This document summarizes the challenges encountered during a West Nile virus outbreak at a hospital in 2012. It found 55 cases of West Nile infection, including 12 cases of West Nile fever and 43 cases of West Nile neuroinvasive disease. Many patients presented without a documented fever, which challenged the application of diagnostic criteria. Neurological symptoms like altered mental status, headache and seizures were common in neuroinvasive disease cases. The outbreak resulted in a high mortality rate of 21% among neuroinvasive disease patients. Diagnosing and classifying West Nile virus infections proved difficult, highlighting challenges in outbreak response.