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University of Turbat 
Introduction to Business 
Submitted By: Abdullah Karim 
Submitted To: Sir Essa Karim 
Class: B.com 1st 
Department: Commerce 
Assignment No: 1 
Date: 06 Feb 2014
CADBURY INTRODUCTION 
Cadbury is a global company which is located in many counties 
like the Us, New Zealand, India and Canada. Cadbury is a business 
which manufacture chocolate in a different ways for example 
chocolate bars, cakes and ice cream. 
History of cadbury 
Cadbury's as we know it today started from humble beginnings in 
Bull Street, Birmingham. A shop was opened by John Cadbury in 
1824. It did not start as a confectionery shop but sold tea and coffee 
and home made drinking chocolate or cocoa which he made himself 
for his customers. 
John Cadbury moved into the manufacturing of drinking chocolate 
and cocoa. By the early 1840's Cadbury operated from a factory in 
Bridge Street and went into partnership with his brother Benjamin. 
'Cadbury Brothers of Birmingham' Cadbury's received a Royal 
Warrant in 1854 as manufacturers of chocolate for Queen Victoria. 
Cadbury's moved on to become a limited company and after the 
death of Richard Cadbury the sons of the two brothers joined the 
firm headed by George Cadbury. This was very much a family 
business in every sense of the word. 
In 1969 the Cadbury Group merged with Schweppes. Cadbury 
Schweppes Plc is a leader in confectionery and soft drinks both in 
the UK and abroad. With factories all over the world and a host of 
well known brand names it has become a household name in many 
countries.
ENTREPRENEUR: John Cadbury 
PRODUCTS OF CADBURY 
BOURNVILLE: The old classic dark chocolate . 
CADBURY CHOMP: Cadbury Chomp is a delicious caramel 
treat wrapped in milk chocolate. 
CADBURY DAIRY MILK: Cadbury Dairy Milk with not just a glass 
and a half of fresh milk from the 
British isles, but with Fairtrade 
Ghanaian cocoa beans too!! 
CADBURY WISPA: The velvety-textured milk chocolate . 
CAKES AND BISCUITS 
· CADBURY CELEBRATION CAKE WITH BUTTONS 
· CADBURY DIGESTIVE BISCUITS 
· CADBURY CAKE BARS 
· CADBURY MINI ROLLS
· CADBURY FINGERS 
· CADBURY CAKE FUDGE BITES 
· CADBURY HALF COATED MINI ANIMAL BISCUITS 
BOXES, BAGS AND TINS 
· CADBURY HEROES 
· CADBURY DAIRY MILK TASTERS 
· CADBURY BUTTONS 
· CADBURY MILK TRAY 
· CADBURY KOKO 
DRINKS 
· CADBURY HOT CHOC CHUNKS 
· CADBURY DRINKING CHOCOLATE 
· CADBURY HOT CHOCOLATE INSTANT 
· CADBURY HIGHLIGHTS 
· BOURNVILLE COCOA
ICECREAM AND DESSERTS 
· FLAKE 99 CONE 
· CADBURY TWIN POTS FLAKE 
· CADBURY CHOCOLATE MOUSSE 
· CDM STICK 
· CADBURY CHOCOLATE TRIFLE 
Objective 
• To make lots of chocolate. 
• Improve the quality of their chocolate. 
• To Survive in the market. 
• Have loads of stores worldwide 
to be an ongoing company. 
• Achieve revenue growth of 20% per year 
• Increase earnings by 15% annually 
• Increase dividends per share by 7% per year 
• Increase net profit margins 8% to 4% 
ADMINISTRATION 
CHAIRMAN OF THE BOARD And CEO: Irene Rosenfeld 
DIRECTORS : Anand Kripalu
CFO: Andrew Bonfield 
HUMAN RESOURCES: VSC Fire & Security 
LEGAL AND SECRETARY : HU 
SCIENCE AND TECHNOLOGY : DM 
INTRODUCTION OF DEPARTMENT 
There are many different functional departments all created to help 
the company in its organizational methods. There are many 
different departments involved with Cadbury's. 
• Marketing and Sales 
• Finance 
• Administration 
• Research and Development 
• Production 
• Customer Services 
• Human Resources 
MARKETING AND SALES
Marketing and Sales The main things that are dealt with in the 
marketing and sales departments are: * Market Research, both 
primary and secondary research * Promotion * Advertising * Sales 
There are the four P's of Marketing and Sales, Promotion, Price, 
Product, Place. 
FINANCE 
This department is vital for CS to maintain their objectives 
especially the aim for worldwide growth. The finance department is 
important for CS because it is responsible for the control of money 
in CS. This is important towards CS aims, especially growth because 
the finance function if the cost is mot monitored, CS could lose the 
cost, which causes CS objectives to be reduced. 
ADMINISTRATION 
Administration department have been keeping things clean, taking 
orders, ensuring all machinery is of a good standard.Cadbury's 
have decided that their computers are too old and out of date and 
that they need to buy new, more developed in technology ones. 
When the new computers are delivered Administration would check 
them out and make sure that they are the correct order. 
RESEARCH AND DEVELOPMENT 
The work of research and development involves developing new 
products and improving current ones through various forms of 
research. New products and improvements to current products are 
needed to meet the requirements of customers, taking into 
consideration changes in consumer demand, seasonal sales changes, 
and the availability of new materials and technology.
PRODUCTION 
When there is a great demand for Dairy Milk, cadbury will lose a 
great amount of income because of the slowness of the production, 
which can affect the objectives that CS are aiming for. It can affect 
the objectives such as, to produce quality brands on time and to 
grow. 
CUSTOMER SERVICES 
Customers are the most important people for Cadbury. Cadbury 
say that 
“Customers are simply the natural resource upon which the success 
of Cadbury depends upon”. 
HUMAN RESOURCES 
Devising techniques to measure and reduce labour turnover. 
Planning ahead to make sure that every department has enough 
staff. 
HR planners operate a flexible workforce, which has numerical, 
financial and functional flexibility. Train new employees to be able to 
work within their designated 
department correctly and safely. 
MARKETING DEPARTMENT 
• Marketing activities and strategies result in making products 
available that satisfy customers. 
• Focus on what the customer wants is essential to successful 
marketing efforts. This customer-orientation must also be
balanced with the company's objective of maintaining a 
profitable volume of sales in order for the company to continue 
to do business. 
• Providing the features and quality customers want is a critical 
first step in marketing and is important for CS, so that the 
marketing department can meet the objectives of Cadbury. 
PRODUCT PLANNING AND DEVELOPMET 
4 PC’ OF CADBURY 
 Place 
 Product 
 Price 
 Promotion 
Place 
Cadbury dairy milk is produced at the chocolate factory in 
Bourneville in Birmingham. After the chocolate is produced and has 
undergone all the quality checks it is transported to the stockrooms. 
After this Cadbury sells it products to shops 
that deal with beverages and confectionery e.g. corner shops, super 
stores. They then sell it to the general public. Cadbury produces
chocolate for more than 200 countries so that they have a chance to 
enjoy it as well and make profit. 
Product 
My product is a re-launch of Cadbury dairy milk. Cadbury dairy 
milk is made from real chocolate. Its ingredients include cocoa 
butter and there is a glass and half full cream dairy milk in every 
200 grams of Cadbury dairy milk chocolate, Cadbury buys 65 
million litres of fresh milk each year to make Cadbury dairy milk 
chocolate. 
Price 
Price is an important element of the marketing mix. The price 
charged for a chocolate bar can determine whether a consumer will 
buy it and the level of sales achieved can determine whether or not 
Cadbury Schweppes will make a profit. 
Promotion 
The purpose of promotion is to communicate directly with potential 
or existing customers, in order to encourage them to purchase dairy 
milk and recommend it to others. 
ADVERTISEMENT 
During late 90’s 
• Campaign: ‘Khanewalon ko khane ka bahana chahiye’. 
• Target: widening chocolate consumption among the masses
• Campaign: ‘kuch metha ho jaye’. 
• Target: to associate Cadbury with celebratory occasion. 
• Campaign: ‘pappu pass ho gaya’. 
• Target: encourage those who have pass the exams to celebrate 
with Dairy Milk. 
THE BIG ‘B’ FACTOR 
· Cadbury appointed Amitabh Bachchan as its brand 
ambassador. 
· The Big factor that has pushed up CDM sales is the Amitabh 
Bachchan campaign. 
MARKETING ENVIRONMENT OF CADBURY 
• The Food Safety and Standard Bill, 2005 with penal provisions 
requires a review as the
Same gives huge powers to the Inspecting Officers to seize food 
articles without authorization andmay create unwanted confusion to 
the detriment of the company. 
ECONOMIC: 
• The prices of cocoa and milk, the chief ingredients used in 
chocolates, have gone up by 50 percent, If the prices of these 
commodities keep increasing, Cadbury will be forced to increase the 
prices. 
SWOT ANALYSIS OF CADBURY 
STRENGTHS 
• Maintain a stable growth of a company, 
• With its brand name, Cadbury could counterattack the 
competitors. 
• Keep up with the financial strength by increasing its sales and 
profit. 
• Acquisition rules in UK, reduce its dependence on the UK market. 
• Overall, Cadbury has been successful through the new products 
(development) it has to offer. 
WEAKNESSES 
• Weak position in the US market. 
• Lack of distribution network.
• Total French production of chocolate bars and confectionary 
has slowed down in more recent years, partly due to the 
economic slump. 
• Consumption of chocolate products, fall in demand due to the 
gloomy economic situation. 
• Sales of milk chocolate bars, which account for 24 per cent by 
volume of total sales of chocolate bars, decreased by 3.7 per 
cent. 
COMPETITORS OF CADBURY 
Within Chocolate, it's interesting that Cadbury is a very small 
player outshone by 
Nestle, 
M&M Mars (now called Masterfoods) 
And 
Hershey. 
Cadbury is a distant 4th. But, in Canada & Europe, Cadbury is a 
huge player - perhaps #2. This is because Cadbury Schweppes is
British based and hence has a much larger presence in Europe, 
Canada & Australia. 
CONCLUSION 
In order for Cadbury to reach the peak of achievement, the 
company would have to stress on the global growth of the product. 
It can be a risk to market it in the region France, but with careful 
study of the target market segments and its economic position, it can 
be an attainment. Cadbury should also look into other countries like 
the Asia Pacific in order to market its products popular globally. But then again, 
careful considerations to look at its major competitors and to obtain the rules and 
regulations of a certain country are equally important.

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Cadbury

  • 1. University of Turbat Introduction to Business Submitted By: Abdullah Karim Submitted To: Sir Essa Karim Class: B.com 1st Department: Commerce Assignment No: 1 Date: 06 Feb 2014
  • 2. CADBURY INTRODUCTION Cadbury is a global company which is located in many counties like the Us, New Zealand, India and Canada. Cadbury is a business which manufacture chocolate in a different ways for example chocolate bars, cakes and ice cream. History of cadbury Cadbury's as we know it today started from humble beginnings in Bull Street, Birmingham. A shop was opened by John Cadbury in 1824. It did not start as a confectionery shop but sold tea and coffee and home made drinking chocolate or cocoa which he made himself for his customers. John Cadbury moved into the manufacturing of drinking chocolate and cocoa. By the early 1840's Cadbury operated from a factory in Bridge Street and went into partnership with his brother Benjamin. 'Cadbury Brothers of Birmingham' Cadbury's received a Royal Warrant in 1854 as manufacturers of chocolate for Queen Victoria. Cadbury's moved on to become a limited company and after the death of Richard Cadbury the sons of the two brothers joined the firm headed by George Cadbury. This was very much a family business in every sense of the word. In 1969 the Cadbury Group merged with Schweppes. Cadbury Schweppes Plc is a leader in confectionery and soft drinks both in the UK and abroad. With factories all over the world and a host of well known brand names it has become a household name in many countries.
  • 3. ENTREPRENEUR: John Cadbury PRODUCTS OF CADBURY BOURNVILLE: The old classic dark chocolate . CADBURY CHOMP: Cadbury Chomp is a delicious caramel treat wrapped in milk chocolate. CADBURY DAIRY MILK: Cadbury Dairy Milk with not just a glass and a half of fresh milk from the British isles, but with Fairtrade Ghanaian cocoa beans too!! CADBURY WISPA: The velvety-textured milk chocolate . CAKES AND BISCUITS · CADBURY CELEBRATION CAKE WITH BUTTONS · CADBURY DIGESTIVE BISCUITS · CADBURY CAKE BARS · CADBURY MINI ROLLS
  • 4. · CADBURY FINGERS · CADBURY CAKE FUDGE BITES · CADBURY HALF COATED MINI ANIMAL BISCUITS BOXES, BAGS AND TINS · CADBURY HEROES · CADBURY DAIRY MILK TASTERS · CADBURY BUTTONS · CADBURY MILK TRAY · CADBURY KOKO DRINKS · CADBURY HOT CHOC CHUNKS · CADBURY DRINKING CHOCOLATE · CADBURY HOT CHOCOLATE INSTANT · CADBURY HIGHLIGHTS · BOURNVILLE COCOA
  • 5. ICECREAM AND DESSERTS · FLAKE 99 CONE · CADBURY TWIN POTS FLAKE · CADBURY CHOCOLATE MOUSSE · CDM STICK · CADBURY CHOCOLATE TRIFLE Objective • To make lots of chocolate. • Improve the quality of their chocolate. • To Survive in the market. • Have loads of stores worldwide to be an ongoing company. • Achieve revenue growth of 20% per year • Increase earnings by 15% annually • Increase dividends per share by 7% per year • Increase net profit margins 8% to 4% ADMINISTRATION CHAIRMAN OF THE BOARD And CEO: Irene Rosenfeld DIRECTORS : Anand Kripalu
  • 6. CFO: Andrew Bonfield HUMAN RESOURCES: VSC Fire & Security LEGAL AND SECRETARY : HU SCIENCE AND TECHNOLOGY : DM INTRODUCTION OF DEPARTMENT There are many different functional departments all created to help the company in its organizational methods. There are many different departments involved with Cadbury's. • Marketing and Sales • Finance • Administration • Research and Development • Production • Customer Services • Human Resources MARKETING AND SALES
  • 7. Marketing and Sales The main things that are dealt with in the marketing and sales departments are: * Market Research, both primary and secondary research * Promotion * Advertising * Sales There are the four P's of Marketing and Sales, Promotion, Price, Product, Place. FINANCE This department is vital for CS to maintain their objectives especially the aim for worldwide growth. The finance department is important for CS because it is responsible for the control of money in CS. This is important towards CS aims, especially growth because the finance function if the cost is mot monitored, CS could lose the cost, which causes CS objectives to be reduced. ADMINISTRATION Administration department have been keeping things clean, taking orders, ensuring all machinery is of a good standard.Cadbury's have decided that their computers are too old and out of date and that they need to buy new, more developed in technology ones. When the new computers are delivered Administration would check them out and make sure that they are the correct order. RESEARCH AND DEVELOPMENT The work of research and development involves developing new products and improving current ones through various forms of research. New products and improvements to current products are needed to meet the requirements of customers, taking into consideration changes in consumer demand, seasonal sales changes, and the availability of new materials and technology.
  • 8. PRODUCTION When there is a great demand for Dairy Milk, cadbury will lose a great amount of income because of the slowness of the production, which can affect the objectives that CS are aiming for. It can affect the objectives such as, to produce quality brands on time and to grow. CUSTOMER SERVICES Customers are the most important people for Cadbury. Cadbury say that “Customers are simply the natural resource upon which the success of Cadbury depends upon”. HUMAN RESOURCES Devising techniques to measure and reduce labour turnover. Planning ahead to make sure that every department has enough staff. HR planners operate a flexible workforce, which has numerical, financial and functional flexibility. Train new employees to be able to work within their designated department correctly and safely. MARKETING DEPARTMENT • Marketing activities and strategies result in making products available that satisfy customers. • Focus on what the customer wants is essential to successful marketing efforts. This customer-orientation must also be
  • 9. balanced with the company's objective of maintaining a profitable volume of sales in order for the company to continue to do business. • Providing the features and quality customers want is a critical first step in marketing and is important for CS, so that the marketing department can meet the objectives of Cadbury. PRODUCT PLANNING AND DEVELOPMET 4 PC’ OF CADBURY  Place  Product  Price  Promotion Place Cadbury dairy milk is produced at the chocolate factory in Bourneville in Birmingham. After the chocolate is produced and has undergone all the quality checks it is transported to the stockrooms. After this Cadbury sells it products to shops that deal with beverages and confectionery e.g. corner shops, super stores. They then sell it to the general public. Cadbury produces
  • 10. chocolate for more than 200 countries so that they have a chance to enjoy it as well and make profit. Product My product is a re-launch of Cadbury dairy milk. Cadbury dairy milk is made from real chocolate. Its ingredients include cocoa butter and there is a glass and half full cream dairy milk in every 200 grams of Cadbury dairy milk chocolate, Cadbury buys 65 million litres of fresh milk each year to make Cadbury dairy milk chocolate. Price Price is an important element of the marketing mix. The price charged for a chocolate bar can determine whether a consumer will buy it and the level of sales achieved can determine whether or not Cadbury Schweppes will make a profit. Promotion The purpose of promotion is to communicate directly with potential or existing customers, in order to encourage them to purchase dairy milk and recommend it to others. ADVERTISEMENT During late 90’s • Campaign: ‘Khanewalon ko khane ka bahana chahiye’. • Target: widening chocolate consumption among the masses
  • 11. • Campaign: ‘kuch metha ho jaye’. • Target: to associate Cadbury with celebratory occasion. • Campaign: ‘pappu pass ho gaya’. • Target: encourage those who have pass the exams to celebrate with Dairy Milk. THE BIG ‘B’ FACTOR · Cadbury appointed Amitabh Bachchan as its brand ambassador. · The Big factor that has pushed up CDM sales is the Amitabh Bachchan campaign. MARKETING ENVIRONMENT OF CADBURY • The Food Safety and Standard Bill, 2005 with penal provisions requires a review as the
  • 12. Same gives huge powers to the Inspecting Officers to seize food articles without authorization andmay create unwanted confusion to the detriment of the company. ECONOMIC: • The prices of cocoa and milk, the chief ingredients used in chocolates, have gone up by 50 percent, If the prices of these commodities keep increasing, Cadbury will be forced to increase the prices. SWOT ANALYSIS OF CADBURY STRENGTHS • Maintain a stable growth of a company, • With its brand name, Cadbury could counterattack the competitors. • Keep up with the financial strength by increasing its sales and profit. • Acquisition rules in UK, reduce its dependence on the UK market. • Overall, Cadbury has been successful through the new products (development) it has to offer. WEAKNESSES • Weak position in the US market. • Lack of distribution network.
  • 13. • Total French production of chocolate bars and confectionary has slowed down in more recent years, partly due to the economic slump. • Consumption of chocolate products, fall in demand due to the gloomy economic situation. • Sales of milk chocolate bars, which account for 24 per cent by volume of total sales of chocolate bars, decreased by 3.7 per cent. COMPETITORS OF CADBURY Within Chocolate, it's interesting that Cadbury is a very small player outshone by Nestle, M&M Mars (now called Masterfoods) And Hershey. Cadbury is a distant 4th. But, in Canada & Europe, Cadbury is a huge player - perhaps #2. This is because Cadbury Schweppes is
  • 14. British based and hence has a much larger presence in Europe, Canada & Australia. CONCLUSION In order for Cadbury to reach the peak of achievement, the company would have to stress on the global growth of the product. It can be a risk to market it in the region France, but with careful study of the target market segments and its economic position, it can be an attainment. Cadbury should also look into other countries like the Asia Pacific in order to market its products popular globally. But then again, careful considerations to look at its major competitors and to obtain the rules and regulations of a certain country are equally important.