1. CBMS4303
Management Information
System
FACULTY OF BUSINESS & MANAGEMENT
September 2011
Topic 4: Redesigning the Organisation with IS
LORNA TIMBAH | PPW SABAH

2. 1. Explain the concept of problem solving
2. Explain the concept of IS planning
3. Assess steps in IS planning
4. Redesign the organisation with an IS
5. Clarify that IS development brings many
changes to the organisation
Learning Outcomes
TOPIC 4: REDESIGNING THE ORGANISATION WITH IS
LORNA TIMBAH | PPW SABAH | SEP2011

3. Concept of problem solving
TOPIC 4: REDESIGNING THE ORGANISATION WITH IS
LORNA TIMBAH | PPW SABAH | SEP2011

4. Important points to note when planning a
firm’s IS
◦ Top management must accept IT as an
important resource for overall organisational
activities
◦ Use of IS in the organisation must be planned
like other complex resources are planned
◦ IT is a resource owned by all in the firm, not just
the IT Department
◦ Top management must recognise IS as a
resource to achieve strategic goals, not merely
as support for problem solving.
Concept of IS planning
TOPIC 4: REDESIGNING THE ORGANISATION WITH IS
LORNA TIMBAH | PPW SABAH | SEP2011

5. LORNA TIMBAH | PPW SABAH | SEP2011

6. Steps in IS planning
TOPIC 4: REDESIGNING THE ORGANISATION WITH IS
LORNA TIMBAH | PPW SABAH | SEP2011

7. Automation
• Increasing quality and effectiveness of daily tasks
• E.g. calculation of wages and allowances
Procedure rationale
• Work automation changes many of previously manual procedures
Business process restructuring
• Processes need to be re-analysed, simplified and redesigned/restructured to suit
the use of IS
• Possibility of combining together several activities to save time & cost as well as
increase productivity & quality
Paradigm shift
• Business and establishment aims need to be reconsidered
• E.g. front-desk services accessible online, such as check-ins, reservations, etc.
IS implementation & org changes
TOPIC 4: REDESIGNING THE ORGANISATION WITH IS
LORNA TIMBAH | PPW SABAH | SEP2011