Talent management is a function of human resources that includes recruiting, performance management, learning and development, and compensation management. It aims to ensure employees have the right skills for their jobs through integrating these processes. For example, Comcast uses an SAP system to track employee training, assign learning plans, and check-in on new employees' progress to help with retention, which is important in their customer service-focused industry.

1. Talent Management*A function of the Human Resources department that includes: *recruiting *performance management *learning and development *compensation management Employee Training, Management, and Retention fall under the umbrella of Talent Management.(IDC Customer Spotlight, Comcast Reaps the Benefits of Integrated HR and Talent from SAP).

2. Comcast Employee Training“Integrating, recruiting, performance management, training and development, and compensation is a means of making sure the right employees have the right skills to do their job rightly.” -Michael Molinaro, Comcast Vice President of Human Relations(IDC Customer Spotlight, Comcast Reaps the Benefits of Integrated HR and Talent from SAP).

3. Comcast Employee Training:Emerging Leaders Program*Participants in the program span from managerial to Vice President positions. *Over 70% of the participants are minority employees.*Each participant is paired with an executive-level mentor who shares their experiences, wisdom, and skills. *“Taking our eyes off developments and retention would be a critical mistake. At risk would be the significant cost of losing diverse talents with its leadership potential and connections to the community, among other things,” (Lillie, Diversity: A Diverse Approach to Diversity).

4. Comcast Employee Training:SAP systemEmployee training is considered an integration period. During this time:*assigned a learning plan specific to their job*new employee tracked for quality and completion of their learning plan. *complete compliance training*human resources department makes routine “check-in” visits with new employees to ensure that the employee is comfortably transitioning into Comcast.(IDC Customer Spotlight, Comcast Reaps the Benefits of Integrated HR and Talent from SAP).

5. Comcast Retention:“Comcast is in an industry that is not known for its customer service.”-Michael Mollinaro, Comcast Vice President of Human Resoureces(IDC Customer Spotlight, Comcast Reaps the Benefits of Integrated HR and Talent from SAP). For that reason, customer service skills are extremely valuable. Even more valuable than customer service skills are the Comcast employees that are trained experts in customer satisfaction.