A guest lecture at Pforzheim University in December 2021. It focuses on my cases related to business process management, customer service, business model innovation and supply chain management.
Research presentation on supply chain management (October, 2019, WU, Vienna)Peter Trkman
The presentation of our School of Economics and Business, University of Ljubljana (SEB LU) followed by my past and current research on supply chain management (including processes, risk management, business analytics). The final part presents the ongoing research on the role of coopetition in supply chains
The reason for composing anarticle analysis is to exhibit that you have perused, comprehended, and can apply grant in the business field, and to show your basic reasoning capacities. Ordinarily, an article analysis completes three things: Summarizes an article's primary concerns. If you wish to secure top grades in any English assignment or project then connect to us at www.essaycorp.com.au anytime anywhere. We will provide you authentic quality content and that too within your budget. Avail special 20% discounts on every assignment booking with us.
Following the broad overview of knowledge-intensive entrepreneurship (KIE), or new firm creation in industries considered to be science-based or to use research and development (R&D) intensively, presented in our previous working paper (Woodward et al., 2012), this working paper presents an analysis of two Sectoral Innovation Systems (Malerba, 2002) in the Polish context, presenting case studies of two industries (software and machine tool manufacturing), based on statistical data, interviews with industry experts, and firm-level case studies. We review three sets of opportunities facing firms in these industries: market, technological, and institutional opportunities. Both of these industries appear to be more innovative, and produce more patents, than Polish industry as a whole; their effectiveness in obtaining public assistance is also above average. The software industry is a young and dynamically growing one everywhere, and Poland is no exception. Companies in the industry tend to be young and very small. In Poland, they are very focused on the domestic market and play the role of “knowledge customizers” rather than “knowledge creators”; in an international comparison, even with other post-communist countries in East Central Europe, the Polish software industry appears to have a low R&D intensity. Companies in the machine tool industry are rather larger and somewhat older, and the industry is stable rather than growing in terms of turnover (and declining in terms of employment). Perhaps surprisingly, they are also more innovative and somewhat more export-oriented. However, an international comparison reveals firms in both of these Polish industries to be less innovative than their counterparts in other European countries.
Authored by: Richard Woodward, Elzbieta Wojnicka, Wojciech Pander
Experience in conducting 19 secondary (survey) studies in Software EngineeringVahid Garousi
Experience in conducting 19 secondary (survey) studies in Software Engineering
By: Dr. Vahid Garousi
Invited (online) talk for the University of Adelaide, Australia
May 8, 2020
Research presentation on supply chain management (October, 2019, WU, Vienna)Peter Trkman
The presentation of our School of Economics and Business, University of Ljubljana (SEB LU) followed by my past and current research on supply chain management (including processes, risk management, business analytics). The final part presents the ongoing research on the role of coopetition in supply chains
The reason for composing anarticle analysis is to exhibit that you have perused, comprehended, and can apply grant in the business field, and to show your basic reasoning capacities. Ordinarily, an article analysis completes three things: Summarizes an article's primary concerns. If you wish to secure top grades in any English assignment or project then connect to us at www.essaycorp.com.au anytime anywhere. We will provide you authentic quality content and that too within your budget. Avail special 20% discounts on every assignment booking with us.
Following the broad overview of knowledge-intensive entrepreneurship (KIE), or new firm creation in industries considered to be science-based or to use research and development (R&D) intensively, presented in our previous working paper (Woodward et al., 2012), this working paper presents an analysis of two Sectoral Innovation Systems (Malerba, 2002) in the Polish context, presenting case studies of two industries (software and machine tool manufacturing), based on statistical data, interviews with industry experts, and firm-level case studies. We review three sets of opportunities facing firms in these industries: market, technological, and institutional opportunities. Both of these industries appear to be more innovative, and produce more patents, than Polish industry as a whole; their effectiveness in obtaining public assistance is also above average. The software industry is a young and dynamically growing one everywhere, and Poland is no exception. Companies in the industry tend to be young and very small. In Poland, they are very focused on the domestic market and play the role of “knowledge customizers” rather than “knowledge creators”; in an international comparison, even with other post-communist countries in East Central Europe, the Polish software industry appears to have a low R&D intensity. Companies in the machine tool industry are rather larger and somewhat older, and the industry is stable rather than growing in terms of turnover (and declining in terms of employment). Perhaps surprisingly, they are also more innovative and somewhat more export-oriented. However, an international comparison reveals firms in both of these Polish industries to be less innovative than their counterparts in other European countries.
Authored by: Richard Woodward, Elzbieta Wojnicka, Wojciech Pander
Experience in conducting 19 secondary (survey) studies in Software EngineeringVahid Garousi
Experience in conducting 19 secondary (survey) studies in Software Engineering
By: Dr. Vahid Garousi
Invited (online) talk for the University of Adelaide, Australia
May 8, 2020
Large language models in higher educationPeter Trkman
Discussing the possibilities of large language models for the automatic generation of academic content by the students (e.g. master thesis), and the related need for changes in the way in which to educate and evaluate students.
The slides for the lecture before promotion to full professor for information systems management at triple crown accredited FELU - business school in Slovenia, Central Europe.
1.Business process management in organisations and supply chains 2. Cultural ...Peter Trkman
My presentation for Erasmus+ International Staff Week, 8 - 12 April 2019. It includes the presentation of the teaching at Academic unit for business informatics and logistics; the presentation of my past research and - most important for the audience - some of the things I have learnt as a guest professor at various universities around the world.
As always, the presentation is not entirely self-explanatory. If you want to learn more: peter.trkman@ef.uni-lj.si
Digital transformation does not matterPeter Trkman
Presentation for CIO Forum, the leading Slovenian conference for information systems experts.
The talk will discuss reasons for the popularity of digital transformation buzzword, and the real changes that have happened in the business world.
Connecting the SMART work design approach to sociotechnical design principles...Peter Oeij
While sociologists have a strong interest in the division of labour, the labour process, and sociotechnical design aspects, in relation to job and work design, psychologists stress the importance of human needs and human satisfaction. Sociologists underline strategic and organisational choices as conditional to the quality of work, whereas psychologists focus on person-environment-fit approaches.
Recently, we observe a rapprochement in the field, with regard to the development of the SMART work design model; individual, team, and organisational elements are integrated into an approach that links human needs, job characteristics and organisational conditions. In Europe (particularly in the Lowlands and Scandinavia) researchers have linked sociotechnical design thinking to organisational design principles for production lay-outs and quality of work criteria into a modern sociotechnical approach. The paper intends to stimulate discussion about how to integrate elements of the SMART work design approach and the ‘modern sociotechnical‘ into an integral approach, in the sense that ‘HR professionals meet the engineers’.
Communications exampleStakeholder NameRoleInformationTimeframeMediaResponsible for UpdatesResponsible for DeliveryCarol AndersonProject SponsorSummary project status1st each monthe-mailTeamJames White (PM)Critical risks and issuesWeeklyDashboardJames White (PM)James White (PM)Budget & timeline performance1st each monthDashboardJames White (PM)James White (PM)James WhiteProject ManagerDetailed project statusWeeklyTeam status systemTeanTeam status systemAll risks and issuesWeeklyTeam status systemTeamTeam status systemResource, supplier, procurement budget & timeline performancee/o weeke-mailTeamFinance MatrixSam DeanSafety AuditorLevel of safety compliance of all deliverables produced1st each month1st each monthQuality ManagerQuality Manager
AMBERTON UNIVERSITY
MGT6220
Managing the Global Workforce
Dr. Di Ann Sanchez, SPHR, SHRM-SCP
ASSIGNMENTS
All assignments should be submitted in Microsoft Word using a 12 pt. Font size and formatted as
double-spaced using Times New Roman. Each of the Assignments has been divided into specific
questions with the suggested completion order. However, all the questions in Assignment One will
be submitted together by the due date and so forth. Only one Assignment will be submitted at a time.
Assignments may be submitted early so you can work around other scheduling issues; however, they
will not be graded until after the official due date. Once one Assignment has been graded and
returned to you, another may be submitted. All Assignments are to be of graduate-level quality and
will be graded accordingly.
ORIENTATION TO CLASS AND TEXT REVIEW – DUE SEE MOODLE AND SYLLABI
(11:30 pm CST). POST AN INTRODUCTION OF YOURSELF FOLLOWING THE
OUTLINE BELOW (DISCUSSION AND PARTICIPATION – 2.5 pts.)
Discussion Forum Assignment: Access the Discussion Forum for the class and post a Welcome
Introduction to your Classmates. Include such things as highlighted below.
Enrollment Assignment:
Your posting to the class should include the following:
Your Name
Your Occupation
Your Field of Study
What State do you live in?
How long have you been a student at Amberton University?
Why are you interested in this topic?
What is your learning style? MBTI
What do you hope to achieve at the end of this course?
Your expectations of Professor Sanchez
I have been in the Moodle Platform and have downloaded AND READ the Syllabus, Study
Guide, Assignments, and Reference Materials. I understand that all Assignments are due by
11:30 pm CST on the due dates.
Assignment Guidelines:
When completing assignments, please identify the question to which you are responding by retyping
the question. While retyping the question is not a typical APA style, it will assure that I see your
complete response. The following orientation should be submitted first to verify that students can
submit readable attached files and post information in the Disc ...
SharePoint "Moneyball" - The Art and Science of Winning the SharePoint Metric...Susan Hanley
Measurement is not just about looking for a bottom-line result to justify investments. It’s also a tool to provide feedback about where the organization is along the road to successfully leveraging investments in SharePoint and the business outcomes it provides. At every stage in the development of your solution, metrics provide a valuable means for focusing attention on desired behaviors and results. This presentation showcases a practical and realistic framework for SharePoint metrics based on real world examples and successes.
A case study of the use of social media to promote university's study programs. The case is used as an in-class assignment for Electronic Business course
Henry Mintzberg's Ten Schools of Thought on Strategic ManagementDavid Tracy
Download full document here:
http://pptlab.com/ppt/Business-Framework-Ten-Schools-of-Thought-36
Developed by Henry Mintzberg, the Ten Schools of Thought framework breaks down the field of Strategic Management into 10 categories, from Positioning to Entrepreneurial to Configuration. This document explains each School, its origins, benefit and limitations, related analyses/frameworks, and other attributes. Also includes PowerPoint templates for illustrating this model in your presentation.
Lucidchart Connect Seattle: Why I Love Business Process & How I Fell in Love ...Lucidchart
Lucidchart users, partners, admins, and industry experts gathered in downtown Seattle to learn, be inspired, and discover better ways to work visually. One of our guest speakers was Bret Coffman, Business Process Architect at Vulcan, Inc., who shared how he uses Lucidchart to manage and navigate complex business processes.
Read the full event recap here: https://www.lucidchart.com/blog/lucidchart-connect-seattle-recap
Conference Room Prototype – a low cost, high value approach to selecting the ...Mekon Ltd.
How can you best evaluate a solution before making the big investment? Over several years Mekon has worked with many companies, from medical and semi-conductor manufacturers to software and professional publishers, helping them to select a technology solution fit for purpose. Gathering requirements and choosing the right tools is often more difficult than many companies expect. Use cases and non-functional requirements that accurately reflect what you need are crucial to the success of any IT project, yet evidence suggests typical use cases and requirements are too loose and high level to really do the job.
This presentation will:
* Explain methods that Mekon has developed.
* Evaluate customer experience in conducting the Conference Room Prototype (CRP).
* Outline what metrics can be used to evaluate the tools and what surprises you may encounter.
What factors can influence the marketing strategy's success of software and I...Jai Sharma
Development and implementation of marketing strategies in an organization need thorough planning. However, even after detailed planning, some factors like internal and external communication, coordination among employees and their creativity affect the implementation process. Ineffective consideration of all these factors leads to the failure of proper implementation of marketing strategies in the IT and Software companies based in Germany. Therefore, the concerned study has focused on determining the influencing factors that affect the successful development and implementation of marketing strategies in medium and big enterprises within the German IT market.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Large language models in higher educationPeter Trkman
Discussing the possibilities of large language models for the automatic generation of academic content by the students (e.g. master thesis), and the related need for changes in the way in which to educate and evaluate students.
The slides for the lecture before promotion to full professor for information systems management at triple crown accredited FELU - business school in Slovenia, Central Europe.
1.Business process management in organisations and supply chains 2. Cultural ...Peter Trkman
My presentation for Erasmus+ International Staff Week, 8 - 12 April 2019. It includes the presentation of the teaching at Academic unit for business informatics and logistics; the presentation of my past research and - most important for the audience - some of the things I have learnt as a guest professor at various universities around the world.
As always, the presentation is not entirely self-explanatory. If you want to learn more: peter.trkman@ef.uni-lj.si
Digital transformation does not matterPeter Trkman
Presentation for CIO Forum, the leading Slovenian conference for information systems experts.
The talk will discuss reasons for the popularity of digital transformation buzzword, and the real changes that have happened in the business world.
Connecting the SMART work design approach to sociotechnical design principles...Peter Oeij
While sociologists have a strong interest in the division of labour, the labour process, and sociotechnical design aspects, in relation to job and work design, psychologists stress the importance of human needs and human satisfaction. Sociologists underline strategic and organisational choices as conditional to the quality of work, whereas psychologists focus on person-environment-fit approaches.
Recently, we observe a rapprochement in the field, with regard to the development of the SMART work design model; individual, team, and organisational elements are integrated into an approach that links human needs, job characteristics and organisational conditions. In Europe (particularly in the Lowlands and Scandinavia) researchers have linked sociotechnical design thinking to organisational design principles for production lay-outs and quality of work criteria into a modern sociotechnical approach. The paper intends to stimulate discussion about how to integrate elements of the SMART work design approach and the ‘modern sociotechnical‘ into an integral approach, in the sense that ‘HR professionals meet the engineers’.
Communications exampleStakeholder NameRoleInformationTimeframeMediaResponsible for UpdatesResponsible for DeliveryCarol AndersonProject SponsorSummary project status1st each monthe-mailTeamJames White (PM)Critical risks and issuesWeeklyDashboardJames White (PM)James White (PM)Budget & timeline performance1st each monthDashboardJames White (PM)James White (PM)James WhiteProject ManagerDetailed project statusWeeklyTeam status systemTeanTeam status systemAll risks and issuesWeeklyTeam status systemTeamTeam status systemResource, supplier, procurement budget & timeline performancee/o weeke-mailTeamFinance MatrixSam DeanSafety AuditorLevel of safety compliance of all deliverables produced1st each month1st each monthQuality ManagerQuality Manager
AMBERTON UNIVERSITY
MGT6220
Managing the Global Workforce
Dr. Di Ann Sanchez, SPHR, SHRM-SCP
ASSIGNMENTS
All assignments should be submitted in Microsoft Word using a 12 pt. Font size and formatted as
double-spaced using Times New Roman. Each of the Assignments has been divided into specific
questions with the suggested completion order. However, all the questions in Assignment One will
be submitted together by the due date and so forth. Only one Assignment will be submitted at a time.
Assignments may be submitted early so you can work around other scheduling issues; however, they
will not be graded until after the official due date. Once one Assignment has been graded and
returned to you, another may be submitted. All Assignments are to be of graduate-level quality and
will be graded accordingly.
ORIENTATION TO CLASS AND TEXT REVIEW – DUE SEE MOODLE AND SYLLABI
(11:30 pm CST). POST AN INTRODUCTION OF YOURSELF FOLLOWING THE
OUTLINE BELOW (DISCUSSION AND PARTICIPATION – 2.5 pts.)
Discussion Forum Assignment: Access the Discussion Forum for the class and post a Welcome
Introduction to your Classmates. Include such things as highlighted below.
Enrollment Assignment:
Your posting to the class should include the following:
Your Name
Your Occupation
Your Field of Study
What State do you live in?
How long have you been a student at Amberton University?
Why are you interested in this topic?
What is your learning style? MBTI
What do you hope to achieve at the end of this course?
Your expectations of Professor Sanchez
I have been in the Moodle Platform and have downloaded AND READ the Syllabus, Study
Guide, Assignments, and Reference Materials. I understand that all Assignments are due by
11:30 pm CST on the due dates.
Assignment Guidelines:
When completing assignments, please identify the question to which you are responding by retyping
the question. While retyping the question is not a typical APA style, it will assure that I see your
complete response. The following orientation should be submitted first to verify that students can
submit readable attached files and post information in the Disc ...
SharePoint "Moneyball" - The Art and Science of Winning the SharePoint Metric...Susan Hanley
Measurement is not just about looking for a bottom-line result to justify investments. It’s also a tool to provide feedback about where the organization is along the road to successfully leveraging investments in SharePoint and the business outcomes it provides. At every stage in the development of your solution, metrics provide a valuable means for focusing attention on desired behaviors and results. This presentation showcases a practical and realistic framework for SharePoint metrics based on real world examples and successes.
A case study of the use of social media to promote university's study programs. The case is used as an in-class assignment for Electronic Business course
Henry Mintzberg's Ten Schools of Thought on Strategic ManagementDavid Tracy
Download full document here:
http://pptlab.com/ppt/Business-Framework-Ten-Schools-of-Thought-36
Developed by Henry Mintzberg, the Ten Schools of Thought framework breaks down the field of Strategic Management into 10 categories, from Positioning to Entrepreneurial to Configuration. This document explains each School, its origins, benefit and limitations, related analyses/frameworks, and other attributes. Also includes PowerPoint templates for illustrating this model in your presentation.
Lucidchart Connect Seattle: Why I Love Business Process & How I Fell in Love ...Lucidchart
Lucidchart users, partners, admins, and industry experts gathered in downtown Seattle to learn, be inspired, and discover better ways to work visually. One of our guest speakers was Bret Coffman, Business Process Architect at Vulcan, Inc., who shared how he uses Lucidchart to manage and navigate complex business processes.
Read the full event recap here: https://www.lucidchart.com/blog/lucidchart-connect-seattle-recap
Conference Room Prototype – a low cost, high value approach to selecting the ...Mekon Ltd.
How can you best evaluate a solution before making the big investment? Over several years Mekon has worked with many companies, from medical and semi-conductor manufacturers to software and professional publishers, helping them to select a technology solution fit for purpose. Gathering requirements and choosing the right tools is often more difficult than many companies expect. Use cases and non-functional requirements that accurately reflect what you need are crucial to the success of any IT project, yet evidence suggests typical use cases and requirements are too loose and high level to really do the job.
This presentation will:
* Explain methods that Mekon has developed.
* Evaluate customer experience in conducting the Conference Room Prototype (CRP).
* Outline what metrics can be used to evaluate the tools and what surprises you may encounter.
What factors can influence the marketing strategy's success of software and I...Jai Sharma
Development and implementation of marketing strategies in an organization need thorough planning. However, even after detailed planning, some factors like internal and external communication, coordination among employees and their creativity affect the implementation process. Ineffective consideration of all these factors leads to the failure of proper implementation of marketing strategies in the IT and Software companies based in Germany. Therefore, the concerned study has focused on determining the influencing factors that affect the successful development and implementation of marketing strategies in medium and big enterprises within the German IT market.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
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Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
2. Disclaimer
• This set of slides is intended for a guest lecture at Pforzheim
University
• The slides are not meant as a stand-alone study resource
but as a companion to the lectures (My lectures are namely
never perfect, but they are always original.)
2
Feel free to use the slides under the
CC BY-SA license
3. Starting point
• You know a lot about BPM already*
• You can read & watch a lot more (use COVID-19 „free“ time
wisely)
• My teaching philosophy in such situations:
https://www.linkedin.com/pulse/how-teach-new-audiences-peter-
trkman/
• Use my examples, cases & research
• Feel free to interupt & ask at any time with questions (either orally
or in chat)
* I know this based on discussions with prof. Morelli & with your colleagues currently in
Ljubljana doing a double-degree program.
3
4. Content
1. Brief personal introduction
2. BPM in general – which are the main principles of BPM
3. BPM in practice – why it does (not) work (critical success
factors)
4. Case study – BPM in customer process management
5. The COVID-19 opportunity and challenges for BPM
6. Further learning opportunities
4
5. About me
• 43 years old
• Published many scientific papers.
• Participated in several research and consulting projects (mainly in the area
of business process & supply chain management) for organizations such as
Mobitel, DBS, Hypo, Chrysler, ZZZS, Post of Slovenia, National Research
Agency of Slovenia, Ljubljana Municipality etc.
• Taught various courses at FELU and WU Wien; Humboldt University, Berlin;
ATU, Kazakhstan; UFES, Vitoria, Brasil, IMT Dubai, IMT Ghaziabad,
GSOM, Saint Petersburg; KNU, South Korea; University of Sarajevo; QUT,
Brisbane, Universidad de los Andes, Colombia; and Sichuan University,
Chengdu.
• Published 42 papers in highly ranked (SCI/SSCI indexed) international
journals related to various aspects of digital transformation; I was cited over
7000 times
• Several awards for research
• Serve as panel member/reviewer/thesis reviewer, mentor etc.
5
8. Lecturing to diverse audiences
Sometimes you lecture to Ph. D. students or professionals from industry. Sometimes to
primary school kids (this picture was taken during 'Researchers night' event at University
of Ljubljana, Faculty of Economics) Adapting to the audience is important. If you present
with passion, the audience will respond very well, regardless of their background (or
age). I thoroughly enjoyed the "How the yogurt comes to your fridge" event last Friday.
https://www.linkedin.com/feed/update/urn:li:activity:6320888989729505280
My motivation to learn more about various countries:
https://www.linkedin.com/pulse/professor-your-lecture-racist-peter-trkman/
8
10. Let‘s go for a night walk
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Source: https://landgeist.com/2021/11/26/how-safe-do-people-feel-to-walk-alone-at-night-in-europe/
„These numbers come from Numbeo.com and are the numbers as they were on the 15th of November
2021“
11. My school of economics
and business (SEB LU)
• Member of University of Ljubljana
• Established in 1946
• The biggest member of University of Ljubljana with over 5.000 students
• EQUIS, AACSB and AMBA accredited
• Certificate for quality in internationalisation (CEQUINT) - Master program
in International Business
• Leading research institution in Slovenia and South-east Europe in the
fields of business and economics. Ranked by FT rankings
• According to Eduniversal rankings our Supply Chain Program is 2nd in
Central & East Europe (behind WU, Vienna, Austria) while Business
Informatics is 3rd in East Europe
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12. SEB LU & BPM
12
Contributions per university
on BPMS
Review of the state of the art of Business Processes
Management Systems research. Source: Martín-
Navarro, A., Sancho, M. P. L., & Medina-Garrido, J.
A. (2018). BPMS for management: a systematic
literature review. Revista española de
Documentación Científica, 41(3), 213.
Top universities in BPM research
Source: Lizano-Mora, H, Palos-Sánchez, P Aguayo-
Camacho, M: The Evolution of Business Process
Management: A Bibliometric Analysis, IEEE Access
March 2021
14. Part 2:
10 „commandments“ of BPM - intro
Main source: vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., & Viaene, S. (2014). Ten principles of
good business process management. Business Process Management Journal, 20(4), 530-548.
Shorter summaries
https://www.bptrends.com/10-principles-of-good-bpm/
https://www.linkedin.com/pulse/ten-principles-business-process-management-peter-trkman/
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17. Principles of BPM (cont.)
Description of principles:
We will explain the text written at:
17
https://www.bptrends.com/10-principles-of-good-bpm/ and
https://www.linkedin.com/pulse/ten-principles-business-
process-management-peter-trkman
18. Part 3: Critical success factors
of BPM – the benefits
You know it well:
BPM is beneficial for companies
https://www.google.com/search?q=bpm+benefits
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In consulting studies….
but how is it in practice?
19. But….it’s not all rosy
19
Research shows that between 60-80%
of business process management programs is unsuccessful
Why?
20. Picture by my friend & colleague Kevin McCormack, DRK Research Institute &
Nortwood University, USA
X You are here
Optimized Level
Ad Hoc
Defined
Managed
(Linked)
Leveraged
(Integrated)
20
21. CSF – theoretical background
CSF definition: Critical success factors can be defined as a limited
number of areas, in which results if they are satisfactory, will
ensure successful performance (Rockart, 1961)
Using the: contingency, dynamic capabilities
and task technology fit theories.
The main premise is that firstly the fit between the business
environment and business processes is needed (as claimed by the
contingency theory). Then proper organization and continuous
improvement efforts are needed to assure sustained benefits from
BPM (as stipulated by the dynamic capabilities theory). Also, the
proper fit between the tasks in the business processes and
information technology/systems must exist (as found by task-
technology fit theory).
Google for more if you are interested in academic work. Ignore this slide otherwise.
21
22. Critical success factors of BPM
• Strategic alignment
• Level of IT investment
• Performance measurement
• Level of employee’s
specialization
• Organizational changes
• Appointment of process
owners
• Implementation of proposed
changes (quick-win strategy),
• Use of a continuous
improvement system
22
23. Critical success factors of BPM (2)
• Fit between IT and
business processes
• Standardization of
processes
• IS support
• Training and empowerment
of employees
23
Based on: Trkman, P (2010) The Critical Success Factors of Business Process Management. International Journal
of Information Management 30: 125-134.
Note: we will discuss the factors based on https://www.linkedin.com/pulse/critical-success-factors-business-process-
management-peter-trkman/
25. Optimizing customer‘s processes
Salesforce Research: State of the Connected Customer
https://a.sfdcstatic.com/content/dam/www/ocms/assets/pdf/service-cloud/state-of-connected-customer.pdf
25
89%
Of business buyers strongly
agree or agree they expect
comapnies to understand their
business needs and
expectations
26. Optimizing customer‘s processes
• One of the leading providers of „ultra-performance liquid
chromatography, high performance liquid chromatography,
mass spectrometry, thermal analysis and rheology
instrumentation and consumables“
• Moving into services as well (maintenance, repair, training)
26
Source: Trkman, P., Mertens, W., Viaene, S., & Gemmel, P. (2015). From business process management to
customer process management Business Process Management Journal, 21(2), 250-262.
See: https://www.linkedin.com/pulse/put-yourself-your-customers-processes-peter-trkman
27. Case study- motivation
A popular saying in marketing is that
“People don’t want to buy
a quarter-inch drill.
They want a quarter-inch hole!”
(attributed to Theodore Levitt).
27
„In fact, the customer might want to hang a picture
of which the hole is only one requirement. In turn,
this activity can be part of many different customer
processes (e.g. building a house or decorating the room).“
29. Another problem – response time
SUPPLIER
„The end users were typically very dissatisfied, stating “your
equipment is crap, it breaks down every two weeks”.
But when we checked our logs, we couldn’t find
more than one call over the last year.“
Global Services Manager EMEA
END CUSTOMER
You finally understand what we do.
You are the first supplier to come and talk to us.
Scientific engineer of a large customer company (project document).
29
30. Why?
The one working with an apparatus and experiencing a
problem almost never came directly to us.
There was always a step taken internally first, or even four steps in
bigger organisations… so what we thought was: if you have to log
it internally anyway, why not immediately log it on our website as
well? If you show them on the process map that their problem
starts before our ‘clock’ starts, then that extra log doesn’t seem
such a big effort.
Global Services Manager EMEA
30
31. The digital solution
Easy digital solution:
when a customer is experiencing a problem with one of
Chromaterm’s products, the customer is asked to log the problem
on Chromaterm’s website immediately
31
New role: “customer process owners”:
These would not only realize the most evident needs of
the customer, but really optimise the provided service to
the processes of the customer.
32. User adoption &
resistance always the key
It is ridiculous that I need to go through a call exchange system
and be left waiting for transfers to another country before I can
report a service problem. We spend up to a quarter of a million
with Chromaterm and the aforementioned practice is not
acceptable.
I would like to be able to directly contact a helpline for
trouble shooting issues by phone rather than having to go
through the reception desk then wait while a call is logged.
Customer satisfaction survey, 01/2011
32
33. Similar case - Hilti
See: https://www.slideshare.net/bmi-lab/hilti-holes-instead-of-
hammers-business-model-innovation-explained and
https://www.hbs.edu/faculty/Pages/item.aspx?num=52550
https://www.linkedin.com/pulse/ten-principles-business-process-management-peter-trkman/ 33
34. BPM & Covid-19
What now?
You know it all:
COVID-19 is an unprecented crisis.
Different than 2nd world war..
Note: unless otherwise noted, the following slides are based on our paper Roglinger, Plattfaut, Borghoff,
Kerpedzhiev, Rosemann, vom Brocke , Trkman, van der Aalst, vanLooy, Santoro, DelRio, Rinderle-Ma,
Beverungen: Exogenous Shocks and Business Process Management: Challenges and
Opportunities, under review, not yet publicly available.
34
35. Sidenote
No, the Chinese character to crisis
is not a combination of danger & opportunity!
the jī syllable of wēijī most definitely does not signify
“opportunity.”
https://workplacepsychology.net/2014/08/
35
37. Affected business processes
Source: https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Tax/dttl-tax-key-bps-
impact-areas-client-considerations.pdf 37
38. Sidenote: BPM in general
Source: http://digital-bpm.com/bpm-capability-framework/ (and many others). I will not explain in
detail but you need it to understand it for the next slide
38
41. BPM in COVID-19 times
Processes are/will be more digital &
transparent than ever.
Great opportunities for process mining.
But broader challenges than that e.g.:
How to maintain employees (process participants) commitment
https://www.linkedin.com/pulse/power-human-digital-world-peter-trkman
See also: https://www.ey.com/en_gl/advanced-manufacturing/how-to-navigate-supply-chain-disruption-
with-digital-process-mining-and-digital-twins
41
43. My sources
• Trkman, P (2010) The Critical Success Factors of Business
Process Management. International Journal of Information
Management 30, 125-134
• Trkman, P., Mertens, W., Viaene, S., & Gemmel, P. (2015).
From business process management to customer process
management Business Process Management Journal, 21(2),
250-262.
• vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens,
W., & Viaene, S. (2014). Ten Principles of Good Business
Process Management. Business Process Management Journal,
20(4), 530 - 548.
• Röglinger et al.: Exogenous Shocks and Business Process
Management: Challenges and Opportunities, under review, not
yet publicly available.
Further sources noted on slides
43
44. Further learning points
Picture source: https://www.br.de/nachrichten/bayern/weitere-bayerische-schule-nach-corona-fall-
geschlossen,SAUDo56
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45. The main opportunity at SEB LU
http://www.ef.uni-lj.si/content/static_english/predmet/predmet.asp?l=123&li=2422&predmet_id=196604 45
46. Double degree at SEB LU
http://www.ef.uni-lj.si/content/static_english/izobrazevanje/podiplomsko/angl_programi/usmeritve_ANG_DDInfoMng.asp 46
47. Enhance you
knowledge on business models
https://www.ariscommunity.com/users/wj/2009-06-29-why-focus-b-business-process-management ; see also
DaSilva, C. M., & Trkman, P. (2014). Business model: What it is and what it is not. Long Range Planning, 47(6),
379-389.
https://www.sciencedirect.com/science/article/pii/S0024630113000502 47
48. Enhance you
knowledge on digital transformation
https://www.linkedin.com/pulse/digital-transformation-does-matter-peter-trkman/
48
50. Enhance you knowledge on supply
chain management
Trkman, P., Budler, M., & Groznik,
A. (2015). A business model
approach to supply chain
management. Supply Chain
Management: An International
Journal, 20(6), 587-602.
50
51. Enhance your knowledge on changing
human processes to reduce CO2 emissions
https://www.sciencedirect.com/science/article/pii/S0268401221001365
51
52. And some reading for
rainy winter days in Pforzheim
https://www.linkedin.com/pulse/summary-my-linkedin-posts-peter-trkman/
Some general posts:
• My perspective on social media, (lack of) happiness and self-help
books.
• And some guidelines on how to raise kids
• Explaining the hidden value proposition of shopping offline
• Importance of getting out of your comfort zone and mingle with
diverse audiences
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53. International stories
• My motivation for going abroad:
https://www.linkedin.com/pulse/professor-your-lecture-racist-peter-trkman
• Colombia:
https://www.linkedin.com/pulse/teaching-universidad-de-los-andes-peter-trkman
• China:
https://www.linkedin.com/pulse/teaching-china-peter-trkman and
https://www.linkedin.com/pulse/what-i-learned-while-learning-chinese-peter-trkman/
• South Korea:
https://www.linkedin.com/pulse/e-business-models-korea-peter-trkman
• India:
https://www.linkedin.com/pulse/visiting-indian-business-school-general-experience-peter-
trkman and https://www.linkedin.com/pulse/autonomous-vehicles-virtual-tourism-technology-
adoption-peter-trkman/
• Peru: https://www.linkedin.com/pulse/visit-universidad-del-pacifico-peter-trkman/
And my most shocking
experience on cultural
differences:
https://www.linkedin.com/pulse/cultural-differences-what-
i-learned-literary-festival-peter-trkman/
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54. 54
Thank you
for your attention
Peter Trkman
peter.trkman@ef.uni-lj.si
https://www.linkedin.com/in/peter-trkman/