We offer Case Management Apps for Salesforce Service Cloud that are sure to help your organization save time, save clicks, and operate more efficiently.
Customer Service in Salesforce: Managing Cases EffectivelyInternetCreations
Presentation slides from the PhillyForce meetup on 12/11/2013. Chad Meyer from Internet Creations discussed best practices for running a highly efficient support operation and previewed 5 apps to be more productive with Cases.
Service Cloud connects customers across all channels including call centers, portals, communities, social media, collaboration tools, and partners. It provides tools for call scripting, case management, entitlements, knowledge management, and analytics. Over 13,000 organizations use Service Cloud to improve agent productivity, enhance customer service, and drive operational efficiencies.
Service Cloud Console provides a unified interface for managing multiple customer interactions. Recent enhancements include pinned list views, dynamic detail pages, and configurable hotkeys. The roadmap includes additional customization options through application and tab components.
InsideTrack uses Service Cloud Console to coach over 350,000 students annually. Coaching improves retention rates by 15% through structured interactions captured in the console.
Honeywell deployed Service Cloud globally to support various sales and service processes. Over 2,000 users utilize capabilities like primary/sub tabs and an interaction log. Agent Console call flows integrate with Avaya to screen pop contacts and cases from caller ID.
The document provides an overview of Salesforce development. It discusses that Salesforce is a cloud-based CRM platform with over 82,000 customers. It offers features for marketing, sales, services, and more. Salesforce can be customized through tools like Sales Cloud, Service Cloud, and Custom Cloud. Development in Salesforce involves creating objects and relationships, automating processes with workflows and approvals, building reports and dashboards, adding programming logic with Apex, and creating custom interfaces with Visualforce.
Crash Course in Salesforce Service and Supportdreamforce2006
1. The document provides an overview of Salesforce capabilities for service and support as presented by Bob Durstenfeld and Larry Robinson.
2. It discusses how Salesforce can automate processes like asset tracking, service records, and warranty management to improve efficiency and customer service.
3. Examples of capabilities covered include customizing the service console, building a knowledge base, setting up channels like phone and email support, and using reports and dashboards to monitor support metrics.
Running Your IT Helpdesk with Salesforce Service & Supportdreamforce2006
The document discusses how Salesforce.com's internal IT department uses Salesforce Service & Support to manage helpdesk operations. Key areas covered include tracking internal tickets, asset management, change management, and employee self-service. Metrics-based reporting allows for real-time oversight of case volumes, open items, response/resolution times. Custom record types help structure different processes like new hire onboarding and terminations. Dashboards provide visibility into project portfolios, priorities and compliance activities.
Salesforce AppExchange: Best Practices for Choosing SolutionsApttus
Salesforce AppExchange: Best Practices for Choosing Solutions
To view Quote-to-Cash applications on the Salesforce AppExchange, visit https://appexchange.salesforce.com/listingDetail?listingId=a0N300000016bGHEAY
The Salesforce AppExchange holds thousands of apps that can help your business - no matter what you're looking for or what industry you're in. But with thousands of applications to choose from, how do you know which are the best for your company? In this presentation, Apttus, FinancialForce and ServiceMax will review the best practices for choosing solutions on the Salesforce AppExchange.
Tips for selecting solutions on the Salesforce AppExchange:
- Identify your company needs
- Read Reviews
- Review the vendor's entire footprint
- Go over vendor evaluation factors
- Native vs. Composite Apps
- Secure the Budget
and more!
To learn more about extending your Salesforce investment, visit http://apttus.com/extending-salesforce-quote-cash-apps/
1. The document discusses best practices for implementing an effective employee service desk using Salesforce, including consolidating help requests, centralizing information, customizing the service desk interface, and outsourcing non-core functions.
2. Plum Benefits deployed Salesforce to create a centralized employee service desk, achieving significant cost savings, faster resolution times, and higher employee satisfaction compared to their previous fragmented systems.
3. The presentation outlines several best practices for an effective employee service desk based on Plum Benefits' experience, including creating consistent resolution processes, providing a productive agent environment, customizing for business needs, and measuring the right metrics.
Customer Service in Salesforce: Managing Cases EffectivelyInternetCreations
Presentation slides from the PhillyForce meetup on 12/11/2013. Chad Meyer from Internet Creations discussed best practices for running a highly efficient support operation and previewed 5 apps to be more productive with Cases.
Service Cloud connects customers across all channels including call centers, portals, communities, social media, collaboration tools, and partners. It provides tools for call scripting, case management, entitlements, knowledge management, and analytics. Over 13,000 organizations use Service Cloud to improve agent productivity, enhance customer service, and drive operational efficiencies.
Service Cloud Console provides a unified interface for managing multiple customer interactions. Recent enhancements include pinned list views, dynamic detail pages, and configurable hotkeys. The roadmap includes additional customization options through application and tab components.
InsideTrack uses Service Cloud Console to coach over 350,000 students annually. Coaching improves retention rates by 15% through structured interactions captured in the console.
Honeywell deployed Service Cloud globally to support various sales and service processes. Over 2,000 users utilize capabilities like primary/sub tabs and an interaction log. Agent Console call flows integrate with Avaya to screen pop contacts and cases from caller ID.
The document provides an overview of Salesforce development. It discusses that Salesforce is a cloud-based CRM platform with over 82,000 customers. It offers features for marketing, sales, services, and more. Salesforce can be customized through tools like Sales Cloud, Service Cloud, and Custom Cloud. Development in Salesforce involves creating objects and relationships, automating processes with workflows and approvals, building reports and dashboards, adding programming logic with Apex, and creating custom interfaces with Visualforce.
Crash Course in Salesforce Service and Supportdreamforce2006
1. The document provides an overview of Salesforce capabilities for service and support as presented by Bob Durstenfeld and Larry Robinson.
2. It discusses how Salesforce can automate processes like asset tracking, service records, and warranty management to improve efficiency and customer service.
3. Examples of capabilities covered include customizing the service console, building a knowledge base, setting up channels like phone and email support, and using reports and dashboards to monitor support metrics.
Running Your IT Helpdesk with Salesforce Service & Supportdreamforce2006
The document discusses how Salesforce.com's internal IT department uses Salesforce Service & Support to manage helpdesk operations. Key areas covered include tracking internal tickets, asset management, change management, and employee self-service. Metrics-based reporting allows for real-time oversight of case volumes, open items, response/resolution times. Custom record types help structure different processes like new hire onboarding and terminations. Dashboards provide visibility into project portfolios, priorities and compliance activities.
Salesforce AppExchange: Best Practices for Choosing SolutionsApttus
Salesforce AppExchange: Best Practices for Choosing Solutions
To view Quote-to-Cash applications on the Salesforce AppExchange, visit https://appexchange.salesforce.com/listingDetail?listingId=a0N300000016bGHEAY
The Salesforce AppExchange holds thousands of apps that can help your business - no matter what you're looking for or what industry you're in. But with thousands of applications to choose from, how do you know which are the best for your company? In this presentation, Apttus, FinancialForce and ServiceMax will review the best practices for choosing solutions on the Salesforce AppExchange.
Tips for selecting solutions on the Salesforce AppExchange:
- Identify your company needs
- Read Reviews
- Review the vendor's entire footprint
- Go over vendor evaluation factors
- Native vs. Composite Apps
- Secure the Budget
and more!
To learn more about extending your Salesforce investment, visit http://apttus.com/extending-salesforce-quote-cash-apps/
1. The document discusses best practices for implementing an effective employee service desk using Salesforce, including consolidating help requests, centralizing information, customizing the service desk interface, and outsourcing non-core functions.
2. Plum Benefits deployed Salesforce to create a centralized employee service desk, achieving significant cost savings, faster resolution times, and higher employee satisfaction compared to their previous fragmented systems.
3. The presentation outlines several best practices for an effective employee service desk based on Plum Benefits' experience, including creating consistent resolution processes, providing a productive agent environment, customizing for business needs, and measuring the right metrics.
The document discusses ITIL (Information Technology Infrastructure Library) and how to implement ITIL Service Support best practices to improve IT helpdesk management. It focuses on key aspects of ITIL including incident management, problem management, and ManageEngine's approach to automating ITIL implementation. The goal is to help IT managers understand ITIL in a practical way and make it accessible for organizations of all sizes to benefit from better support service practices.
The Service Cloud portfolio provides a number of wholly cloud-based applications designed specifically in mind to integrate with your enterprise and deliver a rich 360-degree customer profile. At its basic core, the Service Cloud Console is an Application Framework which can be leveraged to:
Present all relevant details in context in a single page presentation
Integrate with 3rd party applications
Connect with customers via telephony, Live Agent Web chat, and Knowledge integration
Push information to your users as your data changes
Watch this webinar to learn about the Service Cloud Integration toolkit as well as other declarative and programmatic options available to customize and get the most from the Service Cloud Console.
Key Takeaways
Learn how to integrate your legacy web applications with the Service Cloud Console
Learn how to personalize the user experience with screen pops, launching primary tabs and subtabs, and setting tab titles
Extend functionality with Visualforce and custom console components
Intended Audience
Force.com Developers, Technical Leads, Architects, Application Directors familiar with the Service Cloud, Visualforce and JavaScript
A primer on Salesforce Knowledge - what why how!Avi Verma
Salesforce Knowledge helps your organization build, streamline and enhance customer service processes. The Salesforce Knowledge lets you create, manage and publish knowledge articles that can be easily shared with your employees, customers, partners, and website visitors.
I have summarized the salient points and a consice 'how-to' guide to help you implement Salesforce Knowledge effectively.
ITIL For Those Who Don't Have The Time
Understand and implement ITIL Service Support without shedding blood!
The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is.
Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff.
Service Desk or Helpdesk is nowdays have become an Important part of any Organization.
BPO/KPO s have maintained their own Heldesk if there is ny Technical DIfficulty.
The Project will guide you to how an Techincal officer works.
This incident management report summarizes activity from the last week. It shows 188 open incidents, 516 resolved incidents, and 1 pending incident across various teams. It also lists 47 incidents that have not been updated in over 5 or 10 days, with the Infrastructure (INF) and Business Advisory Services (BAS) teams having the most outdated incidents. Finally, it provides details on service level agreements for incident response times and achievement of those service levels for the different incident priorities.
Tips for setting up Salesforce1 mobile appsAvi Verma
Salesforce1 Mobile App puts all your Salesforce (Force.com) apps and data at your fingertips in your mobile devices. These slides show you the 7 steps for setting up your mobile apps.
First Failure Data Capture for your enterprise application with WebSphere App...Rohit Kelapure
First Failure Data Capture (FFDC) is a tool to capture diagnostic data when problems occur in code. It includes extensible frameworks for data collectors, formatters, and incident forwarders to dynamically capture more contextual data. FFDC creates a unique incident file for each failure, updates a summary report, and allows dynamically adding extensions without changing core logging calls.
Salesforce Mobile architecture introductionDavid Scruggs
- The document discusses mobile architecture and strategies for building mobile apps. It provides examples of native, hybrid, and web app approaches.
- Key aspects of the Salesforce mobile platform are highlighted including accessing data from any source, adding social collaboration features, leveraging business logic, and using a single identity system.
- Examples are given of companies like AXA, Zimmer, and Critical Systems that built successful mobile apps using the Salesforce platform.
Salesforce Service Cloud is a customer relationship management platform for customer service and support. It allows companies to manage customer requests across channels like email, phone, social media, and live chat. Key features include case management, entitlements, knowledge base, service console, and multi-channel support. However, there are limitations such as email and web-to-case limits, file transfer restrictions in live chat, and feature gaps in lower editions.
Talk given by Gavin Austin, Principal Technical Writer, and Ted Kuster, Lead Technical Writer, at STC Silicon Valley meetup on February 2016
Customers no longer have the patience to read online help or user guides. To help customers better understand why they should use a variety of features, and renew their subscription-based apps, Salesforce conducted research to determine the content types that engaged customers most. The result—Salesforce changed its content strategy.
In this session, you’ll learn:
What types of interactive content we’re creating at Salesforce
Why Salesforce moved to interactive content over documentation
How a large company changed its content strategy and how customers responded
Developer Console isn’t just for developers – it’s a great tool for admins too! The developer console is a highly useful tool for troubleshooting and data sleuthing. Take your Awesome Admin skills to the max by fully utilizing everything Salesforce has to offer. This session will cover the basics of troubleshooting with developer console, including how to leverage the debug log functionality and query editor capabilities. Developer skills are not required! Presented by 7x Certified Salesforce Consultant, Rachel Garton.
(1) The document discusses proactive vs reactive support and how to drive success.
(2) It recommends organizing technical support and customer success teams with clear roles and responsibilities, and monitoring key performance indicators and customer utilization.
(3) The document also emphasizes cross-department collaboration and personalizing the customer experience.
Lightning Experience is the next generation of Salesforce. Whether you’re looking to make the switch or want to boost adoption, you’ll benefit from our next webinar. Start working Lightning fast, today. Take advantage of the new features in Lightning and learn why now is the right time for Salesforce Lightning.
The Life-Changing Magic of Tidying Up in SalesforceInternetCreations
Learn tips and tricks for decluttering Service Cloud so your data is clean and your metrics are accurate for your management team.
https://youtu.be/MKmraiQPbic
This document promotes a bundle that combines Case Merge Premium and Case Split from an unspecified company. It offers a 25% savings by bundling these two products together. It encourages reaching out to one of the company's Salesforce experts to learn more and see a demonstration of the bundled products and how they can help take the customer experience to the next level.
Service Cloud Crystal Ball: The Now, the Soon, and the Future of Customer Ser...InternetCreations
82% of business buyers want the same experience as when they’re buying for themselves. Learn how you can prepare your organization for the future of customer service with Salesforce service applications that elevate the customer experience.
Delivering an incredible customer experience shouldn't be stressful for your support agents.
We will look at the full case lifecycle and demonstrate how to increase agent productivity, improve response time and shorten time to resolution, all while improving the accuracy of your metrics and collecting feedback from your customers.
Learn how each step will help you empower your agents.
Step 1: Inbound Message Processing
Step 2: Prioritization
Step 3: Consistency Personalization in Responses
Step 4: Meet SLA, Data Analysis
Step 5: Gather Customer Feedback to Improve
Our 5x Salesforce Certified Consultant, Liz Gibbons shares success stories from customers and shows you how the Customer Service templates in Community Cloud can be built to fit your team’s needs.
Get a first-hand look at:
The flexibility of community templates
How to develop reusable and configurable components for a community
Best practices used to avoid common pitfalls when building a community
The document discusses ITIL (Information Technology Infrastructure Library) and how to implement ITIL Service Support best practices to improve IT helpdesk management. It focuses on key aspects of ITIL including incident management, problem management, and ManageEngine's approach to automating ITIL implementation. The goal is to help IT managers understand ITIL in a practical way and make it accessible for organizations of all sizes to benefit from better support service practices.
The Service Cloud portfolio provides a number of wholly cloud-based applications designed specifically in mind to integrate with your enterprise and deliver a rich 360-degree customer profile. At its basic core, the Service Cloud Console is an Application Framework which can be leveraged to:
Present all relevant details in context in a single page presentation
Integrate with 3rd party applications
Connect with customers via telephony, Live Agent Web chat, and Knowledge integration
Push information to your users as your data changes
Watch this webinar to learn about the Service Cloud Integration toolkit as well as other declarative and programmatic options available to customize and get the most from the Service Cloud Console.
Key Takeaways
Learn how to integrate your legacy web applications with the Service Cloud Console
Learn how to personalize the user experience with screen pops, launching primary tabs and subtabs, and setting tab titles
Extend functionality with Visualforce and custom console components
Intended Audience
Force.com Developers, Technical Leads, Architects, Application Directors familiar with the Service Cloud, Visualforce and JavaScript
A primer on Salesforce Knowledge - what why how!Avi Verma
Salesforce Knowledge helps your organization build, streamline and enhance customer service processes. The Salesforce Knowledge lets you create, manage and publish knowledge articles that can be easily shared with your employees, customers, partners, and website visitors.
I have summarized the salient points and a consice 'how-to' guide to help you implement Salesforce Knowledge effectively.
ITIL For Those Who Don't Have The Time
Understand and implement ITIL Service Support without shedding blood!
The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is.
Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff.
Service Desk or Helpdesk is nowdays have become an Important part of any Organization.
BPO/KPO s have maintained their own Heldesk if there is ny Technical DIfficulty.
The Project will guide you to how an Techincal officer works.
This incident management report summarizes activity from the last week. It shows 188 open incidents, 516 resolved incidents, and 1 pending incident across various teams. It also lists 47 incidents that have not been updated in over 5 or 10 days, with the Infrastructure (INF) and Business Advisory Services (BAS) teams having the most outdated incidents. Finally, it provides details on service level agreements for incident response times and achievement of those service levels for the different incident priorities.
Tips for setting up Salesforce1 mobile appsAvi Verma
Salesforce1 Mobile App puts all your Salesforce (Force.com) apps and data at your fingertips in your mobile devices. These slides show you the 7 steps for setting up your mobile apps.
First Failure Data Capture for your enterprise application with WebSphere App...Rohit Kelapure
First Failure Data Capture (FFDC) is a tool to capture diagnostic data when problems occur in code. It includes extensible frameworks for data collectors, formatters, and incident forwarders to dynamically capture more contextual data. FFDC creates a unique incident file for each failure, updates a summary report, and allows dynamically adding extensions without changing core logging calls.
Salesforce Mobile architecture introductionDavid Scruggs
- The document discusses mobile architecture and strategies for building mobile apps. It provides examples of native, hybrid, and web app approaches.
- Key aspects of the Salesforce mobile platform are highlighted including accessing data from any source, adding social collaboration features, leveraging business logic, and using a single identity system.
- Examples are given of companies like AXA, Zimmer, and Critical Systems that built successful mobile apps using the Salesforce platform.
Salesforce Service Cloud is a customer relationship management platform for customer service and support. It allows companies to manage customer requests across channels like email, phone, social media, and live chat. Key features include case management, entitlements, knowledge base, service console, and multi-channel support. However, there are limitations such as email and web-to-case limits, file transfer restrictions in live chat, and feature gaps in lower editions.
Talk given by Gavin Austin, Principal Technical Writer, and Ted Kuster, Lead Technical Writer, at STC Silicon Valley meetup on February 2016
Customers no longer have the patience to read online help or user guides. To help customers better understand why they should use a variety of features, and renew their subscription-based apps, Salesforce conducted research to determine the content types that engaged customers most. The result—Salesforce changed its content strategy.
In this session, you’ll learn:
What types of interactive content we’re creating at Salesforce
Why Salesforce moved to interactive content over documentation
How a large company changed its content strategy and how customers responded
Developer Console isn’t just for developers – it’s a great tool for admins too! The developer console is a highly useful tool for troubleshooting and data sleuthing. Take your Awesome Admin skills to the max by fully utilizing everything Salesforce has to offer. This session will cover the basics of troubleshooting with developer console, including how to leverage the debug log functionality and query editor capabilities. Developer skills are not required! Presented by 7x Certified Salesforce Consultant, Rachel Garton.
(1) The document discusses proactive vs reactive support and how to drive success.
(2) It recommends organizing technical support and customer success teams with clear roles and responsibilities, and monitoring key performance indicators and customer utilization.
(3) The document also emphasizes cross-department collaboration and personalizing the customer experience.
Lightning Experience is the next generation of Salesforce. Whether you’re looking to make the switch or want to boost adoption, you’ll benefit from our next webinar. Start working Lightning fast, today. Take advantage of the new features in Lightning and learn why now is the right time for Salesforce Lightning.
The Life-Changing Magic of Tidying Up in SalesforceInternetCreations
Learn tips and tricks for decluttering Service Cloud so your data is clean and your metrics are accurate for your management team.
https://youtu.be/MKmraiQPbic
This document promotes a bundle that combines Case Merge Premium and Case Split from an unspecified company. It offers a 25% savings by bundling these two products together. It encourages reaching out to one of the company's Salesforce experts to learn more and see a demonstration of the bundled products and how they can help take the customer experience to the next level.
Service Cloud Crystal Ball: The Now, the Soon, and the Future of Customer Ser...InternetCreations
82% of business buyers want the same experience as when they’re buying for themselves. Learn how you can prepare your organization for the future of customer service with Salesforce service applications that elevate the customer experience.
Delivering an incredible customer experience shouldn't be stressful for your support agents.
We will look at the full case lifecycle and demonstrate how to increase agent productivity, improve response time and shorten time to resolution, all while improving the accuracy of your metrics and collecting feedback from your customers.
Learn how each step will help you empower your agents.
Step 1: Inbound Message Processing
Step 2: Prioritization
Step 3: Consistency Personalization in Responses
Step 4: Meet SLA, Data Analysis
Step 5: Gather Customer Feedback to Improve
Our 5x Salesforce Certified Consultant, Liz Gibbons shares success stories from customers and shows you how the Customer Service templates in Community Cloud can be built to fit your team’s needs.
Get a first-hand look at:
The flexibility of community templates
How to develop reusable and configurable components for a community
Best practices used to avoid common pitfalls when building a community
This document provides an overview of the Summer of Trailhead event. It introduces Trailhead t-shirts and gift cards as giveaways. The agenda includes introductions to the Salesforce1 platform and Trailhead, as well as a Trailhead demo and trivia. It describes the Salesforce platform and development approaches like Visualforce and Lightning Components. It promotes Trailhead as a fun way to learn through challenges, points and badges at your own pace. A demonstration of Trailhead is provided, and participants are encouraged to share their Trailhead badges on social media.
We believe employees deserve an environment that provides them the freedom to be themselves, an opportunity to achieve career success with a healthy work-life balance, and a voice on all matters ranging from benefit options to solution offerings.
Deliver World-Class Customer Service with SalesforceInternetCreations
Learn how our Internet Creations' apps can elevate your company's customer service experience and agent productivity. We'll educate you on how to be a Customer Support Champion and increase your Salesforce ROI.
Control your world using the Salesforce1 Platform (IoT)InternetCreations
This document discusses how to use the Salesforce1 platform and APIs to connect internet of things (IoT) devices and integrate sensor data into Salesforce. It provides examples of using the HTTP callout class to control Christmas lights connected to an Arduino board and using the REST API and a workflow to flash lights when a case is created. Another example demonstrates reading temperature data from a sensor using the REST API. Resources for learning more about the Salesforce REST API and integration patterns are also included.
Salesforce and Gmail Fully Integrated (NJ Salesforce User Group Event)InternetCreations
The Salesforce NJ User Group meeting on 4/30/2014 at Internet Creations headquarters in Hamilton, NJ. Co-Founder of Cirrus Insight, Brandon Bruce, gave a presentation on integrating Salesforce with Gmail.
Join the official Salesforce NJ Success Community Chatter Group: http://ic.force.com/njusergroup
This document discusses 5 apps to help with productivity for Salesforce Cases: 1) Case Flags to monitor response times with color-coded flags, 2) Email to Case Premium to extend email to case functionality, 3) Case Merge Premium to find and merge duplicate cases, 4) Case Split to split unrelated issues into new cases, and 5) Change Case Ownership Plus to quickly change case ownership and transfer activities. It also promotes a Simple Survey app to conduct surveys from cases.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
Project Management Semester Long Project - Acuityjpupo2018
Acuity is an innovative learning app designed to transform the way you engage with knowledge. Powered by AI technology, Acuity takes complex topics and distills them into concise, interactive summaries that are easy to read & understand. Whether you're exploring the depths of quantum mechanics or seeking insight into historical events, Acuity provides the key information you need without the burden of lengthy texts.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Driving Business Innovation: Latest Generative AI Advancements & Success StorySafe Software
Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency.
During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
Ocean lotus Threat actors project by John Sitima 2024 (1).pptxSitimaJohn
Ocean Lotus cyber threat actors represent a sophisticated, persistent, and politically motivated group that poses a significant risk to organizations and individuals in the Southeast Asian region. Their continuous evolution and adaptability underscore the need for robust cybersecurity measures and international cooperation to identify and mitigate the threats posed by such advanced persistent threat groups.
3. @icsfdc
Agenda
1. Email to Case Premium
2. Case Merge Premium
3. Case Split
4. Case Flags
5. Internet Creations Labs
www.InternetCreations.com
4. @icsfdc
1. Email to Case Premium
○ Extends the basic functionality of Salesforce.com's standard
email to case.
○ Add a comment and send an email in one click
○ Inbound emails create clean Case Comments
○ Auto Create new Contacts
○ Canned Comments with Merge Fields
○ Email Loop Protection
○ Drag & Drop Attachments
○ Add To, CC, and BCC Recipients with type-ahead
search
www.InternetCreations.com
AppExchange Listing:
http://ic.force.com/e2cp
5. @icsfdc
2. Case Merge Premium
○ Enables authorized users to find duplicate Cases and merge
them together.
○ Duplicate Case Indicator
○ Automatically redirects inbound emails to the new
Case
○ Everything is archived
○ Merge your favorite fields
○ List view merging
www.InternetCreations.com
AppExchange Listing:
http://ic.force.com/cmp
6. 3. Case Split
@icsfdc
○ Split unrelated issues into new Cases.
○ Easily move or clone data from an existing Case
to a newly created Case
○ Choose what's copied
○ Supports standard and custom objects
www.InternetCreations.com
AppExchange Listing:
http://ic.force.com/cs
7. @icsfdc
4. Case Flags
○ Monitor your organization's response times with Cases via
color coded flags.
○ Measure initial response time
○ Let flags age only during your business's hours of
operation.
○ Account-Specific Hours
www.InternetCreations.com
AppExchange Listing:
http://ic.force.com/cf
8. @icsfdc
Free Case Apps for Salesforce
○ From the development labs of Internet Creations:
○ Add Me as Case Team Member
○ Take Ownership for Cases
○ Change Case Ownership Plus
www.InternetCreations.com
http://www.internetcreations.com/labs/