Kelly Carmon feels stuck in her current role as manager of operations for cardiology at West Liberty Health System. After four years, she finds the work unfulfilling and sees little opportunity for growth or promotion. She wants to pursue educational opportunities to further her career but struggles to find time. Carmon schedules a meeting with her boss Patricia Edwards to discuss her concerns about professional development. In preparation, Carmon updates her resume and drafts a personal development plan with goals and objectives. She sends Edwards a document in advance to ensure she understands Carmon's perspective and is prepared to provide guidance on her next steps.

1. CASE STUDY #2. Now What? Ann Scheck McAlearney Kelly Carmon
CASE STUDY #2. Now What?Ann Scheck McAlearneyKelly Carmon had been working at
West Liberty Health System for four years, and she was starting to wonder about what was
next for her career.She remembered her graduate school experience in health
administration fondly, especially now that she had been in the same position for three full
years since her first promotion. The excitement of learning new things and the terror of
exams and presentations were seemingly distant memories. Instead, she felt stuck in her
present job as manager of operations for the division of cardiology. West Liberty Health
System was a large, multihospital system located in a competitive Midwestern market.
Though West Liberty was both large and doing fine financially, Carmon’s expectation that
she could grow and learn within the health system was not becoming a reality. She found
that the real day-to-day existence of this operations management position was about as
unglamorous as she could imagine, and she was unable to envision a promotion in her near
future. Carmon had tried to continue to read and learn on the job, but there just wasn’t
enough time in the day. The firefighting of operations and real- time crises was always her
first priority, and she was afraid that she would soon be unable to remember how to
analyze the business case for a new venture or how to think strategically about just about
anything.As Carmon returned home at the end of the week, she decided things had to
change. Even though West Liberty had seemed like a good and caring employer when she
interviewed all those years ago, the company now seemed much better at talking about
caring about employees than actually doing something about it. When Carmon looked back
on the past three years, she realized that she had yet to successfully participate in any
seminar or educational class offered by the health system because she could never seem to
get away from her job. She also realized that she was not alone. Her friends in other
departments had similar complaints, and they often felt that the only way they were able to
take a break was to leave the country -but nobody had enough time or money to do that
frequently. At 25, Carmon was still single, but she was starting to feel that the time she
was investing in her career was not paying off professionally- and it was certainly not
helping her social life. Feeling burned out and disappointed, Carmon knew she needed to do
something different, but she didn’t know what. She wanted to take the educational
programs West Liberty offered, but she needed to find some protected time. She also
needed to figure out how to navigate tl1e politics and chaos of West Liberty.Carmon set up a
meeting with her boss, Patricia Edwards, director of cardiology, to voice her concerns.
Although she told Edwards tl1at the reason for the meeting was “professional

2. development,” she wasn’t sure that Edwards understood, what Carmon meant; she also
wasn’t confident that Edwards would be able to provide the guidance Carmon sought. She
had other mentors at West Liberty who had suggested different ways to develop herself
professionally, but Carmon knew she had to get Edwards’s support before she could
reallocate her time to focus on her professional development.In preparing for her meeting
with Edwards, Carmon considered what information she should send to Edwards ahead of
time and what she should leave for the actual meeting. Knowing Edwards hated to be
caught off guard, Carmon decided to compile all of her preliminary planning ideas in a “for
your eyes only” document that she could send a week in advance of the meeting. She knew
Edwards’s time was limited, but she wanted to make sure Edwards understood how
important this issue was to her future at West Liberty. Carmon was dependent on
Edwards’s buy-in to help her achieve her professional development goals, and she felt that a
personal professional development plan would provide a solid framework with which she
could guide the discussion. Knowing her resume would be a good starting point, she
decided to update it (see exhibit -resume for Kelly Carmon) before considering her next
steps.https://appinstitute.com/how-to-be-a-good-manager/Case Questions to
consider:1. What constraints does Carmon face within her position? What options does
she have to overcome tl1ose constraints?2. What can Carmon do in her present position
to learn on the job?3. What should Carmon do to prepare for the meeting with
Edwards?4. What should be part of Carmon’s personal professional development
plan?5. What documents should Carmon bring or send in advance of the
meeting?Expert Solution PreviewIntroduction:As a medical professor, it is important to
understand the challenges faced by professionals in various industries, including healthcare
administration. The case study of Kelly Carmon highlights her struggle to find growth and
development within her current position at West Liberty Health System. Through this case
study, we can explore the challenges faced by professionals in healthcare administration
and potential solutions to overcome them.1. What constraints does Carmon face within her
position? What options does she have to overcome those constraints?Carmon faces several
constraints within her position, including a lack of time to engage in educational
opportunities and a focus on day-to-day operations, leaving little room for growth and
development. Additionally, she feels stuck in her current position with no visible path for
promotion. To overcome these constraints, Carmon can prioritize her time and make time
for educational opportunities. She can also seek out mentorship and guidance to help
navigate the complex environment of West Liberty Health System, potentially finding new
opportunities for growth and development outside of her current division.2. What can
Carmon do in her present position to learn on the job?Carmon can seek out opportunities
within her current position to learn on the job, such as taking on new projects or
responsibilities. She can also make an effort to network with other professionals within the
healthcare administration field and attend industry events to stay up to date on the latest
trends and best practices.3. What should Carmon do to prepare for the meeting with
Edwards?To prepare for the meeting with Edwards, Carmon should compile all of her
preliminary planning ideas in a “for your eyes only” document that she can send a week in
advance of the meeting. This will allow Edwards time to review Carmon’s ideas and come

3. prepared to discuss them. Additionally, Carmon should update her resume to use as a
starting point for the discussion and consider creating a personal professional development
plan to provide a framework for the conversation.4. What should be part of Carmon’s
personal professional development plan?Carmon’s personal professional development plan
should include specific goals and objectives, as well as a plan for achieving them. This may
include educational opportunities, networking events, mentorship programs, and
participation in industry associations. Additionally, Carmon should consider including a
timeline for achieving her goals and metrics for measuring her success.5. What documents
should Carmon bring or send in advance of the meeting?Carmon should bring an updated
resume and her personal professional development plan to the meeting. Additionally, she
may want to bring any relevant industry publications or information about educational
opportunities she is interested in pursuing. Sending the “for your eyes only” document to
Edwards in advance will also provide her with the necessary information to come prepared
for the meeting.#CASE #STUDY #Ann #Scheck #McAlearney #Kelly #Carmon