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© Copyright TeemStone Corporation 2014
Easiest way to manage your critical systems
Case 2 – Inspecting
Cause of Service Delay
A Tire Manufacturer
1
hqplvc1 – Memory Usage
It seemed that the service responses of hqplvc1 in the evening
on 19 Mar were very bad due to lack of memory.
At that time, PagingSpace In/Out was very high, and RSS of
Kernel process was very low. It seems that the business
applications were restarted or memory of those applications
were paged out and the services were delayed.
It seems that 30% of memory is lacked.
2
CPU usage of all servers on 24, Mar
Server Average Max
hqpap4 88.95 100
hqpap3 41.94 95.2
hqpap2 28.66 96.23
hqplvc1 26.77 92.67
hqpdb1 37.82 74
hqpap6 24.05 68.1
hqpscm0 13.52 39.57
hqpha1 12.24 37.5
hqpscm3 7.78 35.63
hqpscm2 6.48 27.43
hqpap5 0.09 0.7
Time Period : 08h ~ 12h on 24, Mar.
hqpap4, hqpap3, hqpap2, hqplvc1 shows CPU usage peak. See details in
following page.
High CPU usage of all the servers except hqplvc1 were caused by process
disp+work. On haplvc1 server, CPU time had mostly consumed by the
kernel processes by sdb user.
3
CPU usage of servers - hqpap4, hqpap3, hqpap2, hqplvc1
4
hqpap3 – Memory usage
It seemed that the service responses of hqpap3 in the morning
on 24 Mar were very bad due to lack of memory.
At that time, high PagingSpace In/Out occurred.
The cause of service delay may be caused by lack of memory
Considering max values of ActiveVM, the size of lack of
memory is approximately 5 GB.
Lack of Memory: Approx. 5GB
5
hqplvc1 – Memory Usage
It seemed that the service responses of hqplvc1 in the evening
on 19 Mar were very bad due to lack of memory.
At that time, PagingSpace In/Out was very high, and RSS of
Kernel process was very low. It seems that the business
applications were restarted or memory of those applications
were paged out and the services were delayed.
It seems that 30% of memory is lacked.

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Case 2 inspecting cause of service delay - a tire manufacturer

  • 1. © Copyright TeemStone Corporation 2014 Easiest way to manage your critical systems Case 2 – Inspecting Cause of Service Delay A Tire Manufacturer
  • 2. 1 hqplvc1 – Memory Usage It seemed that the service responses of hqplvc1 in the evening on 19 Mar were very bad due to lack of memory. At that time, PagingSpace In/Out was very high, and RSS of Kernel process was very low. It seems that the business applications were restarted or memory of those applications were paged out and the services were delayed. It seems that 30% of memory is lacked.
  • 3. 2 CPU usage of all servers on 24, Mar Server Average Max hqpap4 88.95 100 hqpap3 41.94 95.2 hqpap2 28.66 96.23 hqplvc1 26.77 92.67 hqpdb1 37.82 74 hqpap6 24.05 68.1 hqpscm0 13.52 39.57 hqpha1 12.24 37.5 hqpscm3 7.78 35.63 hqpscm2 6.48 27.43 hqpap5 0.09 0.7 Time Period : 08h ~ 12h on 24, Mar. hqpap4, hqpap3, hqpap2, hqplvc1 shows CPU usage peak. See details in following page. High CPU usage of all the servers except hqplvc1 were caused by process disp+work. On haplvc1 server, CPU time had mostly consumed by the kernel processes by sdb user.
  • 4. 3 CPU usage of servers - hqpap4, hqpap3, hqpap2, hqplvc1
  • 5. 4 hqpap3 – Memory usage It seemed that the service responses of hqpap3 in the morning on 24 Mar were very bad due to lack of memory. At that time, high PagingSpace In/Out occurred. The cause of service delay may be caused by lack of memory Considering max values of ActiveVM, the size of lack of memory is approximately 5 GB. Lack of Memory: Approx. 5GB
  • 6. 5 hqplvc1 – Memory Usage It seemed that the service responses of hqplvc1 in the evening on 19 Mar were very bad due to lack of memory. At that time, PagingSpace In/Out was very high, and RSS of Kernel process was very low. It seems that the business applications were restarted or memory of those applications were paged out and the services were delayed. It seems that 30% of memory is lacked.