Looking to site a new call center or back office processing facility? We've got a workforce available for you, as the unemployment rate for those with transferable skills and experience is over 14%. Our economic development team can help you evaluate potential facilities and incentives available in Greater Burlington Iowa.

1. LABOR CHARACTERISTICS
CALL CENTER
GREATER BURLINGTON LABORSHED AREA
Concentration of those with transferable
experience/skills by place of residence
§
¦
¨
IOWA
Area Shown
JOHNSON
§
¦
¨
88
80
SCOTT
£
¤
WHITESIDE
Legend
6
_
^
Burlington & West Burlington
Interstates
MUSCATINE
Muscatine
4 Lane Highways
ROCK ISLAND
BUR
U.S. Highways
HENRY
State Highways
WASHINGTON
KEOKUK
Illinois County
Iowa County
£
¤
218
Missouri County
LOUISA
MERCER
Wapello
£
¤
61
£
¤
Monmouth
JEFFERSON
STARK
§
¦
¨
74
Mediapolis
34
Oquawka
Mount Pleasant
HENRY
Galesburg
KNOX
DES MOINES
Monmouth
Burlington
Danville
HENDERSON
West Burlington
VAN BUREN
WARREN
Gladstone
__
^^
West Point
PEORIA
Stronghurst
Wever
Fort Madison
Lomax
£
¤
67
LEE
Niota
Dallas City
La Harpe
Laborshed Concentration
OTLAND
£
¤
MCDONOUGH
136
Keokuk
CLARK
Kahoka
HANCOCK
by Place of Residence (per ZIP Code)
TAZE
Macomb
Low
FULTON
Moderate
High
10 Mile Intervals Between Rings
MASON
KNOX
Workers who have transferable experience/skills in the industry are currently commuting an average of 10 miles
one way for work. Those who are willing to change/accept employment are willing to commute an average of 23
miles one way for the right employment opportunity.
For More Information Regarding the Greater Burlington Laborshed, contact:
Greater Burlington Partnership
610 N. 4th St., Suite 200
Burlington, IA 52601
Phone: 319.752.6365
Fax: 319.752.6454
Email: dtoyer@greaterburlington.com
www.greaterburlington.com

2. LABOR CHARACTERISTICS
Estimated Potential Available Labor Per Occupational
Category:
Business Operations:
 Sales & Marketing Managers - 1,154
 Administrative Service Managers - 574
 Financial Managers - 574
 Human Resource Managers - 576
 Cost Estimators - 568
 Employment, Recruitment, & Human Resource
Specialists - 1,160
 Management Analyst & Business Specialists - 864
Information Technology:
 Computer Programmers - 292
 Computer Specialists - 578
 Network & System Administrators - 289
 Telecommunications Line Installers & Repair - 282
Sales Occupations:
 Supervisors - 577
 Retail Sales - 2,309
 Insurance Sales Agents - 293
 Sales Representatives -586
 Telemarketers - 575
 Sales & Related Workers - 872
Office Support:
 Supervisors - 1,163
 New Account Clerks - 281
 Customer Service Representatives - 2,290
 Receptionists & Information Clerks - 580
 Secretaries - 869
 Computer Operators - 579
 Office Clerks - 863
 Office & Administrative Support - 572
CALL CENTER
Employment Status:
% Willing to Change/Accept Employment
80%
70.0%
68.7%
60%
40%
32.8%
14.9%
20%
9.0%
7.4%
0%
Employed
Unemployed
Voluntarily Not
Employed/
Not Retired
Retired
Educational Level:
(73.1% Have an education beyond high school)
Undergraduate
Degree, 22.3%
Associate
Degree, 19.4%
Postgraduate
Degree, 9.0%
Vocational
Training, 1.5%
Trade Certified,
1.5%
An estimated total of
19,320 people in the Laborshed area
Degree/
Certification Not
Received,
19.4%
Workplace Flexibility:
Additional Facts:
 65.7% paid an hourly wage
Cross-training - 81.8%
 76.1% are/were employed full-time
Job teams - 77.3%
 19.4% are/were employed part-time
Job sharing - 54.5%
 3.0% are/were temporarily
employed
Varied shifts - 31.8%
Temporary work - 59.1%  6.5% hold two or more jobs
 Currently working an average of 40
Seasonal work - 45.5%
hours/week
(by percent of interest)
Current Benefits:
Health/Medical
Insurance, 94.1%
Pension/Retirement/
401K, 62.7%






Dental Coverage, 43.1%
Paid Vacation, 37.3%
Vision Coverage, 31.4%
Desired Benefits:
Life Insurance, 29.4%
Paid Holidays, 25.5%
Paid Sick Leave, 23.5%
Disability Insurance,
15.7%
Prescription Drug
Coverage, 13.7%
Health/Medical
Insurance, 78.9%
Pension/Retirement/
401K, 31.6%
Dental Coverage,
21.1%
Paid Vacation,
15.8%
Vision Coverage,
15.8%
Paid Sick Leave,
10.5%
Life Insurance, 5.3%
Paid Holidays, 5.3%
Information compiled by
Iowa Workforce Development using
Laborshed data released 2011.
Disability Insurance,
0.0%
Prescription Drug
Coverage, 0.0%
Underemployment:
Total Underemployment - 7.5%
 Low hours - 4.5%
 Mismatch of skills - 3.0%
 Low income - 3.0%
IWD only counts individuals once when
estimating Total Underemployment.
Top Advertising Media:
(for those seeking employment opportunities by use)
 Internet - 61.3%
 www.monster.com
 www.iowajobs.org
 Local/Regional Newspapers - 42.0%
 The Hawkeye - Burlington
 Fort Madison Daily Democrat
 IowaWORKS Centers - 24.2%
 Networking through friends, family
or acquaintances - 16.1%

3. LABOR CHARACTERISTICS
e
ag
32.49
12.99
15.98
47.02
16.52
17.89
48.67
18.11
36.96
26.33
12.71
12.69
14.27
27.16
22.10
18.12
53.62
29.36
20.79
17.43
18.66
40.70
20.74
16.36
28.21
44.65
42.70
26.26
14.97
14.00
18.31
18.14
11.16
11.80
19.65
39.62
25.09
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Administrative Services Managers
Bill and Account Collectors
Bookkeeping, Accounting, and Auditing Clerks
Computer and Information Systems Managers
Computer Occupations, All Other
Computer Operators
Computer Programmers
Computer Support Specialists
Computer Systems Analysts
Cost Estimators
Credit Authorizers, Checkers, and Clerks
Customer Service Representatives
Data Entry Keyers
Database Administrators
Eligibility Interviewers, Government Programs
Executive Secretaries and Administrative Assistants
Financial Managers
First-Line Supervisors/Managers of Non-Retail Sales Workers
First-Line Supervisors/Managers of Office and Administrative Support Workers
First-Line Supervisors/Managers of Retail Sales Workers
Human Resources Assistants, Except Payroll and Timekeeping
Human Resources Managers
Human Resources, Labor Relations, and Training Specialists, All Other
Information and Record Clerks, All Other
Information Security Analysts, Web Developers, and Computer Network Architects
Management Analysts
Marketing Managers
Network and Computer Systems Administrators
Office and Administrative Support Workers, All Other
Office Clerks, General
Office Machine Operators, Except Computer
Parts Salespersons
Receptionists and Information Clerks
Retail Salespersons
Sales and Related Workers, All Other
Sales Managers
Sales Representatives, Services, All Other
Sales Representatives, Wholesale and Manufacturing, Except Technical and
Scientific Products
Sales Representatives, Wholesale and Manufacturing, Technical and Scientific
Products
Secretaries, Except Legal, Medical, and Executive
Switchboard Operators, Including Answering Service
Telecommunications Line Installers and Repairers
Word Processors and Typists
try
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O od
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Occupation
CALL CENTER
11-3011
43-3011
43-3031
11-3021
15-1199
43-9011
15-1131
15-1151
15-1121
13-1051
43-4041
43-4051
43-9021
15-1141
43-4061
43-6011
11-3031
41-1012
43-1011
41-1011
43-4161
11-3121
13-1078
43-4199
15-1179
13-1111
11-2021
15-1142
43-9199
43-9061
43-9071
41-2022
43-4171
41-2031
41-9099
11-2022
41-3099
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
21.46
10.33
10.67
29.91
11.45
12.71
35.94
12.20
23.84
18.52
10.94
8.47
10.24
18.02
19.09
12.74
25.95
17.69
13.54
11.60
13.36
30.40
12.59
12.95
21.27
24.09
29.61
18.91
9.51
10.01
12.97
13.94
8.99
8.41
8.54
22.25
12.62
41-4012
$ 23.72 $ 12.41 $ 29.38 $ 19.94
41-4011
$ 33.24 $ 23.07 $ 38.31 $ 26.78
43-6014
43-2011
49-9052
43-9022
$
$
$
$
12.33 $ 8.66
11.02 $ 9.99
22.49 $ 18.25
16.65 $ 13.72
$
$
$
$
$
$
$
$
$
$
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$
$
$
38.00
14.32
18.64
55.57
19.07
20.47
55.03
21.07
43.51
30.24
13.60
14.81
16.28
31.74
23.61
20.81
67.46
35.19
24.42
20.33
21.29
45.85
24.83
18.08
31.69
54.93
49.23
29.93
17.70
16.01
20.98
20.23
12.25
13.50
25.20
48.30
31.33
14.16
11.54
24.61
18.11
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
29.10
12.15
14.55
44.03
15.75
17.48
51.35
17.74
35.91
25.51
12.70
9.64
12.70
26.29
22.17
17.60
41.98
26.42
18.89
16.36
17.65
36.30
20.82
16.06
28.89
33.64
44.52
24.89
14.23
13.43
18.74
17.39
10.97
10.74
13.43
33.95
23.37
12.10
10.87
23.12
16.89
The 2012 Iowa Wage data for Iowa Workforce Development Region 16 service area was produced by the Labor Force & Occupational Analysis
Bureau to provide communities local information on wages by occupation. The source of the wage and employment data is based on the May 2011
OES estimates. Additional occupational wage and employment data can be found at http://iwin.iwd.state.ia.us/iowa/OlmisZine.