Rob McMillan owns an oil and propane distribution company. He is concerned about rising fuel prices and some customers falling behind on payments. The document provides a case study asking the reader to: 1) Calculate Rob's net price per gallon of fuel oil after applying trade discounts from his current supplier. 2) Determine whether a new supplier offering a better discount rate would provide a better deal. 3) Calculate customer savings from early payment discounts and penalties from late payments based on average monthly sales. 4) Re-calculate the results based on updated percentages of customers utilizing discounts and making late payments. It suggests Rob should be concerned because fewer customers are taking discounts and more are paying late.