Analysing Enterprise rent-a-car leadership and management styles - the no.1 car rental company in the world.

2. About Enterprise
• Car rental company
• Founded by Jack Taylor in 1957
• Family-owned business

4. Enterprise in 2014
Global Network8,600 LOCATIONS
Annual Revenue $17.8 BILLION
Workforce 83,000 EMPLOYEES
Fleet Size 1.5 MILLION

6. Autocratic Leadership
• Leader make decision alone
• High dependency on the leader
• Employees have low level of autonomy
• Theory X

7. When to use Autocratic
• New & untrained employees
• Employees do not respond to any other
leadership style
• High-volume production needs
• Limited time for decision making

11. Democratic Leadership
• Encourages decision making from different
perspectives
- Consultative & Persuasive
• Democratic helps in terms of
- Motivation & involvement
– Team cohesiveness
– Ideas sharing
– Experiences

12. When to use Democratic
• Organization supports empowerment
• Knowledge workers where their expertise are
greater than leaders
• Creativity and ideas needed
• Important decisions which need every members’
expertise

13. Laissez-Faire Leadership
• Freedom to act
- Confident to act
• Laissez-Faire is advantageous
- Employees are highly skilled
- Motivated
- Capable on working themselves
- Experienced

14. When to use Laissez-Faire
• Problem is routine
• Customer service recovery
• Train employees

15. • Goal Orientated
• DemocraticManagers
• Transactional
Leadership
Front-liners &
Customers Service
Representatives

16. Conclusion
 Based on corporate level of management &
situation
 Different perspectives for different
circumstances
 Enterprise to be market-ready at all time

17. The End
Thank you

18. Questions & Answers
Session