Business Communiction
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Society, business and technology are all dependent on effective communication. Without effective communication there is confusion, dissatisfaction and misunderstandings. In order to operate a business appropriately, one must understand the basics of business communication and its essential role in creating success. Business communication is any form of communication, verbal or nonverbal, that is used to relay a message, promote a product or service or share information.
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Business Communiction
- 1. BBuussiinneessss CCoommmmuunniiccaattiioonn IInnttrroo,, PPrroocceessss Prepared by: JUNAID ASHRAF
- 2. CCoommmmuunniiccaattiioonn • What is communication? Definition Purpose ◦ Inform ◦ Persuade ◦ Shock ◦ Praise ◦ Criticize ◦ Please ◦ Inspire
- 3. CCoommmmuunniiccaattiioonn iinn OOrrggaanniizzaattiioonnaall SSeettttiinnggss Flow of messages Difference between internal and external communication refer to Fig. 1.1. pg. 5 BCT Formal and/or informal Refer to Fig. 1.2, pg. 5 BCT
- 4. BBCCTT FFiigg 11..11-- FFoorrmmss ooff CCoommmmuunniiccaattiioonn Internal External Formal Planned communication among insiders (such as memos, reports, email, instant messages, executive blogs, conference calls, and presentations) that follows company’s chain of command Planned communication with outsiders (such as letters, reports, speeches, websites, instant messages, and news releases, advertising, and executive blogs) Informal Casual communication among employees (such as e-mail, instant messages, face-to-face conversations, phone calls, team blogs) that do not follow the company’s chain of command Casual communication with suppliers, customers, investors, and other outsiders (such as face-to-face conversations, e-mail, instant messages, phone calls, and customer-support blogs)
- 5. BBCCTT FFiigg 11..22-- FFoorrmmaall CCoommmmuunniiccaattiioonn NNeettwwoorrkk
- 6. DDiiffffeerreennccee bb//ww EEvveerryyddaayy aanndd BBuussiinneessss CCoommmmuunniiccaattiioonn Difference between everyday communication and business communication ◦ Purpose ◦ Audience ◦ Information ◦ Organization ◦ Style ◦ Document Design ◦ Visuals Cost of communication
- 7. OOvveerr--vviieeww ooff BBuussiinneessss CCoommmmuunniiccaattiioonn
- 13. CCaarreeeerr SSeellff--AAsssseessssmmeenntt Career Self-Assessment Test
- 14. Good Luck!!!
Editor's Notes
- Definition: Communication is a process of transferring information from one entity to another. Communication processes are sign-mediated interactions between at least two agents which share a repertoire of signs and semiotic rules Must involve 2 or more parties Transfer of information Involves some action the party receiving the information
- Business communication can be both formal or informal and internal or external. As you can see from this chart, many of the same tools can be used in any of these four situations.
- In the formal communication network – defined by the relationships between the various job positions in the organization – message flow upwards, downwards and horizontally.
- Information and Communications Technology (ICT)
- Source: http://www.knowthis.com/principles-of-marketing-tutorials/promotion-decisions/the-communication-process/
- Source: http://www.slideshare.net/anakarinapereira/the-speech-communication-process-presentation-762998
- Source: http://www.tops.lk/article26311-developing-your-soft-skills-understanding-business-communication.html
- Source: http://www.slideshare.net/anakarinapereira/the-speech-communication-process-presentation-762998
- Source: http://www.tpub.com/content/administration/14300/css/14300_46.htm