CBMS4303 Topic 2 slides (Open University Malaysia)

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CBMS4303 Topic 2 slides (Open University Malaysia)

  1. 1. CBMS4303Management Information System FACULTY OF BUSINESS & MANAGEMENT September 2011 Topic 2: System Concept LORNA TIMBAH | PPW SABAH
  2. 2. 1. Define 4 types of models & their usage in business2. Identify 4 information dimensions3. Apply the concept of management through exception4. Apply the general model system to understand organisations, and5. Apply the system approach to solve problemsLearning OutcomesTOPIC 2: SYSTEM CONCEPTLORNA TIMBAH | PPW SABAH | SEP2011
  3. 3. #1: Physical Model4 types of modelTOPIC 2: SYSTEM CONCEPTLORNA TIMBAH | PPW SABAH | SEP2011
  4. 4. #2: Narrative Model4 types of modelTOPIC 2: SYSTEM CONCEPTLORNA TIMBAH | PPW SABAH | SEP2011
  5. 5. #3: Graphics Model4 types of modelTOPIC 2: SYSTEM CONCEPTLORNA TIMBAH | PPW SABAH | SEP2011
  6. 6. #4: Mathematical model4 types of modelTOPIC 2: SYSTEM CONCEPTLORNA TIMBAH | PPW SABAH | SEP2011
  7. 7. On Time Complete Relevant Accurate INFORMATION PROCESSOR OUTPUT4 information dimensionsTOPIC 2: SYSTEM CONCEPTLORNA TIMBAH | PPW SABAH | SEP2011
  8. 8. Management takes action only if an activity occurs out of fixed performance & norms Performance within standard = stable process Implementation, e.g.: ◦ Standard of service delivery: 5-10 mins ◦ Actual service delivery A: 6.5 mins ◦ Actual service delivery B: 12 mins (?) ◦ Actual service delivery C: 3 mins (?) Some CBIS are capable of automatically adjusting activities to stabilise processes, i.e. manufacturing linesManagement by exceptionTOPIC 2: SYSTEM CONCEPTLORNA TIMBAH | PPW SABAH | SEP2011
  9. 9. A computer dashboard that tracks financial statusManagement by exceptionTOPIC 2: SYSTEM CONCEPTLORNA TIMBAH | PPW SABAH | SEP2011
  10. 10. A computer dashboard of a medical practiceManagement by exceptionTOPIC 2: SYSTEM CONCEPTLORNA TIMBAH | PPW SABAH | SEP2011
  11. 11. General system modelTOPIC 2: SYSTEM CONCEPTLORNA TIMBAH | PPW SABAH | SEP2011
  12. 12. “And this is where our ED workflow redesign team went insane.”LORNA TIMBAH | PPW SABAH | SEP2011
  13. 13. Phase 1: Phase 2: Phase 3:Preparation Definition Solution 6 - Identify alternative solutions 1 - View firm as a system 4 - Continue from System level to sub- system level 7 – Evaluate alternative solutions 2- Identify system’s 8 - Choose the best environment solution 5 - Analyse parts of 9 – Execute best solution system according to 3- Identify firm’s sub- sequence systems 10 – Follow-up to ensure solultion is effectiveSystem approach to problem-solving problem-TOPIC 2: SYSTEM CONCEPTLORNA TIMBAH | PPW SABAH | SEP2011

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