This document provides an overview of Ahold Delhaize's strategy for sustainable retailing. It discusses their purpose of building great local brands and bringing fresh inspiration every day. Their strategy focuses on saving for customers, funding growth in key channels, and investing in customer propositions. They make promises to be a better place to shop, a better neighbor, and a better place to work every day. The document outlines their focus areas for product safety and sustainability, including food safety certification, social compliance audits, and ensuring sustainability in critical commodities like palm oil, coffee, cocoa, seafood and more. It discusses their work on seafood traceability and sustainability through partnerships and initiatives.

1. 1
Hugo Byrnes
Vice President Product Integrity

2. Great
local
BRANDS top 10
International
food retailer
Leading
in online
businesses
More than
6,500stores Leading in
sustainable retailing:
Proud member of DJSI
Proud heritage:
150years
experience
in food
retailing
370,000
associates
Serving more than
50 million
customers
every week
Shopping
anytime
anywhere
11Countries
Strong
financial
profile

3. Our Purpose
3
Together, we build Great Local
Brands, bringing Fresh Inspiration
Every Day

4. Product Integrity
4
Product
Safety
Responsible
Products
Product
Integrity

5. Product Integrity scope areas
5
Legal: labeling, claims, food fraud
 Safe:
•Food safety
•Food defense
•Non-food safety
 Responsibly produced:
Environmental sustainability
Social sustainability
Animal welfare

6. Better Together – our strategy
Cage conference London, March 2017
Our purpose
Together, we build Great Local Brands, bringing Fresh Inspiration Every Day
Our sustainable business model
Save for our customers:
• Buy better
• Operate smarter
• Waste less
Fund growth
in key channels:
• Supermarkets
• eCommerce
• Smaller formats
Invest in our customer
proposition:
• Affordable for all
• Best own brands
• Fresher & healthier
• Most local &
personal service
Our promises
Our values
Courage
We drive change,
are open-minded,
bold, and innovative.
Teamwork
Together, we take
ownership, collaborate,
and win.
Humor
We are humble, down-to-
earth, and we don’t take
ourselves too seriously.
Care
We care for our customers,
our colleagues, and our
communities.
Integrity
We do the right thing
and earn customers’
trust.
A better
place to
shop
A better
neighbor
A better
place to
work
Every
Day
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7. 7
A better
place to
shop
A better
place to
work
A better
neighbor
Ahold Delhaize’s Sustainable Retailing strategy, Focus Areas
linked to 3 promises
Strategy & targets available in
2016 Annual Report & SR Supplement

8. Product safety and sustainability
Food safety
• All our suppliers to be certified against a GFSI recognized standard
– Needed: all production locations
Social Compliance
• All suppliers in high risk countries to be audited against BSCI or an equivalent standard
– Needed: all production locations in high risk countries
Critical commodities
• Tea
• Coffee
• Cocoa
• Palm oil
• Soy
• Wood fibre
• Seafood
8

9. Palm Oil Supply Chain
Plantations
Refiners &
Blenders Ingredient
Manufacturers
Retailers
Mill
Product
Manufacturers
Transport & Shipping
Smallholders
Palm Oil Supply Chain
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10. Seafood
• AD has signed the World Economic Forum's Tuna 2020 Traceability
Declaration. It was signed by 50 major fishing companies signed to address
the challenge of unsustainable, illegal and destructive tuna fishing.
• AD has joined the Seafood Taskforce (STF) - which aims to ensure that social
and labour practices are improved in the Thai seafood feeding into our supply
chains. Tuna and tropical shrimp are the focal species.
• AD has joined the Global Dialogue on Seafood Traceability - which focuses
on setting standards to ensure that major data traceability systems
(databases) along different nodes of the supply chain are able to
communicate with each other (are interoperable) - which allows for more
streamlined traceability along the supply chain.
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11. 11Annual General Meeting 2017
Thank you