The Condominium Authority of Ontario (CAO) was created in 2017 to provide information, education, and dispute resolution services to Ontario's growing condominium community. As approximately half of new homes in Ontario are condos, housing over 1.5 million residents, the government saw a need for modern solutions to manage this sector. CAO provides online resources and training to condo boards, as well as guidance for resolving common issues between residents. It also operates the Condominium Authority Tribunal, Canada's first fully online tribunal, to efficiently and cost-effectively handle condo disputes.
The Condominium Authority of Ontario (CAO) was created to engage and empower Ontario's growing condominium community. CAO provides information, education, and dispute resolution services for condo boards and owners. It was established in 2017 as a not-for-profit organization following public consultations and legislative changes. CAO offers online resources, training for board directors, and guides residents through dispute resolution processes to help manage issues within condo communities.
The Condominium Authority of Ontario (CAO) was created in 2017 to provide information, education, and dispute resolution services to Ontario's growing condominium community. As over 60% of new homes in Ontario are now condos housing 1.6 million residents, the CAO was established as a not-for-profit organization to develop modern solutions for managing condo issues. The CAO provides online resources for condo boards and owners, mandatory training for directors, guides for dispute resolution, and access to the Condominium Authority Tribunal for affordable resolution of condo disputes.
CAO presentation for condo communities - FRAkash95415
The Condominium Authority of Ontario (CAO) was created in 2017 to provide information, education, and dispute resolution services to Ontario's growing condominium community. It was established following public consultations in 2012 and legislative changes in 2015. The CAO is funded through annual fees paid by condo owners and provides various online resources for condo boards, owners, buyers and tenants. These include forms, training for directors, and guides to help resolve common issues between residents. It also operates the Condominium Authority Tribunal, an online tribunal for disputes that offers a low-cost three-stage negotiation/mediation/decision process.
Engaging and empowering Ontario’s condominium communitiesAkash95415
The Condominium Authority of Ontario (CAO) was created in 2017 to provide information, education, and dispute resolution services to Ontario's growing condominium community. It was established following public consultations in 2012 and legislative changes in 2015. The CAO is funded through annual fees paid by condo owners and provides various online resources, education and training for condo directors, and a three-stage dispute resolution process including mediation and a new online tribunal.
Combining and Aligning Transportation and Economic Development PlansRPO America
On October 31, the NADO Research Foundation held a virtual peer exchange on the topic combining and aligning transportation and economic development plans. Speakers included Scott Allen (Federal Highway Administration), Charlie Baker (Chittenden County Regional Planning Commission), Mary Rump (East Central Iowa Council of Governments), and Amy Kessler (North Central Pennsylvania Regional Planning and Development Commission), with moderation by Carrie Kissel and Megan McConville.
Learn more about Innoweave, an initiative of the J.W. McConnell Family Foundation and Social Innovation Generation, that provides community sector leaders with new tools and processes to affect large-scale change. Learn about the webinars, workshops, coaching and grants that Innoweave offers to help you implement approaches such as developmental evaluation, social enterprise, social finance, impact and strategic clarity, collective impact, outcomes finance and cloud computing.
This document summarizes a consultation meeting about leveraging opportunities in the digital economy for the creative industries in Northern Rivers, Australia. The key topics discussed include:
- The importance of creativity and how ideas can now be brought to market more easily and cheaply thanks to digital technologies and outsourcing.
- An overview of the National Broadband Network and how it will provide much faster and more reliable internet speeds.
- Examples of how the health, education and other sectors have used digital technologies to improve services, increase efficiencies and reach new markets.
- A discussion of strengths, opportunities and threats for the creative industries in Northern Rivers and priorities for the sector.
- Next steps including documenting the outcomes and ongoing engagement
The Condominium Authority of Ontario (CAO) was created to engage and empower Ontario's growing condominium community. CAO provides information, education, and dispute resolution services for condo boards and owners. It was established in 2017 as a not-for-profit organization following public consultations and legislative changes. CAO offers online resources, training for board directors, and guides residents through dispute resolution processes to help manage issues within condo communities.
The Condominium Authority of Ontario (CAO) was created in 2017 to provide information, education, and dispute resolution services to Ontario's growing condominium community. As over 60% of new homes in Ontario are now condos housing 1.6 million residents, the CAO was established as a not-for-profit organization to develop modern solutions for managing condo issues. The CAO provides online resources for condo boards and owners, mandatory training for directors, guides for dispute resolution, and access to the Condominium Authority Tribunal for affordable resolution of condo disputes.
CAO presentation for condo communities - FRAkash95415
The Condominium Authority of Ontario (CAO) was created in 2017 to provide information, education, and dispute resolution services to Ontario's growing condominium community. It was established following public consultations in 2012 and legislative changes in 2015. The CAO is funded through annual fees paid by condo owners and provides various online resources for condo boards, owners, buyers and tenants. These include forms, training for directors, and guides to help resolve common issues between residents. It also operates the Condominium Authority Tribunal, an online tribunal for disputes that offers a low-cost three-stage negotiation/mediation/decision process.
Engaging and empowering Ontario’s condominium communitiesAkash95415
The Condominium Authority of Ontario (CAO) was created in 2017 to provide information, education, and dispute resolution services to Ontario's growing condominium community. It was established following public consultations in 2012 and legislative changes in 2015. The CAO is funded through annual fees paid by condo owners and provides various online resources, education and training for condo directors, and a three-stage dispute resolution process including mediation and a new online tribunal.
Combining and Aligning Transportation and Economic Development PlansRPO America
On October 31, the NADO Research Foundation held a virtual peer exchange on the topic combining and aligning transportation and economic development plans. Speakers included Scott Allen (Federal Highway Administration), Charlie Baker (Chittenden County Regional Planning Commission), Mary Rump (East Central Iowa Council of Governments), and Amy Kessler (North Central Pennsylvania Regional Planning and Development Commission), with moderation by Carrie Kissel and Megan McConville.
Learn more about Innoweave, an initiative of the J.W. McConnell Family Foundation and Social Innovation Generation, that provides community sector leaders with new tools and processes to affect large-scale change. Learn about the webinars, workshops, coaching and grants that Innoweave offers to help you implement approaches such as developmental evaluation, social enterprise, social finance, impact and strategic clarity, collective impact, outcomes finance and cloud computing.
This document summarizes a consultation meeting about leveraging opportunities in the digital economy for the creative industries in Northern Rivers, Australia. The key topics discussed include:
- The importance of creativity and how ideas can now be brought to market more easily and cheaply thanks to digital technologies and outsourcing.
- An overview of the National Broadband Network and how it will provide much faster and more reliable internet speeds.
- Examples of how the health, education and other sectors have used digital technologies to improve services, increase efficiencies and reach new markets.
- A discussion of strengths, opportunities and threats for the creative industries in Northern Rivers and priorities for the sector.
- Next steps including documenting the outcomes and ongoing engagement
This document summarizes efforts in rural Southwest Virginia to support aging in place through community initiatives. Workshops in 2014 and 2015 brought together over 200 stakeholders to discuss challenges to aging in place and recommend solutions. An action plan was developed focusing on improving housing, services, and community supports through initiatives like a housing needs survey, home modification programs, centralized service connections, and pursuing age-friendly community certification. The work aims to build community capacity through a strengths-based, collaborative approach across sectors to advance policies that facilitate lifespan-friendly housing and communities.
This document summarizes a presentation made to the Green Municipal Fund about developing a sustainability return on investment tool for Canadian municipalities. It discusses the need for such a tool, as municipalities currently lack a simple, standardized way to evaluate sustainability projects across economic, social and environmental impacts. The presentation outlines proposed objectives and deliverables for developing an open-source SROI tool. This would include engaging municipalities to understand their needs, designing the tool, testing a beta version, and providing training and support. Potential partners are identified who could help with the tool's development and application. The status of initial discussions with the City of Calgary is provided, which expresses interest in issuing a contract to develop the tool further. Considerations for the FCM's potential
Next Generation Advocacy and Advocate Training Tools: This webinar will focus on new approaches to the design and delivery of substantive practice resources and tools for advocates. Examples will include “expert” tools that aid legal decision-making and new training models.
WealthWorks Network Peer Learning Event: Workforce Development, Energy, and F...nado-web
On March 22, 2021, 40 members of the rural wealth creation network attended a peer learning event to discuss economic development and workforce development, forestry, and energy. Rural wealth creation, or WealthWorks, is a framework for doing economic development that focuses on building upon assets in the community and connecting to real market demand to create lasting livelihoods in rural communities. This video captures the introductory general session moderated by NADO Associate Director Carrie Kissel, and also reporting out from breakout groups, but not the individual breakout group discussions.
These slides provide a tour of the Your Legal Rights website at http://yourlegalrights.on.ca. Your Legal Rights is a website of free legal information for people in Ontario. A project of CLEO, Your Legal Rights is funded by the Law Foundation of Ontario.
This Presentation is one of a series where we look at the innovative work of how through working together, housing associations and social landlords can make a difference in the employment prospects of their residents and have an influence on policy.
The document discusses Knowledge Hub, an online platform for collaboration within communities of practice in the public sector. It describes Knowledge Hub's features for sharing knowledge, best practices, and expertise across local authorities and organizations. The platform allows communities to form around common issues to develop solutions, maintain knowledge bases, and inspire innovation through peer interaction and access to experts. Case studies show how Knowledge Hub helps members save time and money, inform decision making, deliver outcomes, and spark new ideas. The goal is to realize improvements through knowledge retention and peer learning.
This document discusses asset management practices in the Town of Golden. It provides information on the costs of various municipal services and infrastructure projects to help educate citizens. It also shares the results of a citizen survey that found residents want involvement in decisions and communication from the town. The document recommends improving communication, establishing an asset management committee with public representation, continuing cost-sharing negotiations, and educating citizens on civic government. The overall message is that practicing good asset management requires partnership between the town corporation, town council, and community.
The document summarizes an upcoming conference on Aboriginal land resource management in Western and Northern Canada. The conference will focus on developing strategies for building capacity in Aboriginal communities to advance natural resource development in a sustainable way. It will include case studies and panels on integrating traditional knowledge into environmental reports, the role of Aboriginal development corporations, financing major projects in First Nations communities, and opportunities for partnerships between Aboriginal groups and industry. The agenda outlines sessions over two days addressing topics like the implications of the Tsilhqot'in decision, comprehensive community planning, environmental assessments, negotiating and litigating land claims, LNG and pipeline projects, and financing strategies.
Locality helps communities acquire and develop assets. Anton Schultz discussed routes to acquisition like community asset transfer and the Community Right to Bid. Developing an asset requires determining feasibility through legal/financial considerations and business planning. Locality offers support programs and consultancy for asset acquisition and management, and runs training on topics like governance, viability assessment, and project development. Communities can access resources and funding to help acquire and sustainably manage local assets.
Introduction and 10 commitments to pre applicationPAS_Team
This document outlines an agenda and objectives for a workshop on worthwhile pre-application engagement in the planning process. The workshop aims to discuss what makes pre-application discussions valuable, share best practices, and help planning authorities improve their pre-application offers. The agenda covers topics like the 10 sector commitments for improving pre-application work, perspectives from developers and councils, calculating costs of pre-application services, and involving community members. The document also discusses challenges of past pre-application processes and the goals of creating higher quality, faster approved development plans through early engagement.
Introduction and 10 commitments to Pre ApplicationPAS_Team
This document outlines an agenda and objectives for a workshop on worthwhile pre-application engagement in the planning process. The workshop aims to discuss what makes pre-application discussions valuable, share best practices, and provide guidance to improve local planning offers. The agenda covers topics like the 10 sector commitments for pre-application work, perspectives from developers and councils, calculating costs of pre-app services, and involving community members. The objectives are to think about how to create valuable early discussions and leave with ideas to strengthen local planning approaches.
Aloha-Reedville Study and Livable Community Plan-Finalizing the 3-Year Effortwashingtoncountycpo
"Aloha-Reedville Study and Livable Community Plan-Finalizing the 3-Year Effort" was presented to the Washington County Board of Commissioners on Feb. 11, 2014
This document discusses implementing citizen engagement for government budget consultation using online tools. It describes Open North, a nonprofit that builds websites to help governments engage citizens. An example is provided of the Plateau Mont-Royal borough of Montreal using Open North's budget simulator to consult residents on its budget. Key benefits of the online consultation included lower costs than offline options, higher participation rates, and residents providing specific, quantifiable feedback to help shape budget decisions. The document outlines best practices for online consultations, such as promoting the consultation widely and following up to share results.
Presentation on the ‘Putting People First’ initiative by Hammersmith £ Fulham, Kensington and Chelsea, and Westminster. Presented by Nick Marchant at the Adult Social Care Signposting Discovery Day held on 2 March 2015 in London.
Holly Neill EMRAN presentation - vapn and laeoCCraig138
The Vulnerable Adults' Providers Network (VAPN) is a network for voluntary and community sector organizations that work with vulnerable adults in Nottingham. The VAPN aims to help members better support vulnerable adults, improve their services, and connect groups to commissioning opportunities. The VAPN holds bi-monthly meetings to share information, connect members, and discuss the local commissioning process. It is also connected to other networks in Nottingham to further share information amongst members.
Proposal: A new City of Oakland Technology Commission Phil Wolff
Many of Oakland's tech challenges could benefit from public-private leadership. This is a rough draft presentation of the text at http://oaklandwiki.org/Technology_Commission_Proposal
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
This document summarizes efforts in rural Southwest Virginia to support aging in place through community initiatives. Workshops in 2014 and 2015 brought together over 200 stakeholders to discuss challenges to aging in place and recommend solutions. An action plan was developed focusing on improving housing, services, and community supports through initiatives like a housing needs survey, home modification programs, centralized service connections, and pursuing age-friendly community certification. The work aims to build community capacity through a strengths-based, collaborative approach across sectors to advance policies that facilitate lifespan-friendly housing and communities.
This document summarizes a presentation made to the Green Municipal Fund about developing a sustainability return on investment tool for Canadian municipalities. It discusses the need for such a tool, as municipalities currently lack a simple, standardized way to evaluate sustainability projects across economic, social and environmental impacts. The presentation outlines proposed objectives and deliverables for developing an open-source SROI tool. This would include engaging municipalities to understand their needs, designing the tool, testing a beta version, and providing training and support. Potential partners are identified who could help with the tool's development and application. The status of initial discussions with the City of Calgary is provided, which expresses interest in issuing a contract to develop the tool further. Considerations for the FCM's potential
Next Generation Advocacy and Advocate Training Tools: This webinar will focus on new approaches to the design and delivery of substantive practice resources and tools for advocates. Examples will include “expert” tools that aid legal decision-making and new training models.
WealthWorks Network Peer Learning Event: Workforce Development, Energy, and F...nado-web
On March 22, 2021, 40 members of the rural wealth creation network attended a peer learning event to discuss economic development and workforce development, forestry, and energy. Rural wealth creation, or WealthWorks, is a framework for doing economic development that focuses on building upon assets in the community and connecting to real market demand to create lasting livelihoods in rural communities. This video captures the introductory general session moderated by NADO Associate Director Carrie Kissel, and also reporting out from breakout groups, but not the individual breakout group discussions.
These slides provide a tour of the Your Legal Rights website at http://yourlegalrights.on.ca. Your Legal Rights is a website of free legal information for people in Ontario. A project of CLEO, Your Legal Rights is funded by the Law Foundation of Ontario.
This Presentation is one of a series where we look at the innovative work of how through working together, housing associations and social landlords can make a difference in the employment prospects of their residents and have an influence on policy.
The document discusses Knowledge Hub, an online platform for collaboration within communities of practice in the public sector. It describes Knowledge Hub's features for sharing knowledge, best practices, and expertise across local authorities and organizations. The platform allows communities to form around common issues to develop solutions, maintain knowledge bases, and inspire innovation through peer interaction and access to experts. Case studies show how Knowledge Hub helps members save time and money, inform decision making, deliver outcomes, and spark new ideas. The goal is to realize improvements through knowledge retention and peer learning.
This document discusses asset management practices in the Town of Golden. It provides information on the costs of various municipal services and infrastructure projects to help educate citizens. It also shares the results of a citizen survey that found residents want involvement in decisions and communication from the town. The document recommends improving communication, establishing an asset management committee with public representation, continuing cost-sharing negotiations, and educating citizens on civic government. The overall message is that practicing good asset management requires partnership between the town corporation, town council, and community.
The document summarizes an upcoming conference on Aboriginal land resource management in Western and Northern Canada. The conference will focus on developing strategies for building capacity in Aboriginal communities to advance natural resource development in a sustainable way. It will include case studies and panels on integrating traditional knowledge into environmental reports, the role of Aboriginal development corporations, financing major projects in First Nations communities, and opportunities for partnerships between Aboriginal groups and industry. The agenda outlines sessions over two days addressing topics like the implications of the Tsilhqot'in decision, comprehensive community planning, environmental assessments, negotiating and litigating land claims, LNG and pipeline projects, and financing strategies.
Locality helps communities acquire and develop assets. Anton Schultz discussed routes to acquisition like community asset transfer and the Community Right to Bid. Developing an asset requires determining feasibility through legal/financial considerations and business planning. Locality offers support programs and consultancy for asset acquisition and management, and runs training on topics like governance, viability assessment, and project development. Communities can access resources and funding to help acquire and sustainably manage local assets.
Introduction and 10 commitments to pre applicationPAS_Team
This document outlines an agenda and objectives for a workshop on worthwhile pre-application engagement in the planning process. The workshop aims to discuss what makes pre-application discussions valuable, share best practices, and help planning authorities improve their pre-application offers. The agenda covers topics like the 10 sector commitments for improving pre-application work, perspectives from developers and councils, calculating costs of pre-application services, and involving community members. The document also discusses challenges of past pre-application processes and the goals of creating higher quality, faster approved development plans through early engagement.
Introduction and 10 commitments to Pre ApplicationPAS_Team
This document outlines an agenda and objectives for a workshop on worthwhile pre-application engagement in the planning process. The workshop aims to discuss what makes pre-application discussions valuable, share best practices, and provide guidance to improve local planning offers. The agenda covers topics like the 10 sector commitments for pre-application work, perspectives from developers and councils, calculating costs of pre-app services, and involving community members. The objectives are to think about how to create valuable early discussions and leave with ideas to strengthen local planning approaches.
Aloha-Reedville Study and Livable Community Plan-Finalizing the 3-Year Effortwashingtoncountycpo
"Aloha-Reedville Study and Livable Community Plan-Finalizing the 3-Year Effort" was presented to the Washington County Board of Commissioners on Feb. 11, 2014
This document discusses implementing citizen engagement for government budget consultation using online tools. It describes Open North, a nonprofit that builds websites to help governments engage citizens. An example is provided of the Plateau Mont-Royal borough of Montreal using Open North's budget simulator to consult residents on its budget. Key benefits of the online consultation included lower costs than offline options, higher participation rates, and residents providing specific, quantifiable feedback to help shape budget decisions. The document outlines best practices for online consultations, such as promoting the consultation widely and following up to share results.
Presentation on the ‘Putting People First’ initiative by Hammersmith £ Fulham, Kensington and Chelsea, and Westminster. Presented by Nick Marchant at the Adult Social Care Signposting Discovery Day held on 2 March 2015 in London.
Holly Neill EMRAN presentation - vapn and laeoCCraig138
The Vulnerable Adults' Providers Network (VAPN) is a network for voluntary and community sector organizations that work with vulnerable adults in Nottingham. The VAPN aims to help members better support vulnerable adults, improve their services, and connect groups to commissioning opportunities. The VAPN holds bi-monthly meetings to share information, connect members, and discuss the local commissioning process. It is also connected to other networks in Nottingham to further share information amongst members.
Proposal: A new City of Oakland Technology Commission Phil Wolff
Many of Oakland's tech challenges could benefit from public-private leadership. This is a rough draft presentation of the text at http://oaklandwiki.org/Technology_Commission_Proposal
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
How to Add Chatter in the odoo 17 ERP ModuleCeline George
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
Leveraging Generative AI to Drive Nonprofit InnovationTechSoup
In this webinar, participants learned how to utilize Generative AI to streamline operations and elevate member engagement. Amazon Web Service experts provided a customer specific use cases and dived into low/no-code tools that are quick and easy to deploy through Amazon Web Service (AWS.)
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
Your Skill Boost Masterclass: Strategies for Effective Upskilling
CAO PPT.pptx
1. Information, education and dispute resolution
Engaging and
empowering Ontario’s
condominium
communities
CAO | Engaging and empowering Ontario’s condominium communities
2. 2
Why was CAO created?
CAO | Engaging and empowering Ontario’s condominium communities
About CAO
An estimated 50% of new
Ontario home registrations
are condos
Roughly 1.5 million condo
residents
New, modern solutions needed to
manage this changing landscape
3. 3
How was CAO created?
CAO | Engaging and empowering Ontario’s condominium communities
About CAO
2012
The province conducted a
public consultation process
to find out how to serve
condo communities better
2015
New Protecting Condo
Owners Act modernized the
Condo Act and paved the
way for the creation of CAO
2017
CAO launched its initial
services and resources under a
consumer protection mandate
4. 4
How does CAO work?
CAO | Engaging and empowering Ontario’s condominium communities
About CAO
Governance
Not-for-profit corporation
governed by an independent
Board of Directors
Accountable
To the Minister of Public and
Business Service Delivery
through an Administrative
Agreement
Digital Services
Accessible and cost-effective
services and resources
6. 6
• Condo forms, templates, tools
• Condo Returns and Public Registry
• Support from Information Services Team
• Guides for buyers, landlords, owners, tenants
and more, to support condominium living
Information &
resources
CAO | Engaging and empowering Ontario’s condominium communities
How CAO helps
7. 7
• Director training available to anyone online at
no additional cost
• Mandatory for directors
• Study at your own pace with no exams
• Advanced training available on key topics
Education
CAO | Engaging and empowering Ontario’s condominium communities
How CAO helps
8. 8
Guided steps to common issues
• Helpful material for communities to resolve
issues early
• Information, tools and templates to guide
dispute resolution between condo community
members
• Covers the most common issues including
parking, storage, pets, noise, odour, records
and more
Issue & dispute
resolution
CAO | Engaging and empowering Ontario’s condominium communities
How CAO helps
9. 9
Condominium Authority Tribunal (CAT)
• Canada’s first fully online tribunal
• Available 24 hours a day
• Save time and costs compared to in-person
proceedings
• Decisions are publicly available on CAO’s
website
Issue & dispute
resolution
CAO | Engaging and empowering Ontario’s condominium communities
How CAO helps
Negotiation
($25)
Mediation
($50)
Decision
($125)
Total cost for all three stages: $200
Three-stage process:
10. Stay in the know with CAO!
Important news and updates, delivered straight to your inbox
thecao.ca/subscribe
CAO | Engaging and empowering Ontario’s condominium communities
Editor's Notes
1282752681 Downtown Toronto
CAO was created to support Ontario’s rapidly growing condo community: 60% of new Ontario homes are condos, and 1.6 million Ontarians are living in condo units.
Condo living is an increasingly popular choice, and comes with unique rules and responsibilities.
The provincial government created CAO to help support condo owners, residents, directors and managers to live more harmoniously in a shared community.
In 2012, the province conducted a public consultation process to find out how to serve condo communities better.
Based on feedback from condo community stakeholders, the Protecting Condominium Owners Act (PCOA) was passed in 2015.
https://www.ontario.ca/laws/statute/S15028
The PCOA amends the Condominium Act, 1998, enacts the Condominium Management Services Act, 2015.
https://www.ontario.ca/laws/statute/15c28
It also established two new administrative authorities:
The Condominium Authority of Ontario (CAO)That’s us!https://www.condoauthorityontario.ca/
The Condominium Management Regulatory Authority of Ontario (CMRAO)https://cmrao.ca/
The CAO launched its initial services and resources on September 1, 2017, under a consumer protection mandate.
The CAO is funded through annual assessment fees paid by condominium owners and collected from condominium corporations; funds are used to deliver services to condominium communities.
We’re an independent, not-for-profit organization governed by an independent Board of Directors.
And we’re accountable to the Ministry of Government and Consumer Services through an Administrative Agreement. We report to the Ministry on our operations and performance through business plans, budgets, annual reports, and other regular reporting.
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CAO provides free, easy-to-use information and resources to help support harmonious condo living, including:
Condo forms, templates and tools
An online filing system for condo returns and a public registry, with specific information about condominium corporations, such as the date registered, address for service, and information about the current board of directors
Support from our Information Services Team, staff who answer inquiries and provide guidance to owners, residents, directors and condominium managers by phone and email on varied and complex issues that often arise in condominium communities
Downloadable how-to guides for condo buyers, landlords, owners, tenants and more
https://www.condoauthorityontario.ca/resources/
Under the Condo Act, CAO is responsible for providing mandatory training for active condo directors in Ontario, to support good governance for condo corporations and foster a harmonious condo community culture.
https://www.condoauthorityontario.ca/director-training/
The training, provided by CAO through its website, is available to anyone, free of charge, and covers many relevant topics, including director responsibilities and obligations.
Many condo boards are responsible for large operational budgets on behalf of the condo corporation, and condo directors operate on behalf of owners—they play a critical role in ensuring that condo corporations and their assets are well managed.
As of November 1, 2017, all condominium directors in Ontario must complete CAO’s director training program within 6 months of being appointed, elected, or re-elected to a board (unless they previously completed the training within the preceding seven years).
The training does not contain a formal exam or test, but there are knowledge checks throughout.
If a director does not complete the training within 6 months of being appointed, elected, or re-elected, they immediately cease to be a director of the corporation, as set out in a regulation to the Condominium Act, 1998.
Over 5,000 people have already completed the training, and more than 90% of trainees who have provided feedback say the content was valuable and easy to navigate.
It’s not unusual for issues between neighbours or the board to arise.
For example, noise complaints are among the most common issues in condo communities.
CAO provides guided steps, letter templates and more tools to help condo owners, boards and managers work collaboratively to resolve their issues before they escalate into disputes.
For any common issue, owners should start by reviewing their condominium corporation’s governing documents. If you don’t have a copy of your condominium corporation’s declaration, by-laws or rules, you can request a copy from your condominium corporation using the Request for Records form, available on our website.
https://www.condoauthorityontario.ca/issues-and-solutions/
It’s not unusual for issues between neighbours or the board to arise.
For example, noise complaints are among the most common issues in condo communities.
CAO provides guided steps, letter templates and more tools to help condo owners, boards and managers work collaboratively to resolve their issues before they escalate into disputes.
For any common issue, owners should start by reviewing their condominium corporation’s governing documents. If you don’t have a copy of your condominium corporation’s declaration, by-laws or rules, you can request a copy from your condominium corporation using the Request for Records form, available on our website.
https://www.condoauthorityontario.ca/issues-and-solutions/
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