Business functions
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This document outlines the key business functions of an enterprise including human resources, sales and marketing, research and development, production/operations, customer service, finance and accounts, and administration and IT. It also describes the organization of hotel functions and provides more details on the activities within human resources, sales and marketing, operations, customer service, finance and accounts, and administration and IT business functions.
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Business functions
- 1. BUSINESS FUNCTIONS Of The enterprise By MR TE zwane
- 2. BUSINESS FUNCTIONS • Human Resources • Sales and Marketing • Research and Development • Production/Operations • Customer Service • Finance and Accounts • Administration and IT
- 4. HUMAN RESOURCES • Recruitment and selection • Staff retention • Motivation • Discipline • Training and development • Health and safety
- 5. SALES AND MARKETING • Sales strategies • Pricing decisions • Promotion activities • Market research • Sales team • Product or service development
- 6. OPERATIONS • Buying stocks • Planning travel operations • Monitoring costs • Future business planning • Efficiency
- 7. CUSTOMER SERVICE • Dealing with customer enquiries • Advising customers • Monitoring service delivery • Dealing with customer complaints • After-sales service
- 8. FINANCE AND ACCOUNTS • Cash flow: monitoring costs and revenues • Preparing accounts • Raising finance for investment • Communication with other areas of firm
- 9. ADMINISTRATION AND IT • Internal business communications • Clerical work • Telephone systems • Reservations database • Company Web site • Email system
- 10. REFERENCE LIST • Coakley, G. (2010). Business Teaching. Oxford School. • Governance Learning Network, (2010).