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Business processes in the cloud
- 1. The AFG Case Lykle Thijssen, 01-06-2016 Business Processes in the Cloud
- 2. 2 About me • Lykle Thijssen • Working at AMIS since 2015 • SOA/BPM Specialist • International Experience: Netherlands & Turkey • Went to Australia for PCS/ICS project this year
- 3. About AFG Australian Finance Group (AFG) • Established in 1994 • Australia’s largest mortgage broker • Processing more than $4 billion of mortgage finance monthly • Substantial investments in technology required
- 4. IT Challenges Challenges: • Difficulty to implement business demands • High maintenance costs • Difficulty finding qualified IT staff Solution:
- 5. 5 AFG Cloud IT Strategy: “cloud only” • More pro-active to industry, customers and business demands • Focus on continuous improvement • Modern application backbone • Removed 3 out of the top 5 business risks (classified) • Innovation/maintenance ratio up to 60% (was 24%)
- 6. Core process AFG’s core process, the Home Loan Application process, is purchased from a third party and the contract is expiring. AFG wants to develop a more specific process and has selected Oracle products to do so: • Oracle Process Cloud Service • Oracle Document Cloud Service • Oracle Integration Cloud Service • Oracle Policy Automation Cloud Service
- 7. 7 Solutions A & B Plan A: Integrate PCS directly with OPA and other services • Cheap & easy • Questionable, according to on-premise best practices • Impossible, because of OPA interface (entities & attributes) Plan B: Integrate PCS with OPA and other services through ICS • Still cheap & easy • Point-to-point connections: smart architecture for a growing enterprise? • Impossible, because of WS-Addressing requirement • Other issues: – SOAP Fault handling questionable in ICS – HTTP Header broken by ICS – Lack of orchestration
- 8. 8 Solution C Only one option left: replace ICS by SOA CS: • Supports best practices (service layering) • Supports reusability (business services) • Supports WS-Addressing etc... • More complex than ICS • More expensive than ICS • More maintenance required than ICS
- 9. 9 SOA & PCS Architecture Service layering: • Requester Service (Service Bus) • Business Service (BPEL) • Provider Service (Service Bus) CDM (MDS): • For SOA layer only • Requester Service and PCS separated User interface: • WebForms
- 10. 10 SOA & PCS Architecture
- 11. 11 SOA & PCS Architecture Differences with on-premise architecture: • Types directly in Requester Service wsdl • Multiple operations in Requester Service • Process & UI tightly coupled • Process & Documents tightly coupled • Service Bus with JMS needed to provide high availability for PCS Best practices? Not for BPM Suite, but PCS requires this.
- 12. 12 PCS vs BPM Process Cloud Service is BPM, but it’s not BPM Suite: • Containered BPM vs Enterprise BPM on top of SOA • Tightly coupled UI vs Loosely Coupled UI • Citizen developer vs Technical specialist • Easy-to-use Admin console vs Enterprise Manager • Pay per named user vs License payment • Low maintenance vs High maintenance
- 13. 13 Lessons learned • Process Cloud Service must mature, but can be used • Integration Cloud Service recommended for “adapters only” • Web service integration still for “techies” • Traditional on-premise architecture doesn’t always fit
- 14. 14 What’s next? • Finish the Home Loan Application Process • Possibly add other processes and re-use SOA Business Services • Consider moving other applications to SOA • The Cloud is The Future
- 15. 15 Thank you for your attention!