SlideShare a Scribd company logo
Market sector perspective – Insurance 
www.pwc.ie
PwC 
Ciaran McGettrick, Phoenix Group Ireland 
2 
18 November 2014 
#pwcbf
PwC 
Ireland Inc. 
Best country to grow old in 
Best small country to do business in 
Best country to raise a family in 
3 
18 November 2014 
#pwcbf
PwC 
Stakeholder Management - Who are they? 
Stakeholders 
Local Irish entities 
Multinational subsidiaries with specific Group Mandate 
State Agencies 
Educational Institutions 
Consultants 
External Suppliers 
Trade Organisations 
4 
18 November 2014 
#pwcbf
PwC 
•Internal Group competition increasing for projects 
•Limited availability of resources 
•Tax advantages evolving – rate / substance 
•Education good but moving quickly enough? 
•Required skills may not be in-house 
•Group communications limited to mandated delivery 
Stakeholder Management - Challenges 
5 
18 November 2014 
#pwcbf
PwC 
Stakeholder Management - Opportunities 
•Ireland has high level of multinationals 
•Recovery of Ireland creates positive external backdrop 
•Rapid change provides excellent opportunities 
•Interested stakeholders can help build the network 
6 
18 November 2014 
#pwcbf
PwC 
Stakeholder Management - Opportunities 
•Stakeholders/skills not just Irish citizens! 
•Special Assignee Relief Program (SARP!) changes a significant help 
•Cost model now fit for purpose 
•Good cohort of well qualified educated staff 
7 
18 November 2014 
#pwcbf
PwC 
Stakeholder Management - Actions 
•International links already exist – use them! 
•Connect / align to Group strategy both commercially and politically 
•Set up a stakeholder Group management project 
•Allow staff to network Group influencers face to face 
•Skills to make this happen may be different 
•State Agencies / education /trade bodies / consultants /suppliers can help 
8 
18 November 2014 
#pwcbf
PwC 
Innovation into Ireland - Challenges 
•Education / Tax / Internal Group competition 
•Organisational may not support non core innovation 
•Local resources may not be plugged into wider innovation strategy at appropriate level 
•Key resources may not want to live in Ireland 
9 
18 November 2014 
#pwcbf
PwC 
Innovation - Opportunities 
•Movement to insource key global functions – cyber security / IT infrastructure / data analytics/ Actuarial & Finance 
•Culture is key – innovative / risk taking critical 
•Multi cultural non insurance technical skills available 
•Anchored in Ireland / linked to global culture 
•Insurance regulation not essential 
10 
18 November 2014 
#pwcbf
PwC 
Innovation - Actions 
•Show entrepreneurial flair to Group via delivery of core strategy 
•Internally promote innovation 
•Become a vital part of the wider Group innovation strategy 
•Develop skills for rapid development / selection / rejection of possible opportunities 
11 
18 November 2014 
#pwcbf
PwC 
Innovation - Reflections 
•Innovation is a key element of future growth 
•Culture may need to be kept separate to preserve risk taking and rapid development 
•Need to be able to find a new answer without knowing what you are looking for e.g. fraud / cyber security / data analytics 
•Practical case studies – Aon / Zurich / Pramerica / SCOR 
•Jobs created 2000+ 
12 
18 November 2014 
#pwcbf
PwC 
Innovate 
And 
Evolve 
Or Dissolve! 
13 
18 November 2014 
#pwcbf

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Stakeholder Management and Innovation for Irish subsidaries of Multinationals

  • 1. Market sector perspective – Insurance www.pwc.ie
  • 2. PwC Ciaran McGettrick, Phoenix Group Ireland 2 18 November 2014 #pwcbf
  • 3. PwC Ireland Inc. Best country to grow old in Best small country to do business in Best country to raise a family in 3 18 November 2014 #pwcbf
  • 4. PwC Stakeholder Management - Who are they? Stakeholders Local Irish entities Multinational subsidiaries with specific Group Mandate State Agencies Educational Institutions Consultants External Suppliers Trade Organisations 4 18 November 2014 #pwcbf
  • 5. PwC •Internal Group competition increasing for projects •Limited availability of resources •Tax advantages evolving – rate / substance •Education good but moving quickly enough? •Required skills may not be in-house •Group communications limited to mandated delivery Stakeholder Management - Challenges 5 18 November 2014 #pwcbf
  • 6. PwC Stakeholder Management - Opportunities •Ireland has high level of multinationals •Recovery of Ireland creates positive external backdrop •Rapid change provides excellent opportunities •Interested stakeholders can help build the network 6 18 November 2014 #pwcbf
  • 7. PwC Stakeholder Management - Opportunities •Stakeholders/skills not just Irish citizens! •Special Assignee Relief Program (SARP!) changes a significant help •Cost model now fit for purpose •Good cohort of well qualified educated staff 7 18 November 2014 #pwcbf
  • 8. PwC Stakeholder Management - Actions •International links already exist – use them! •Connect / align to Group strategy both commercially and politically •Set up a stakeholder Group management project •Allow staff to network Group influencers face to face •Skills to make this happen may be different •State Agencies / education /trade bodies / consultants /suppliers can help 8 18 November 2014 #pwcbf
  • 9. PwC Innovation into Ireland - Challenges •Education / Tax / Internal Group competition •Organisational may not support non core innovation •Local resources may not be plugged into wider innovation strategy at appropriate level •Key resources may not want to live in Ireland 9 18 November 2014 #pwcbf
  • 10. PwC Innovation - Opportunities •Movement to insource key global functions – cyber security / IT infrastructure / data analytics/ Actuarial & Finance •Culture is key – innovative / risk taking critical •Multi cultural non insurance technical skills available •Anchored in Ireland / linked to global culture •Insurance regulation not essential 10 18 November 2014 #pwcbf
  • 11. PwC Innovation - Actions •Show entrepreneurial flair to Group via delivery of core strategy •Internally promote innovation •Become a vital part of the wider Group innovation strategy •Develop skills for rapid development / selection / rejection of possible opportunities 11 18 November 2014 #pwcbf
  • 12. PwC Innovation - Reflections •Innovation is a key element of future growth •Culture may need to be kept separate to preserve risk taking and rapid development •Need to be able to find a new answer without knowing what you are looking for e.g. fraud / cyber security / data analytics •Practical case studies – Aon / Zurich / Pramerica / SCOR •Jobs created 2000+ 12 18 November 2014 #pwcbf
  • 13. PwC Innovate And Evolve Or Dissolve! 13 18 November 2014 #pwcbf