1. The document discusses the steps for completing business messages, including revising, producing, proofreading, and distributing. 2. It covers revising the content, organization, style, and tone and promoting readability with sentences, paragraphs, and headings. 3. Producing the message may involve using multimedia elements, page layout, graphics, and document design principles. 4. The final steps are proofreading for errors and choosing a distribution method based on cost, convenience, time, and privacy concerns.