Our 5x Salesforce Certified Consultant, Liz Gibbons shares success stories from customers and shows you how the Customer Service templates in Community Cloud can be built to fit your team’s needs. Get a first-hand look at: The flexibility of community templates How to develop reusable and configurable components for a community Best practices used to avoid common pitfalls when building a community

1. Yes, Your Salesforce
Community Can Do That
Tuesday, May 15, 2018

2. Agenda
・ Types of Communities
・ Flexibility of Community Templates Functionality
・ Demonstration
・ Flexibility of Community Management
・ Demonstration
・ Review Customer Case Study
・ Key Limitations of Community Templates
・ Favorite Features of Community Templates

3. Customer Community Partner Community Employee Community
Types of Communities

4. What Makes Community
Templates So Great?
・ Clicks, not Code!
・ Updates 3 Times Per Year
・ Mobile-First Design
・ Create Object Record Pages in Seconds
・ Community Workspaces!

5. How versatile are the community
templates from a functionality
standpoint?

6. How flexible are the community
templates from a visual standpoint?

8. Customer Case Study
・ Replace Existing Visualforce Community with a
Template
・ B2B with a B2C Feel
・ Modeled on Samsung’s Support Site
・ Needs Were More Complicated than
Out of the Box Features
・ Custom Code on Every Page
So why even use the template?
Review of Project Goals, Technical Challenges, etc.

9. Extending the Templates
・ Components from the AppExchange
・ Advanced Communities: great free apps
・ Developers create components not pages
・ Reusable, on other pages and in other
communities

10. Key Limitations
Things that make you go, “Hmmmm…”
・ No “Create New” in Lookup Fields
・ Not Friendly with IE10 or Earlier
・ Partner Community Doesn’t Support Knowledge
・ List Views
・ iframes
・ Salesforce Platform Limitations

11. Favorite Features
・ Self Registration
・ Language Picker
・ Use Any Language Enabled for the Org
・ Audience targeting
・ Specific Pages for Profiles, Roles, Locations