Shipping to Canada
Those doing business in Canada ship across the U.S.-Canadian border with
relatively high frequency. Nearly two out of three (62%) ship at least weekly with more than one in four companies (27%) dispatching goods on a daily basis. Slightly fewer than 20% of those we interviewed ship at least a few times per month.
Average transit times vary as well but rapid delivery schedules are important. Two out of three look to deliver within a five day window with most (44%) opting for a 3-day to 5-day timeline. One in four looks to ship more rapidly, selecting either next day (3%) or a two day delivery (24%) There is still the need to balance between meeting customer expectations with cost.
Silicon Valley Bank 2015 State of the Wine Industry ReportSilicon Valley Bank
The Silicon Valley Bank 2015 State of the Wine Industry Report identifies trends and addresses current issues facing the U.S. wine industry, offering data and observations that help that wineries can use to develop their business strategies.
Silicon Valley Bank's wine report is based on its in-house expertise as one of the largest bankers to the West Coast wine industry for nearly 20 years, a proprietary database of more than a decade of winery financials, ongoing research, and an annual survey of 600 West Coast wineries.
Silicon Valley Bank 2015 State of the Wine Industry ReportSilicon Valley Bank
The Silicon Valley Bank 2015 State of the Wine Industry Report identifies trends and addresses current issues facing the U.S. wine industry, offering data and observations that help that wineries can use to develop their business strategies.
Silicon Valley Bank's wine report is based on its in-house expertise as one of the largest bankers to the West Coast wine industry for nearly 20 years, a proprietary database of more than a decade of winery financials, ongoing research, and an annual survey of 600 West Coast wineries.
DiscipleShift 2 From Informing to EquippingJohan Setiawan
DISCIPLESHIFT: Five Steps that Helps Your Church to Make Disciples Who Make Disciples
(JIM PUTTMAN, BOBBY HARRINGTON, ROBERT COLEMAN)
From Reaching to Making
From Informing to Equipping
From Program to Purpose
From Activity to Relationship
From Accumulating to Deploying
eShipper has partnered with Pitney Bowes allowing Canadian shippers to extend their customer base while also meeting the delivery expectations of US-based consumers
The eTail International Delivery Report 2014wnDirect
Getting products to customers without sacrificing profit is a key concern for the logistics and retail industry. Read our report to find out what the biggest areas of concern are, and how these can be overcome.
April 16, 2021 Transportation & Supply Chain Market Update ReportSchneider
The Outbound Tender Volume Index continued to rise, increasing by 0.49% or 75 points. Week over week, volumes have increased by 5.45%.
Compared to the Outbound Tender Volume Index levels during this time in the previous two years, current OTVI is 73.66% higher than 2020 and 56.70% higher than 2019.
April 2, 2021 Shipping, Supply Chain and Transportation Market UpdateSchneider
Outbound tender volumes have rebounded from winter weather and current outbound volumes are 33% higher than 2020 and 57% higher than 2019.
There has been a huge rebound in tender volumes as negative weather impact fades. Outbound tender rejects are steady at 27%, also an impact of severe weather – and a 408% increase year-over-year.
Read the full April 2, 2021 Shipping, Supply Chain and Transportation Market Update here.
March 5, 2021 Transportation Market update ReportSchneider
Outbound tender volumes spike after winter weather.
Current outbound volumes are 59% higher than 2020 and 55% higher than 2019.
There has been a rebound in tender volumes as negative weather impact fades. Outbound tender rejects increased to 27%, also an impact of severe weather – and a 408% increase year-over-year.
DiscipleShift 2 From Informing to EquippingJohan Setiawan
DISCIPLESHIFT: Five Steps that Helps Your Church to Make Disciples Who Make Disciples
(JIM PUTTMAN, BOBBY HARRINGTON, ROBERT COLEMAN)
From Reaching to Making
From Informing to Equipping
From Program to Purpose
From Activity to Relationship
From Accumulating to Deploying
eShipper has partnered with Pitney Bowes allowing Canadian shippers to extend their customer base while also meeting the delivery expectations of US-based consumers
The eTail International Delivery Report 2014wnDirect
Getting products to customers without sacrificing profit is a key concern for the logistics and retail industry. Read our report to find out what the biggest areas of concern are, and how these can be overcome.
April 16, 2021 Transportation & Supply Chain Market Update ReportSchneider
The Outbound Tender Volume Index continued to rise, increasing by 0.49% or 75 points. Week over week, volumes have increased by 5.45%.
Compared to the Outbound Tender Volume Index levels during this time in the previous two years, current OTVI is 73.66% higher than 2020 and 56.70% higher than 2019.
April 2, 2021 Shipping, Supply Chain and Transportation Market UpdateSchneider
Outbound tender volumes have rebounded from winter weather and current outbound volumes are 33% higher than 2020 and 57% higher than 2019.
There has been a huge rebound in tender volumes as negative weather impact fades. Outbound tender rejects are steady at 27%, also an impact of severe weather – and a 408% increase year-over-year.
Read the full April 2, 2021 Shipping, Supply Chain and Transportation Market Update here.
March 5, 2021 Transportation Market update ReportSchneider
Outbound tender volumes spike after winter weather.
Current outbound volumes are 59% higher than 2020 and 55% higher than 2019.
There has been a rebound in tender volumes as negative weather impact fades. Outbound tender rejects increased to 27%, also an impact of severe weather – and a 408% increase year-over-year.
Feb. 19, 2021 Transportation Market - Outbound tender volume index sideways, ...Lindsay M. LaCourse CSM
Current outbound volumes are 42% higher than 2020 and 44% higher than 2019.
Freight volumes have been trending sideways since the first week of January, bouncing between 13,600 and 14,200.
This is typical for January, when freight flows lull in the early weeks of the year. While this year is following a similar pattern, it is at an extraordinarily high level. If the pattern continues, we might expect to see volumes pick up speed toward the end of February.
3 Export Secrets the Fortune 500 Doesn't Want You To KnowShipwire
Three Export Secrets the Fortune 500 Doesn’t Want You to Know.
A special report on successful international product sales.
Applying these three export secrets to your business can jump start your entry into the international marketplace with less risk and more success.
Export Secret No. 1: Globalize Your Supply Chain
Export Secret No. 2: Flex the Power of Local Connections
Export Secret No. 3: Try Before You Buy
Cross Border: The Disruptive Frontier (Accenture Post and Parcel Industry Res...accenture
Customers expect cross-border delivery to match domestic services: fast, free, trackable and easy returns. Five actions can help postal organizations win the cross border delivery race.
US Passport 2015: Cross-border Trading ReportwnDirect
America shares close historical and cultural ties with the UK, so the market offers fantastic opportunities to British online retailers.
In IMRG's “US Passport 2015: Cross-Border Trading Report”, you can find out how to successfully enter this thriving market.
How to Overcome Challenges in Your WooCommerce Site GlobalBeePlugin
Globalizing your WooCommerce site is a dynamic process that requires continuous learning, adaptability, and a commitment to providing a seamless experience for customers worldwide. BeePlugin has expertise in delivering highly customized WooCommerce websites that boost sales and drive conversions.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
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⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
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➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
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➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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2. Canadian E-commerce Presents New Opportunities for U.S. Businesses
2
purolator
Canada is far and away the largest trading partner of the United States.
That makes economic, political, and geographic sense, given the longstanding history of free
trade, political stability, and friendly relations between the two North American allies. The U.S.
Census Bureau reports that in 2012, $292 billion in goods were exported to Canada from the U.S.
A common misconception is that the Canadian logistics market is simply an extension of the
U.S. market. It isn’t; and believing Canada is a simple “extension” is the root cause of most
mistakes made in cross-border shipping. Moving shipments into Canada can be a challenge.
Or, more accurately, it can be a series of challenges.
The rise in B2C, as well as B2B e-commerce, has brought those challenges to an increasing
number of U.S. businesses exporting products to Canada. These operational challenges
are familiar to businesses currently exporting to Canada, but can now be viewed as new
challenges for e-commerce businesses based in the “lower 48.” These include transit times
that can be difficult to measure in days, much less hours; lengthy delays at the border due
to incomplete or incorrect customs paperwork, and multiple handoffs among carriers are not
uncommon.
As Canada’s total population of nearly 35 million is spread across a large geographic area,
logistics costs can also be higher because of the difficulties in building freight “density” into
their operations. Unlike the U.S. where shippers operate from hundreds of facilities in a hub-
and-spoke network, Canadian freight operators have fewer distribution hubs.
The Canadian freight market has its own unique characteristics. In the U.S. where large
operators have a national footprint, the freight carrier market in Canada is fragmented with
only a few truly national carriers; many trucking operators are smaller regional-type carriers.
Additionally, Canada has no true national LTL carriers. Instead, it has mostly regional LTL
carriers that service specific niche markets, domestic or cross-border.
Carriers specializing in the Western provinces, for example, often have limited coverage in
the Eastern provinces of Quebec and Ontario. Freight distribution from Central Canada to
Western Canada typically involves shipping to key break-bulk terminals such as Winnipeg,
Calgary, or Vancouver and then handing off the shipment to a “beyond carrier” or carriers to
serve other markets in the province.
This perceived lack of a countrywide Canadian carrier is not necessarily a correct one!
There are major integrators that serve the entire Canadian landscape for both B2B and B2C
shippers.
To investigate how U.S. businesses are tackling some of these challenges, a study was
recently conducted by Peerless Research Group (PRG) on behalf of Logistics Management
for Purolator International to better understand the challenges and how U.S. shippers are
addressing them as they relate to cross-border hurdles, population density, working with
multiple carriers, etc.
This brief identifies opportunities available to U.S. businesses for resolving Canadian
logistics issues.
3. Canadian E-commerce Presents New Opportunities for U.S. Businesses
3
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Sales and Distribution with Canadian Customers
To better understand the complexities and nuances of the Canadian small
package and freight import sectors, we contacted 218 U.S. operators who
conduct business in Canada. Of these, about 40% currently take orders
over the internet from Canadian customers, and, of those, nearly one-fourth
(22%) maintain a website specifically geared to the Canadian market. This
concentration is a likely result of the growth of exports to Canada and the
recession in 2008/2009 being less severe in Canada than the U.S.
The majority claim their
Canadian sales volumes have
either grown in the past two
years (51%) or stayed level
(37%). And, the Canadian
market should continue to
be fertile territory for U.S.
businesses. Two-thirds of
respondents (65%) expect
Canadian sales volumes to
increase in the next two years.
These manufacturers ship to a
variety of distribution channels
in Canada. Slightly more than
half (51%) ship to distributors
located in Canada, 43% send
to brick-and-mortar storefronts,
while another 21% ship to their
own Canadian-based facilities.
Approximately one-third (35%)
ship direct to customers
resulting from online orders.
When asked what percent of
overall web-based sales are
from Canadian customers,
more than one-fourth (26%)
attribute at least 10% of their
online revenues to Canadian
businesses while an additional
one out of four (26%) U.S.
businesses report between 5%
and 9% of their online revenues to be from Canadian e-commerce activity.
As Canadian sales volume for U.S. businesses continues to show growth
and online order processing serves as a prominent sales channel
development, U.S. businesses are primed to expand their Canadian
business.
Canadian customers
E-commerce activity with Canadian customers
CCoCo dndnducucuctttt e-ee cococommmmmmererercecece wwwititithhh
59%
Canadian market
HHaHaHaveveve dddd dededediicicic tatatat dededed www bebebeb isisisittetete ttttooo
78%
No
Yes
41%
22%
Level of sales activity with Canadian customers
g y
1%
DDuDuDu iririringng ttthhehehe nnexexttt 222 yeyeararss
%%%
34%
65%
NNoNoNoww
51%
37%
13%
Stay the same
Decreased
Increased
4. Canadian E-commerce Presents New Opportunities for U.S. Businesses
4
purolator
Shipping to Canada
Those doing business in Canada ship across the U.S.-Canadian border with
relatively high frequency. Nearly two out of three (62%) ship at least weekly
with more than one in four companies (27%) dispatching goods on a daily
basis. Slightly fewer than 20% of those we interviewed ship at least a few
times per month.
Average transit times vary as well but rapid delivery schedules are
important. Two out of three look to deliver within a five day window with most
(44%) opting for a 3-day to 5-day timeline. One in four looks to ship more
rapidly, selecting either next day (3%) or a two day delivery (24%).
There is still the need to balance between meeting customer expectations
with cost by offering expedited shipping for a cost or ground service at no
charge.
These Canada-bound shipments tend to be handled by a variety of carriers.
Small package carriers, either express, courier, or postage are widely used.
In addition, LTL (57%) are also a provider choice when shipping to Canada.
Postal services (35%), freight forwarders (31%), 3PLs (26%), full truckload
providers (25%), or air freight services (23%) are also common solutions for
those shipping to Canada.
“We now ship longer transit
times in exchange for
lower shipping costs. The
savings are passed along to
Canadian customers.”
—Manager, Distribution Services;
Paper Goods; Annual Revenues—
$50M-$100M
Next day delivery 3%
2 days 20%
3-5 days 44%
6-10 days 23%
More than 10 days 5%
It depends 5%
Transit times offered to Canadian customers
5. Canadian E-commerce Presents New Opportunities for U.S. Businesses
5
purolator
Problems Encountered During Cross-Border Shipping
Four in 10 respondents say they have experienced problems at some
point shipping from the U.S. to Canada. While nearly two-thirds say they
experience cross-border issues infrequently, problems for the remaining
occur all too frequently.
For B2B shippers, these delays can have a dramatic impact on
manufacturing timelines, and business flow. For the B2C shipper, this can
have a negative impact on customer service and increased returns.
Shipment delays resulting from improper paperwork, noncompliant
packaging, or just a failure to satisfy border procedures are all roadblocks
shippers have faced.
Rarely 63%
Sometimes 26%
Fairly regularly 6%
Too often 5%
Frequency of cross-border issues
Transportation issues
Had shipments delayed at the border due to improper or missing paperworkHaHaHaddd shshshipipipmemementntntsss dededelalalayeyeyeddd atatat ttthehehe bbbororordedederrr dududueee tototo iiimpmpmprororopepeperrr ororor mmmisisissisisingngng pppapapaperererwowowork
43%
Had to alter packaging or labeling to comply with
Canadian federal or provincial guidelinesCaCaCananadidianan ffededereralal oorr prprovovinincicialal gguiuidedelilineness
63%
Failure to satisfy customs proceduresFaFaFailililururureee tototo sssatatatisisisfyfyfy cccususustototomsmsms ppprororocececedududurereresss
64%
Yes
No
57%
37%
36%
6. Canadian E-commerce Presents New Opportunities for U.S. Businesses
6
purolator
More specifically, these complications ran the gamut with the most prevalent
being border interruptions (63%), transit time delays (47%), or incomplete
or incorrect customs paperwork (47%). Non-compliance with customs
regulations (28%), unexpected expenses (22%), and tracking multiple parcel
handoffs (19%) were also common impediments.
The unreliability in shipment schedules resulting from cross-border problems
comes with extreme business consequences. The more common outcomes
include:
• dissatisfied Canadian customers; increase in complaints and returns;
• delays in supplies to fulfillment centers;
• a flow of goods returned to warehouses; and
• rising costs due to the need for additional manpower, excess paperwork, etc.
All of these can add up to a direct hit on the bottom line.
“Delays at the border
have increased our costs
by driving up the man-
hours and payroll due to
shipping interruptions.”
—Traffic Manager; Furniture;
$500M-$1B
“Inconsistency! Application
of taxing rules and
collections by Canadian
agencies creates confusion
and resentment from the
consumer and our customers
direct their frustrations
toward us.”
—Operations Manager; Retail;
$50M-$100M
Cross border shipping issues
63%63%
63%
47%47%
47%
31%31%
28%28%
22%22%
22%22%
19%19%
16%16%
16%16%
9%
Border delays
Issues at customs
Transit time
Incomplete/incorrect customs paperwork
Additional/too much paperwork
Not complying with customs regulations
Cost/Too expensive
Shipment tracking/Visibility is more difficult
Multiple hand-offs
Damaged merchandise
Unreliable
Working with too many logistics providers
7. Canadian E-commerce Presents New Opportunities for U.S. Businesses
7
purolator
Logistics Providers Who Deliver
Despite some of these problems, a huge majority of U.S. manufacturers
look favorably on their primary carrier. Three out of every four (75%) rate
their carriers’ expertise in navigating the Canadian market as excellent or
very good while only 5% consider their main provider to be doing only a
fair to poor job. This level of performance supports the value in relying on
providers who possess the proper knowledge in negotiating any customs
predicaments.
Two-thirds of these shippers (65%) say carriers submit a full “landed” cost—
that is, total cost to include complete shipping fees, taxes, and tariffs. Some
contend this information varies by carrier while others assert they were hit
with additional, unexpected costs in trans-border shipments.
Providing features such as
full landed costs and last mile
delivery enables shippers
to leverage their carriers
to better serve their own
customers’ needs.
Necessary services provided
Carrier provides 24/7 tracking and visibility of shipments through the last mile
39% 61%
Carrier provides service to customers located in non-urban areas
37% 63%
Yes
No
Landed cost (i.e. total cost to
include full shipping costs, taxes and
tariffs, insurance, handling fees, etc. 65%
Varies and depends on the carrier 24%
Often hit with unexpected costs 8%
Other 3%
Shipping fees
8. Canadian E-commerce Presents New Opportunities for U.S. Businesses
8
purolator
Reasons for Shippers’ Dissatisfaction with Carriers
Business-to-business and business-to-consumer U.S. manufacturers
shipping both domestically as well as to Canada believe their level of service
to U.S. customers is superior to what they are able to provide their Canadian
customers. Nearly all (93%) rate their service to U.S. clients as excellent
or very good. In comparison, roughly three out of four (73%) consider the
quality of their service to their Canadian clientele to be as strong.
The most common complaint from Canadian customers is the high cost
of shipping (40%) followed by problems with returned (26%) or damaged
(14%) merchandise, unforeseen or unexpected shipping costs (22%), and
lack of inventory or too many back orders (6%).
By contrast, manufacturers’
most common complaint
received from their U.S.
customers are about
damaged merchandise
(40%), shipping costs (22%),
timeline for receiving orders
(18%), a lack of inventory or
too many back orders (13%),
and issues with returns
(12%).
“Simplifying the cross-
border clearance and
cutting associated costs
are the greatest hurdles to
conducting B2C transactions
from the U.S. to Canada.”
—Operations and Logistics Manager;
Computers and Electronics;
$100M-$250M
“Delivery to Canada is
unreliable. If someone
needs a specific delivery
date it is hard to be sure
that you can meet it.”
—VP, General Manager;
Consumer Products;
$50M-$100M
Evaluating customer service provided to…
Excellentll tll t Very goodV dV d GoodG dG d FairF iF i PoorPP
53%
40%
32%
41%
7%
0% 0% 0%
20%
7%
U.S. customers
Canadian customers
Greatest frustrations expressed from…
22%22%
18%18%
11%11%
40%
8%
4%
0%0%0%
14%
Shipping costs are too expensive
Takes too long to receive orders
Return procedures are a problem
Damaged merchandise
Customers complain of
hidden/unforeseen costs
Lack of inventory/
Too many orders placed on back order
Order process is too confusing
Other
Canadian customers
U.S. customers
40%
37%
26%
14%
14%
8%
%%%%%%%4%4%4%4%4%
ts
y///
ererr
g
11%
6%
13%
9. Canadian E-commerce Presents New Opportunities for U.S. Businesses
9
purolator
Solutions to Canadian Cross-Border Issues
In order to navigate these border issues, approximately 7 out of 10
organizations in our study rely on a third-party such as a customs broker
(39%) or logistics provider (30%) to help solve the problems. Another one-
fourth work to resolve these hassles in-house.
In particular, shippers list the following as reasons for using brokers or
logistics providers to handle their cross-border procedures:
• expertise in export documentation and paperwork expertise;
• ability to obtain pre-clearance for shipments;
• understanding Canadian requirements; and
• technology and their ability to use electronic data when shipping.
Conclusion
E-commerce shipping to Canada is experiencing solid growth, but
higher costs and some level of dissatisfaction in cross-border logistics
are headaches for logistics and transportation managers. The lack of a
coordinated Canadian freight network, additional paperwork and related
transactional costs, and damaged goods are persistent problems for U.S.
exporters. Shippers can avoid these obstacles by utilizing a logistics or
customs broker with experience in and knowledge of the Canadian market
and partnering with a carrier who is willing to tailor services to facilitate
cross-border shipments.
“By knowing the tariffs and
customer regulations,
customs brokers have
helped us keep our
shipments in compliance.”
—Project Leader; Automotives; $2.5B+
“We have used logistics
providers to make the border
crossing somewhat easier.
But shipping costs still make
it almost prohibitive to ship
parcels to Canada.”
—Principal Owner; Furniture,
e-commerce; $50M
39%
Customs
broker
30%
Logistics
provider
24%
Internal staff
3%
Other
5%
None
Resource relied upon to handle border issues
10. Canadian E-commerce Presents New Opportunities for U.S. Businesses
10
purolator
Methodology
This research was conducted by Peerless Research Group (PRG) on behalf of Logistics
Management magazine for Purolator International, Inc., a provider of U.S./Canada supply
chain shipping solutions. The study was executed in July 2013, and administered over the
Internet among subscribers to Logistics Management magazine. Respondents were pre-
qualified for being involved in decisions regarding the usage of logistics, shipping services
and freight carriers for their company. Participants were further screened for working at a
company that either currently ships or will be shipping from the U.S. to Canada during the
next two years and for conducting e-commerce transactions with Canadian customers.
In total, 90 top supply chain managers having logistics, warehousing, traffic, operations, or
purchasing responsibilities were interviewed. A balanced cross-section of company sizes
are represented in the respondent file: 45% work at companies with under $100 million in
annual revenues; 31% are with companies having revenues between $100-$999 million
and 24% report their organization has sales exceeding $1 billion. The companies surveyed
cover manufacturing industries such as consumer goods and electronics, automotives and
transportation equipment, pharmaceuticals, food and beverage, and industrial machinery.
About Purolator International Inc.
Purolator International, Inc. is a subsidiary of Purolator Inc., Canada’s largest integrated
parcel and freight services delivery company. Purolator International specializes in the air
and surface forwarding of Express, Freight and Parcel shipments, with supply chain solutions
that include customs brokerage, fulfillment, data integration and delivery services to, from
and within Canada. Purolator International is headquartered in New York and maintains 33
branches within the U.S. and Canada. Purolator International offers U.S. companies unique
access to Purolator Inc.’s Canadian coverage.
From automated solutions to 24 hour pick-up and delivery, Purolator provides customers with
the services and customized solutions required to get their shipments across town or around
the world. Purolator uses Canada’s largest dedicated air express fleet and has an extensive
service network, with more than 180 hubs, more than 130 retail centers and more than 550
authorized Shipping Agents.
With all this comes unparalleled U.S.-Canada cross-border expertise with a focus on
negotiating the complexities of any and all shipping and supply chain issues for U.S. to
Canada shipping, distribution through Canada and shipping from Canada to the U.S. We
deliver Canada.
Contact Information
1-888-511-4811
wedelivercanada@purolator.com
purolatorinternational.com
blog.purolatorinternational.com