Voicetrends™ call scoring technology by Telmetrics automates and enhances the process of evaluating phone conversations, offering improved accuracy and cost-effectiveness compared to traditional human scoring methods. The system uses advanced algorithms to classify calls, analyze customer intent, and optimize marketing efforts while providing valuable insights for sales training. With secure data handling and real-time analytics, businesses can fine-tune their advertising strategies based on the quality and results of incoming calls.

1. Get Your Message In Front
Of 78% More Leads
Product Title?
Get Your Message In Front
Of 78% More Leads
Product Title?Understand Your Phone Conversations
with Cutting-Edge Technology
VoiceTrends™ Call Scoring

2. Call scoring used to be performed by people, who would listen to a phone
conversation and then decide what it was about. Was a caller booking an
appointment? Did they want to buy something? Was the call properly handled?
It was costly and inaccurate, but there was no other option. Now, technology has
evolved to the degree that automatic scoring, powered by algorithms, is more
accurate and cost effective than human scorers.
Using advanced algorithms, the Telmetrics VoiceTrends™ Call Scoring product
determines what happened on the call - if the caller was a lead or not, wanted to
know the location and more. The technology is also an important tool for sales
training. It can flag an improper handling of a call, or the transcripts from the
top performers can be used to improve the entire sales team’s effectiveness.
What is VoiceTrends™ Call Scoring?
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3. Optimize Your Marketing for
Increased ROI
With VoiceTrends™ Call Scoring, you get
insights on customer intent and ad source
performance. With accurate, real-time data,
you can fine-tune your advertising on the fly
and invest more into campaigns that drive
not just more calls, but top quality calls.
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1.844 . 201.6351

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Smart Technology = Reliable Data
VoiceTrends™ Call Scoring uses the
most advanced predictive algorithms to
understand the phrases and even the tone
of the caller’s voice. We go beyond mere
keyword spotting. With pinpoint precision,
the algorithms read the conversations, giving
you the most reliable feedback on the actual
flow and result of the call.

5. Our training process transfers human intelligence to algorithms, expanding
their learning capacity beyond the traditional limits. Thousands of calls for
each category are used to train the software and develop our smart algorithms.
This training is an ongoing process and accuracy improves over time to reach
an average of 90% overall. Our technology inherits all the benefits of the costly
human-based scoring, but is affordable, delivers results in real-time, is highly
accurate and improves over time. You save money and receive a smarter
solution.
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90%
Human-Based Training Saves Money and Improves Accuracy
Accuracy
Interpreting Calls

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Improve Staff Efficiency
and Results
Our stereo recording separates
the caller’s voice from the
agent’s, providing better
transcript and analysis
accuracy and also giving you
the opportunity to fine-tune
your sales scripts and identify
your top sales performers.
You better understand what
successful conversations
sound like and identify
missed opportunities due to a
mishandled call.
Data You Can Understand
Our open platform allows you to receive the information in the format you
want: in a dashboard that automatically visualizes and classifies your phone
calls, via API or integrations with the marketing and sales platforms you are
already using. All the recordings are available, so you can analyze specific
calls even deeper.
VOICE 1
VOICE 2

7. Secure Data Storage
All call data is stored on the servers with the strictest safeguards in place to
ensure that your confidential information is secure. Private and sensitive
information from the call can be redacted if necessary.
What Can Call Scoring Tell You?
Calls are first sorted into three categories: answered, voicemail and missed
calls. The first two categories are then further analyzed into quality leads and
low value calls. You know immediately how many leads your advertising is
producing and whether you are reaching the right demographic.
Calls can be further analyzed for the reason the customer called and the end
result of the call. That includes everything from calls with a strong purchase
intent, product requests, and making appointments to employment inquiries.
Low Value Lead
NOT LIKELY TO BUY
Strong Lead
VERY LIKELY TO BUY
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8. Call or email us to learn more about how call scoring can help you
optimize your advertising.
1.844.201.6351 • info@telmetrics.com
www.telmetrics.com
1.844 . 201.6351
> Product / Service Request
> Hours / Directions Inquiry
B2B Solicitation
Reschedule or Cancelling
an Appointment
Plus Categories
Standard Categories
Lead
Low Value Call
Employment Inquiry / Relations
Booking an Appointment / Reservation
Existing Customer Follow-up
Information Request

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