Yasmin Espinosa volunteered at the Boys and Girls Club of Parkway Middle School in Kissimmee, Florida, working with four special needs students - two Hispanic and two Caucasian boys between the ages of 11-13, three with autism and one with profound mental handicaps. She helped them with homework, played sports and games with them, and spent time in the game room. Working with the students, especially one boy named Jordan with autism, gave her insight into their struggles and opened her eyes to their lives and desire to be treated like others. The experience taught her to be grateful for opportunities to help others.
This document summarizes Utah's driver license regulations. It outlines who needs a Utah driver's license, exceptions for non-residents, and conditions under which a person may not be issued a license. It also briefly discusses Utah's participation in the Driver License Compact and Non-Resident Violator Compact to facilitate cooperation on driver licensing between member states.
The document discusses how mass media has evolved from a one-way push model to become more bi-directional, allowing consumers to share all kinds of information. It notes some examples of viral content on social media and news stories that received widespread attention. Finally, it provides tips on how to effectively monitor discussions online, correct false information, and avoid engaging with trolls.
The document outlines the growth of a social media company from 2011 to 2013, starting with launching in 2011 and reaching over 1 billion conversations delivered by 2013 with only 16 employees. It then discusses the typical 4 steps companies go through in social media adoption and how specialized social media tools are now needed to support monitoring, analytics, and engagement across different business functions like marketing, PR, customer service, and HR. Finally, it emphasizes the importance of analytics, real-time collaboration, and integration with other systems like CRM to measure social media results.
This document discusses how social media has evolved from one-way communication to two-way conversations and provides tips for businesses to take advantage of social media. It recommends that companies detect, monitor, and correct false information on social media. It also suggests ways to build brand awareness, followers, and leads through social media like Twitter, including seeding followers, tracking conversations, joining discussions, and being human. The document promotes the social media monitoring tool Engagor and provides contact details.
The introduction to the second edition of the Engagor Day, an event for our clients and partners. Zooms in on the latest additions and what Engagor is working on, in other words, the roadmap!
A walkthrough of the updated Engagor, a tool for "Intelligent Social Media Management". The most powerful features of this tool are showcased in a couple of screenshots.
"Engagor is your Swiss Army knife for the social web. Easily measure, grow and manage your online presences in style."
Yasmin Espinosa volunteered at the Boys and Girls Club of Parkway Middle School in Kissimmee, Florida, working with four special needs students - two Hispanic and two Caucasian boys between the ages of 11-13, three with autism and one with profound mental handicaps. She helped them with homework, played sports and games with them, and spent time in the game room. Working with the students, especially one boy named Jordan with autism, gave her insight into their struggles and opened her eyes to their lives and desire to be treated like others. The experience taught her to be grateful for opportunities to help others.
This document summarizes Utah's driver license regulations. It outlines who needs a Utah driver's license, exceptions for non-residents, and conditions under which a person may not be issued a license. It also briefly discusses Utah's participation in the Driver License Compact and Non-Resident Violator Compact to facilitate cooperation on driver licensing between member states.
The document discusses how mass media has evolved from a one-way push model to become more bi-directional, allowing consumers to share all kinds of information. It notes some examples of viral content on social media and news stories that received widespread attention. Finally, it provides tips on how to effectively monitor discussions online, correct false information, and avoid engaging with trolls.
The document outlines the growth of a social media company from 2011 to 2013, starting with launching in 2011 and reaching over 1 billion conversations delivered by 2013 with only 16 employees. It then discusses the typical 4 steps companies go through in social media adoption and how specialized social media tools are now needed to support monitoring, analytics, and engagement across different business functions like marketing, PR, customer service, and HR. Finally, it emphasizes the importance of analytics, real-time collaboration, and integration with other systems like CRM to measure social media results.
This document discusses how social media has evolved from one-way communication to two-way conversations and provides tips for businesses to take advantage of social media. It recommends that companies detect, monitor, and correct false information on social media. It also suggests ways to build brand awareness, followers, and leads through social media like Twitter, including seeding followers, tracking conversations, joining discussions, and being human. The document promotes the social media monitoring tool Engagor and provides contact details.
The introduction to the second edition of the Engagor Day, an event for our clients and partners. Zooms in on the latest additions and what Engagor is working on, in other words, the roadmap!
A walkthrough of the updated Engagor, a tool for "Intelligent Social Media Management". The most powerful features of this tool are showcased in a couple of screenshots.
"Engagor is your Swiss Army knife for the social web. Easily measure, grow and manage your online presences in style."
The document discusses Belfius Bank's experience with social media monitoring. It describes how Belfius evolved from using SM2 at Dexia Bank Belgium to selecting Engagor in 2012 after becoming an independent bank. It outlines Belfius' current social media monitoring process, including listening for mentions, responding to webcare inquiries, and reporting insights. Some lessons discussed are the importance of context in responses, defining engagement rules, and establishing clear monitoring objectives, tools, roles and processes.
Engagor Day II - Steven Degelaen - Telenet, a Social Care StoryEngagor
Telenet is a 4P cable operator in Flanders and Brussels with over 2.1 million customers and 2,200 employees, 58% owned by Liberty Global. Telenet has internal social media guidelines and uses several social media channels like Twitter, Facebook, and forums to engage with customers. Telenet takes a cross-functional approach to social care, treating social crises as around-the-clock events, and uses tools like Engagor to manage workflows and measure engagement across all of its social media platforms and accounts.
Engagor Day III: Use Case NMBS/SNCB 'Learnings From a Social Media Launch'Engagor
This document discusses the Belgian railway company SNCB's launch of their Twitter account. It provides background on SNCB's operations and social media presence. The document explains that Twitter is well-suited for SNCB's need for real-time communication with travelers during situations like strikes or heavy weather. It also outlines five essentials to prepare for before a social media launch, including identifying passionate internal employees to engage on social media and having clear procedures for responding to questions. The document concludes with key takeaways around listening to audiences, finding engaged internal employees, and being prepared to adapt quickly.
Engagor is a Belgian social media monitoring, analytics and engagement startup founded in 2011 with 10 employees. It provides an online tool that monitors social media conversations, analyzes key metrics like demographics of people talking about a brand, and facilitates engagement with audiences. The tool allows clients in industries like technology, telecom, retail and finance to track mentions, gain insights into conversations and trends, and efficiently respond to customers from within the platform.
Engagor Day III - Chapel Digital: Use Case on Thomas Cook Engagor
Linda Scott, CEO from Chapel Digital, tells us more on how they pull off customer care for Thomas Cook in the UK.
Engagor Day, an event for all Engagor users and partners to help them optimize their social media engagement and analytics.
Engagor Day II - Talking Heads - Social WisdomEngagor
This document provides tips for evaluating social media efforts. It uses the example of SD worx, a company that aims to be an approachable HRM expert on social media. The tips are:
1) Evaluate efficiently by defining goals, KPIs, targets and benchmarks.
2) Use the right tools like social media management platforms to collect quantitative and qualitative data on permissions, engagement, leads, etc.
3) Use data to improve by learning from metrics, making adjustments, and measuring results in an ongoing cycle. The document illustrates applying these tips to SD worx's social media strategy and results.
The document discusses Belfius Bank's experience with social media monitoring. It describes how Belfius evolved from using SM2 at Dexia Bank Belgium to selecting Engagor in 2012 after becoming an independent bank. It outlines Belfius' current social media monitoring process, including listening for mentions, responding to webcare inquiries, and reporting insights. Some lessons discussed are the importance of context in responses, defining engagement rules, and establishing clear monitoring objectives, tools, roles and processes.
Engagor Day II - Steven Degelaen - Telenet, a Social Care StoryEngagor
Telenet is a 4P cable operator in Flanders and Brussels with over 2.1 million customers and 2,200 employees, 58% owned by Liberty Global. Telenet has internal social media guidelines and uses several social media channels like Twitter, Facebook, and forums to engage with customers. Telenet takes a cross-functional approach to social care, treating social crises as around-the-clock events, and uses tools like Engagor to manage workflows and measure engagement across all of its social media platforms and accounts.
Engagor Day III: Use Case NMBS/SNCB 'Learnings From a Social Media Launch'Engagor
This document discusses the Belgian railway company SNCB's launch of their Twitter account. It provides background on SNCB's operations and social media presence. The document explains that Twitter is well-suited for SNCB's need for real-time communication with travelers during situations like strikes or heavy weather. It also outlines five essentials to prepare for before a social media launch, including identifying passionate internal employees to engage on social media and having clear procedures for responding to questions. The document concludes with key takeaways around listening to audiences, finding engaged internal employees, and being prepared to adapt quickly.
Engagor is a Belgian social media monitoring, analytics and engagement startup founded in 2011 with 10 employees. It provides an online tool that monitors social media conversations, analyzes key metrics like demographics of people talking about a brand, and facilitates engagement with audiences. The tool allows clients in industries like technology, telecom, retail and finance to track mentions, gain insights into conversations and trends, and efficiently respond to customers from within the platform.
Engagor Day III - Chapel Digital: Use Case on Thomas Cook Engagor
Linda Scott, CEO from Chapel Digital, tells us more on how they pull off customer care for Thomas Cook in the UK.
Engagor Day, an event for all Engagor users and partners to help them optimize their social media engagement and analytics.
Engagor Day II - Talking Heads - Social WisdomEngagor
This document provides tips for evaluating social media efforts. It uses the example of SD worx, a company that aims to be an approachable HRM expert on social media. The tips are:
1) Evaluate efficiently by defining goals, KPIs, targets and benchmarks.
2) Use the right tools like social media management platforms to collect quantitative and qualitative data on permissions, engagement, leads, etc.
3) Use data to improve by learning from metrics, making adjustments, and measuring results in an ongoing cycle. The document illustrates applying these tips to SD worx's social media strategy and results.