Building rapport to the client in tourism industry

1. Establish rapport with the
customer to promote goodwill
and trust

2. How to build a
customer rapport

3. Rapport is the bottom line for building
relationships. Influencers, businesses,
sellers, and various other professionals
who tend to have a good rapport with
their clients are more likely to succeed in
their respective fields. In order to build
rapport with your customer, you need to
focus on the 4 principles of rapport-

4. •Empathy: Be curious. Listen.
Care.
•Authenticity: Be real.
•Similarity: Find common ground.
•Shared Experience: Interact

5. Rapport is one of the most important
customer success skills. It helps
customers feel better about the
service you provide them. It becomes
easy for you to handle and make
your customers happy when they like
you. And it also gives them a strong
reason to stay with you and keep
using your product.

6. Strategies to build customer
rapport

7. You need to keep your customers
happy and satisfied to grow your
business. Connect with your
customers on a personal level, this
will help them trust you even more.
Personalize customer
relationships

8. Match your tone with your
customer personality
Study the customer better to build good
relationships. Some customers prefer short
conversations and some like lengthy ones.
Keenly notice these different customer
personalities.

9. Use advanced customer success
tools
CustomerSuccessBox help you plan out the
perfect combination between automation
and personalization. Also, keep track of what
your customer is doing, this will help you be
proactive and identify issues faster.

10. Search for commonalities
Find out about their background,
interests, and hobbies, uncover
commonalities to encourage
genuine conversations that don’t
feel fabricated.

11. Talk about your career
experience.
If you work in the same industry, mention
it. If you and your customer have
common roles, mention it. There’s
nothing like bonding over shared work
experiences, passions, and struggles.

12. Don’t cross your line
Get to know your customer beyond
the surface level without digging
too deep by sharing stories and
backgrounds.

13. Address them with proper
diligence
If you are not sure how to
pronounce a customer’s name you
can discuss this with one of your
colleagues beforehand.

14. Actively hear them out and
respond
Your responses shouldn’t be always
scripted. Scripts can save you when you go
blank and have no clue.
When your customers speak, don’t just act
like you’re listening to them.

15. Let the angry ones vent out
times where your customer is extremely
disappointed with your product and is
having a very heated conversation with
you. You certainly have the urge to cut
them off instantly and not really care. let
the angry customer vent out as much as
they want.

16. Provide multi channel
communication approach
Let your customers know you can
be reached with various forms of
communication.

17. Avoid Overpromising
When you want to win the hearts of your
customers avoid promising anything that
cannot be actually done. Instead, request
the customer to wait while you discuss
alternative solutions.