The document outlines the importance of using telephone calls for client communication, including building relationships and obtaining quick clarifications. It provides tips for effective phone conversations, such as preparing an agenda, taking notes, and following up with a summary email. Various scenarios for phone calls, like client prospecting and project discussions, are also mentioned.

1. USING A LANDLINE
to Create a Website
Liam Dempsey
@liamdempsey

5. Why Use a Telephone?
• Getting to know a prospective client
or colleague
• Weeding out clients or projects
• Efficiently explaining something
technical
• Getting a quick answer
• Staying connected on a human level

6. How to Talk on a Phone
• Have an agenda for every call – even
an informal one
• For meetings, remember to use your
agenda
• At the end of meetings, review your
agenda
• For potential project calls, always talk
money and timetables

7. Tips for Phone Meetings
• For potentially stressful or
contentious calls, stand up
• Wear a headset
• Take notes – don’t try to remember
everything
• Send a follow-up email: “Here’s a
recap of what we just agreed …”

8. Types of Telephone Calls
• Client prospecting
• Project kick-offs
• Confusion clear-ups
• Sharing technical details or asking
technical questions
• Re-starting stalled projects

9. Questions?
Liam Dempsey
@liamdempsey