The document provides a summary of various events and accomplishments at Baxi UK and Ireland. Some key points include: - Baxi's website was ranked first in a report on digital marketing performance in the manufacturing and engineering sector. - Baxi joined The Telegraph Business Club and was featured in a video showcase highlighting the company's success and focus on customer experience. - Baxi supported Gas Safety Week through a social media campaign to recognize gas safety heroes. - The company is exploring opportunities to offer employment placements to individuals with Down Syndrome through a tailored workplace program. - A new high-efficiency boiler, the Potterton Promax Ultra Combi, was launched targeted towards housebuilders

1. Customer Support
conference
Baxi website tops the poll
Safety first
Trainee high spot
We go to the races
...and lots more!
CanDoNeWs FROM The eMplOyees OF BAXI uK AND IRelAND Issue 22 AuTuMN 2015

2. 2
>>CanDo
,
C o n T e n T s
Issue 22 AuTuMN 2015
CanDo
Cover
story
The super eight
conquer Kerry!
See page 9
Meet the editorial team
editor, Jocelynne Rowan, PR Manager,
Baxi, and helen Banham, internal
Communications Coordinator, Baxi.
Please send any thoughts, ideas or
suggestions to Jocelynne, helen or
your local Comms Champions.
Alternatively, you can email:
cando@baxi.co.uk
Dear colleagues,
suis imputat utilitas chirographi, ut syrtes
vix frugaliter praemuniet pompeii.
Quadrupei fortiter vocificat suis.
Quinquennalis oratori libere deciperet
gulosus fiducias, etiam umbraculi fermentet
saburre, iam incredibiliter bellus zothecas
imputat cathedras, utcunque lascivius rures
spinosus circumgrediet agricolae, semper
ossifragi lucide conubium santet saetosus
syrtes. umbraculi corrumperet aegre bellus
catelli. Adfabilis oratori agnascor Medusa.
pretosius syrtes conubium santet pompeii.
Quinquennalis ossifragi praemuniet
zothecas, quamquam fiducias iocari saburre.
Chirographi corrumperet umbraculi. Agricolae
conubium santet fiducias. umbraculi
corrumperet fiducias, etiam concubine
praemuniet verecundus agricolae, ut fiducias
insectat agricolae, quamquam satis gulosus
suis corrumperet catelli, et syrtes fortiter
fermentet saburre, ut plane quinquennalis
syrtes imputat fragilis concubine, semper
verecundus umbraculi iocari apparatus bellis.
Chirographi spinosus imputat ossifragi.
Matrimonii vix infeliciter corrumperet satis
pretosius saburre, iam rures deciperet
incredibiliter perspicax saburre, etiam
Octavius corrumperet quinquennalis syrtes.
Apparatus bellis satis frugaliter deciperet
oratori, quamquam Medusa insectat
ossifragi, semper gulosus concubine
verecunde imputat Caesar, ut suis vocificat
fragilis concubine. saburre circumgrediet vix
adlaudabilis quadrupei. satis adfabilis
zothecas deciperet fiducias. Quadrupei
fermentet plane parsimonia umbraculi.
Fiducias praemuniet pessimus gulosus suis.
Tremulus cathedras divinus senesceret
fiducias. Oratori insectat adlaudabilis suis.
parsimonia fiducias infeliciter circumgrediet
gulosus quadrupei, quamquam chirographi
divinus conubium santet utilitas ossifragi.
Chirographi optimus fortiter miscere
verecundus rures. plane perspicax zothecas
fermentet agricolae. Octavius imputat
lascivius zothecas, utcunque bellus saburre
iocari adlaudabilis cathedras. Verecundus
suis adquireret cathedras, quamquam
gulosus oratori imputat fiducias, ut bellus
umbraculi satis verecunde insectat syrtes.
parsimonia concubine agnascor oratori,
quamquam syrtes optimus infeliciter
amputat quadrupei, ut suis imputat
cathedras. pessimus bellus umbraculi satis
libere insectat ossifragi. Rures conubium
santet zothecas. plane adlaudabilis rures
satis comiter suffragarit optimus bellus suis.
pessimus saetosus rures amputat
adlaudabilis agricolae, semper concubine
celeriter fermentet Medusa. Adfabilis
cathedras iocari pretosius umbraculi,
utcunque saetosus fiducias insectat
ossifragi.
Quadrupei iocari rures, quod Caesar
corrumperet utilitas saburre. Gulosus
fiducias divinus conubium santet suis, etiam
agricolae optimus libere miscere Aquae sulis.
Fiducias fortiter corrumperet fragilis saburre.
satis gulosus oratori iocari ossifragi, iam
rures insectat apparatus bellis, utcunque
cathedras pessimus comiter fermentet
pompeii, quamquam zothecas vocificat
concubine, ut plane bellus umbraculi
frugaliter fermentet pretosius quadrupei.
Bellus agricolae corrumperet parsimonia
quadrupei. saetosus catelli conubium santet
pessimus adlaudabilis suis. Quadrupei
vocificat bellus syrtes. Apparatus bellis
divinus circumgquadrupei vix infeliciter
vocificat Octavius, semper umbraculi iocari
apparatus bellis, utcunque Aquae sulis
conubium santet aegre perspicax syrtes.
Ossifragi vocificat Caesar, quod plane
verecundus quadrupei suffragarit agricolae,
ut matrimonii circumgrediet saetosus
chirographi, etiam Aquae sulis satis comiter
praemuniet rures. Chirographi lucide
agnascor parsimonia agricolae, ut tremulus
apparatus bellis neglegenter deciperet
pessimus saetosus syrtes.
Verecundus ossifragi optimus celeriter
circumgrediet suis. Oratori vocificat
adlaudabilis chirographi. saburre
corrumperet concubine. parsimonia
apparatus bellis fermentet verecundus
syrtes, quod lascivius saburre agnascor
Caesar. Aquae sulis vocificat cathedras.
David Pinder
CeO uK & Ireland
Welcome!
The PeoPle’S highlighTS
Baxi is tops Page 3
Awards and successes Page 4
Focus – Customer Support Page 5
iiP Accreditation Page 7
Ring of Kerry Cycle Page 9
Accidents reduced! Page 13
ourmarket online store Page 14
RegUlARS
CSR Pages 6 & 7
MVV Throughout
National charities Pages 8, 9 & 10
Meet the teams Page 11
internal Comms Page 14
Movers and shakers Page 15
A day in the life... Page 15
employee benefits Page 16

3. Baxi joins the Telegraph Business ClubBaxi has achieved the distinction of being the first manufacturer in the
HVAC industry to be invited to feature in a showcase of British businesses
renowned for their strategic insight, stability and growth.
3
>>CanDo News
To raise the profile of digital
marketing within the Manufacturing
and engineering sector, a sector that
does not always see the importance
of this rapidly increasing marketing
channel, Katapult, a digital marketing
agency, compiled the Manufacturing
and engineering edition of the
Midlands Marketing Index.
The report looked at our online
presence and took into account many
factors including responsiveness of
website, content, digital tools,
videos, social media, blogs, search
engine optimisation (seO) and lead
generation performance.
Over the last few years, Baxi's
marketing strategy has shifted
significantly towards digital
marketing, based on extensive
insight into customer needs and the
customer journey.
Our website has been developed to
offer the best possible experience
across devices, and over the last
couple of years have put in a huge
amount of work developing content
for the website, including helpful
tools and
videos to
support our
visitors. This
effort has really
paid off and we
have seen significant
year on year increases in website
traffic, engagement and conversions.
For Baxi this is just the start of a
really exciting journey where digital
will continue to be a major focus for
us in 2016 and beyond.
Thank you and well done to
everyone for your hard work and
dedication, which is obviously now
making a significant impact in the
market place.
This showcase is an online resource
pioneered by The Telegraph newspaper
which aims to share the secrets of
success behind well-known companies,
pinpointing what differentiates them
from their competitors. The
www.telegraph.co.uk/finance/
businessclub/business-clubvideo/
manufacturing-sector videos/11705778/
baxi.html link provides access to the Baxi
video, which is entitled 'Making it easy
Matters', in which staff and installers
discuss how Baxi has become a leading
light for the heating industry, with footage
exploring its manufacturing plant, research
and development facilities and training
courses.
David pinder, CeO for Baxi uK and Ireland,
comments: "We are proud to have been
selected by The Telegraph to join other
prestigious companies in featuring in such
a respected resource for British
businesses. We hope that our film will give
our customers and homeowners an insight
into what makes us tick and how everything
we do centres around our 'make it easy'
‘We help installers
to help their
customers’
‘It’s easy to
work with Baxi’
‘..it’s a damn
good boiler!’
‘They’re
fantastic, our
workers’
Are we Work Fit?
Managers at Warwick were
impressed by the practicality and
realism of the WorkFit
programme, a tailored service
offered by the Downe’s Syndrome
Association, dedicated to making
employers aware of the learning
profile of people with DS.
The programme provides structured,
cohesive support for both employer and prospective employees,
based on achieving a clear progression towards encouraging people
with Ds to realise their employment goals.
The WorkFit initiative is in perfect tune with our CsR aspiration to
seek to have as meaningful as possible involvement in our local
community and Warwick managers gave their full support to
exploring the possibility of placements being offered to Ds
candidates. An initial meeting was held with the Association’s
employment Development Manager, which was filmed by the BBC for
a documentary. Discussions are continuing and information about the
outcome, and any resulting documentary, will be contained in a
future Issue. In the meantime, we can all be proud of yet another
shining example of how our Baxi values can be, and are being,
realised in meaningful action.
gAS SAFeTy WeeK
Baxi is fully committed to supporting
the annual Gas Safety Week, which
raises awareness of gas safety in the
UK's 23 million gas fuelled homes.
This year Baxi launched a social media
search for a Gas safe hero, inviting gas
safe engineers to post examples of
where they have made a dangerous gas
situation safe. The winner received £150
worth of vouchers, whilst on each day of
Gas safety Week a selected twitter
follower received a carbon monoxide
alarm.
paul hardy,
managing
director at Baxi,
commented:
“Gas safety is a
huge issue for
both the
industry and consumers. Our Gas safe
hero campaign championed engineers up
and down the country, while our
giveaway of carbon monoxide detectors
helped hammer home the dangers of
unsafe gas appliances.”
Potterton Promax
Ultra Combi
We have launched the new Potterton Promax Ultra Combi.
It has been designed specifically for housebuilders and
social housing providers to give them a boiler with
excellent SAP 2012 seasonal efficiency rating that
provides cost effective Building Regulations compliance.
Baxi is tops!
We are delighted to announce that Baxi’s website and digital
marketing activity has been ranked number one in a report of the top
50 Midlands manufacturing companies. The list includes giants such
as JCB, Rolls Royce, Jaguar Land Rover and Kingspan.

4. 4
>>CanDo high visibility
exhibitions
Awards & Successes
Sponsorship
Twin targets
Main Heating chose PHEX
Manchester and PHEX Chelsea,
two major events, to display
their defining commitment to innovation, technology and excellence.
These regional exhibitions give manufacturers, suppliers and distributors the
opportunity to meet existing and potential customers under one roof on their
own turf (or within easy reach of their base). The Independents sales teams
will be talking about training and the Works loyalty scheme and showcasing
the Main eco elite Combi boiler and the Main heating unvented Cylinder.
Baxi on
the road
The Baxi Make it Easy offer
was an eye-catching part of
the Heating & Renewables
Roadshow when it visited five
regional venues in September.
This annual event, designed to give
industry professionals the
opportunity to ‘educate,
communicate and collaborate’ lived
up to its billing in prestigious
locations in Coventry, exeter,
Farnborough, edinburgh and
Manchester.
Baxi was delighted to be
shortlisted for Innovation of the
year and Training Initiative at the
heating & Renewables Awards 2015,
held the Ricoh Arena, Coventry.
CIphe awards
ceremony
Heatrae Sadia
recently hosted the
Student Awards for
the Norfolk branch of
CIPHE (Chartered
Institute of Plumbing
& Heating Engineers).
Attended by local college students and branch
members, the evening featured a presentation,
given by Jon Cockburn, head of Marketing, on what
heatrae sadia is doing with regards to the new
erp legislation, as well as a factory tour, a buffet
and the awards presentations.
The three best performing students, emma Taylor,
simon Ashley and Jordan Gracia (pictured),
received their awards from the CIphe uK
president, Terry stephenson, who was performing
his first official duty in his new role.
This was the first time the university had taken
part, and the competition was fierce.
The design brief was to create a device that
would be mobile, powered by a 6v motor, with the
ability to both climb and descend, and able to
support an overall weight of 650g when at the top
of the climb. Chris and his colleagues designed a
device that completed its complex task in 5.5
seconds, earning them second place in local heats,
and qualifying them to compete in a regional final
against other North West universities. Chris
recalls: “On the day of the competition our device
proved to be the best, beating entries from other
universities such as lancaster, Manchester and
liverpool, as well
as from the uClan
team that edged
us out in the
heats. We are now
off to IMeche headquarters in london in October,
to represent the North West universities in the
national finals.”
Whilst this was going on, Chris achieved excellent
grades in the first stage of his Degree I, and
has been awarded Best performing student in
stage one of the Beng Mechanical engineering
Degree. “Congratulations, Chris”, does not sound
nearly enough!
Climbing the heights
During the course of the year at the University of Central
Lancashire (UCLan), Chris Commins, Trainee Product Design
Engineer, Preston, was asked, with others, to design and develop
a device to compete in the Institution of Mechanical Engineers
(IMechE) 2015 Design Challenge.
Warwick Food and Film Festival
As part of supporting the Warwick Rocks project
throughout 2015, Baxi helped sponsor the Food
and Film Festival, held over the August bank
holiday weekend.
Main attractions were a streetfood line-up from
some of the nation’s top streetfood providers, with
four classic films. In order of appearance, these
were Back to the Future, Toy story, Jurassic park
and Raiders of the lost Ark, providing laughs, thrills
and spills of a family-friendly variety. The event
organisers expressed a special thank you to Baxi
for their additional support for the events in 2015.
Baxi supports ‘Town’
Stratford Town FC has been an important part
of the Stratford community for over 60 years,
and in recent years has played with
distinction in the Southern Football League,
last season gaining promotion to the Premier Division.
Baxi is pleased to be associated with the continuing development of ‘Town’,
and during the coming season our name will be carried on the 1st Team’s
home and away shirts, display boards at the DCs stadium and on match
programmes and the Club’s website.
Baxi at the races!When Baxi was offered the chance to sponsor
a race at the Brighton Festival of Racing, it
was odds on that it would accept.
A field of eight competed in the Baxi Boilers
handicap stakes on Friday 7th August. With the
going good to firm, star Asset, the three year old
4/6 favorite, ran true to form over the seven furlongs, hitting the front in the
final furlong to come home by three lengths.
Park House Rugby Club
in Bromley is a go-ahead
club, with a very active
junior section. The club’s ambition is epitomised by tours it
arranges for the Under 15’s team and Baxi is pleased to show its
support by providing shirts for tour matches.
Baxi on tour

5. 5
>>CanDo Focus on Customer Support
The conference sessions, based on
the principles of The Art of Brilliance,
focused on the importance of
training, team work, feedback and
sharing a vision of attaining our
business strategy by concentrating
on demand creation rather than sales
push. Andy Whittaker, the inspiration
behind the Art of Brilliance,
highlighted the importance of
change and how a 1% improvement
can make all the difference.
The transition from Great to Brilliant
had already begun, and the
conference identified milestones on
the road-map towards the ultimate
goal.
Feedback showed that customer
satisfaction is improving but there is
a need to define what Brilliant looks
like for our customers, and how to
achieve lifetime loyalty. This loyalty
is not just about the products we
sell, as the quality of our pre- and
post-sales services plays an
important part in providing
a customer experience that will
encourage them to recommend Baxi.
Brilliant companies need good ideas
and everyone has something to
offer in the drive to develop
innovation. The idea sharing theme
was a constant throughout the
conference’s activities, including the
wide ranging breakout sessions, the
Graffiti Wall (which certainly did
attract some thought provoking
comments!) and the final reminder
to delegates to provide feedback to
the conference survey. All feedback
will be used in the planning of the
2016 Brilliant event.
Great work by individuals is being
highlighted through the Beyond
the Call of Duty scheme, which
gives everyone the opportunity to
nominate colleagues for meaningful
recognition. A number of industry
and more general awards are being
entered to showcase the great work
that is being done thoughout Baxi
Customer support. All award
winners will be decided later in the
year. The impressive support given
to Marie Curie, ourchosen charity, has
already achieved the status of
Brilliant and reflects admirable
commitment to our business values.
To conclude what had been a
highly successful conference,
delegates were strongly motivated
to aim high, work hard and succeed
together in creating something truly
Brilliant at Baxi Customer support.
Hosted by Lee Robinson, UK Customer Services Director, the Baxi
Customer Support Conference 2015 looked back on the inspirational
progress made since 2014 in moving the customer journey from
Good to Great, whilst looking forward to the challenge of achieving
the ultimate goal of moving from Great to Brilliant.
Brilliant Customer support Conference
Baxi Customer Support Conference 2015
This new tool:
• Makes it easy for our customers to book
annual services and repairs.
• Reduces Baxi Customer support call
volumes.
• Provides commercial opportunities to sell
products and services. (Later phases)
Already in operation, the first phase provides
Baxi protection plan customers only with the
opportunity to book their service online when
they receive an annual service reminder
from Baxi via text or letter. later phases
will provide customers with the opportunity
to book a repair, and to buy a service or Baxi
protection plan online. Once customers have
booked online, they will then be able to create
an account, and view and amend existing
bookings. updates, confirmations and
reminders will also be
sent automatically.
The design of the tool is in line with the
Baxi website and based on customer journey
research. As this is a soft launch the portal will
not be promoted elsewhere until the later
phases are in place.
nest launch
August 3rd saw the launch of a direct mail
initiative by Baxi Customer Support, targeting
42,000 customers of Domestic and General, our
warranty scheme partners, living within a
specific area.
The leaflet provided customers with the great
opportunity to buy a Nest thermostat, with
installation included in the deal. such an offer was
very appealing, and it was no surprise when the first
order was received on
August 6th!
Colleagues
will be
pleased to
learn that
the offer is
to be
included in
the Friends
and Family
scheme, so if
you are
interested, watch
developments!
engineer booking tool
In support of Baxi's brand proposition
to 'make it easy' for customer, we
have launched a new online tool
www.baxi.co.uk/booking
Lee Robinson
sets the scene
Sharing ideas in a breakout session
Banksy might approve!

6. Introduction
Paul Rivett, MD, Heatrae Sadia, considers our progress.
The Company remains fully committed to both the
CsR and MVV programmes and recognises the need
to run both initiatives efficiently and to eliminate
duplications were they exist. Accordingly, a full review of the uK structure required to run the initiatives
has been undertaken, including dovetailing with the BDR Thermea CsR programme 'Better Together'.
We recognise that excellent work continues at the local business unit level and we want to ensure that
support structures are in place to enable this to
continue. A full announcement will be made in
due course. Throughout the pages of CanDo,
look out for highlighted items that exemplify
our values in action.
6
>>CanDo Corporate Social Responsibility
Positive and
Passionate Safety Reliable and
Responsive
Trust and
Respect innovation
Work place pillar –
heatrae Sadia health Week
heATRAe SADiA
emma hunt
Purchasing
Administrator/
Materials Controller
Rachelle
Vandersloot
Factory Operative
WARWiCK
Ben heaselgrave
Telephony
Infrastructure
Analyst
Rickie McMahon
Marketing Assistant
Wendy Cracknell
Baxi Customer
Support
FielD eNgiNeeRS & SAleS
Dave lucas
Baxi Area
Sales Manager –
Northern.
PReSToN
Brian Tyrer
Semi Skilled
Operator
Tomas Racz
Semi Skilled
Operator
Szilvia huszar
Finance Assistant
Donna Simpkin
Assembly Key
Operator
ReMehA CoMMeRCiAl
Tracy Vanner
Internal Sales
Commercial
Supervisor
David griffiths
Domestic Service
Engineer
Beyond the call of duty
You are keeping the judging panels busy
considering your nominations under the Beyond
the Call of Duty scheme and up to the time we
went to press, the following colleagues were
awarded recognition for their outstanding efforts.
The Heatrae Sadia Health and Wellbeing Week was certainly fit for
purpose, as it offered employees information and challenges focused
on a healthy lifestyle.
Involvement in some options required passive participation, such as a health
check, a massage, or consuming free fruit and smoothies. Other activities
were more energetic, namely a timed cycle challenge and a table tennis
competition, whilst taking part in the exercise bike raffle involved taking a
real chance! The opportunities provided were, hopefully, of on-going benefit
to all participants. There was, however, one undoubted beneficiary, namely
Marie Curie for whom the combined efforts raised £587.
The good work was carried on by a Book and Bake sale a few weeks
later, which earned a further £75 for our chosen charity.
Martin Gilding (R&D),
with vouchers for
winning the cycle
challenge
Anthony Gravestock (left) challenging
Jon Cockburn, Norfolk County Table
Tennis Champion.
Matthew Broughton
(Design Engineer),
winner of the table
tennis competition
Hayley Leggett
(Marketing),
winner of the
exercise bike raffle
Book and Bake
sale
Cold comfort for
Warwick!
On one particularly
hot Friday in
summer, colleagues
at Warwick received
a delightful
surprise.
Rachel Gordon,
service Centre Manager, Baxi Customer
support, advised them that “In recognition and
with thanks for everyone's hard work in this
week's searing heat,” arrangements had been
made for an ice-cream van to be at Brooks
house Car park. Ice-creams could be claimed at
the van by presenting an easily obtainable
raffle ticket. how cool was that!
Remeha
Commercial
health Week
The Remeha Commercial
Health Week got off to
a flying start with
everyone receiving a free
Remeha branded cool bag.
Fun activities followed thick and fast,
whilst representatives from expert
specialist organisations were on hand
throughout the week. The final event, held
at a skittle alley in Binfield, was worthy of
special mention.
A big thank you to our organiser pat Brown
- the standard has been set for next year!

7. investors in people
7
Community pillar – heatrae
Sadia, the first resort
environment pillar –
lifting the lid on the bins
Market place pillar –
Warranty Compliance
Why aren’t there any bins in the
meeting rooms?
The number of bins in the trial is
limited, but this is being addressed.
There should be at least one nearby,
outside the room.
How often will the bins be emptied?
Daily. If this is not required, at least
every two days.
Where can I put my tea bag?
In the general waste – but store them
in a cup/container to limit the number
of trips to the bins!
What if I can’t leave my desk as I
take calls?
Try taking the rubbish each time you
have a natural break.
Why isn’t there a bin closer to me?
Bin locations are being monitored. If
needed, extra bins
will be provided, but
the overall aim is to
reduce the number of bins.
We used to separate cans and
coffee cups, why can they all go in
the same one now?
Our recycling partners send mixed
recycling to an MRF (Mixed Recycling
Facility), where separation takes
place.
since June, we have recycled 450
kilograms of rubbish, which would
normally have gone to straight to
landfill. That's as much as a Grand
piano or a Grizzly bear weighs!
We have also identified a local
charity to collect our empty drinks
cans for recycling.
Warranties are designed to give total piece of mind
and protection. So it is important that customers
understand our terms and conditions, and these
have received a Crystal Mark under the Plain
English Campaign.
unfortunately, notwithstanding our best efforts, since April this year
customer non-compliance with our warranty requirements has resulted in
the invalidation of over 50 warranty claims. We do not intend to just accept
this situation, and are redoubling our efforts to ensure that customers fully
understand and comply with our warranty requirements. As a result, Baxi
Customer support is carrying out a review of the three key components on
which warranty compliance is based, and once this review has been
completed, improvements will be identified and incorporated into our
warranty documentation.
When struggling with a
heating problem, Bognor
Housing Trust (BHT) turned
to CRASH for help.
As the Company has assisted CRAsh before, they
turned again to us for help. heatrae sadia was
pleased to offer BhT a Megaflo hot water cylinder.
In the words of the Trust Manager, it "has resolved
all of the issues, and everyone
is extremely happy!” The Megaflo
cylinder in situ
Just the job for solihull scouts
The 1st Solihull Scout Group is a thriving key part of its local
community, supported by local volunteers.
The complete failure of one of the boilers serving the two huts caused
serious problems. Baxi was
pleased to help put this right
and donated a Baxi Duo-tec
Combi boiler, which was
installed by one of the scout
Group volunteers who is a
registered gas engineer.
Farringdon Park upgrade
The Farringdon Park Community Centre, in
Preston, has provided valuable services in one
of the most deprived areas of the UK for some
25 years.
When threatened with closure as part of local
council cuts, its residents struggled against the odds
to keep the centre open. A major issue was finding
the funds to upgrade the heating system, but Baxi
resolved this problem by donating a potterton boiler
that meets all of the requirements. Our helpful action
has been recognised by a ‘’Wow, Thank you
@baxiboilers!” tweet from the centre administrators!
Derian house
hospice shop
Derian House Children’s
Hospice provides specialised
care to children and young
teenagers in the North West and
depends entirely on voluntary funding.
On learning that the hospice is struggling to fund essential refurbishment
of its three retail shop facilities, Baxi joined with other businesses to help
minimise costs. As a local manufacturer, Baxi is donating a Main eco elite 30
he boiler, to be installed in the Derian house hospice shop in Chorley.
Installation underway
For 25 years, Investors in
People accreditation has been
recognised internationally as
the sign of excellence that
highlights a great employer and
an outperforming place to work.
Central to achieving accreditation
under Investors in people is
employee engagement, and at Baxi
the goals of our CsR and MVV
initiatives, that are the heartbeat of
our business, are underpinned and
driven by your wholehearted
commitment and support.
Consequently, the plaques
announcing our accreditation under
Investors in people, which will
shortly be appearing across all of
our sites, should give you immense
pride, as they are a highly visible
testament to the way you give life
to our shared values. your
achievement in helping make
possible our attainment of this
Investors in people accreditation
has been immense, and is yet
another indication of just how
successful we can be together.
The arrival of the new recycling bins
at Brooks House in Warwick has
raised several queries, so here are
a few of the more frequent ones.

8. 8
Rebecca Rawle
of Marie Curie
comments
Your fundraising makes such a huge
difference to people living with a terminal
illness and their families.
sophie was just 18
when her mum was
diagnosed with
terminal cancer. This
was made an extra
challenging for the
family because
sophie’s mum had
been a main carer for
sophie’s grandmother.
With two family members needing care, the
Marie Curie hospice was especially vital for
sophie’s family. said sophie: “The staff are
such special people. I would like to say thank
you to each and every one of them for the love
and support we were given. I will always
appreciate that.”
We couldn’t keep providing this vital care
without your incredible fundraising, so thank
you for your continued support.
>>CanDo National charities
Marie Curie provides free care to people with a terminal illness in
their own homes, or in one of its nine hospices, and vital support
for their loved ones. The charity is also a leader in research into
the best ways of caring for people with a terminal illness. To
access Marie Curie services, please contact your GP or District
Nurse. For further information visit: www.mariecurie.org.uk
Reminder
please send any online
fundraising page links to
Rebecca.rawle@mariecurie.org.uk
to ensure it counts towards our total.
Blooming Great Tea party
RuNNING WIlD!
A Wolf Run is not for the faint hearted, as
those that take part face a hardcore 10k
course, made up of a unique combination of
mud, trail and obstacle runs.
In september, a team from Baxi Customer
support, made up of Alistair Gunn-henderson,
Abigail Rickman, Kami Bassi, James hudson,
Charlotte hawkins, Amy Grierson, Nesrin Ozkan,
louise Murton, lee Robinson, Gavin Brannan,
helen Duckworth, Angela Bennett, Jason Vaughan,
Charlie Thompson and Ben McCarthy took on this
supreme challenge. The running, jumping, wading,
crawling and swimming involved did result in
a few cuts and bruises, (not to mention a near
drowning!), but the whole of the Baxi Wolf
Run team emerged triumphant, their gritty
determination raising a superb £1388 for
Marie Curie.
Northern
Golf DaySlayley Hall in Northumberland was the
venue for the third Northern Golf Day, where
over 70 loyal installers and merchants joined
Executives and ASMs for a great day of golf.
The weather was superb and the day was
rounded off by a BBQ and prize giving. Although
customer Dave Bolton received the award for
finishing Nearest to the pin, by far the biggest
prize went to Marie Curie, our national charity,
which received donations totalling £2320.
Southern golf Day
The Southern sales team recently
organised a golf day at the
Welcombe Hotel Spa and Golf Club
in Stratford.
The assembled guests completed a
challenging and competitive day, but
still had the energy to support a raffle
and auction so generously that they
raised an
amazing and
inspirational
£3755 in aid
of Marie
Curie.
Walk to Remember
Neil Parsley, Engineer, Warwick, in the company of
friends and colleagues, was pleased to join with
others in a pleasant 10k walk, which for many was
a walk in memory of a loved one.
undertaken in aid of Marie Curie, this evening adventure
offered views of sandringham, the Norfolk retreat of her
Majesty the Queen. The evening was rounded off with
entertainment
including live music
and fireworks,
the most lasting
memory being the
£155 raised for our
charity partners.
From left to right: Ian Taylor, Key Account Manager, and Paul
Hardy, Managing Director, Residential Boilers, present Dave
Bolton with his prize
The Marie Curie invitation to arrange fund
raising Blooming Great tea parties certainly
caused a stir!
At Warwick, the main attractions were a Great
Baxi Bake Off competition, with all entries offered
for sale across the Warwick sites, together with
a ‘bring your mug and we’ll fill it up’ offer.
Congratulations to sue shield and sian Williams,
who each won a £20 love2shop voucher for their
brilliant baking, as well as to all the bakers,
brewers and buyers who helped raise dough for
Marie Curie amounting to £105.48!
At Preston, the culinary challenge was to bake
cakes to offer for sale across the site, with the
proceeds going towards this year’s charity target.
The tempting array of delicious delicacies on offer
proved to be irresistible, as they sold like hot cakes
and raised £91.50 for our charity partners. A tea
time triumph for all concerned!
Rickie McMahon, Chloe Newton and Amanda Morey
test the tasty treats
Sophie at her
Graduation ceremony

9. 9
Our mission is to achieve dignity, comfort and
choice for all people facing the end of life.
UNITS
EUROS x000
Irish Hospice
Foundation
€10,130
We have now completed three quarters of our journey towards attaining our national charity targets for 2015. In recent
months you have taken part in several major activities, but full details of all the amounts you raised were not available
when we went to press. even without those added sums, the dials show that you are making great progress towards
achieving, even surpassing, our donation aims. The results of your selfless actions on behalf of others show that you are
doing what you do best and our charity partners are in awe of your achievements.
Marie Curie
£28,550
Kerry eight celebrate!
The 4th July is a date that’s looked forward
to by everyone in America, but it was no less
anticipated by a Baxi team of eight cyclists,
as it saw the start of the Ring of Kerry
charity cycle challenge.
The event comprises seven stages, covering
134 miles on all types of roads, and is a tough
challenge, but the Baxi team members were more
than a match for everything that the Kerry course
planners could throw at them. The team proudly
celebrated their considerable achievement, which
raised €400 for the Irish hospice Foundation and
a further €560 for Kerry Rape Crisis Centre.
Rafters raise the roof!
There was plenty to shout about when a crew of salty sea dogs from
Erdington entered the Leamington Spa Rotary Club annual raft race.
Although new to the event, they had no hesitation in taking to the water, as
this was a way of raising money to support our chosen charity. suitably
attired and equipped, Ben Reeson, paul Gussin , paul Brookes, Dan letts, ed
Jones and Jon Russell made a formidable crew, but they were glad of help
from steve Ridgway to get the raft to the start line. The going was tough and
the rain torrential but, as Ben explained, they soldiered (should that be
sailored?) on and completed the course in one hour 26 minutes, finishing a
creditable eighth out of eleven, and raising a splendid £205 for Marie Curie.
The ‘Heatrae Sadia Mountaineers’ took on the
Yorkshire Three Peaks Challenge in July in aid of
our charity partners.
The team, comprising steve Crabtree, Andrew harvey,
pat Mace, Kevin Mace, Mark storey and Trevor Ralph,
faced horrendous weather conditions during their 26 mile
trek to scale pen-y-Ghent, Whernside and Ingleborough,
the three highest peaks in yorkshire. They all covered the
full course, involving climbing a total height of 7,067 feet,
in an average time of 10 hours 12 minutes.
This exceptional achievement has so far raised over
£1350 for Marie Curie, and if anyone wishes to make a
donation, please note that http://www.justgiving.com/
Heatraesadia-Teamsponsors/ is still open for business!
Valuable
Velothon
In June, Paul Rees, Project
Manager – Prefabricated
Systems, Baxi Commercial,
pedalled into history by taking
part in the inaugural UCI
(Union Cycliste Internationale)
Velothon Wales.
Offered the
choice between
a 50km or
140km road
cycling
challenge, paul
took on the
140km route as
he was riding in
aid of Marie
Curie. huge
congratulations to paul, who
completed the course in seven
grueling hours and clocked
up donations amounting to a
sterling £1,116.
Waiting for the tide to come in (from left to
right): Paul Brookes, Ed Jones, Paul Gussin,
Ben Reeson, Daniel Letts, Jon Russell
yorkshire Three peaks Challenge
Left to Right Back: Andrew Harvey, Pat Mace,
Steve Crabtree, Mark Storey Front: Kevin Mace
Trevor Ralph
C o Ve R S To Ry
From left to right: Andy Green, (Baxi Commercial), Paul T Moss, (Baxi UK), Alan Kavanagh,
(BPM Ireland), Andy Horton, (BDR Thermea), Sergio San Jose, (BDR Thermea), Paddy Fletcher,
(Baxi UK), John Mitchell, (Baxi – Apollo M3), Paul Gussin, (Baxi Commercial)

10. >>CanDo National charities
10
Walk 10 or Cycle 54
Benefits round up
Rounders is the perfect
game for healthy exercise,
as it involves chucking,
whacking, running – and not
a little puffing!
Baxi Customer support
recently proved the benefits to
be gained from an evening of
rounders, when 14 players did
all of the above at Warwick park,
without suffering any injury,
whilst in the process
raising £32 for Marie Curie.
A winning score for all concerned!
Play the game!
Marius Dunkley, Customer Support
Manager, Baxi Genuine Parts, made it
a hat-trick of annual challenges in
August when he hosted the Monkey
Tail’s 24 hour gaming event at Brooks
House, in aid of Marie Curie.
everyone was welcome to take part in a 24
hour video game marathon, even those who
did not know a sonic hedgehog from a sonic Boom, promising all comers
a gaming tournament, madness from sleep deprivation and sore thumbs.
eleven current and former Baxi colleagues put their digital gaming skills
to the test at various times during the 24 hour session, which resulted in a
still accumulating cache of donations for Marie Curie amounting to £968.
The Players (from left to right) Back row:
Amanda Morey, Tracey Morey, Abe Carruthers,
Lee Carruthers (who made all the arrangements),
Hayley Rowbotham, Lee Kavanagh, Dan Adams,
John Beck. Front row: Junior Olasunkanmi
since it was constructed nearly
2,000 years ago, Hadrian’s Wall has
become one of the most iconic
monuments in our islands. To walk
the wall is a popular attraction, with
many of the walks being far from
easy. Marie Curie made available over
50 places on a particularly
challenging 10 mile hike, and nine of
our colleagues were lucky enough to
gain a place. The team duly set off to
follow in the footsteps of the
Romans and completed their hike in
an impressive five hours. Along the
way they found they were also
walking in the footsteps of Robin
hood when they visited an imposing
tree made famous in a hit movie
‘prince of Thieves’, based on his
legendary deeds.
Throughout their travels, the
fearless hikers were enveloped in a
scotch mist, but this did not spoil
their journey through the mists of
time, and there was certainly nothing
imaginary about the rock solid
£1,734.50 that they raised.
The Lake District is known for its
range of cycling options, which
attract both road cyclists and
mountain bikers, and take in country
lanes, permitted cycleways and
bridleways, whilst offering some
fantastic views. some routes are of
the monster variety, and it was one
such 54 mile long challenge that was
taken on by 16 colleagues, who
sensibly bore the name Team 54.
The team was tested to the full as
they tackled their picturesque and
challenging route through the lakes.
starting and finishing in Keswick, it
was breathtaking in every way, with
one rider admitting “It was the
hardest thing I have ever done.
If I had not been doing it for charity,
I would have rung for a car to collect
me and take me home!”
But everybody bravely battled
through and proved that they were in
the right gear, because their great
efforts on behalf of Marie Curie have
so far raised some £2,000 and
counting.
When Marie Curie throws down a challenge you are certainly not known for stepping aside, or indeed back, and this
was proved twice over on the 4th October. On that day, colleagues from Remeha Commercial and Baxi Customer
support tackled a 10 mile walk along hadrian’s Wall, whilst in the lake District, colleagues from the preston site
were cycling for 54 miles, both challenges taken on to help achieve this year’s funding target for Marie Curie.
From left to right: Ian Sutton, Dennis Durband, Dave Duxbury, Dave Wilson-Cook, Vikki Lynch, Lee
Cookson, Rob Dewhurst, Pete Mitchinson, Joanne Emery, Tom Emery, Nigel Pickles, Mick Carey,
Pete Cox,Gregg Cox, Donna Simpkin & Colin Simpkin
From left to right: (Front row) Sian Williams, Tom Kostiuk, Danielle Ince, Michelle Emerson, Jim
Wallace (Back row) Ryan Kirkwood, Dave Griffiths, Danny Murphy, James Porter
Where’s
the taxi
when you
need one!
Where’s Kevin Costner
when you need him!

11. John Dieterman
Development
Team leader
Steve Jackson
Development
engineer
Terry heery
Development
engineer
John harkins
Development
engineer
John Robinson
Development
engineer
Natalia Myjak
Development
engineer
Andy heaps
Development
engineer
Neil Jackson
Development
engineer
Steve Newton
Development
engineer
eric Jackson
support systems
Terry Sharples
Technical
Illustrator
Charlie hull
Development
engineer /
Technical Author
Joe Moore
lab / Model
Technician
11
>>CanDo Meet the teams
Meet the teams
In this Issue we meet our
Research and Development
teams based at Preston and
Norwich. R&D is a vital
function of our business as we
strive to deliver products that
are safe, compliant and at the
forefront in our field for
performance, reliability,
innovation and efficiency.
Preston Team
Norwich Team
Alisdair Cumming
R&D Manager
Amanda Dickson
executive
Assistant
Bob Knowles
Technical Manager
Group MChp /
Design / Controls
Clive Atkinson
project leader
Tom McCarthy
R&D project
leader
Alan Peel
Design Team
leader
Stephen Carr
electronics
(lead)
David Carr
electronics
John Regan-
Stansfield
Design engineer
graham Cox
Design
engineer
Chris Commins
Apprentice
Design engineer
Martin Sergeant
Modelshop
Sam Richardson
Modelshop
Paul Sculthorpe
programme Manager
Brian livesey
NpI project
leader
Paul Moss
Technical Manager
WhB support / local /
Development / lab
Paul Foster
project engineer(eCR)
Vacancy
project engineer
Martin gilding
project engineer
Andy howes
project engineer
Paul Ames
project engineer
Travis Malloy
Design engineer
Ben evans
R&D Technician
Sakiru liasu
project engineer
Mattehw
Broughton
Design engineer
?
Anthony gravestock
Research & Development
Manager
Mark Storey
project
Manager
Andrew Bailey
project
Manager
Alan Clarke
Technical support
Manager
Matthew eckles
programme
Manager
Vacancy
project
Manager
out of the
shadows
In our ‘Meet the teams’ feature in our last
Issue, we could not show a full gallery of
images for the Trainers. We are now happy
to put that right!
lee Atkinson
Remeha
Commercial
Neil harris
Remeha
Commercial

12. Prince2 superb Results
In July, fourteen of our colleagues embarked on a demanding
and intensive five day Prince2 Foundation and Practitioner
programme. Everyone prepared well and, with determination
and effort, passed all parts of the programme.
This earned individual congratulations from the head of employee
Development, who also informed the executive Team of their
outstanding performance.
helen Duckworth (pictured, right) achieved an
incredible score of 88% in her practitioner exam, whilst
the success of the whole group greatly adds to our in
house resource of trained project managers and
complements the launch of our polaris project
Management Framework.
Prince2 Foundation and Practitioner Programme
successful Candidates, July 2015
12
>>CanDo Supported learning
As others
see us...!Hi, my name is Louisa and I am from
Germany. As part of my training I had the
chance to participate on an internship abroad
- at Baxi in the UK.
Although the industry
of Baxi is not a stranger
to me because of my
father’s work as sales
director at Brötje – also
part of the BDR
Thermea group – I was
curious to experience
what the workday in
england is like. When I
was informed I would be
in the marketing department I couldn't believe my
luck – perfect for my brand management studies!
From day one at Baxi everyone received me in a
very lovely way. I immediately perceived the
progressiveness of the company: the five colours
of the values which run through all areas of the
company, the simplicity of how Baxi presents
itself and the transparency towards employees
and customers – not least due to the glass fronts
of the offices!
I really enjoyed my internship and I am looking
forward to reporting to my colleagues in Germany
that you don’t go to the pub and eat scones in the
office every day, but that we can learn a lot from
your positive and lovely attitude at work and in
general.
Thank you for all the precious memories!
John gets down to basics
The Business was glad to welcome John Parker for a three
week summer placement this year when he did excellent
work on two projects.
The first was to build a new database to record all of our training
activities. Working from preston, John communicated with the head of
employee Development based in Warwick, using a range of technologies
including Face Time, video conference, and webex. They only met twice,
showing you can work with people at different locations without jumping
into a car!
John’s second project was to redesign our Course schedule and learning
and Development Directory, both of which can be viewed in the “learning
and Development” section of Ourintranet. John improved the look of both
documents and added hyperlinks allowing full access from either the contents
page or the course schedule.
Thank you John, not only for reminding us that communications can be environmentally friendly,
but also for making it easier to navigate our staff development portal.
Baxi best for Martha
Last year I completed my second year on the
BSc Retailing, Marketing and Management
Degree course at Loughborough University.
A year in industry is a mandatory part of the
degree, and I was fortunate enough to hear
about a possible placement at Baxi and was
delighted to be successful in my application.
On the assessment day I was impressed by the
importance Baxi places on its employees, and the
emphasis on investment in people has been
evident throughout the 14 months that I have
been here.
On 7th July 2014 I reported to Anna Clague, Marketing Manager for Baxi
services, who made my work experience equally as enjoyable as it was
educational. I received a very warm welcome from the Marketing department
and have learned so much from working within this supportive team. The
induction period was excellent, including visits to the factory, spending time
with salesmen, engineers, and their customers, and call centre staff which
helped me to understand how marketing relates to the business as a whole.
Throughout the year I was exposed to a variety of tasks, projects and
events and the knowledge and practical experience I have gained will be of
great benefit for my final year of studies. I now have increased determination
and confidence to pursue a career in marketing.
liam – a safe pair of hands
To help in our compliance with the provisions of the Data
Protection Act, we were pleased to welcome Liam
Fitzpatrick, who is studying law at Warwick University, for
a summer placement.
liam reviewed the outputs of relevant workshops, systems and
processes, spoke with many employees and brought forward a number of
useful ideas and suggestions which will be implemented.
liam also started to work on an e-learning module designed to ensure
that everyone whose job role is impacted by data protection legislation
receives up to date training, complimented by tutor led courses, available
later this year, which will be delivered by the Company solicitors.
Thanks liam, and good luck with your studies.
Adrian hartley
Daniel Richardson
David Devita
Gordon Judge
hannah heaton
helen Duckworth
Joanna Fuller
John pope
leah penny
lindsey Ashford
Michael hefford
Natalie Nevin
Neil Taylor
sean Cummins

13. >>CanDo Fit for purpose
13
BAxi CUSToMeR SUPPoRT
engineers have seen the following improvements:
At the last count, the North region had gone 509
days since the last lost time injury was reported,
and the West region has gone 433 days. The other
four regions are aiming for entry to the ‘365 Club’.
Full credit is due to all engineers for being much
more hazard aware.
WARWiCK SAleS
The divisional sales managers all attended a five
day IOsh Managing
safely course at
Warwick. At the end of
the course, three groups
were formed, each group
working on one key
safety area. These were:
1. Customer visits
2. Manual handling and transporting of goods
3. Company cars
The intention was to carry out a risk assessment
and then implement any identified improvements.
As a result, there has been an increase in the
number of incidents recognised and reported.
WARWiCK oFFiCeS
The August local cascade brief contained a safety
briefing on hazards, near misses, accidents and
how to report them. As a result, reporting has
increased significantly.
eRDiNgToN
In July, erdington held its second safety Day, led by
the safety Values group, with the focus on manual
handling and accident/hazard reporting. Central to
the day was the re-launch of the ‘Good spot’
campaign, which encourages the reporting of
potential hazards and near misses. Following this
successful day, hazard reporting has significantly
increased.
Don’t relax, let’s make these numbers even
more impressive!
Erdington delegates were not left
in the dark about the Health &
Safety message!
Complying with erp It’s all over for
the canteen
As the current tender to
provide canteen services
at Preston was due to
expire, Karen Pearce led
a team of Club Street colleagues to select the
next caterer. They invited candidates to
present to a Dragons' Den style panel.
The first proposed a fresh, locally sourced
seasonal menu, the second offered flexible services
to locations across the site, whilst the third
provided a fixed 24/7 self-service facility.
The second presentation, by Baxterstorey, gained
the ‘Dragons’ unanimous vote, in particular for
service availability all over the site. With the help
of our new partners, the canteen has been
completely redecorated and features prints of
photos taken by the Baxi photographic society. All
are welcome to come and sample it for themselves.
leadership
Challenge
In June a group of thirteen met for "The
Leadership Challenge" in a stunning
Staffordshire setting. Instructions were few –
bring "comfortable clothing" and sunscreen
and be prepared to learn about team work
and leadership!
For three testing days, this peer group from
across the business worked hard, but remembered
to have fun. The highlight was an amazing
rendition of some popular TV shows! On a follow
up day in september, they were able to showcase
their learning, plan for the future and share
their thoughts on how the Company could be
even better.
Well done everyone for your enthusiasm and
good luck with your future team and leadership
experiences.
Training
Year 2013 2015 ytd
No. of lost Time Injuries 24 7
No. of Days lost 592 43
No. of hazards/Near Misses reported 115 2,425
Accidents reduced!
The determination we all share to make working for the Company
as safe as possible is shown by the huge improvements in our
safety statistics and in the many safety initiatives that are being
undertaken across our business.
Ben Wiltshire, Baxi
Health & Safety
Manager
Up for the challenge (from left to right) Helen Duckworth, Martha
Jones, Matt Broughton, Ethan Thompson, Lewis Fear, Lawrence
Parkes, Hannah Heaton, Susannah Moore, John Bromily, Lucy
Chamberlain, Ashlea Arnold, Ben McCarthy, Amy Grierson
Group members keeping their eye on the ball
ErP! ErP! ErP! This seems to
have been our focus for a
very long time. However,
now we can reflect on what
the Preston site has
actually achieved in order
for us to successfully
deliver our new ErP
compliant range of boilers.
The energy-related product
(erp) directive affected every
product and every function and
every individual has played
their part to make it happen.
• Assembly continued to
produce both non-erp and erp
compliant boilers on target
while dealing with
changeovers of product type
and processes, at the same
time as introducing the new
vertical packaging process.
• We created 18 conversion
kits to upgrade 350 training
and sales display boilers,
which saved the business a
huge amount of money.
• We took care to always
satisfy customer demands
while making sure we had as
little stock and component
waste as possible.
• In total we removed 140 non-
erp boilers from our portfolio
and replaced them with 111
new erp compliant boilers.
• We launched the new
potterton promax ultra range.
Throughout the changeover
to erp compliance, we recognise
that the hard work and
commitment of everyone on
the preston site has enabled
Baxi to continue to deliver
the high level of customer
satisfaction expected from
our customers. Thank you
everyone.

14. INTERNAL COMMS NOTICE BOARD
Joanne haddon
Baxi Commercial (Erdington)
joanne.haddon@baxi.co.uk
Fidelma Cowzer
BPM (Ireland)
fidelma.cowzer@potterton-
myson.ie
Jocelynne Rowan
Marketing (Warwick)
jocelynne.rowan@
baxi.co.uk
linda Bell
Baxi Genuine Parts
(Warwick)
linda.bell@baxi.co.uk
Marina Barker
Baxi Customer Support
(Warwick)
marina.barker@baxi.co.uk
Rob Tew
External Sales
rob.tew@baxi.co.uk
Leanne Selway, a stalwart Comms Champ for Heatrae Sadia, has
gone on maternity leave and will be replaced by Matthew
Jamieson. We send our sincere thanks to Leanne for her great
contribution and extend a warm welcome to Matthew.
The importance of the part played by your Comms Champs in
facilitating our internal communications cannot be over stated. By acting
as an always available resource, they provide a direct way for you to
make known your achievements, whether in the field of sport, training or
charity, as well as your views on the way we work. your enthusiasm and
involvement in making our commitments and values a success are vital to
us and your Comms Champs provide a visible and easily accessible
communications link.
Peta Brown
Field Service Engineers
peta.brown@baxi.co.uk
Jeanette lawrenson
Operations (Preston)
jeanette.lawrenson@
baxi.co.uk
Simon Marshall
Components (Preston)
simon.marshall@baxi.co.uk
Amanda Dickson
Executive Assistant R&D
(Preston)
amanda.dickson@baxi.co.uk
Denise Parkinson
Quality Supervisor (Preston)
denise.parkinson@baxi.co.uk
Amanda Thornton
Administrator (Preston)
amanda.thornton@baxi.co.uk
gavin Newson
Heatrae Sadia (Norwich)
gavin.newson@heatrae
sadia.com
Matthew Jamieson
Heatrae Sadia (Norwich)
matthew.jamieson@heatrae-
sadia.com
Katie Meyer
Remeha Commercial
(Wokingham)
katie.meyer@remeha.co.uk
COMMs ChAMps
14
ourmarket
online store
Ourintranet now has a new section called
Ourmarket. Run by the Comms Champs, this is
our very own online store.
Is there anything that you want to buy or sell?
A tablet perhaps, or a bicycle, or even a pack of
striped socks! Then visit Ourmarket which has been
launched on Ourintranet to provide an outlet for you
to advertise goods and services to buy or sell. All
adverts are free, but you can share the happiness of
a successful outcome to your Ourmarket transaction
by making a voluntary
donation to Marie Curie.
The justgiving link can
be found on Ourmarket
on Ourintranet.
Congratulations to
Diane sutherland who
came up with the name
Ourmarket and won
herself some love to
shop vouchers.
ourmarket – our new online store,
by Baxi employees for Baxi employees!
Only you know
who you are
A big thank you to
everyone who took part
in our recent 'Your Voice'
survey. Your feedback really
does make a difference.
We rely on receiving your
opinions, as you are fundamental
to everything that we do, how we
shape, operate and develop our
business. Whenever you share
those thoughts with us, one thing
is certain. All opinions received are
treated in complete confidence, a
behaviour that should be expected
under our shared Value of Trust
and Respect. so, take these
opportunities to speak your mind.
It’s not who you are, but what you
say that is important.
Diane receives her prize from
Maureen Tallis
Three Cheers!
On the 30th September, Neil Bond, Digital
Marketing Executive, Heatrae Sadia, and his
wife became the proud parents of triplets
Amelia Jane, Bella Victoria and Charlotte
Alexia. All concerned are doing well!
email e-learningreminderResponding to the UK Exec challenge to reduce
business emails by 50% and to improve their
quality, the UK email project group are working on
solutions having completed a LEAN workshop.Visit http://www.ourintranet.co.uk/index.php/internal-comms/email-etiquette to learn about the
resulting e-learning modules. Completing them ismandatory if you have an email account. Make sure you
you've done them!
To find out the stats on how many emails you send and
receive, speak to your local email project team member:
Richard Wilcox/ Maggie Greenway (Warwick), paulBrookes (erdington), Mark Whittaker (preston), Neil Bond
(Norwich), Damien Moore (Wokingham). Tell us if you
have tried to reduce your emails – and look out for a new
module on sametime and Quikr!

15. BAxi CUSToMeR
SUPPoRT
Neil Cafearo
has been appointed
Technical support
Manager
heATRAe SADiA
Simon Bailey,
Manufacturing
Manager
Chris Sykes,
BDM – special
Applications
Alan Mcginley,
BDM – Key &
Corporate Accounts
Ben Murphy,
BDM – Key &
Corporate Accounts
15
>>CanDo For the record
Movers and shakers
Stephen has the most unusual
sounding job of 'pickler', and
when informed that he works at
Heatra Sadia as a factory
operative on the process of
building hot water tanks, his job
description becomes even more
intriguing! It turns out that a
'pickling' line is an essential part
of the tank making process, and
Stephen is only too happy to
enlighten us further about his
role in it.
“Though I am employed as a pickler
and pressure tester, the terms
‘pickler’ and ‘pickling' line in this
connection may be colloquial to the
industry. The process may more
correctly be referred to as working
on the 'etching' line, which involves
cleaning an etch from a weld. My
main role is to make sure that every
cylinder that comes through our area
is absolutely perfect in compliance
with the warranty or, if found to be
imperfect, is sent back to the factory
as a reject.
I have a typical day in as much as
there is a target number of tanks to
complete each day, which could be
230, but it varies according to the
types of tank being produced on a
given line and any pressure testing
issues that may be identified. I work
a rotating shift for a set number of
days either from 6am to 2pm or from
2pm to 10pm. each shift starts with
stringent chemical checks on the
acid levels of the cleaning fluids
used and the ph levels of recycled
water for rinsing and ensuring all
safety procedures are adhered to.
The cylinders must be logged as
they pass through and there is
paperwork to do at the end of
each shift.
I work as part of a team of four
operatives and we rotate our duties
each day – two as picklers and two
as pressure testers. A conveyor belt
runs from the welding area carrying
batches of 20 to 30 tanks into the
pickling area. As the tanks are
stainless steel, it is imperative to
clean all the inside welds to remove
any tarnish or anything that has
been touched with impure metals
to prevent any incidence of rust
that may invalidate the warranty.
A pickling machine is like a jig and
there are seven of these which can
each take four to six tanks. The two
picklers visually inspect the welds
for holes before loading the tanks
for the pickling process, which
comprises an acid wash and several
rinse stages, with both recycled and
a final fresh water rinse, before we
unload and reload them onto the
conveyor belt for pressure testing.
The two pressure testers load the
tanks into another jig in the pressure
testing bay, fitting on component
parts to make the tank air tight, then
fitting water pipes and air pipes
ready for the pressure test cycle.
That process starts by filling with
water and raising the pressure to
16-18 bar which is stabilised for
10 to 15 minutes. If there are any
holes in the welds, the water would
start to seep through. The pressure
is then dropped to 10-12 bar so that
we can carry out a visual inspection
with a uV beam and mark any
holes. All tanks that are OK will be
offloaded from the testing bay to
drain when they will move on to
the final assembly area. Any faulty
tanks are returned to the
welding bay.
Our team is also responsible for
monitoring the effluent room where
cleaning of all the acid residue and
water used in the washing and
rinsing processes takes place before
it enters a settlement tank where it
can be cleaned to the correct ph
prior to recycling back into the
process. As with the chemicals
monitoring, any problems in this
area will be indicated on a control
panel, an audible alarm will sound
and, if appropriate, the plant will
automatically shut down. Our team
will then correct the problem, which
means that a large part of our job
is safety awareness and
implementation.
The process is continuous which
suits me as I like to keep busy and
the job is challenging because it is
quite physically demanding. I like to
perform to a high standard, so I get a
lot of satisfaction from ensuring the
products that pass through my area
are produced to the highest quality.”
A day in the life of...
Stephen Carr, pickler
WARWiCK
Maureen Tallis,
now head of
employee Develop-
ment, previously
learning & Develop-
ment Manager
Mick gibbons,
appointed Contract
Manager, Baxi
Customer support,
previously Training
Officer
ReMehA
CoMMeRCiAl
Andrew Keating,
Marketing Director
uK & Ireland, has
extended his duties
to be acting MD at
Remeha Commercial.
BAxi CoMMeRCiAl
Roger Purchase,
Finance Director,
has assumed the
role of MD, Baxi
Commercial, on an
interim basis.
gareth hutchings,
BDM – Key &
Corporate Accounts
Paul howarth,
AsM – Distribution
Sam ely,
BDM – specification

16. 16
>>CanDo employee focus
employee benefits
Mycar salary sacrifice leasing scheme makes available a brand new,
low cost car for up to three years at an all-inclusive fixed monthly cost.
Visit www.baximycar.mycar-leasedrive.com for more information, or
contact 0844 579 8862 (9.00am to 5.30pm Mon-Fri), or email
baximycar@leasedrive.com
gym Scheme offers discounted gym membership and spa days at over
2,500 participating health clubs across uK and Ireland. To find a
participating health club near you go to: www.gymscheme.co.uk/members
and enter the company reference: salex. Alternatively, call 0845 6024 601.
Premier Apartments offers one, two and three bedroom apartments in
seven cities across the uK and Ireland. Company employees can obtain a 5%
discount on top of the rates published on www.premierapartments.com.
To take advantage of this offer, email Juliette Ford at
jford@premgroup.com, quoting reference: Baxi staff Discount offer
Perkz is an online benefits scheme that works with the best retailers, both
online specialists and high street favourites, to provide market-leading
offers backed up by great service to employees of our Company and their
families. you can register at www.perkz.com using the company code: BAXI
Great discounted rates are available to all Company employees, their friends
and family members. Call 0844 335 0211 for all enquiries.
• Boiler and central heating installations • service plans
• Company domestic appliance purchases • Annual service
ChilDCARe VoUCheRS
The Company currently works in partnership with Computershare Voucher
services to offer employees the opportunity to sacrifice up to £243 of their
salary per month in exchange for childcare vouchers which can be used to
pay for any providers of registered or approved childcare across the uK.
heAlTh CASh PlAN
BhsF offers a health cash plan that enables you, from as little as £1.35 per
week, to claim cash towards dental check-ups and treatment, eyesight tests,
new glasses, contact lenses and therapy treatments such as physiotherapy
and chiropody. For further information on the scheme, visit www.bhsf.co.uk
or telephone 0800 622 6552.
Group number – B11604A Product Code – BG
>>CanDo employee benefits
Round up
Warwick Managers on the run!
Warwick Marketing showed that Baxi
Customer Services were not the only
ones to find the thrill of the chase
irresistible as they too were lured into
tackling a Wolf Run.
Not in the least bit daunted by the
challenge that faced them, the fearless five
emerged triumphant after a thoroughly
testing squelch, splash and gurgle. We toast
you! here’s mud in your eye!
leading from
the front
Russell Whelan, Technical
Helpline Advisor, Baxi Customer
Support, was the first Baxi
employee to benefit under our
car leasing scheme, becoming
king of the road in a brand new
Peugeot 108.
New Friends &
Family scheme!
Our Friends & Family scheme offers you the benefit of great service
and competitive prices on our products and services … and includes
friends and family members.
We are currently updating and improving the scheme, including new pricing
and an easier ordering process. And we are giving employees the opportunity
to buy a a Nest Thermostat and have it installed by a Baxi Customer support
engineer. We’ll keep you posted!
New employee
support scheme
Unum LifeWorks is a free and confidential
Employee Assistance Programme that can
help you to run your life a little more smoothly.
Whether you have a simple question or a complex concern, the service is
here to help you and your family with information, advice and support
covering a range of topics affecting your life, health, family, work and
money.
Access hundreds of articles, multimedia resources, booklets, self
assessment forms, online tools including a health encyclopaedia and a
childcare locator.
you can find all the information on Ourintranet, call 0800 048 2702 (uK)
or 1800 937 351 (ROI) or visit www.unumlifeworks.co.uk
you can even download the unum lifeWorks app.
From left to right: Anna Clague, Jo
Haddon, Sian Lewis, Andrea Price,
Lawrence Parkes