Many organizations are investing in emerging or disruptive technologies for customer engagement, metrics/ROI, marketing, HR, and collaboration, just to name a few. However, the challenge is that many do so without a clear indication as to the strategy and ROI they wish to achieve. In this session, attendees will be provided with a framework that they can use to make sure they are achieving a solid ROI through their investments.

1. !
© 2013 PSC Group, LLC!

2. Historical Innovations
!
1"
Sustain Life!
© 2013 PSC Group, LLC!
Food, Light, Water,
Energy, Sanitation!

3. Historical Innovations
!
2"
1"
Scale of Life!
Materials,
Communication,
Transportation!
Sustain Life!
Food, Light, Water,
Energy, Sanitation!
© 2013 PSC Group, LLC!

4. Historical Innovations
!
3" Quality of Life!
2"
1"
Medicine, Commerce,
Freedom!
Scale of Life!
Materials,
Communication,
Transportation!
Sustain Life!
Food, Light, Water,
Energy, Sanitation!
© 2013 PSC Group, LLC!

5. Who is this?
!
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6. Innovation…
!
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7. Innovation…
!
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8. True Innovation
!
© 2013 PSC Group, LLC!

9. Who is this?
!
© 2013 PSC Group, LLC!

10. Clayton Christensen
!
! Sustaining
Technology
Incremental Change!
! Disruptive
Technology
unrefined, limited appeal, buggy,
UNEXPECTED, the “fringe” value!
! Disruptive
Innovation
Not chaotic – a replacement
Risky – requires change
Does not initially have mass appeal!
© 2013 PSC Group, LLC!

11. !
May 2013!
© 2013 PSC Group, LLC!

12. ✔!
✔!
✔!
✔!
!
May 2013!
© 2013 PSC Group, LLC!

13. !
1"
2"
TIMING!
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RELEVANCE!
3"
VELOCITY!
4"
VALUE!

14. 1"
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15. 1"
!
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16. © 2013 PSC Group, LLC!

17. 1"
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18. 1"
How do you build"
MOMENTUM
!
! Understand
! Plan
the cycles – timing is essential!
when business is slow!
! Plant
ideas/concepts/projects to harvest!
! Prepare
! Harvest
for the eventual upturn!
when people digest ideas and
funding is available!
© 2013 PSC Group, LLC!

19. 1"
How do you build"
MOMENTUM
!
! Understand
the cycles – timing is essential!
! Plan when business is slow!
Separate Business
Analysis!
from Project Execution!!
! Plant ideas/concepts/projects to harvest!
! Prepare
! Harvest
for the eventual upturn!
when people digest ideas and
funding is available!
© 2013 PSC Group, LLC!

20. 2"
Who Knew?!
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21. 2"
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A Faster
Horse or….!

22. 2"
Justify This!
!
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23. 2"
Think & Listen
!
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24. 2"
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Consider
Implications!

25. 2"
Right TIME, Right PLACE, Right PERSON!
Technology alone does not provide context!
CONTEXT is the product of!
Environment & Information!
© 2010 PSC Group, LLC!
© 2013 PSC Group, LLC!

26. 2"
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27. 2"
Accounts Receivable Clerk!
Customer!
!
Inside Sales - Quoting!
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28. 2"
Present information in
the CONTEXT of a
business process!
© 2013 PSC Group, LLC!

29. 3" All Efficient Systems/Processes
want Matching Velocities
!
© 2013 PSC Group, LLC!

30. 3"
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The Pace of Business is
Incredibly Fast

31. 3"
It’s all about
WISDOM!
The VELOCITY
predicting the
of Information is Increasing!
Future!
KNOWLEDGE!
!
INFORMATION! facilitates consumption!
CONTEXT Observing the Present!
processing the Past!
DELIVERY method favors speed!
© 2013 PSC Group, LLC!

32. 3"
!
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33. 3"
© 2013 PSC Group, LLC!
Don’t let Precision"
Slow You Down
!

34. 3"
Information
Velocity !
is a function
of
ACCURACY,
CONTEXT!
and !
DELIVERY!
© 2013 PSC Group, LLC!

35. 4"
Time is Money
!
- how can I do more of what
makes me money faster!
- how can I spend less to do
the same thing or how can I grow my
company and keep my costs growing at a
slower rate.!
© 2013 PSC Group, LLC!

36. 4"
Time is Money
!
- how can I do more of what
makes me money faster!
- how can I spend less to do
the same thing or how can I grow my
company and keep my costs growing at a
slower rate.!
© 2013 PSC Group, LLC!

37. 4"
!
!
© 2013 PSC Group, LLC!
!
!
!

38. 4"
!
!
© 2013 PSC Group, LLC!
!

39. 4"
© 2013 PSC Group, LLC!
In-Race Adjustments
!

40. 4"
! A
simple business process is running a race!
! A
simple metric is the distance x(t) you cover!
! To
measure success you need to know your position
at time t!
! In
order to improve you need to know distance and
time… which gives you velocity v(t) = x/ t!
! And
if you take that one step further you get
acceleration a(t) = v/ t!
! This
is great because changes in acceleration are an
early warning system – Predictive Analytics! !
WARNING!
!
!
Calculus Content
© 2013 PSC Group, LLC!

41. 4"
!
!
© 2013 PSC Group, LLC!

42. 4"
The focus should be on the
business processes"
NOT the Technology!
! Do
you have a written inventory of key
business processes?!
! Do
you know expected completion times?!
! Do
you collect any split-times?!
! Do
you benchmark against others?!
! Do
you benchmark internally?!
© 2013 PSC Group, LLC!

43. 4"
Split-Times
are the Key to
Productivity!
© 2013 PSC Group, LLC!

44. !
© 2013 PSC Group, LLC!

45. !
1"
2"
TIMING!
© 2013 PSC Group, LLC!
RELEVANCE!
3"
VELOCITY!
4"
VALUE!

46. 1"
TIMING!
Separate Business Analysis from Project Execution!!
2"
RELEVANCE!
Present Information in the CONTEXT of a Business Process!
3"
VELOCITY!
Information Velocity is a function of Accuracy, Context and Delivery!
4"
VALUE!
Split-Times are the Key to Productivity!
© 2013 PSC Group, LLC!

47. !
© 2013 PSC Group, LLC!

48. Strategic Technologies for
1)
2)
3)
4)
© 2013 PSC Group, LLC!
5)
Cloud/Client Architecture
!
6)
Mobile Apps and
Applications!
The Era of Personal
Cloud!
7)
The Internet of
Everything!
Software Defined
Anything!
8)
Web-Scale IT!
9)
Smart Machines!
Mobile Device Diversity
and Management!
Hybrid Cloud and IT as
Service Broker!
10) 3-D Printing!

49. Strategic Technologies for
1)
2)
3)
4)
© 2013 PSC Group, LLC!
5)
Cloud/Client Architecture
!
6)
Mobile Apps and
Applications!
The Era of Personal
Cloud!
7)
The Internet of
Everything!
Software Defined
Anything!
8)
Web-Scale IT!
9)
Smart Machines!
Mobile Device Diversity
and Management!
Hybrid Cloud and IT as
Service Broker!
10) 3-D Printing!

50. !
!
© 2013 PSC Group, LLC!