The document discusses building user trust in smart machines. It defines trust as the willingness to be vulnerable to another party based on the expectation they will perform important actions, regardless of ability to monitor or control them. It notes trust is complex and identifies the key foundations of trust as sincerity, reliability, competence, and care. These foundations are explored in more detail as important factors in developing user trust in smart machines.

1. Building user trust in
smart machines
@svonava, svonava@gmail.com, svonava.com

4. Trust
“The willingness to be vulnerable to the actions
of another party based on the expectation that
the other will perform a particular action
important to the trustor, irrespective of the
ability to monitor or control the other party.”
(Mayer et al. 1995)

5. Trust is complex

6. Foundations of trust
Sincerity
Reliability
Competence
Care

7. Foundations of trust
Sincerity

8. Foundations of trust: Sincerity

9. Foundations of trust: Sincerity

10. Foundations of trust: Sincerity

11. Foundations of trust: Sincerity

12. Foundations of trust
Reliability

13. Foundations of trust: Reliability

14. Foundations of trust: Reliability

15. Foundations of trust: Reliability
Robustness?

16. Foundations of trust
Competence

17. Foundations of trust: Competence

18. Foundations of trust: Competence

19. Foundations of trust: Competence

20. Foundations of trust: Competence

21. Foundations of trust
Care

22. Foundations of trust: Care
PeWe!

23. Foundations of trust: Care

24. Foundations of trust: Care

25. Foundations of trust: Care

26. That’s all folks!
Questions?
Sincerity, Reliability, Competence, Care

27. Bulvarny datablog
topky.sk +
cynickaobluda +
theguardian.com/data
Interested?
> svonava@gmail.com