“Business One Stop” system utilizing advanced technologies connecting disparate government agencies and implementing a single face of government with “single sign-on” web capability.

1. ONE STOP FRAMEWORK PRESENTATION
Business One Stop Briefing
January 6, 2009
David Friedline
Director eGovernment Solutions
TiBA Solutions

2. Ultimate Stimulus Package Initiative
• Increases State Revenue by $10s million annually
• Facilitates the creation of thousands of jobs
• Drastically reduces state agency cost and effort
• Promotes collaboration and increases efficiency across
the state enterprise

3. Small Business start-ups
account for
74%
of all new jobs.

4. Small Business Job Creation Engine
…the first concern of the consumer is, quot;Will I have a
job?quot; And that's why getting the job creation engine
going is so important… small businesses are the
engine of job creation in this country. Two-thirds of
the jobs come from small-business owners. So we
have to make it easier for small businesses to form
and hire and grow and prosper.
Carly Fiorina
on Meet the Press
12/14/08

5. Importance of Business
“We must act boldly to “Small business births
use the resources we have are the single-largest
– and the experience we determinant of growth
possess – to maximize the in Gross State Product,
potential for job growth employment, and State
and investment in
Personal Income.”
Kentucky.”
– Small Business and State Growth: An Econometric
Kentucky Governor Investigation, Donald Bruce, John A. Deskins,
Brian C. Hill, and Jonathan C. Rork
Steve Beshear

6. Panel Study of Entrepreneurial Dynamics
Key Findings:
• Approximately 10.1 million US adults attempt to create a new business at
any given time, representing 5.6 million potential new businesses.
• Start-up participation is as common as getting married or the birth of a
baby. In 2005, there were 2.3 million marriages and 4.1 million births in
the US.
• Entrepreneurship involves adults at all ages: highest - men ages 25 – 34.
• Blacks are 50% more likely and Hispanics slightly more likely to engage in
start-up activities than whites.
• Education and household income significantly predict entrepreneurship,
particularly for Blacks & Hispanics.

7. Business Registration Process

8. Business Challenges
Business Registration can be a complicated
& time consuming process:
• Dealing with large number of licenses, agencies
and departments
• Complex processes
• Ambiguous criteria
• Difficult to determine licenses required
and where to obtain
• Lack of consolidated user friendly electronic
processing
• Non-Compliance penalties
• Lengthy issuance times

9. There Has to Be a Better Way.
Given that:
• Small business creates over 70% of jobs
• Conducting business is challenging
enough
• Compliance with governmental agencies
is complex, ambiguous and confusing
• Gray market exists of companies not
registered with government
• Yet “the American Dream” thrives

10. What Is Business One Stop?
Framework that allows
businesses to:
• Register their business
(new or existing)
• Obtain and Maintain
Licenses, Permits &
Registrations (LPRs)
• File and Pay business taxes
• Communicate with multiple
state agencies
• Link to helpful business
resources

11. One-Stop Vision
Overall Governing Vision:
• Provide faster, friendlier, easier,
more reliable, and cost effective
services to customers.
• Create a SINGLE FACE OF
GOVERNMENT where state
departments and services along
with Counties and Municipalities
are viewed as an integrated
whole, working together to support
customers as one organization.

12. Benefits to Businesses
One place. One process. One payment.
• 24/7 access to their own virtual workspace
• Secure all LPR’s, pay all fees in a single payment
from convenience of home or office.
• Shorter time to market
• Ensured compliance
• Less frustration and a more direct path
• A better customer experience
BOS Streamlines the Entire Business
Registration Process

13. State Technical Challenges
Agencies and departments all have unique
systems & processes in place resulting in:
• Disparate databases/systems
• Inconsistent information about a customer
(business or individual)
• Manual processes
• Variety of technologies including legacy
systems
• Absence of collaboration between agencies
and departments.

14. Benefits to State
Business One Stop e-Framework promotes
economic development while increasing
voluntary compliance AND delivering cutting
edge connectivity:
• More accurate and consistent data
• Improved cross-agency data sharing
• Less duplication of information and services
• More efficient use of employees
• Savings in departmental operating cost
• Better and more accurate customer service
• Immediate collection of funds
• Add-on capability for future applications

15. Hub and Spoke Efficiency
Advantages:
• Agencies and applicants do
not communicate directly
• Rather, each communicates
through BOS (hub)
• BOS decides how to handle
the information
• Agencies are not relying on
each other for information

17. Framework Components

18. A Proven Application Foundation
Framework Overview:
• Implemented in multiple applications
• One Stop Framework enhances
Microsoft® Net Framework
• Proven solid technology
• Standardization reduces cost and time
BOS delivers built-in efficiencies
by starting with a proven
foundation that
shortens delivery time.

19. E-Framework Advantages
BOS’s Service Oriented Architecture makes departmental
legacy systems interoperable and delivers real time, secure
communication with multiple state agencies.
Departments:
• Do not need to reengineer systems and databases to process BOS
data or share authorized information
• Maintain the database of record and continue to ensure privacy and
security of user data
• Remain the business rule owner.

20. Case Study: South Carolina Business One Stop
• To date, over 30,000 businesses have been formed utilizing SCBOS.com
• 97.3% of users said they would gladly utilize SCBOS.com again
• Significantly cut the application processing time by as much as 50%
Developed in collaboration with:

21. Case Study: South Carolina Business One Stop
Economic Impact: Additional Business Days
Cost • 18 days * 31,471 businesses
• Average in excess of 47 hours to
= 566,478
obtain all of the LPRs, necessary to
additional business days
begin operations.
• Equivalent to adding 1522
Savings
additional businesses
• BOS has reduced this effort by 50%
• Saving customers more than
$18,489,213
since going live.

22. Case Study: South Carolina Business One Stop
Annual SC Business Births 43,000
Days gained per business 18
Business Adoption (year end 6/30/07) 35%
$500.01
Daily Business Revenue
Business Revenue Created $116,100,000
3.0x2
Economic Impact Multiplier
Additional Gross State Product $348,300,000
4.7%3
Average State Revenue as % GSP
Additional Annual Revenue to State =
1. US SBA Statistics
2. University of South Carolina,
$16,370,100
Moore School of Business
3. Total State GF Revenue/Gross
State Product

23. Potential Economic Impact
$500.004
Annual KY Business Births 42,000 Daily Business Revenue
Days gained per business1 10 Business Revenue Created $126,000,000
3.0x3
Business Adoption 60% Economic Impact Multiplier
Total New Tax Base $378,000,000
Annual Add’l Business Days 252,000
Average State Tax Rate 5.4%
Equivalent New Businesses 900
Additional Annual Revenue to State =
New businesses account for 74%
of all new job creation2
$20,412,000
1. SC averaged 18 days gained per business
2. Small Business and State Growth: An Econometric Investigation, Donald Bruce,
John A. Deskins, Brian C. Hill, and Jonathan C. Rork
3. Palmetto Institute, Darla Moore School of Business, University of SC
4. US SBA statistics 2005.

24. Case Study: South Carolina Business One Stop
Secretary of State Department of Revenue
Page 24

25. Case Study: South Carolina Business One Stop

26. One Measure of Satisfaction: Independent Survey
South Carolina Business One Stop User Satisfaction
We asked: Yes
97.3%
Would you use SCBOS again?
94.1%
Would you recommend SCBOS to others?
97.3%
Do you like receiving Renewal Reminders via email?
88.9%
Do you like being able to Update Demographics online?
94.2%
Do you like having a single login ID for all State Agencies?
- Independent survey conducted by the University of South Carolina
- Compiled and summarized by Dr. Tom Madden

27. Business One Stop Survey
Quotes from responders -
• “I was able to obtain my sales license
immediately, at my convenience without
having to call anyone or fill out a number
of forms.”
• “I can access it any day at any time. This
is most critical as time is my most valued
resource at this time in my business.”
• “One stop, including paying taxes and
fees!!!”

29. Our Strategy
• Leverage current Legacy System
investment
• Break the project into manageable
phases:
– implement framework that supports
overall vision
– show early success, gain momentum
• Start small, add functionally, user
bases and other services to meet
your goals and budget

30. Getting Started
Our approach:
• Readiness Assessment Study –
Determine initial agencies, LPR’s,
workflow documentation, timeframe
and budget
• Project Scope – Determine level
of implementation (Full Program
or Start New Business only)

31. Only Business One Stop Delivers It All
• The most advanced, robust
e-framework designed
for state governments
• A fully customized rollout
scaled to the scope and vision
of your goals
• Turnkey support by the nation’s
most experienced IT team in
e-government solutions
• Superior customer satisfaction
rating and functionality

32. Our goal is to help you
start a working version
of Business One Stop
as soon as possible.
CONTACT
David Friedline
Director of eGovernment Solutions
864.679.3413
Dave.Friedline@TiBASolutions.com