaction processing systems. It defines enterprise systems as ensuring information sharing across business functions and management levels. Transaction processing systems process detailed transaction data and maintain business records. The document outlines traditional transaction processing methods like batch and online processing. It also discusses enterprise resource planning systems, which integrate business functions, and their advantages and disadvantages compared to traditional systems.
The document provides an overview of transaction processing systems (TPS). It discusses that TPS process detailed data to update records of fundamental business operations like orders, inventory, payroll. It also describes different transaction processing methods like batch and online processing. Key activities of TPS include data collection, editing, storage and document production. The document outlines various systems that support order processing, purchasing and accounting functions. It discusses control and management issues for TPS and highlights international challenges for multinational corporations.
This chapter discusses how various types of information systems within organizations use data to support decision making. It describes transaction processing systems that manage daily operational data and how that data is then used in other systems. Customer relationship management systems are discussed as are data warehousing systems, which accumulate data over time for analysis. The chapter also outlines marketing information systems, human resources information systems, executive information systems, and how data mining and analytics are used to discover new insights within large data sets.
This document discusses how information systems support various business functions like accounting, finance, engineering, supply chain management, and human resources. It explains how systems increase effectiveness and efficiency, and how tools like ERP systems integrate across business functions and organizations to improve information sharing in supply chains.
Principles of Information Systems,
Information Concepts
Characteristics of Valuable Information,
Management information system,
Information Systems in Society.
Global Challenges in Information Systems
This document provides an overview of key concepts from the first chapter of an information systems textbook. It defines what an information system is, distinguishes between data, information, and knowledge, and describes different types of business information systems like transaction processing systems, management information systems, and decision support systems. It also outlines the components of information systems like input, processing, output, and feedback, and discusses how information systems can be either manual or computer-based.
This document provides an overview of transaction processing systems and enterprise resource planning systems. It discusses traditional transaction processing methods like batch and online processing. It also outlines traditional transaction processing applications like order processing, purchasing, and accounting systems. Finally, it defines enterprise resource planning systems and discusses their advantages in integrating business functions and data access, as well as their disadvantages related to costs, change management, and vendor risks.
The document discusses transaction processing systems (TPS), enterprise resource planning (ERP) systems, and customer relationship management (CRM). It describes how TPS support basic business functions like order processing and accounting. ERP systems provide integrated software to manage operations across an entire organization. CRM systems help companies manage relationships with customers and improve marketing, sales, and customer service.
This document discusses enterprise systems and transaction processing systems. It defines enterprise systems as ensuring information sharing across business functions and management levels. Transaction processing systems process detailed transaction data and maintain business records. The document outlines traditional transaction processing methods like batch and online processing. It also discusses enterprise resource planning systems, which integrate business functions, and their advantages and disadvantages compared to traditional systems.
The document provides an overview of transaction processing systems (TPS). It discusses that TPS process detailed data to update records of fundamental business operations like orders, inventory, payroll. It also describes different transaction processing methods like batch and online processing. Key activities of TPS include data collection, editing, storage and document production. The document outlines various systems that support order processing, purchasing and accounting functions. It discusses control and management issues for TPS and highlights international challenges for multinational corporations.
This chapter discusses how various types of information systems within organizations use data to support decision making. It describes transaction processing systems that manage daily operational data and how that data is then used in other systems. Customer relationship management systems are discussed as are data warehousing systems, which accumulate data over time for analysis. The chapter also outlines marketing information systems, human resources information systems, executive information systems, and how data mining and analytics are used to discover new insights within large data sets.
This document discusses how information systems support various business functions like accounting, finance, engineering, supply chain management, and human resources. It explains how systems increase effectiveness and efficiency, and how tools like ERP systems integrate across business functions and organizations to improve information sharing in supply chains.
Principles of Information Systems,
Information Concepts
Characteristics of Valuable Information,
Management information system,
Information Systems in Society.
Global Challenges in Information Systems
This document provides an overview of key concepts from the first chapter of an information systems textbook. It defines what an information system is, distinguishes between data, information, and knowledge, and describes different types of business information systems like transaction processing systems, management information systems, and decision support systems. It also outlines the components of information systems like input, processing, output, and feedback, and discusses how information systems can be either manual or computer-based.
This document provides an overview of transaction processing systems and enterprise resource planning systems. It discusses traditional transaction processing methods like batch and online processing. It also outlines traditional transaction processing applications like order processing, purchasing, and accounting systems. Finally, it defines enterprise resource planning systems and discusses their advantages in integrating business functions and data access, as well as their disadvantages related to costs, change management, and vendor risks.
This document discusses various topics related to enterprise resource planning systems and related technologies. It defines business process reengineering and describes transaction processing systems, management information systems, decision support systems, and executive information systems. It also explains concepts like data warehousing, data mining, and online analytical processing. The document emphasizes that business process reengineering and enterprise resource planning systems can be used together by organizations to improve performance.
1. Transaction processing systems (TPS) are computerized systems that perform and record routine daily transactions necessary to operate a business. They serve the operational level of an organization.
2. TPS process input data from transactions and update stored data. They produce output reports and ensure accuracy and integrity of transaction data.
3. The main functions of TPS are input, processing, output, and storage. They capture transaction data, validate and store the information, process the transactions, and generate reports.
The document introduces concepts related to information systems including data, information, system components, types of business information systems, and the systems development process. It discusses how information systems can help organizations by processing data into valuable information that supports decision-making, identifies the components of computer-based information systems, and describes different types of systems like transaction processing systems and enterprise resource planning systems. The document also covers topics like electronic commerce, knowledge management, security and privacy issues, and the role of information systems in business functions and industries.
Panel Review by Jeff Ho (Brief version: removing logo and all confidential info)Jeff Ho
This document contains information about Jeff Ho's education, skills, and work experience developing automation systems for accounting processes. It discusses two automation projects Jeff worked on: an invoice reconciliation automation system and a closing automation system. The invoice system saved over 120 minutes per month by automating manual tasks. The closing system helped finish the closing process much earlier by shortening the processing time and allowing work to start earlier. Both projects were developed through requirements, design, implementation, verification, and maintenance stages in close cooperation with finance and IT teams.
Business processes involve coordinating work, information, and knowledge to produce products and services. Chapter 2 discusses how information systems help automate and transform business processes for greater efficiency. It provides examples of key business processes in manufacturing, sales, finance, and human resources. The chapter also summarizes the main types of information systems like transaction processing systems, management information systems, decision support systems, and executive information systems. Finally, it explores enterprise systems that span the entire organization like ERP, SCM, CRM, and knowledge management systems.
This document provides an overview of an information systems course. It covers three key topics:
1. How information systems are transforming business through emerging technologies like mobile platforms, big data, and cloud computing. It also discusses opportunities from globalization.
2. The role of information systems in achieving strategic business objectives like operational excellence, new products/services, customer intimacy, and competitive advantage.
3. Perspectives on information systems, including their organizational, management, and technology dimensions in a business. It frames information systems as creating value by supporting decision making and business processes.
System analysis and design
Introduction
Information system components
Business today
Modeling business operation
Business information systems
What information do user need
Systems development tools
Systems development methods
Chapter exercises
The document provides an overview of chapter presentations for an information systems textbook. It states that the presentations cover the chapter objectives, list all objectives at the beginning of each presentation, and can be customized for class needs. Some figures from the chapters are also included.
Management information systems (MIS) provide information to support management decision-making and help organizations operate efficiently. An information system collects, processes, stores, and distributes data to produce information. Business processes integration connects internal systems and ensures consistent data sharing across partners and customers. This improves operational efficiency, facilitates automation, and allows real-time responsiveness. Well-integrated information systems and business processes provide benefits like increased productivity, standardized work processes, and competitive advantages.
1. The document discusses different types of information systems used in business including transaction processing systems, management information systems, decision support systems, enterprise resource planning systems, supply chain management systems, and customer relationship management systems.
2. It explains how information systems can enhance business processes by increasing efficiency, automating manual steps, enabling new processes, and supporting collaboration.
3. Key frameworks are presented including Michael Porter's value chain model for understanding how information systems can help firms achieve competitive advantage through primary and support business activities.
1) The document introduces information systems and their basic components of input, processing, output, feedback, and control. It defines a system and provides examples.
2) People play important roles in information systems as users, designers, and managers. Tasks in organizations are also discussed in relation to communication, decision-making, operations, and strategic management.
3) Transaction processing systems are described as the basic accounting systems that track daily business transactions through entering, processing, storing, reporting, and allowing user inquiry of data. Enterprise resource planning integrates transaction systems across functions.
This document discusses principles of information and decision support systems. It defines management information systems (MIS) and decision support systems (DSS), explaining their purpose is to provide the right information to managers to support decision-making. It describes the components and functions of MIS, DSS, group support systems (GSS), and executive support systems (ESS). It also outlines the stages of decision-making and problem-solving that information systems can assist with.
The document discusses various business information systems. It begins by explaining how transaction processing systems work, including their input, storage, processing, and output functions. It then discusses basic business information systems like entering customer orders and inventory control. Finally, it outlines other common information systems used in accounting, finance, marketing, manufacturing, and human resources. Enterprise resource planning systems are introduced as systems that integrate many of these business functions.
The document discusses various business information systems. It begins by explaining how transaction processing systems work, including their input, storage, processing, and output functions. It then discusses basic business information systems like entering customer orders and inventory control. Finally, it outlines other common information systems used in accounting, finance, marketing, manufacturing, and human resources. These include enterprise resource planning systems that integrate various business functions.
This chapter discusses accounting in ERP systems. It describes the differences between financial and managerial accounting, and identifies problems in unintegrated systems like inaccurate or outdated data. An ERP system can help solve these problems through a centralized database. The chapter explains how an ERP system handles accounting activities and ensures real-time updating of the general ledger. It also discusses how ERP systems improve operational decisions, product profitability analysis, and financial reporting and consolidation for companies with subsidiaries. Finally, it covers how ERP systems help comply with regulations like Sarbanes-Oxley through controls and archiving.
This document provides an overview of business information systems, describing their purpose in problem solving, decision making, and data processing. It defines key terms like data, information, and systems, and explains the different types of information systems used in businesses, including transaction processing, supply chain management, customer relationship management, and geographic information systems. It also outlines various careers in information technology and the roles of chief information officer and other IT professionals.
This document provides an overview of building information systems. It discusses the core activities in the systems development process including systems analysis, design, programming, testing, conversion, and production/maintenance. It also compares traditional structured methodologies to newer object-oriented development approaches. Finally, it outlines some alternative systems building methods such as prototyping, end-user development, using application packages, and outsourcing work.
This document discusses how businesses use information systems. It covers business processes and the information systems that support major business functions like sales, marketing, manufacturing and production. It also discusses the role of systems serving different management levels and how they relate. Enterprise applications and intranets help integrate business processes and improve organizational performance. The information systems function plays an important role in businesses by developing, implementing and managing technology solutions.
This document discusses how businesses use information systems. It covers different types of systems like transaction processing systems, management information systems, and executive support systems. It also discusses enterprise systems that span business functions like supply chain management systems and customer relationship management systems. Finally, it discusses the information systems department and how it is organized within a business.
The document discusses management information systems. It defines an information system and its components, including the organizational, management, and technology dimensions. It explains different types of information systems like transaction processing systems, management information systems, decision support systems, and executive support systems. It also discusses how enterprise applications like ERP, SCM, CRM, and KM systems improve organizational performance. Finally, it covers the importance of collaboration and teamwork in business and how technology enables collaboration.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
This document discusses various topics related to enterprise resource planning systems and related technologies. It defines business process reengineering and describes transaction processing systems, management information systems, decision support systems, and executive information systems. It also explains concepts like data warehousing, data mining, and online analytical processing. The document emphasizes that business process reengineering and enterprise resource planning systems can be used together by organizations to improve performance.
1. Transaction processing systems (TPS) are computerized systems that perform and record routine daily transactions necessary to operate a business. They serve the operational level of an organization.
2. TPS process input data from transactions and update stored data. They produce output reports and ensure accuracy and integrity of transaction data.
3. The main functions of TPS are input, processing, output, and storage. They capture transaction data, validate and store the information, process the transactions, and generate reports.
The document introduces concepts related to information systems including data, information, system components, types of business information systems, and the systems development process. It discusses how information systems can help organizations by processing data into valuable information that supports decision-making, identifies the components of computer-based information systems, and describes different types of systems like transaction processing systems and enterprise resource planning systems. The document also covers topics like electronic commerce, knowledge management, security and privacy issues, and the role of information systems in business functions and industries.
Panel Review by Jeff Ho (Brief version: removing logo and all confidential info)Jeff Ho
This document contains information about Jeff Ho's education, skills, and work experience developing automation systems for accounting processes. It discusses two automation projects Jeff worked on: an invoice reconciliation automation system and a closing automation system. The invoice system saved over 120 minutes per month by automating manual tasks. The closing system helped finish the closing process much earlier by shortening the processing time and allowing work to start earlier. Both projects were developed through requirements, design, implementation, verification, and maintenance stages in close cooperation with finance and IT teams.
Business processes involve coordinating work, information, and knowledge to produce products and services. Chapter 2 discusses how information systems help automate and transform business processes for greater efficiency. It provides examples of key business processes in manufacturing, sales, finance, and human resources. The chapter also summarizes the main types of information systems like transaction processing systems, management information systems, decision support systems, and executive information systems. Finally, it explores enterprise systems that span the entire organization like ERP, SCM, CRM, and knowledge management systems.
This document provides an overview of an information systems course. It covers three key topics:
1. How information systems are transforming business through emerging technologies like mobile platforms, big data, and cloud computing. It also discusses opportunities from globalization.
2. The role of information systems in achieving strategic business objectives like operational excellence, new products/services, customer intimacy, and competitive advantage.
3. Perspectives on information systems, including their organizational, management, and technology dimensions in a business. It frames information systems as creating value by supporting decision making and business processes.
System analysis and design
Introduction
Information system components
Business today
Modeling business operation
Business information systems
What information do user need
Systems development tools
Systems development methods
Chapter exercises
The document provides an overview of chapter presentations for an information systems textbook. It states that the presentations cover the chapter objectives, list all objectives at the beginning of each presentation, and can be customized for class needs. Some figures from the chapters are also included.
Management information systems (MIS) provide information to support management decision-making and help organizations operate efficiently. An information system collects, processes, stores, and distributes data to produce information. Business processes integration connects internal systems and ensures consistent data sharing across partners and customers. This improves operational efficiency, facilitates automation, and allows real-time responsiveness. Well-integrated information systems and business processes provide benefits like increased productivity, standardized work processes, and competitive advantages.
1. The document discusses different types of information systems used in business including transaction processing systems, management information systems, decision support systems, enterprise resource planning systems, supply chain management systems, and customer relationship management systems.
2. It explains how information systems can enhance business processes by increasing efficiency, automating manual steps, enabling new processes, and supporting collaboration.
3. Key frameworks are presented including Michael Porter's value chain model for understanding how information systems can help firms achieve competitive advantage through primary and support business activities.
1) The document introduces information systems and their basic components of input, processing, output, feedback, and control. It defines a system and provides examples.
2) People play important roles in information systems as users, designers, and managers. Tasks in organizations are also discussed in relation to communication, decision-making, operations, and strategic management.
3) Transaction processing systems are described as the basic accounting systems that track daily business transactions through entering, processing, storing, reporting, and allowing user inquiry of data. Enterprise resource planning integrates transaction systems across functions.
This document discusses principles of information and decision support systems. It defines management information systems (MIS) and decision support systems (DSS), explaining their purpose is to provide the right information to managers to support decision-making. It describes the components and functions of MIS, DSS, group support systems (GSS), and executive support systems (ESS). It also outlines the stages of decision-making and problem-solving that information systems can assist with.
The document discusses various business information systems. It begins by explaining how transaction processing systems work, including their input, storage, processing, and output functions. It then discusses basic business information systems like entering customer orders and inventory control. Finally, it outlines other common information systems used in accounting, finance, marketing, manufacturing, and human resources. Enterprise resource planning systems are introduced as systems that integrate many of these business functions.
The document discusses various business information systems. It begins by explaining how transaction processing systems work, including their input, storage, processing, and output functions. It then discusses basic business information systems like entering customer orders and inventory control. Finally, it outlines other common information systems used in accounting, finance, marketing, manufacturing, and human resources. These include enterprise resource planning systems that integrate various business functions.
This chapter discusses accounting in ERP systems. It describes the differences between financial and managerial accounting, and identifies problems in unintegrated systems like inaccurate or outdated data. An ERP system can help solve these problems through a centralized database. The chapter explains how an ERP system handles accounting activities and ensures real-time updating of the general ledger. It also discusses how ERP systems improve operational decisions, product profitability analysis, and financial reporting and consolidation for companies with subsidiaries. Finally, it covers how ERP systems help comply with regulations like Sarbanes-Oxley through controls and archiving.
This document provides an overview of business information systems, describing their purpose in problem solving, decision making, and data processing. It defines key terms like data, information, and systems, and explains the different types of information systems used in businesses, including transaction processing, supply chain management, customer relationship management, and geographic information systems. It also outlines various careers in information technology and the roles of chief information officer and other IT professionals.
This document provides an overview of building information systems. It discusses the core activities in the systems development process including systems analysis, design, programming, testing, conversion, and production/maintenance. It also compares traditional structured methodologies to newer object-oriented development approaches. Finally, it outlines some alternative systems building methods such as prototyping, end-user development, using application packages, and outsourcing work.
This document discusses how businesses use information systems. It covers business processes and the information systems that support major business functions like sales, marketing, manufacturing and production. It also discusses the role of systems serving different management levels and how they relate. Enterprise applications and intranets help integrate business processes and improve organizational performance. The information systems function plays an important role in businesses by developing, implementing and managing technology solutions.
This document discusses how businesses use information systems. It covers different types of systems like transaction processing systems, management information systems, and executive support systems. It also discusses enterprise systems that span business functions like supply chain management systems and customer relationship management systems. Finally, it discusses the information systems department and how it is organized within a business.
The document discusses management information systems. It defines an information system and its components, including the organizational, management, and technology dimensions. It explains different types of information systems like transaction processing systems, management information systems, decision support systems, and executive support systems. It also discusses how enterprise applications like ERP, SCM, CRM, and KM systems improve organizational performance. Finally, it covers the importance of collaboration and teamwork in business and how technology enables collaboration.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
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Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
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The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
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Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
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How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
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A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
2. Principles of Information Systems, Seventh Edition 2
• An organization’s TPS must support the routine, day-to-
day activities that occur in the normal course of business
and help a company add value to its products and
services
• Identify the basic activities and business objectives
common to all transaction processing systems
• Explain some key control and management issues
associated with transaction processing systems
• Describe the inputs, processing, and outputs for the
transaction processing systems associated with order
processing, purchasing, and accounting business processes
3. Principles of Information Systems, Seventh Edition 3
• TPSs help multinational corporations form business links
with their business partners, customers, and subsidiaries
• Identify the challenges that multinational corporations must
face in planning, building, and operating their TPSs
4. Principles of Information Systems, Seventh Edition 4
• Implementation of an enterprise resource planning system
enables a company to achieve numerous business benefits
through the creation of a highly integrated set of systems
• Discuss the advantages and disadvantages associated with
the implementation of an enterprise resource planning
system
5. Principles of Information Systems, Seventh Edition 5
An Overview of Transaction Processing
Systems
• A transaction processing system (TPS) provides data for
other business processes
• Management information system/decision support system
(MIS/DSS)
• Special-purpose information systems
6. Principles of Information Systems, Seventh Edition 6
Figure 9.1: TPS, MIS/DSS, and Special
Information Systems in Perspective
7. Principles of Information Systems, Seventh Edition 7
An Overview of Transaction Processing
Systems (continued)
• TPSs
• Process the detailed data necessary to update records about
the fundamental business operations
• Include order entry, inventory control, payroll, accounts
payable, accounts receivable, the general ledger, and more
8. Principles of Information Systems, Seventh Edition 8
Traditional Transaction Processing
Methods and Objectives
• Batch processing system: method of computerized
processing in which business transactions are
accumulated over a period of time and prepared for
processing as a single unit or batch
• Online transaction processing (OLTP): computerized
processing in which each transaction is processed
immediately, without the delay of accumulating
transactions into a batch
9. Principles of Information Systems, Seventh Edition 9
Figure 9.2: Batch Versus Online
Transaction Processing
10. Principles of Information Systems, Seventh Edition 10
Traditional Transaction Processing
Methods and Objectives (continued)
• Online entry with delayed processing: transactions are
entered into the computer system when they occur, but
they are not processed immediately
• Organizations expect their TPSs to:
• Process data generated for and about transactions
• Maintain a high degree of accuracy and integrity
• Produce timely documents and reports
11. Principles of Information Systems, Seventh Edition 11
Traditional Transaction Processing
Methods and Objectives (continued)
• Organizations expect their TPSs to (continued):
• Increase labor efficiency
• Help provide increased service
• Help build and maintain customer loyalty
• Achieve competitive advantage
13. Principles of Information Systems, Seventh Edition 13
Transaction Processing Activities
• TPSs
• Capture and process data that describes fundamental
business transactions
• Update databases
• Produce a variety of reports
• Transaction processing cycle: the process of data
collection, data editing, data correction, data
manipulation, data storage, and document production
14. Principles of Information Systems, Seventh Edition 14
Figure 9.4: A Simplified Overview of a
Transaction Processing System
15. Principles of Information Systems, Seventh Edition 15
Figure 9.5: Data Processing Activities
Common to TPSs
16. Principles of Information Systems, Seventh Edition 16
Transaction Processing Activities
(continued)
• Data collection
• Should be collected at source
• Should be recorded accurately, in a timely fashion
• Data editing
• Data correction
17. Principles of Information Systems, Seventh Edition 17
Transaction Processing Activities
(continued)
• Data manipulation
• Data storage
• Document production and reports
18. Principles of Information Systems, Seventh Edition 18
Control and Management Issues
• Business continuity planning: identification of the
business processes that must be restored first in the event
of a disaster and specification of what actions should be
taken and who should take them to restore operations
• Disaster recovery: actions that must be taken to restore
computer operations and services in event of disaster
19. Principles of Information Systems, Seventh Edition 19
Transaction Processing System Audit
• Does the system meet the business need for which it was
implemented?
• What procedures and controls have been established?
• Are these procedures and controls being used properly?
• Are the information systems and procedures producing
accurate and honest reports?
20. Principles of Information Systems, Seventh Edition 20
Table 9.2: The Systems That Support
Order Processing, Purchasing, and
Accounting Functions
21. Principles of Information Systems, Seventh Edition 21
Order Processing Systems
• Order entry
• Sales configuration
• Shipment planning
• Shipment execution
22. Principles of Information Systems, Seventh Edition 22
Order Processing Systems (continued)
• Inventory control
• Invoicing
• Customer relationship management
• Routing and scheduling
24. Principles of Information Systems, Seventh Edition 24
Order Processing Systems (continued)
• Order entry system: captures the basic data needed to
process a customer order
• Sales configuration system: ensures that the products
and services ordered are sufficient to accomplish the
customer’s objectives and will work well together
• Shipment planning system: determines which open
orders will be filled and from which location they will
be shipped
25. Principles of Information Systems, Seventh Edition 25
Figure 9.8: Data Flow Diagram of an Order
Entry System
26. Principles of Information Systems, Seventh Edition 26
Order Processing Systems (continued)
• Shipment execution system: coordinates the outflow of
all products from the organization, with the objective of
delivering quality products on time to customers
• Inventory-control system: updates the computerized
inventory records to reflect the exact quantity on hand of
each stock-keeping unit
27. Principles of Information Systems, Seventh Edition 27
Order Processing Systems (continued)
• An invoicing application looks up the full name and
address of the customer, determines whether the customer
has an adequate credit rating, automatically computes
discounts, adds taxes and other charges, and prepares
invoices and envelopes
• Customer relationship management (CRM) system:
helps a company manage all aspects of customer
encounters, including marketing and advertising, sales,
customer service after the sale, and programs to retain
loyal customers
28. Principles of Information Systems, Seventh Edition 28
Figure 9.12: Customer Relationship
Management System
29. Principles of Information Systems, Seventh Edition 29
Order Processing Systems (continued)
• Routing system: determines the best way to get products
from one location to another
• Scheduling system: determines the best time to pick up
or deliver goods and services
30. Principles of Information Systems, Seventh Edition 30
Purchasing Systems
• Purchasing transaction processing systems include:
• Inventory control
• Purchase order processing
• Receiving
• Accounts payable
31. Principles of Information Systems, Seventh Edition 31
Figure 9.13: Purchasing Transaction
Processing System
32. Principles of Information Systems, Seventh Edition 32
Purchasing Systems (continued)
• Inventory control
• Purchase order processing system: helps purchasing
departments complete their transactions quickly and
efficiently
33. Principles of Information Systems, Seventh Edition 33
Purchasing Systems (continued)
• Receiving system: creates a record of expected receipts
• Accounts payable system: increases an organization’s
control over purchasing, improves cash flow, increases
profitability, and provides more effective management of
current liabilities
34. Principles of Information Systems, Seventh Edition 34
Accounting Systems
• Budget
• Accounts receivable
• Payroll
• Asset management
• General ledger
36. Principles of Information Systems, Seventh Edition 36
Accounting Systems (continued)
• Budget transaction processing system: automates many
of the tasks required to amass budget data, distribute it to
users, and consolidate the prepared budgets
• Accounts receivable system: manages the cash flow of
the company by keeping track of the money owed the
company on charges for goods sold and services
performed
38. Principles of Information Systems, Seventh Edition 38
Accounting Systems (continued)
• Payroll system prepares:
• Payroll check and stub
• Payroll register
• W-2 statements
• Asset management transaction processing system:
controls investments in capital equipment and manages
depreciation for maximum tax benefits
39. Principles of Information Systems, Seventh Edition 39
Accounting Systems (continued)
• General ledger system: designed to automate financial
reporting and data entry
40. Principles of Information Systems, Seventh Edition 40
International Issues
• Issues that multinational corporations face in planning,
building, and operating their TPSs
• Different languages and cultures
• Disparities in information system infrastructure
• Varying laws and customs rules
• Multiple currencies
41. Principles of Information Systems, Seventh Edition 41
Enterprise Resource Planning: An
Overview
• Enterprise resource planning (ERP) systems are used in
large, midsized, and small companies
• Real-time monitoring of business functions
• Timely analysis of key issues such as quality, availability,
customer satisfaction, performance, and profitability
42. Principles of Information Systems, Seventh Edition 42
An Overview of Enterprise Resource
Planning (continued)
• Steps in running a manufacturing organization using an
ERP system
• Develop demand forecast
• Deduct demand forecast from inventory
• Determine what is needed for production
• Check inventory for needed raw materials
43. Principles of Information Systems, Seventh Edition 43
An Overview of Enterprise Resource
Planning (continued)
• Steps in running a manufacturing organization using an
ERP system (continued)
• Schedule production
• Assess need for additional production resources
• Financial forecasting
44. Principles of Information Systems, Seventh Edition 44
Advantages and Disadvantages of ERP
• Elimination of costly, inflexible legacy systems
• Improvement of work processes
• Increase in access to data for operational decision making
• Upgrade of technology infrastructure
• Expense and time in implementation
45. Principles of Information Systems, Seventh Edition 45
Advantages and Disadvantages of ERP
(continued)
• Difficulty implementing change
• Difficulty integrating with other systems
• Risks in using one vendor
• Risk of implementation failure
46. Principles of Information Systems, Seventh Edition 46
Summary
• Transaction processing systems (TPSs): process the
detailed data necessary to update records about the
fundamental business operations
• Batch processing system: transactions are accumulated
over a period of time and prepared for processing as a
single unit or batch
• Online transaction processing (OLTP): transaction is
processed immediately, without the delay of accumulating
transactions into a batch
47. Principles of Information Systems, Seventh Edition 47
Summary (continued)
• The transaction processing cycle: data collection, data
editing, data correction, data manipulation, data storage,
and document production
• Order processing systems include order entry, sales
configuration, shipment planning, shipment execution,
inventory control, invoicing, customer relationship
management, and routing and scheduling
48. Principles of Information Systems, Seventh Edition 48
Summary (continued)
• Purchasing transaction processing systems include
inventory control, purchase order processing, receiving,
and accounts payable
• Accounting systems include budget, accounts receivable,
payroll, asset management, and general ledger
• Enterprise resource planning (ERP) systems permit timely
analysis of key issues such as quality, availability,
customer satisfaction, performance, and profitability