This document provides an overview of a 60-minute presentation on speech analytics. The presentation will feature a panel of experts from speech analytics companies discussing how speech analytics can be used to enhance the customer experience, improve business processes, and optimize agent performance. Specific use cases that will be covered include identifying customer sentiment, improving sales effectiveness, linking call recordings to agent coaching, and predicting customer churn.
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Speech analytics can provide insights from customer conversations to understand sentiment, identify issues, and improve processes. It analyzes calls using speech engines, indexing, and analytics to provide insights for reducing costs, improving customer experience, and increasing revenue. While traditional solutions have limitations, speech analytics can accelerate insights through a natural language processing approach to calls. For example, it can improve compliance audits by analyzing 100% of calls to identify issues rather than a small sample, leading to more consistent feedback and training for agents.
How to Deploy Speech Analytics for Enhanced Customer ExperienceUniphore
In a contact center eco-system, speech analytics is integral to business analytics. This presentation underlines the ease with which companies can deploy speech analytics for enhancing customer experience.
Free Call Center Training | Call Center Best PracticesMetricNet
This document discusses best practices for call centers. It introduces a 4 step model for achieving excellence: 1) Measure key performance metrics, 2) Benchmark metrics and diagnose gaps against peers, 3) Prescribe actions to address gaps, and 4) Implement the action plan. Critical metrics include cost per contact, customer satisfaction, and agent utilization which are measured through ongoing benchmarking against a database of over 3,000 global call centers. World-class call centers implement best practices to provide superior customer experiences at lower costs.
SalesDialers.com is an award winning sales automation software that allows users to upload leads and dial up to 250 leads per hour from their web browser without needing a phone line. It features automated dialing, email marketing, lead tracking and productivity modules to help users close more sales. The company has offices in Georgia and Texas and has been in business for 4 years serving fast growing companies. Testimonials praise its ease of use, customer service and ability to significantly increase sales.
The document summarizes the services provided by Adserve Contact Center, an outsourcing contact center company in Saudi Arabia. It describes the common problems faced by customer service departments, such as long wait times and unanswered calls. It then introduces Adserve Contact Center as a solution that can completely outsource and manage a company's customer service operations using trained staff and technology. This allows companies to focus on their core business while improving customer service and reducing costs.
This document provides an overview of a 60-minute presentation on speech analytics. The presentation will feature a panel of experts from speech analytics companies discussing how speech analytics can be used to enhance the customer experience, improve business processes, and optimize agent performance. Specific use cases that will be covered include identifying customer sentiment, improving sales effectiveness, linking call recordings to agent coaching, and predicting customer churn.
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Speech analytics can provide insights from customer conversations to understand sentiment, identify issues, and improve processes. It analyzes calls using speech engines, indexing, and analytics to provide insights for reducing costs, improving customer experience, and increasing revenue. While traditional solutions have limitations, speech analytics can accelerate insights through a natural language processing approach to calls. For example, it can improve compliance audits by analyzing 100% of calls to identify issues rather than a small sample, leading to more consistent feedback and training for agents.
How to Deploy Speech Analytics for Enhanced Customer ExperienceUniphore
In a contact center eco-system, speech analytics is integral to business analytics. This presentation underlines the ease with which companies can deploy speech analytics for enhancing customer experience.
Free Call Center Training | Call Center Best PracticesMetricNet
This document discusses best practices for call centers. It introduces a 4 step model for achieving excellence: 1) Measure key performance metrics, 2) Benchmark metrics and diagnose gaps against peers, 3) Prescribe actions to address gaps, and 4) Implement the action plan. Critical metrics include cost per contact, customer satisfaction, and agent utilization which are measured through ongoing benchmarking against a database of over 3,000 global call centers. World-class call centers implement best practices to provide superior customer experiences at lower costs.
SalesDialers.com is an award winning sales automation software that allows users to upload leads and dial up to 250 leads per hour from their web browser without needing a phone line. It features automated dialing, email marketing, lead tracking and productivity modules to help users close more sales. The company has offices in Georgia and Texas and has been in business for 4 years serving fast growing companies. Testimonials praise its ease of use, customer service and ability to significantly increase sales.
The document summarizes the services provided by Adserve Contact Center, an outsourcing contact center company in Saudi Arabia. It describes the common problems faced by customer service departments, such as long wait times and unanswered calls. It then introduces Adserve Contact Center as a solution that can completely outsource and manage a company's customer service operations using trained staff and technology. This allows companies to focus on their core business while improving customer service and reducing costs.
This document discusses an enterprise speech analytics solution presented by Surya Putchala. The solution analyzes customer service call audio data to provide actionable insights. It can interpret voice to text, analyze sentiment and mood in real-time, and score service representatives. Analytics dashboards provide insights into topics, response times, top customers and representatives, call volumes, lengths, and more. The benefits of the solution include improving customer experience, service quality, reducing costs, and increasing revenue through up-selling and cross-selling while reducing attrition.
Workforce Planning and Analytics (WFM for Call Center)NEERAJJASROTIA
This document provides an introduction to call center operations and workforce management. It defines different types of call centers including inbound, outbound, and blended. It discusses factors that impact call volume forecasting such as trends, seasonality, days of week, times of day, and special events. It also describes various forecasting methods including statistical techniques like moving averages and regression analysis to predict future call volumes. Accurate forecasting requires collecting valid call data, identifying patterns, and adjusting for outliers and anomalies.
8 ways an answering service can help grow your businessomari_anderson
An answering service can help businesses by answering calls outside of regular business hours, providing a live person for customers to speak with or leave messages. This allows businesses to appear available 24/7 while reducing costs compared to hiring full-time staff. An answering service can also take other clerical tasks like call handling off the plate of existing staff, allowing them to focus on higher priority work. During emergencies or disasters, an answering service ensures business continuity by continuing to field calls and messages for customers.
Inbound Call Centre: Best Way to Handle Customer Inquiries and ComplaintsGo4customer-UK
Inbound call centres are the best way to handle customer queries and issues.Inbound call centres provide prompt customer support and provide wide range of services such as technical support, telephone answering, customer help desk and order taking support. Apart from offering these essential call handling services, the inbound call centre also provide web-enabled services, remote receptionist and toll-free call answering services.Also Inbound call centres are the best for those companies that do not have enough time and resources to deal with customer queries & issues.
Enghouse is a global software and services company that trades on the Toronto Stock Exchange. It has over 1200 employees globally and annual revenues over $250 million. The company focuses on developing customer communications software and services for telecommunications, contact centers, and transportation. It has a portfolio of products including contact center suites, self-service applications, workforce management, and quality management suites. The company aims to integrate these products and expand into new markets through acquisition and organic growth.
The document provides guidance on building an effective quality assurance program for contact centers, outlining the components and benefits of QA, best practices for developing evaluation forms, monitoring criteria, calibration processes, and mechanics like transaction selection, coaching, reporting and more. It aims to help contact center managers establish a formalized ongoing QA process to measure agent performance, improve consistency of customer interactions, and demonstrate a commitment to customers and agents.
The document summarizes key metrics for evaluating call center performance. It discusses internal metrics like adherence, average handle time, abandon rate, and service level which measure agent and system performance. It also discusses external metrics like moment of truth, caller satisfaction, and surveys which measure the customer experience. A daily training schedule and objectives are also outlined which aim to familiarize participants with best practices for measuring and improving both internal and external metrics.
Making Your Call Center the Heart of Your StrategyArt Hall
The document discusses aligning call centers with company brands and strategies. It argues that call centers are often not viewed as central to strategy but are important for customer service and relationships. The author shares their personal journey of reworking metrics and incentives to better align their company's call center. They discuss challenges for both large and small call centers and emphasize defining the call center's role and sharing data with other departments.
Both call and contact centers provide service with different functions and there are benefits to both. Depending on your business needs, you may require specific services from either, or perhaps even both.
Did you have a solid business plan for 2016? Was this a good year for you and your business? Is your business better off today, than it was 12 months ago? Whether the answer is “yes” or “no”, do you want to know “why”? Knowing this information is critical to start your planning process for 2017!
Here is your chance to see how a top MSP approaches the business planning process. Learn a proven process that will increase your sales and profits in 2016.
Having the right business plan is at the center of success. Using simple methods that every IT provider can implement, Gary Pica built his MSP to over $500,000 a month in recurring revenue.
What you will learn:
• A real world approach to developing a winning business plan
• Three tools that will increase your 2017 sales and profits
• The top 3 mistakes most business owners make
• One number that could change your life!
IT solution providers’ and MSPs pay thousands of dollars to get Gary’s advice. Don’t miss this opportunity to change your business and change your life.
This document summarizes Siemens Enterprise Communications' presentation on contact center metrics, goal setting, and benchmarks. It describes two options for customized presentations or webinars on these topics that Siemens offers to contact centers for free, with no sales content. It provides contact information for Dennis Hauser to discuss setting up one of these presentations and emphasizes that Siemens was awarded best in both unified communications and IP contact centers by Nemertes Research in 2011.
Let Your Talking do the Walking: Sammy James, Speak2LeadsAlan Quayle
Let Your Talking do the Walking: Sammy James, Founder and CEO Speak2Leads
Presented at TADSummit, 15-16 Nov, Lisbon in Stream 2 reviews the successful practical applications of IoT / M2M, WebRTC, Telecom APIs, and the many mash-ups across these capabilities.
Free Call Center Training | Unleashing the Enormous Power of Call Center KPIsMetricNet
The document discusses using key performance indicators (KPIs) to improve call center performance. It presents a model for best practices with KPIs that involves measuring performance, diagnosing issues, prescribing solutions, and implementing actions. Call centers should measure both operational and business effectiveness metrics. Operational metrics measure efficiency, while business metrics measure support of business goals. The document advocates a holistic approach where more time is spent on analysis, prescription, and implementation compared to just measurement. This allows KPIs to be turned into a competitive advantage.
6 reasons why CRM project might fail and what to do about it. Based on an interview of Dr. Stan Maklan (follow him here: https://uk.linkedin.com/in/stanmaklan).
Topup Genie is a service that allows companies to efficiently distribute airtime to employees through automated recharges. It saves companies time and money compared to manual airtime distribution. Companies can create staff profiles, set recharge schedules, and view transaction histories. Topup Genie ensures accountability by preventing staff from spending airtime allowances on non-work expenses. It also resolves issues like slow response times that companies face when working with mobile carriers directly.
6 steps to improving customer satisfaction and loyalty - mpDeep Banerjee
The document outlines 6 steps to improve customer satisfaction and loyalty:
1) Listen to customer feedback through multiple surveys and stakeholders.
2) Focus on key requirements that drive satisfaction and loyalty to prioritize changes.
3) Link customer feedback to internal processes and metrics.
4) Implement action plans and ensure improvements are made.
5) Integrate satisfaction data with other customer and operational databases.
6) Link improvements in satisfaction to profits using models of customer lifetime value.
The future of teamwork has a distinctively autonomous slant to it. While much attention is being paid to the tools that keep a team running, little is paid to the psychological health of team members. Like it or not, we're primates with social needs. Pixels don't engage us like personalities. Carl will review the issues teams face now and in the future. He'll also share the path to creating a warm, nurturing environment where hierarchies are just a footnote.
This document discusses an enterprise speech analytics solution presented by Surya Putchala. The solution analyzes customer service call audio data to provide actionable insights. It can interpret voice to text, analyze sentiment and mood in real-time, and score service representatives. Analytics dashboards provide insights into topics, response times, top customers and representatives, call volumes, lengths, and more. The benefits of the solution include improving customer experience, service quality, reducing costs, and increasing revenue through up-selling and cross-selling while reducing attrition.
Workforce Planning and Analytics (WFM for Call Center)NEERAJJASROTIA
This document provides an introduction to call center operations and workforce management. It defines different types of call centers including inbound, outbound, and blended. It discusses factors that impact call volume forecasting such as trends, seasonality, days of week, times of day, and special events. It also describes various forecasting methods including statistical techniques like moving averages and regression analysis to predict future call volumes. Accurate forecasting requires collecting valid call data, identifying patterns, and adjusting for outliers and anomalies.
8 ways an answering service can help grow your businessomari_anderson
An answering service can help businesses by answering calls outside of regular business hours, providing a live person for customers to speak with or leave messages. This allows businesses to appear available 24/7 while reducing costs compared to hiring full-time staff. An answering service can also take other clerical tasks like call handling off the plate of existing staff, allowing them to focus on higher priority work. During emergencies or disasters, an answering service ensures business continuity by continuing to field calls and messages for customers.
Inbound Call Centre: Best Way to Handle Customer Inquiries and ComplaintsGo4customer-UK
Inbound call centres are the best way to handle customer queries and issues.Inbound call centres provide prompt customer support and provide wide range of services such as technical support, telephone answering, customer help desk and order taking support. Apart from offering these essential call handling services, the inbound call centre also provide web-enabled services, remote receptionist and toll-free call answering services.Also Inbound call centres are the best for those companies that do not have enough time and resources to deal with customer queries & issues.
Enghouse is a global software and services company that trades on the Toronto Stock Exchange. It has over 1200 employees globally and annual revenues over $250 million. The company focuses on developing customer communications software and services for telecommunications, contact centers, and transportation. It has a portfolio of products including contact center suites, self-service applications, workforce management, and quality management suites. The company aims to integrate these products and expand into new markets through acquisition and organic growth.
The document provides guidance on building an effective quality assurance program for contact centers, outlining the components and benefits of QA, best practices for developing evaluation forms, monitoring criteria, calibration processes, and mechanics like transaction selection, coaching, reporting and more. It aims to help contact center managers establish a formalized ongoing QA process to measure agent performance, improve consistency of customer interactions, and demonstrate a commitment to customers and agents.
The document summarizes key metrics for evaluating call center performance. It discusses internal metrics like adherence, average handle time, abandon rate, and service level which measure agent and system performance. It also discusses external metrics like moment of truth, caller satisfaction, and surveys which measure the customer experience. A daily training schedule and objectives are also outlined which aim to familiarize participants with best practices for measuring and improving both internal and external metrics.
Making Your Call Center the Heart of Your StrategyArt Hall
The document discusses aligning call centers with company brands and strategies. It argues that call centers are often not viewed as central to strategy but are important for customer service and relationships. The author shares their personal journey of reworking metrics and incentives to better align their company's call center. They discuss challenges for both large and small call centers and emphasize defining the call center's role and sharing data with other departments.
Both call and contact centers provide service with different functions and there are benefits to both. Depending on your business needs, you may require specific services from either, or perhaps even both.
Did you have a solid business plan for 2016? Was this a good year for you and your business? Is your business better off today, than it was 12 months ago? Whether the answer is “yes” or “no”, do you want to know “why”? Knowing this information is critical to start your planning process for 2017!
Here is your chance to see how a top MSP approaches the business planning process. Learn a proven process that will increase your sales and profits in 2016.
Having the right business plan is at the center of success. Using simple methods that every IT provider can implement, Gary Pica built his MSP to over $500,000 a month in recurring revenue.
What you will learn:
• A real world approach to developing a winning business plan
• Three tools that will increase your 2017 sales and profits
• The top 3 mistakes most business owners make
• One number that could change your life!
IT solution providers’ and MSPs pay thousands of dollars to get Gary’s advice. Don’t miss this opportunity to change your business and change your life.
This document summarizes Siemens Enterprise Communications' presentation on contact center metrics, goal setting, and benchmarks. It describes two options for customized presentations or webinars on these topics that Siemens offers to contact centers for free, with no sales content. It provides contact information for Dennis Hauser to discuss setting up one of these presentations and emphasizes that Siemens was awarded best in both unified communications and IP contact centers by Nemertes Research in 2011.
Let Your Talking do the Walking: Sammy James, Speak2LeadsAlan Quayle
Let Your Talking do the Walking: Sammy James, Founder and CEO Speak2Leads
Presented at TADSummit, 15-16 Nov, Lisbon in Stream 2 reviews the successful practical applications of IoT / M2M, WebRTC, Telecom APIs, and the many mash-ups across these capabilities.
Free Call Center Training | Unleashing the Enormous Power of Call Center KPIsMetricNet
The document discusses using key performance indicators (KPIs) to improve call center performance. It presents a model for best practices with KPIs that involves measuring performance, diagnosing issues, prescribing solutions, and implementing actions. Call centers should measure both operational and business effectiveness metrics. Operational metrics measure efficiency, while business metrics measure support of business goals. The document advocates a holistic approach where more time is spent on analysis, prescription, and implementation compared to just measurement. This allows KPIs to be turned into a competitive advantage.
6 reasons why CRM project might fail and what to do about it. Based on an interview of Dr. Stan Maklan (follow him here: https://uk.linkedin.com/in/stanmaklan).
Topup Genie is a service that allows companies to efficiently distribute airtime to employees through automated recharges. It saves companies time and money compared to manual airtime distribution. Companies can create staff profiles, set recharge schedules, and view transaction histories. Topup Genie ensures accountability by preventing staff from spending airtime allowances on non-work expenses. It also resolves issues like slow response times that companies face when working with mobile carriers directly.
6 steps to improving customer satisfaction and loyalty - mpDeep Banerjee
The document outlines 6 steps to improve customer satisfaction and loyalty:
1) Listen to customer feedback through multiple surveys and stakeholders.
2) Focus on key requirements that drive satisfaction and loyalty to prioritize changes.
3) Link customer feedback to internal processes and metrics.
4) Implement action plans and ensure improvements are made.
5) Integrate satisfaction data with other customer and operational databases.
6) Link improvements in satisfaction to profits using models of customer lifetime value.
The future of teamwork has a distinctively autonomous slant to it. While much attention is being paid to the tools that keep a team running, little is paid to the psychological health of team members. Like it or not, we're primates with social needs. Pixels don't engage us like personalities. Carl will review the issues teams face now and in the future. He'll also share the path to creating a warm, nurturing environment where hierarchies are just a footnote.
CV David Hill - Business Analyst - 01.16David Hill
David Hill has over 15 years of experience as a Business Analyst in the financial services and public sectors. He has expertise in process analysis, requirements gathering, system design, and project delivery. His recent experience includes leading a project to support regulatory reporting for over 1,100 firms using XBRL for the Financial Conduct Authority and designing a solution to deliver the Health Lottery through Post Office branches.
Telmetrics offers post-call text messaging to recover lost leads and increase conversion rates. Text messaging allows for additional points of contact with leads to expedite the sales process. Text messages have a 98% open rate compared to a 20% open rate for emails. Adding text messaging can help businesses recover lost leads, engage customers, and improve sales.
Ransys Feedback Technology is a leading global provider of Enterprise Feedback Management solutions that has developed Attentive ACE® (Attentive® Customer Experience); a platform that allows organizations to reduce costs by managing all of their feedback needs using one consolidated feedback platform.
Attentive ACE® is a daily operational tool for front line mangers that improves employees’ and customers’ engagement by utilizing the voice of the customer at the right time and place. Attentive ACE® built-in coaching, recovery, and change requests workflows, which are based on aggregated front line managers’ conclusions and recommendations, drives higher customer satisfaction, loyalty and retention and leads to operational cost savings and improved revenues.
DialogTech provides AI-powered call analytics to measure, analyze, target, and personalize inbound calls for marketers. It analyzes calls to determine key insights about call drivers, caller data, call experiences, and lead values. These insights allow companies to optimize digital ad spend, routes calls to best locations/agents, qualifies callers through IVRs, arms agents with caller data, analyzes conversations for insights, and improves audience targeting. Multiple customers saw increases in calls and conversions from optimizing with DialogTech's data-driven insights.
The Decypher Dialer is an avatar-based call center technology that allows agents to handle hundreds of calls per minute with personal attention. It filters customers into interested, not interested, and do not call lists. Interested customers are then transferred to sales agents. The dialer gives control over messaging, audiences, call flows, and budgets with immediate results and measurable returns. It provides the benefits of outbound calling without the expenses of a traditional call center.
The Decypher Dialer is an avatar-based call center technology that allows agents to handle hundreds of calls per minute with personal attention. It connects interested customers directly to a company's sales team. Companies control the messaging, targeting, and budgeting for their marketing campaigns through the Decypher Dialer for immediate and measurable results. The Dialer works by uploading customer data and call settings, then agents use voice or avatar technology to greet customers and filter them by interest level or do-not-call requests before transferring interested customers to sales.
The document summarizes the Decypher Dialer, an avatar-based call center technology. It allows agents to handle hundreds of calls per minute with personal attention using voice recognition. The dialer delivers interested customers to sales teams, giving control over messaging, audiences, call flows, and budgets. It provides the results of cold calling without making calls. Features include campaign creation, user management, call routing, and compliance. Pricing starts at $500 for initial customer connect minutes.
This document discusses speech analytics solutions for financial trading that can analyze recorded phone calls to find suspicious conversations. It describes how the solutions can search through 100% of recorded calls to help compliance officers quickly find those that present risk to the organization. Key benefits mentioned include reducing operational and reputational risk by surfacing suspicious calls, lowering the costs of trade surveillance and investigations, and helping to identify and correct compliance issues before they escalate.
The document provides an overview of predictive dialer software and services. It discusses how predictive dialers use algorithms to automatically dial multiple numbers and distribute calls to agents efficiently. This increases agent productivity and call volume. Predictive dialers are useful for industries like collections, telemarketing, travel, and banking. The document also outlines key features to look for in predictive dialer software like CRM integration, reporting, and call monitoring.
X Ways To Improve Your Business With A Predictive Dialer | AcefoneJit Dubey
Using a predictive dialer provides a seamless workflow, from initiating outbound calls to storing valuable data in your database. It has the potential to significantly improve your business's capabilities and performance. Let's look at some of the most effective ways to use a predictive dialer to improve your business.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Ytel is a leading provider of cloud-based communications solutions for businesses, with its own network built from the ground up. It strives to provide customers with the highest quality of service and reliability through its network that manages over 10 billion interactions annually. Ytel's solutions are powered by its cloud-based network and include contact center software, APIs to integrate communications needs, and applications to customize solutions for businesses.
This document provides information about Knowlarity, a leading cloud communications provider. It discusses Knowlarity's flagship products SuperReceptionist and SmartIVR, which can process over a million calls per hour. Knowlarity has over 15,000 customers across 65+ countries and offers a suite of hosted products to make business telephony reliable and intelligent.
The document discusses customer relationship management (CRM) and the role of call centers and sales force automation within a CRM system. It provides an overview of call center technologies like telephone lines, computer telephony integration, and automatic call distribution software. It also describes call center methodologies like scripting dialogues and training agents. The document then discusses key functions of sales force automation systems, including management of sales force information, leads, contacts, territories, and offers.
A Sales Manager's Guide to Boosting Call PerformanceJessica Hahn
This document discusses the importance of call tracking for sales managers to improve team performance. It states that call tracking provides critical data on call volume, agent performance, and what is said on calls. This allows managers to train agents, identify best practices, and develop strategies. The document promotes a call tracking platform that provides call monitoring, recording, transcription, and integration with sales software to give managers unparalleled insight into agent performance.
Google has been named 2019’s largest digital ad platform in the world according to eMarketer. There were plenty of changes to keep up with in 2019. It’s time to use these changes to your brand’s advantage and be ahead of your competition. Join our seasoned ecommerce experts from DialogTech, Feedonomics and client Omega as we breakdown top tips for 2020 such as how offline data can boost paid search strategies, how to adapt to AI-marketing and considering micro-conversions. Stay ahead of the curve with data-backed predictions for Google advertising in 2020.
Transcript analysis is a powerful tool with a plethora of benefits. Businesses can leverage this technique to improve their overall customer experience, improve call center metrics, boost marketing campaigns and much more.
Learn more about this technique here and boost your business communication operations.
Crafting Communication Excellence: VoIP CRM Unveiled for Seamless ControlCRM DATA ANALYTIC LLP
Unveil the path to communication excellence with our VoIP CRM system. Learn how strategic tracking, insightful analytics, and efficient management contribute to a thriving and well-controlled communication landscape, empowering your business to connect seamlessly
New Ways to Integrate Intelligent Voice Broadcasting Into Your Marketing and ...DialogTech
When you hear the term “voice broadcasting,” you may think of an automated phone message from your kids’ soccer coach reminding you of practice next week or a boring marketing blast. Most people think of voice broadcasting as an impersonal, inflexible message that doesn’t give the recipient the option to ask questions, reschedule, or connect with a real person. But voice broadcasting is more than a simple recorded phone message; it’s an interactive customer notification tool.
Today marketing and sales professionals are using intelligent voice broadcasts to cut costs, save time, and generate leads and revenue. They have become an effective strategy for improving customer engagement and satisfaction.
This white paper explains how marketing and sales professionals are using intelligent voice broadcasting today. It presents specific use cases on how voice broadcasting can increase revenue and improve customer communications. It also discusses how voice-based marketing automation technologies are making it easy for marketers and salespeople to implement intelligent voice broadcasting.
Talk2Rep Call Centers General Services Brochure 011206jpryan
Talk2Rep provides customer interaction management services including inbound and outbound call centers as well as web chat, email, and fax services. They utilize contact center technology to integrate different communication channels. Talk2Rep's team of multi-lingual representatives ensure excellent customer experiences. The services acquire, retain, and grow customers for clients while reducing costs compared to an in-house call center.
This document describes the features and benefits of a telemanagement system called Auto Technologies Telemanagement Systems (ATTS). The system allows users to track call data from marketing campaigns, record phone conversations, view real-time call information online and via email, and generate reports. It can help users optimize marketing, improve customer service, and identify training needs for employees. The system provides toll-free number management, call routing, call forwarding, voicemail access, and integrates with other systems. Pricing is typically lower than competitors and local phone companies.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
In this humorous and data-heavy Master Class, join us in a joyous celebration of life honoring the long list of SEO tactics and concepts we lost this year. Remember fondly the beautiful time you shared with defunct ideas like link building, keyword cannibalization, search volume as a value indicator, and even our most cherished of friends: the funnel. Make peace with their loss as you embrace a new paradigm for organic content: Pillar-Based Marketing. Along the way, discover that the results that old SEO and all its trappings brought you weren’t really very good at all, actually.
In this respectful and life-affirming service—erm, session—join Ryan Brock (Chief Solution Officer at DemandJump and author of Pillar-Based Marketing: A Data-Driven Methodology for SEO and Content that Actually Works) and leave with:
• Clear and compelling evidence that most legacy SEO metrics and tactics have slim to no impact on SEO outcomes
• A major mindset shift that eliminates most of the metrics and tactics associated with SEO in favor of a single metric that defines and drives organic ranking success
• Practical, step-by-step methodology for choosing SEO pillar topics and publishing content quickly that ranks fast
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Customer Experience is not only for B2C and big box brands. Embark on a transformative journey into the realm of B2B customer experience with our masterclass. In this dynamic session, we'll delve into the intricacies of designing and implementing seamless customer journeys that leave a lasting impression. Explore proven strategies and best practices tailored specifically for the B2B landscape, learning how to navigate complex decision-making processes and cultivate meaningful relationships with clients. From initial engagement to post-sale support, discover how to optimize every touchpoint to deliver exceptional experiences that drive loyalty and revenue growth. Join us and unlock the keys to unparalleled success in the B2B arena.
Key Takeaways:
1. Identify your customer journey and growth areas
2. Build a three-step customer experience strategy
3. Put your CX data to use and drive action in your organization
This session will aim to comprehensively review the current state of artificial intelligence techniques for emotional recognition and their potential applications in optimizing digital advertising strategies. Key studies developing AI models for multimodal emotion recognition from videos, images, and neurophysiological signals were analyzed to build content for this session. The session delves deeper into the current challenges, opportunities to help realize the full benefits of emotion AI for personalized digital marketing.
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Amsive
Lily Ray, Vice President of SEO Strategy & Research at Amsive, explores optimizing strategies for sustainable growth and explores the impact of AI on the SEO landscape.
Yes, It's Your Fault Book Launch WebinarDemandbase
From Blame to Gain: Achieving Sales and Marketing Alignment to Drive B2B Growth.
Tired of the perpetual tug-of-war between your sales and marketing teams? Come hear Demandbase Chief Marketing Officer, Kelly Hopping and Chief Sales Officer, John Eitel discuss key insights from their new book, “Yes, It’s Your Fault! From Blame to Gain: Achieving Sales and Marketing Alignment to Drive B2B Growth.”
They’ll share their no-nonsense approach to bridging the sales and marketing divide to drive true collaboration — once and for all.
In this webinar, you’ll discover:
The underlying dynamics fueling sales and marketing misalignment
How to implement practical solutions without disrupting day-to-day operations
How to cultivate a culture of collaboration and unity for long-term success
How to align on metrics that matter
Why it’s essential to break down technology and data silos
How ABM can be a powerful unifier
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...janudm24
Myself Janani Digital marketing consultant located in coimbatore I offer all kinds of digital marketing services for your business requirements such as SEO SMO SMM SMO CAMPAIGNS content writing web design for all your business needs with affordable cost
Digital Marketing Services | Techvolt Software :
Digital Marketing is a latest method of Marketing techniques widely used across the Globe. Digital Marketing is an online marketing technique and methods used for all products and services through Search Engine and Social media advertisements. Previously the marketing techniques were used without using the internet via direct and indirect marketing strategies such as advertising through Telemarketing,Newspapers,Televisions,Posters etc.
List of Services offered in Digital Marketing |Techvolt Software :
Techvolt Software offers best Digital Marketing services for promoting your products and services through online platform on the below methods of Digital marketing
1. Search Engine Optimization (SEO)
2. Search Engine Marketing (SEM)
3. Social Media Optimization (SMO)
4. Social Media Marketing (SMM)
5. Campaigns
Importance | Need of Digital Marketing (Online Promotions) :
1. Quick Promotions through Online
2. Generation of More leads and Business Enquiries via Search Engine and Social Media Platform
3. Latest Technology development vs Business promotions
4. Creation of Social Branding
5. Promotion with less investment
Benefits Digital Marketing Services at Techvolt software :
1. Services offered with Affordable cost
2. Free Content writing
3. Free Dynamic Website design*
4. Best combo offers on website Hosting,design along with digital marketing services
5. Assured Lead Generation through Search Engine and Social Media
6. Online Maintenance Support
Free Website + Digital Marketing Services
Techvolt Software offers Free website design for all customer and clients who is availing the digital marketing services for a minimum period of 6 months.
With Regards
Janani Digital Marketer
Coimbatore,Tamilnadu.
Google Ads Vs Social Media Ads-A comparative analysisakashrawdot
Explore the differences, advantages, and strategies of using Google Ads vs Social Media Ads for online advertising. This presentation will provide insights into how each platform operates, their unique features, and how they can be leveraged to achieve marketing goals.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Unlock the secrets to creating a standout trade show booth with our comprehensive guide from Blue Atlas Marketing! This presentation is packed with essential tips and innovative strategies to ensure your booth attracts attention, engages visitors, and drives business success. Whether you're a seasoned exhibitor or a first-timer, these expert insights will help you maximize your impact and make a memorable impression in a crowded exhibition hall. Learn how to:
Design an eye-catching and inviting booth
Incorporate interactive elements that engage visitors
Use effective branding and visuals to reinforce your message
Plan your booth layout for maximum traffic flow
Implement technology to enhance the visitor experience
Create memorable experiences that leave a lasting impression
Transform your trade show presence with these proven tactics and ensure your booth stands out from the competition. Download the PDF now and start planning your next successful exhibit!
Conferences like DigiMarCon provide ample opportunities to improve our own marketing programs by learning from others. But just because everyone is jumping on board with the latest idea/tool/metric doesn’t mean it works – or does it? This session will examine the value of today’s hottest digital marketing topics – including AI, paid ads, and social metrics – and the truth about what these shiny objects might be distracting you from.
Key Takeaways:
- How NOT to shoot your digital program in the foot by using flashy but ineffective resources
- The best ways to think about AI in connection with digital marketing
- How to cut through self-serving marketing advice and engage in channels that truly grow your business
The Strategic Impact of Storytelling in the Age of AI
In the grand tapestry of marketing, where algorithms analyze data and artificial intelligence predicts trends, one essential thread remains constant — the timeless art of storytelling. As we stand on the precipice of a new era driven by AI, join me in unraveling the narrative alchemy that transforms brands from mere entities into captivating tales that resonate across the digital landscape. In this exploration, we will discover how, in the face of advancing technology, the human touch of a well-crafted story becomes not just a marketing tool but the very essence that breathes life into brands and forges lasting connections with our audience.
Breaking Silos To Break Bank: Shattering The Divide Between Search And SocialNavah Hopkins
At Mozcon 2024 I shared this deck on bridging the divide between search and social. We began by acknowledging that search-first marketers are used to different rules of engagement than social marketers. We also looked at how both channels treat creative, audiences, bidding/budgeting, and AI. We finished by going through how they can win together including UTM audits, harvesting comments from both to inform creative, and allowing for non-login forums to be part of your marketing strategy.
I themed this deck using Baldur's Gate 3 characters: Gale as Search and Astarion as Social
Efficient Website Management for Digital Marketing ProsLauren Polinsky
Learn how to optimize website projects, leverage SEO tactics effectively, and implement product-led marketing approaches for enhanced digital presence and ROI.
This session is your key to unlocking the secrets of successful digital marketing campaigns and maximizing your business's online potential.
Actionable tactics you can apply after this session:
- Streamlined Website Management: Discover techniques to streamline website development, manage day-to-day operations efficiently, and ensure smooth project execution.
- Effective SEO Practices: Gain valuable insights into optimizing your website for search engines, improving visibility, and driving organic traffic to your digital assets.
- Leverage Product-Led Marketing: Explore strategies for incorporating product-led marketing principles into your digital marketing efforts, enhancing user engagement and driving conversions.
Don't miss out on this opportunity to elevate your digital marketing game and achieve tangible results!
The advent of AI offers marketers unprecedented opportunities to craft personalized and engaging customer experiences, evolving customer engagements from one-sided conversations to interactive dialogues. By leveraging AI, companies can now engage in meaningful dialogues with customers, gaining deep insights into their preferences and delivering customized solutions.
Susan will present case studies illustrating AI's application in enhancing customer interactions across diverse sectors. She'll cover a range of AI tools, including chatbots, voice assistants, predictive analytics, and conversational marketing, demonstrating how these technologies can be woven into marketing strategies to foster personalized customer connections.
Participants will learn about the advantages and hurdles of integrating AI in marketing initiatives, along with actionable advice on starting this transformation. They will understand how AI can automate mundane tasks, refine customer data analysis, and offer personalized experiences on a large scale.
Attendees will come away with an understanding of AI's potential to redefine marketing, equipped with the knowledge and tactics to leverage AI in staying competitive. The talk aims to motivate professionals to adopt AI in enhancing their CX, driving greater customer engagement, loyalty, and business success.
Dive deep into the cutting-edge strategies we're employing to revolutionize our web presence in the age of AI-driven search. As Gen Z reshapes the digital realm, discover how we can bridge the generational divide. Unlock the synergistic power of PPC, social media, and SEO, driving unparalleled revenues for our projects.
In the face of the news of Google beginning to remove cookies from Chrome (30m users at the time of writing), there’s no longer time for marketers to throw their hands up and say “I didn’t know” or “They won’t go through with it”. Reality check - it has already begun - the time to take action is now. The good news is that there are solutions available and ready for adoption… but for many the race to catch up to the modern internet risks being a messy, confusing scramble to get back to "normal"
1. Get Your Message In Front
Of 78% More Leads
Product Title?
Get Your Message In Front
Of 78% More Leads
Product Title?Understand Your Phone Conversations
with Cutting-Edge Technology
VoiceTrends™ Call Scoring
2. Call scoring used to be performed by people, who would listen to a phone
conversation and then decide what it was about. Was a caller booking an
appointment? Did they want to buy something? Was the call properly handled?
It was costly and inaccurate, but there was no other option. Now, technology has
evolved to the degree that automatic scoring, powered by algorithms, is more
accurate and cost effective than human scorers.
Using advanced algorithms, the Telmetrics VoiceTrends™ Call Scoring product
determines what happened on the call - if the caller was a lead or not, wanted to
know the location and more. The technology is also an important tool for sales
training. It can flag an improper handling of a call, or the transcripts from the
top performers can be used to improve the entire sales team’s effectiveness.
What is VoiceTrends™ Call Scoring?
www.telmetrics.com
1.844 . 201.6351
3. Optimize Your Marketing for
Increased ROI
With VoiceTrends™ Call Scoring, you get
insights on customer intent and ad source
performance. With accurate, real-time data,
you can fine-tune your advertising on the fly
and invest more into campaigns that drive
not just more calls, but top quality calls.
www.telmetrics.com
1.844 . 201.6351
4. www.telmetrics.com
1.844 . 201.6351
Smart Technology = Reliable Data
VoiceTrends™ Call Scoring uses the
most advanced predictive algorithms to
understand the phrases and even the tone
of the caller’s voice. We go beyond mere
keyword spotting. With pinpoint precision,
the algorithms read the conversations, giving
you the most reliable feedback on the actual
flow and result of the call.
5. Our training process transfers human intelligence to algorithms, expanding
their learning capacity beyond the traditional limits. Thousands of calls for
each category are used to train the software and develop our smart algorithms.
This training is an ongoing process and accuracy improves over time to reach
an average of 90% overall. Our technology inherits all the benefits of the costly
human-based scoring, but is affordable, delivers results in real-time, is highly
accurate and improves over time. You save money and receive a smarter
solution.
www.telmetrics.com
1.844 . 201.6351
90%
Human-Based Training Saves Money and Improves Accuracy
Accuracy
Interpreting Calls
6. www.telmetrics.com
1.844 . 201.6351
Improve Staff Efficiency
and Results
Our stereo recording separates
the caller’s voice from the
agent’s, providing better
transcript and analysis
accuracy and also giving you
the opportunity to fine-tune
your sales scripts and identify
your top sales performers.
You better understand what
successful conversations
sound like and identify
missed opportunities due to a
mishandled call.
Data You Can Understand
Our open platform allows you to receive the information in the format you
want: in a dashboard that automatically visualizes and classifies your phone
calls, via API or integrations with the marketing and sales platforms you are
already using. All the recordings are available, so you can analyze specific
calls even deeper.
VOICE 1
VOICE 2
7. Secure Data Storage
All call data is stored on the servers with the strictest safeguards in place to
ensure that your confidential information is secure. Private and sensitive
information from the call can be redacted if necessary.
What Can Call Scoring Tell You?
Calls are first sorted into three categories: answered, voicemail and missed
calls. The first two categories are then further analyzed into quality leads and
low value calls. You know immediately how many leads your advertising is
producing and whether you are reaching the right demographic.
Calls can be further analyzed for the reason the customer called and the end
result of the call. That includes everything from calls with a strong purchase
intent, product requests, and making appointments to employment inquiries.
Low Value Lead
NOT LIKELY TO BUY
Strong Lead
VERY LIKELY TO BUY
www.telmetrics.com
1.844 . 201.6351
8. Call or email us to learn more about how call scoring can help you
optimize your advertising.
1.844.201.6351 • info@telmetrics.com
www.telmetrics.com
1.844 . 201.6351
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