This document outlines the achievements, tasks, and responsibilities of an individual during their tenure at the Centara Grand West Sands hotel. It includes daily analyses of bookings and room inventory, rate shopping against competitors, demand forecasting, creating sales strategies and procedures, establishing system connectivity, conducting weekly revenue meetings, managing ecommerce, and collaborating with corporate departments.

1. Created by Giorgos Kyrkos on 27th of July 2016
Achievements - Tasks – Responsibilities
Centara Grand West Sands tenure
• Full thorough analysis of daily bookings generated from various market segments to identify pick
up pace, market trend and business opportunities
• Monitor and Review Daily Room Inventory Control for transient and group business including
Last Room Availability per category in order to formulate and execute daily effective price point
strategies
• Daily Rate Shopping Review against competitors in order to evaluate property’s market
positioning
• Control and evaluate Demand Forecast by Market Segment
• Identify business shortfall and market requirement in order to create relevant sales strategies
and business packages for further implementation
• Create complete manual reservation policy and procedure on how to manage daily booking
reservations, upselling program and techniques as well as guest satisfaction score
• Establish the setup of both one-way and two-way system connectivity between Channel
Manager and Property Management System
• Analyze and create Weekly Revenue Management Report for further business review with
relevant Department heads including Reservation, Sales and Operations
• Conduct Weekly Revenue Management Meeting with Director of Sales & Marketing, General
Manager and Property Owners
• Manage and Control eCommerce department in order to maximize property’s profitability
• Create policy on how to optimize Online Content and Visibility via contracted key third party
online partners
• Work closely with Corporate Department heads including Contracting, Marketing and
Distribution to further strengthen property’s brand awareness in the market