The document is a presentation by David Greenlees discussing usability testing, featuring insights on the importance of usability and various testing methodologies. It references standards such as ISO 9241-151:2008 and WCAG 2.0, emphasizing the significance of design decisions and accessibility for improving user experience. The presentation also includes key usability heuristics and emotional aspects to consider in user interface design.

1. CAN I USE THIS?
A Mnemonic for Usability Testing
David Greenlees – Innodev Pty Ltd

2. Who am I?
~David Greenlees~

3. Australian

4. snakes, spIders & insects

5. Husband & father

6. martIal artist

7. relatively New to speaking

8. testing Software for 12 years

9. member of the Context-driven
testing community

10. brown-belt in the miagi-do
School of software testing

11. Enthusiastic about the
betterment of our craft

12. love asking ?s

13. why i love Testing?

15. why i love Usability?

18. member of the Context-driven testing community
Australian
relatively New to speaking
snakes, spIders & insects
why i love Usability?
testing Software for 12 years
Enthusiastic about the betterment of our craft
why i love Testing?
Husband & father
martial artIst
brown-belt in the miagi-do School of software testing
love asking ?s

20. Why?
CAN I USE THIS?

21. Lynn McKee – Quality Perspectives

22. Usability Debt
OZTester Magazine, Issue 1

23. C
Comparable Products/Features

25. Compatibility
Context

26. A
Accessibility

27. bbc.co.uk

28. Accuracy

29. N
Navigation

31. Can I Use This?
Yes
You
Can

32. Needs Analysis
Nielsen, Jakob

33. I
Intuitive

34. U
Users

35. Usability is subjective; Usability
Testing not so much…

36. S
Standards

37. ISO 9241-151:2008
Ergonomics of human-system interaction -- Part 151:
Guidance on World Wide Web user interfaces
“ISO 9241-151:2008 provides guidance on the human-centred
design of software Web user interfaces with the aim of increasing
usability.”
“The recommendations given in this part of ISO 9241:2008 focus on
the following aspects of the design of Web user interfaces: high-level
design decisions and design strategy; content design;
navigation and search; content presentation.”

38. Web Content Accessibility Guidelines
(WCAG) 2.0
“Web Content Accessibility Guidelines (WCAG) 2.0 covers a wide
range of recommendations for making Web content more
accessible. Following these guidelines will make content accessible
to a wider range of people with disabilities, including blindness
and low vision, deafness and hearing loss, learning disabilities,
cognitive limitations, limited movement, speech disabilities,
photosensitivity and combinations of these. Following these
guidelines will also often make your Web content more usable to
users in general.”

39. E
Emotions

40. Reservoir of Goodwill
Steve Krug – Don’t Make Me Think

41. Usability Matrix of Emotions
stickyminds.com
How the Usability Matrix of Emotions Can
Benefit Your Software Testing

42. Efficiency
Errors
Ethnographic research

43. T
Trunk Test
Steve Krug – Don’t Make Me Think

44. Site ID (What site is this?)
Page Name (Where am I?)
Sections (Are the sites major sections outlined?)
Local Navigation
Where am I? (is there a "You are here?)
How can I search?

45. Training
Tools
Travis, david

46. David Travis - Userfocus

47. H
Heuristic Evaluation

48. 10 Usability Heuristics for User Interface Design
• Visibility of system status
• Match between system and the real world
• User control and freedom
• Consistency and standards
• Error prevention
• Recognition rather than recall
• Flexibility and efficiency of use
• Aesthetic and minimalist design
• Help users recognize, diagnose, and
recover from errors
• Help and documentation
Jakob Nielsen – Nielsen Norman Group

49. Hallway testing

50. I
Instructions & Help Text

51. S
Satisfaction

52. ?
Questions

53. Comparable Products/Features
Accessibility
Navigation
Intuitive
Users
Standards
Emotions
Trunk Test
Heuristic Evaluation
Instructions & Help Text
Satisfaction
? Questions

54. David Greenlees
Principal Test Consultant – Innodev Pty Ltd
@MartialTester
martialtester.wordpress.com
@Useology
useology.com