Company Overview


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  • Dividers provided by Regan
  • Customer satisfaction rating 31% higher than competition** Consultant satisfaction rating 23% higher than the competition ** Employee satisfaction rating 12% higher than industry average *** Formal Quality Management Program spans all service lines ISO 9001-certified Global PMO Proprietary Staffing Quality Process SM Strong focus on gathering the “voice” of our customers , consultants and employees to continuously identify and invest in opportunities for improvement
  • Company Overview

    1. 1. Company Overview
    2. 2. Corporate Structure Scientific, Professional and Commercial Staffing & Services Human Capital Management Solutions Accounting and Financing, Banking, Human Resources, Sales & Marketing Staffing & Services Sales & Sale Management Services Legal Search Services Technology Staffing & Services 2009 Revenue: $5.6B
    3. 3. TEKsystems ® is the leading technology staffing and services company in North America. Company at a Glance <ul><ul><ul><li>$2.3 billion in annual revenue </li></ul></ul></ul><ul><ul><ul><li>More than 26 years of industry experience </li></ul></ul></ul><ul><ul><ul><li>Ranked #1 in the industry since 2000* </li></ul></ul></ul><ul><ul><ul><li>90 locations, 1,000 account managers and 1,200 recruiters </li></ul></ul></ul><ul><ul><ul><li>Currently serving 82% of the Fortune 500 </li></ul></ul></ul><ul><ul><ul><li>Speak to 30,000 IT professionals and meet with 6,000 face-to-face every week </li></ul></ul></ul><ul><ul><ul><li>Consultant network encompasses over 81% of the domestic IT workforce </li></ul></ul></ul><ul><ul><ul><li>70,000+ placements at 5,500 client sites annually </li></ul></ul></ul><ul><ul><ul><li>Customer satisfaction rating 31% higher than competition** </li></ul></ul></ul><ul><ul><ul><li>Consultant satisfaction rating 23% higher than the competition ** </li></ul></ul></ul><ul><ul><ul><li>Employee satisfaction rating 12% higher than industry average *** </li></ul></ul></ul><ul><ul><ul><li>Specialized offerings within IT, Financial Services, Healthcare, Communications and Government verticals </li></ul></ul></ul>* According to Staffing Industry Analysts (SIA), a research firm focused on the contingent workforce market ** Independent third party survey (Loyalty Research Center), 2010 customer survey *** Independent third party survey (Sirota Survey Intelligence), 2009 employee survey
    4. 4. Since the success of any initiative depends on the quality of the people driving it, our unmatched relationships with high-caliber IT and communications talent provides a strong foundation for our full suite of services. Suite of Services Staffing Services Education Services WMS Global Services <ul><ul><ul><li>Incumbent Program Evaluation & Recommendation </li></ul></ul></ul><ul><ul><ul><li>MSP Services </li></ul></ul></ul><ul><ul><ul><li>Program Implementation </li></ul></ul></ul><ul><ul><ul><li>VMS Technology Assessment & Selection </li></ul></ul></ul><ul><ul><ul><li>Custom Content & Curriculum Development </li></ul></ul></ul><ul><ul><ul><li>IT & Business Training </li></ul></ul></ul><ul><ul><ul><li>Training PMO </li></ul></ul></ul><ul><li>Applications </li></ul><ul><ul><ul><li>Application Development </li></ul></ul></ul><ul><ul><ul><li>Application Management </li></ul></ul></ul><ul><ul><ul><li>Data Management </li></ul></ul></ul><ul><ul><ul><li>Quality Assurance & Testing </li></ul></ul></ul><ul><li>Infrastructure </li></ul><ul><ul><ul><li>Asset Management </li></ul></ul></ul><ul><ul><ul><li>Asset Retirement </li></ul></ul></ul><ul><ul><ul><li>Support Services </li></ul></ul></ul><ul><ul><ul><li>Technology Deployment </li></ul></ul></ul><ul><ul><ul><li>Applications </li></ul></ul></ul><ul><ul><ul><li>Communications </li></ul></ul></ul><ul><ul><ul><li>End User Support </li></ul></ul></ul><ul><ul><ul><li>Network Infrastructure </li></ul></ul></ul>
    5. 5. Our domestic reach spans every major market in the United States and Canada. Geographic Presence - Domestic Our customers rate our geographic coverage 25% higher than our competition. USA Canada Alabama Birmingham Huntsville Arkansas Bentonville Arizona Phoenix California Alameda Los Angeles Orange County Riverside Sacramento San Diego San Francisco Silicon Valley Thousand Oaks Colorado Colorado Springs Denver Westminster Connecticut Hartford Norwalk Shelton Florida Ft. Lauderdale Jacksonville Miami Orlando Tampa Georgia Atlanta Hawaii Honolulu Idaho Boise Iowa Cedar Rapids Des Moines Illinois Bloomington Chicago Downers Grove Rolling Meadows Indianapolis Indianapolis Kansas Kansas City Kentucky Louisville Louisiana New Orleans Maryland Baltimore Bethesda Massachusetts Boston Michigan Detroit Grand Rapids Minnesota Minneapolis Missouri St. Louis North Carolina Charlotte Greensboro Raleigh Nebraska Omaha New Jersey Parsippany New Mexico Albuquerque Nevada Las Vegas New York Albany Long Island New York City Rochester Ohio Cincinnati Cleveland Columbus Oklahoma Tulsa Oregon Portland Pennsylvania Harrisburg Philadelphia Pittsburgh Plymouth Meeting South Carolina Greenville Tennessee Knoxville Memphis Nashville Texas Austin Dallas Dallas East El Paso Ft. Worth Houston San Antonio Utah Salt Lake City Virginia Chesapeake Reston Richmond Washington Seattle Wisconsin Appleton Milwaukee Madison Alberta Calgary British Columbia Vancouver Ontario Mississauga Ottawa Toronto Windsor Quebec Montreal
    6. 6. Our global footprint through Allegis Group enables us to support clients beyond national borders. Geographic Presence - Global OFFICES COVERAGE TO BE REACHED North America USA Canada Puerto Rico Europe United Kingdom Coventry Edinburgh London Manchester Windsor Winnersh (European HQ) The Netherlands Zoetermeer Republic of Ireland Dublin Germany Frankfurt Asia China Beijing ChengDu Guangzhou Hong Kong Shanghai Shenzhen India Bangalore Chennai Mumbai Hyderabad Pune Philippines Manila Singapore Singapore
    7. 7. Our culture is rooted in our people-powered philosophy. We believe that the right People are required to perform sound Operations and enable successful outcomes for our Customers. Strategy <ul><ul><ul><li>Long-term partnerships between TEKsystems, customers & consultants </li></ul></ul></ul><ul><ul><ul><li>Range of scalable services with flexible service delivery options </li></ul></ul></ul><ul><ul><ul><li>Top tier IT talent and access to high-end, hard to find skill sets </li></ul></ul></ul><ul><ul><ul><li>Reliable and repeatable outcomes achieved on time, every time </li></ul></ul></ul><ul><ul><ul><li>Consistently applied methodologies, processes and techniques </li></ul></ul></ul><ul><ul><ul><li>Operational execution reinforced by personal accountability </li></ul></ul></ul><ul><ul><ul><li>All efforts aimed at providing a positive experience and quality results </li></ul></ul></ul><ul><ul><ul><li>Seek to attract, develop and retain high performers that live our values: </li></ul></ul></ul><ul><ul><ul><li>Integrity </li></ul></ul></ul><ul><ul><ul><li>Servant Mentality </li></ul></ul></ul><ul><ul><ul><li>Team Rule </li></ul></ul></ul><ul><ul><ul><li>Relationships </li></ul></ul></ul><ul><ul><ul><li>Commitment </li></ul></ul></ul><ul><ul><ul><li>Diversity </li></ul></ul></ul>Customers Operations People
    8. 8. We tailored our value proposition to meet the most pressing needs of our customers. Customer Alignment * Independent third party survey (Loyalty Research Center), 2010 customer survey Rated 37% higher in “maintaining continuous contact throughout engagements” What Customers Say ... What We Offer ... How We Perform * ... Rated 25% higher in “range of service capabilities” Rated 27% higher in “understanding local labor market” Rated 29% higher in “knowledge of my business / company” Rated 22% higher in “quality consultants” Rated 30% higher in “having a tangible screening process” Rated 37% higher in “maintaining continuous contact throughout engagements” Rated 25% higher in “geographic reach” “ Help me onboard, manage and retain high performers.” “ Don’t waste my time with random resumes.” “ Connect me with experts who can help me accomplish my goals.” “ Understand my business and culture.” “ Give me what I need, not what you sell.” “ Be where I am and where I need you.” “ Help me to navigate the hiring complexities in my area.” Breadth of Services Geographic Reach Local Labor Market Expertise Customer Centric Approach Sourcing Expertise Thorough Screening Post-Placement Support [ ]
    9. 9. Ultimately, in the market for technology services, TEKsystems offers IT leaders a superior partnership backed by our (1) proven track record of performance, (2) quality-focused approach to service delivery and (3) relationships with the highest-caliber technical professionals. Value Proposition * Independent third party survey (Loyalty Research Center), 2010 customer survey ** Independent third party survey (Sirota Survey Intelligence), 2009 employee survey
    10. 10. Committed to delivering great services and value-added resources, we author a variety of thought leadership pieces that address industry trends and topics that are relevant to our clients. Thought Leadership
    11. 11. By seamlessly blending Service Area, Dedicated Industry and Local Market expertise, we offer our customers solutions that meet their specific needs. Go To Market Strategy Northeast Southeast Midwest Central West Canada Dedicated Industry Expertise Communications Services Financial Services Government Services Healthcare Services IT Services Service Area Expertise Local Market Expertise <ul><li>Global Services: </li></ul><ul><ul><ul><li>Applications </li></ul></ul></ul><ul><ul><ul><li>Infrastructure </li></ul></ul></ul><ul><li>Workforce Management Solutions </li></ul>
    12. 12. Share of the Market Ranked #1 IT Staffing Firm in the U.S. since 2000* * According to Staffing Industry Analysts (SIA), a research firm focused on the contingent workforce market ** 2009 Adecco Group acquires MPS Group for $1.3 billion *** 2010 Manpower acquires Comsys for $431 million **** Adjusted to mergers, $1.6 billion difference unadjusted <ul><ul><ul><li>Nearly double the industry growth year-over-year </li></ul></ul></ul><ul><ul><ul><li>Today, our strongest competitor trails TEKsystems’ earnings by more than $1.2 billion**** </li></ul></ul></ul><ul><ul><ul><li>Our competitor base is diverse, varying by region and including: Internal HR, niche providers, mom and pops, national players, consulting firms and integrators / OEMs </li></ul></ul></ul>Largest IT Staffing Firms in the U.S. Ranked by estimated 2009 U.S. Temporary staffing revenue Rank Company 2009 U.S. Rev. ($million) 2009 Market Share% 1 TEKsystems (Allegis Group) 1,999 13% 2 Manpower (includes Comsys) 760 5% 3 Adecco (includes MPS) 740 5% 4 Volt Information Sciences 618 4% 5 Kforce 510 3% 6 SFN Group 460 3% 7 Sapphire Technologies (Randstad ) 428 3% 8 Apex Systems Inc. 364 2% 9 Insight Global Inc. 261 2% 10 Advantage Resourcing 250 2% 11 Collabera 230 1% 12 Keane 225 1% 13 Robert Half International Inc. 221 1% 14 Artech Information Systems 213 1% 15 CDI 193 1% 16 CIBER. 175 1% 17 Veritude 168 1% 18 Pinnacle Technical Resources 157 1% 19 The Judge Group 152 1% 20 Matrix Resources 144 1% 21 Computer Task Group 136 1% 22 Strategic Staffing Solutions 127 1% 23 Genesis10 119 1% 24 Analysts International 114 1% 25 Yoh 107 1% Total   8,871 57% Source: Company reports and Staffing Industry Analysts 
    13. 13. View of the Market <ul><ul><ul><li>“ All fishing from the same pool of talent” </li></ul></ul></ul><ul><ul><ul><li>Formalization of vendor management processes </li></ul></ul></ul><ul><ul><ul><li>Varied stakeholder landscape: IT leaders, Procurement, HR, Vendor Management Offices (VMOs) </li></ul></ul></ul><ul><ul><ul><li>Must market value to different stakeholders </li></ul></ul></ul><ul><ul><ul><li>Management simplicity is neutralizing differentiated provider value </li></ul></ul></ul><ul><ul><ul><li>The rise of price and speed priorities </li></ul></ul></ul><ul><ul><ul><li>There is no such thing as “resting on your laurels” </li></ul></ul></ul><ul><ul><ul><li>Must stay ahead of emerging technologies and implementation methodologies </li></ul></ul></ul><ul><ul><ul><li>High demand for experienced PMs and BAs </li></ul></ul></ul><ul><ul><ul><li>Cloud Computing / Virtualization / Green IT </li></ul></ul></ul><ul><ul><ul><li>Unified Communications </li></ul></ul></ul><ul><ul><ul><li>Mobile Technologies </li></ul></ul></ul><ul><ul><ul><li>BI / Data Warehousing </li></ul></ul></ul><ul><ul><ul><li>The growing need for more business savvy IT professionals </li></ul></ul></ul><ul><ul><ul><li>The “War for Talent” </li></ul></ul></ul><ul><ul><ul><li>Fewer domestic IT college graduates </li></ul></ul></ul><ul><ul><ul><li>Highly skilled labor pools in low cost markets </li></ul></ul></ul><ul><ul><ul><li>Global sourcing models to access rare skill sets and “be where customers are” </li></ul></ul></ul><ul><ul><ul><li>Local access to talent is key; but personal relationships are critical for loyalty </li></ul></ul></ul><ul><ul><ul><li>“ Pull” forces require services beyond staffing </li></ul></ul></ul><ul><ul><ul><li>Priority on understanding the business to offer strategic solutions vs. transactional fixes </li></ul></ul></ul><ul><ul><ul><li>More flexibility (especially after the recession) </li></ul></ul></ul><ul><ul><ul><li>Growth of Strategic Talent Management </li></ul></ul></ul><ul><ul><ul><ul><li>“ Understand my business / industry” </li></ul></ul></ul></ul><ul><ul><ul><ul><li>“ Provide solutions – not just bodies” </li></ul></ul></ul></ul><ul><ul><ul><ul><li>“ Share more risk and responsibility” </li></ul></ul></ul></ul>Trend Impact Commoditization Ever-Evolving Technologies Globalization Customer Demand for More Value