A basic primer on business and professional communication tips, including tips for proper use of cellphones and email. Includes recommendations for personal and business etiquette.
There are plenty of office etiquette lessons every employee should be cognizant of. From spreading too much gossip to talking too loudly around other co-workers, there are a host of mistakes that do nothing more than slow down everyone's day. See which mistakes made the list and what you can do to keep them from happening at your company.
The Art & Science of Internal CommunicationsAJ Thomas
In this deck I share my views on Internal Communications for a presentation at the 2014 NCHRA Young Professionals Summit
Title: The Internal Marketer
Topic: The Art and Science of Internal Communications
Description: Have a big initiative coming up? Implementing a new system or program that you need your stakeholders to buy into? But you are HR! How does that work? Internal marketing is inward facing marketing. Internal marketing is used by marketers to motivate all functions to satisfy customers. Yes, this includes employees!
What you get out of this:
Discover the art and science in internal marketing and communications
Learn internal marketing strategies and techniques that will help gain buy-in at any level in the organization
Learn what foundational channels you must cultivate and develop to ensure you get as much bang as possible in your employee communications
There are plenty of office etiquette lessons every employee should be cognizant of. From spreading too much gossip to talking too loudly around other co-workers, there are a host of mistakes that do nothing more than slow down everyone's day. See which mistakes made the list and what you can do to keep them from happening at your company.
The Art & Science of Internal CommunicationsAJ Thomas
In this deck I share my views on Internal Communications for a presentation at the 2014 NCHRA Young Professionals Summit
Title: The Internal Marketer
Topic: The Art and Science of Internal Communications
Description: Have a big initiative coming up? Implementing a new system or program that you need your stakeholders to buy into? But you are HR! How does that work? Internal marketing is inward facing marketing. Internal marketing is used by marketers to motivate all functions to satisfy customers. Yes, this includes employees!
What you get out of this:
Discover the art and science in internal marketing and communications
Learn internal marketing strategies and techniques that will help gain buy-in at any level in the organization
Learn what foundational channels you must cultivate and develop to ensure you get as much bang as possible in your employee communications
Social Media for Bank Investor RelationsDave Hogan
This presentation is from the SNL Financial Bank Investor Relations Symposium in New York on March 17, 2010. It describes how investor relations departments at banks and other financial services companies can incorporate social media tools into their investor relations and corporate communication programs.
Marketwire Presentation on Social Media and Investor Relations - January 19, ...Marketwired
On January 19, 2011, Marketwire participated in a webinar entitled "Using Social Media to Sell Your Deal," hosted by DealFlow, on investor relations and social media.
EQS Roadshow 2012 / Präsentation Anlegerstudie der Universität Leipzig: Ergebnisse und Analysen für die professionelle Kommunikation mit Privatanlegern
Präsentation zum Thema "Investor Relations 2.0 - Status quo und Best Practices im internationalen Vergleich" / Roadshow EquityStory AG, Börse Stuttgart, 04.10.2011
XBRL Financials for Investor Relations Websites - Q4 Web SystemsDarrell Heaps
Q4’s web platform delivers a highly accurate real-time rendering of XBRL tagged
SEC filings enabling users to review, customize, and share their
views of the filings while maintaining the linkage to the source filings.
Within minutes your website is updated with the complete filing displayed in
HTML with many interactive features.
2015 investor digital and social media infographicBrunswick Group
Brunswick Group releases findings of its fifth global investor survey
Key highlights include:
• Influence of information direct from companies continues to increase
• Of digital media, blogs and presentation sharing cited as most influential
For more information please contact:
Jason Golz: www.brunswickgroup.com/people/directory/jason-golz/
Sparky Zivin: www.brunswickgroup.com/people/directory/sparky-zivin/
Investor Relations 2 0 - Global Benchmark Study 2012 - University of LeipzigKristin Koehler
Empirical study investigating how corporations in the United States, Germany, United Kingdom, France, and Japan use social media for financial communications, both on their own websites and on external platforms including mobile channels. Global benchmark of 190 companies including the 150 largest firms listed on DJIA (Dow Jones Industrial Average, USA), FTSE (Financial Times London Stock Exchange Index, UK), CAC (Cotation Assistée en Continu quarante, France), DAX (Deutscher Aktien-Index, Germany), NIKKEI (Nihon Keizai Shimbun Index, Japan), as well as the top 10 companies in regard to market cap, and the top 10 companies in regard to performance of the US mid- and small-cap indices Russell Midcap and Russell 2000. As the third annual study in a row, this research provides longitudinal data and in-depth analysis based on content analysis and statistical evaluation. Authors: Ansgar Zerfass and Kristin Koehler, University of Leipzig, Germany.
Anlegerstudie 2012 - Informationsanforderungen von Privatanlegern und Perspek...Kristin Koehler
Ergebnisbericht einer Befragung von Privatanlegern in Deutschland: Wie und mit welchen Informationen will diese wichtige Zielgruppe der Finanzkommunikation versorgt werden, welche Rolle spielen Internet und Social Media, wo liegen heute noch Defizite? Eine Studie des Instituts für Kommunikations- und Medienwissenschaft der Universität Leipzig gemeinsam mit der Deutschen Schutzvereinigung für Wertpapierbesitz e.V. (DSW), der Schutzgemeinschaft der Kapitalanleger e.V. (SdK) und der Deutsche EuroShop AG untersucht. Befragt wurden mehr als 500 Privatanleger in Deutschland mit monetärem Engagement in Aktien, Investmentfonds und/oder Unternehmensanleihen. 69 Seiten, PDF, Mai 2012.
Wer hat eigentlich behauptet, dass man über Geld nicht spricht? Immer mehr Investoren diskutieren die Aktien und Anleihen von Unternehmen im Social Web. Das stellt neue Anforderungen an das Management und die Umsetzung der IR, denn das größte Risiko ist eine Kommunikation im Social Web ohne eine klare Strategie und Regeln.
Gemeinsam mit JP│KOM hat der DIRK eine Werkzeugkiste für die IR 2.0 gefüllt und im DIRK IR-Guide „Investor Relations im Social Web“ aufbereitet. Die 27 Management-Tools helfen bei Analyse, Strategie, Umsetzung und Controlling der Kommunikation in Social Media. Die Online-Version finden Sie unter http://tinyurl.com/om6ppj9
Monitoring Social Media for Investor Relations - September 17, 2009Darrell Heaps
Interactive discussion on social media monitoring with Richard Brewer-Hay, Manager of Social Media Strategy and Chief Blogger at eBay and Serena Ehrlich, VP Social Media, Startup Army and past president of the NIRI L.A. and Dallas*Fort Worth Chapters.
Mortgage Originator Jimmy Vercellino, specializing in VA loans, helps veterans use their VA loan benefit to their greatest advantage. For more details call us at 480-351-5904 or visit our site http://www.valoansforvets.com/
The views expressed here are those of the individual author and do not necessarily represent those of First Choice Bank (NMLS #: 177877) and First Choice Loan Services Inc. (NMLS #: 210764), 7600 E. Doubletree Ranch Road, Scottsdale AZ 85258. Equal Housing Lender. www.fcloans.com/disclaimer/
www.fcbhomeloans.com/privacy
7600 E. Doubletree Ranch Road #200
Scottsdale, AZ 85258
Phone: (480) 351-5904
Email: jimmyv@fcbmtg.com
http://www.valoansforvets.com
http://google.com/+valoansforvets
http://facebook.com/valoansforvets
This training presentation provides information about writing emails that get results, following email netiquette, and eliminating unnecessary messages.
Social Media for Bank Investor RelationsDave Hogan
This presentation is from the SNL Financial Bank Investor Relations Symposium in New York on March 17, 2010. It describes how investor relations departments at banks and other financial services companies can incorporate social media tools into their investor relations and corporate communication programs.
Marketwire Presentation on Social Media and Investor Relations - January 19, ...Marketwired
On January 19, 2011, Marketwire participated in a webinar entitled "Using Social Media to Sell Your Deal," hosted by DealFlow, on investor relations and social media.
EQS Roadshow 2012 / Präsentation Anlegerstudie der Universität Leipzig: Ergebnisse und Analysen für die professionelle Kommunikation mit Privatanlegern
Präsentation zum Thema "Investor Relations 2.0 - Status quo und Best Practices im internationalen Vergleich" / Roadshow EquityStory AG, Börse Stuttgart, 04.10.2011
XBRL Financials for Investor Relations Websites - Q4 Web SystemsDarrell Heaps
Q4’s web platform delivers a highly accurate real-time rendering of XBRL tagged
SEC filings enabling users to review, customize, and share their
views of the filings while maintaining the linkage to the source filings.
Within minutes your website is updated with the complete filing displayed in
HTML with many interactive features.
2015 investor digital and social media infographicBrunswick Group
Brunswick Group releases findings of its fifth global investor survey
Key highlights include:
• Influence of information direct from companies continues to increase
• Of digital media, blogs and presentation sharing cited as most influential
For more information please contact:
Jason Golz: www.brunswickgroup.com/people/directory/jason-golz/
Sparky Zivin: www.brunswickgroup.com/people/directory/sparky-zivin/
Investor Relations 2 0 - Global Benchmark Study 2012 - University of LeipzigKristin Koehler
Empirical study investigating how corporations in the United States, Germany, United Kingdom, France, and Japan use social media for financial communications, both on their own websites and on external platforms including mobile channels. Global benchmark of 190 companies including the 150 largest firms listed on DJIA (Dow Jones Industrial Average, USA), FTSE (Financial Times London Stock Exchange Index, UK), CAC (Cotation Assistée en Continu quarante, France), DAX (Deutscher Aktien-Index, Germany), NIKKEI (Nihon Keizai Shimbun Index, Japan), as well as the top 10 companies in regard to market cap, and the top 10 companies in regard to performance of the US mid- and small-cap indices Russell Midcap and Russell 2000. As the third annual study in a row, this research provides longitudinal data and in-depth analysis based on content analysis and statistical evaluation. Authors: Ansgar Zerfass and Kristin Koehler, University of Leipzig, Germany.
Anlegerstudie 2012 - Informationsanforderungen von Privatanlegern und Perspek...Kristin Koehler
Ergebnisbericht einer Befragung von Privatanlegern in Deutschland: Wie und mit welchen Informationen will diese wichtige Zielgruppe der Finanzkommunikation versorgt werden, welche Rolle spielen Internet und Social Media, wo liegen heute noch Defizite? Eine Studie des Instituts für Kommunikations- und Medienwissenschaft der Universität Leipzig gemeinsam mit der Deutschen Schutzvereinigung für Wertpapierbesitz e.V. (DSW), der Schutzgemeinschaft der Kapitalanleger e.V. (SdK) und der Deutsche EuroShop AG untersucht. Befragt wurden mehr als 500 Privatanleger in Deutschland mit monetärem Engagement in Aktien, Investmentfonds und/oder Unternehmensanleihen. 69 Seiten, PDF, Mai 2012.
Wer hat eigentlich behauptet, dass man über Geld nicht spricht? Immer mehr Investoren diskutieren die Aktien und Anleihen von Unternehmen im Social Web. Das stellt neue Anforderungen an das Management und die Umsetzung der IR, denn das größte Risiko ist eine Kommunikation im Social Web ohne eine klare Strategie und Regeln.
Gemeinsam mit JP│KOM hat der DIRK eine Werkzeugkiste für die IR 2.0 gefüllt und im DIRK IR-Guide „Investor Relations im Social Web“ aufbereitet. Die 27 Management-Tools helfen bei Analyse, Strategie, Umsetzung und Controlling der Kommunikation in Social Media. Die Online-Version finden Sie unter http://tinyurl.com/om6ppj9
Monitoring Social Media for Investor Relations - September 17, 2009Darrell Heaps
Interactive discussion on social media monitoring with Richard Brewer-Hay, Manager of Social Media Strategy and Chief Blogger at eBay and Serena Ehrlich, VP Social Media, Startup Army and past president of the NIRI L.A. and Dallas*Fort Worth Chapters.
Mortgage Originator Jimmy Vercellino, specializing in VA loans, helps veterans use their VA loan benefit to their greatest advantage. For more details call us at 480-351-5904 or visit our site http://www.valoansforvets.com/
The views expressed here are those of the individual author and do not necessarily represent those of First Choice Bank (NMLS #: 177877) and First Choice Loan Services Inc. (NMLS #: 210764), 7600 E. Doubletree Ranch Road, Scottsdale AZ 85258. Equal Housing Lender. www.fcloans.com/disclaimer/
www.fcbhomeloans.com/privacy
7600 E. Doubletree Ranch Road #200
Scottsdale, AZ 85258
Phone: (480) 351-5904
Email: jimmyv@fcbmtg.com
http://www.valoansforvets.com
http://google.com/+valoansforvets
http://facebook.com/valoansforvets
This training presentation provides information about writing emails that get results, following email netiquette, and eliminating unnecessary messages.
Improve your business performance with effective communication skills. This eBook from via680 offers ten great tips to effectively power up your email communication skills.
Research has found that the average employee spends about a quarter of their time at work combing
through the hundreds of emails they send and receive each day. And yet, according to research, over 60% of professionals still don't know how to use email appropriately.
Brushing Up on Business Communications EtiquetteAAF SWVA
Amber Clark of Berry Home Centers helps us brush up on business communications etiquette and teaches us ways to be courteous and respectful on new technologies. Enjoy!
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
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𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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11. Email in the office
More than 100 billion emails are sent and received per
day in the office, well more than half of all email
correspondence worldwide.
Source: The Radicati Group, April 2013
12. Email in the office
Email is the primary form of communication in most
offices today
Pros: Efficient, fast, removes distance barriers and
provides a written record of correspondence
Cons: Email distracting and a potential time waster; it is
easily misunderstood or ignored; not good for conveying
complex or negative messages
13. Think twice before sending that
email!
The employer owns and controls office email; assume
it’s monitored.
Always assume email may be forwarded, viewed by
others. There is no such thing as privacy with office
email.
Restrict email at work to work-related topics.
Never email in anger.
Be careful with email humor and forwards.
14. Office email fails
Nancy Sebring, resigned
before starting work as new
superintendent for Omaha
public schools
Racy emails from previous
employer, Des Moines
public schools, became
public.
15. Office email fails
School board member Herb
Degroft in Virginia asked to
resign due to derogatory
email messages he sent
regarding First Lady
Michelle Obama.
His defense that the emails
were political, not racist,
didn’t help his case.
articles.dailypress.com
16. Office email fails
Cornell University case
shows risk of email
carelessness
Know who you are
sending email to!
Keep your personal and
business lives separate
17. Using email more effectively
Control the email monster!
Make subject lines clear
Use good language skills and PROOFREAD
Leave off the emoticons!
18. Using email more effectively
Keep it short and focused.
Avoid attaching documents when possible
Practice the “Count to 10” rule
Know when to email and when to communicate in
another way
19. Non-verbal communications
First impressions are
hard to change
How is your
handshake?
Focus on the person
you speaking to
Show sincere
interest and concern
20. Summing it up:
Practice the Golden Rule.
“So in everything, do to others what you would have
them do to you, for this sums up the Law and the
Prophets.” (Matthew 7:12)(NIV)
For the younger members of the audience today, this is a photo of some handwritten letters. How many of you used to write letters regularly? When was the last time you wrote one? Can you still write in cursive? When was the last time you did? How many of you even know what we’re talking about when we say “cursive”?Here’s something else younger members of the audience may not remember – a newspaper. How many of you subscribe to a daily newspaper?Do you use your cellphone more for phone calls or for sending text messages?How many of you have used your cellphone or tablet when dining out with your spouse, date, family or friends? Be honest, how many of you have sent a text message or checked Facebook while at church?
A humorous video a church produced to remind people to turn off their cellphones while at church.
So much has changed in the world of communications in just a short time. Nokia produced the first phone to use text messaging just 20 years ago in 1993. The first iPhone didn’t appear until 2007. Facebook appeared in 2004 but didn’t gain its first 100 million fans until 2008. Virtually all of the social media platforms we use today – Twitter, Linkedin, Pinterest, Instagram, Google+ -- have all been introduced during the past decade. It’s not surprising that we’re still taking some time as a society to adjust to these new ways to communicate and to figure out what is considered good behavior and what is not.
Even though communication habits and technology may change, some things never do. When we communicate with others, we want to receive the following (see bullet points). That requires our concentration and attention.
There’s a right time and place to use your cellphone – and this is not one of them!
In the office: Limit personal calls and keep them short; watch your volume (don’t talk too loudly and disrupt your coworkers); be careful about using speakerphone (make sure you have privacy) and when you do make sure person on the other end knows it up front.In restaurants: Don’t put phone on the table; Don’t answer it unless urgent (and then announce ahead of time that you’re expecting a call)At a meeting or conference: Put phone on silent or vibrate; change that weird or whacky ringtone. If speaking at a conference, however, you must accept that in today’s world some of those in the audience WILL be “multi-tasking” and using their phones. We all do it. While I agree it’s not always a good idea, the reality is that it happens and that those doing so don’t mean any disrespect to you the speaker. Talk about chapel at Faulkner University (and any other campus). When possible, find ways to incorporate using cellphones with the talk. Do a survey, share a link, etc.
You can get your audience more engaged by giving them a reason to use their cellphones – like this example here from a music concert.
This is an example of a polling service using smartphones – this is from Poll Everywhere.
Many employees have received reprimands or even lost their jobs due to inappropriate email messages. Remember that anything you write in an email may be forwarded to other recipients and that even deleted messages can be recovered by IT officers.
Degroft’s emails were crude. One showed a National Geographic photo of bare-breasted African women with a caption saying this was Michelle Obama’s high school reunion. Do you know people who post messages like this to email or Facebook? Even a personal Facebook message can cost you your career or bring scandal upon your family or employer. Think twice! Use common sense! Keep in mind too that you represent your employer wherever you go – while shopping, at your children’s sporting events, in restaurants and bars.
John was a Cornell University business school employee. He meant to send an email to Lisa, another Cornell employee, but mistakenly hit the “send all” button instead. Problem: John and Lisa, both married, were having an affair. The email exchange was X-rated.
Tips:Control the email monster: Email can cut into concentration and productivity; it’s OK to have designated times during the day to check email; you need to control the flow of email and not let it control you.Make subject lines clear: Never leave the subject line blank. The wording of the subject line should be clear, concise and focused on the topic of the email. Use good language skills and proofread: Your credibility, and the credibility of your employer, is on the line with every email you send. Take the time to get it right. Use spellcheck. Office email should be more formal than an email or text to your friend, and more formal than a Twitter message.Leave off the emoticons: Business email should be more formal, especially when writing to supervisors and the public. Don’t be too relaxed or too informal.
Tips:Keep it short and focused. Email is not used like an Amazon Kindle. It’s not for reading books. Keep your message short and focused.Avoid attaching documents: It’s better to copy and paste the text of a document into the email than to attach it. People are more likely to read it.Practice the “Count to 10” rule: Remember the old adage about “counting to 10” before saying something in anger? Apply the same principle to email. If you are writing a grievance or sending a negative message, write it in draft form only, put it away for awhile, then come back later, preferably the next day, and re-read it. You may decide not to send it afterall. A good tip: Don’t put the recipient’s name on the email until you’ve proofed the message, thought about it carefully and are sure it’s ready to send. Know when to email and when to communicate another way: Email is a terrible way to communicate negative news. RadioShack once laid off 400 people with an email message. If you are having a misunderstanding with a co-worker or supervisor, do NOT send an email. Rather, get up and go to his or her office and TALK. Even if the other person starts the email, don’t reply; go and TALK.
Nonverbal cues: Our smile, our eye contact, our body language and our posture all influence how we “communicate” to other people.
A closing tip: Handwritten thank-you notes are POWERFUL. Make it a habit to send thank-you notes to people. Sending an email thank you may be good enough for some situations, but email does not make nearly the impression on people that a written thank-you note put into the mail does. As a former college teacher, I still keep thank-you notes from my former students. That’s the power of thank-you notes.