The document discusses good customer service in the legal field and how lawyers can embrace new technologies. It notes that clients now commonly use social media and expect online access. Future innovations will include more applications allowing the public to directly interact with lawyers online. The author is an expert on virtual and limited scope legal services who has written books on online marketing tools for lawyers.

1. Chicago Bar Association
May 15, 2013
Stephanie Kimbro

2. Stephanie L. Kimbro - Copyright (c) 2013

3. Good Customer Service =
Communicating and being accessible using methods that are currently
embraced and relied upon by clients.
They are used to using social media with friends and family online.

4. Username:
Password:
LOGIN
Secure Client Portal

16.  Clients seeking online legal services will
find and retain an online offering
regardless.
•Lawyers focus on the
value they provide to
clients and learn to be
more flexible using
alternative and
complementary delivery
methods.

30. http://www.youtube.com/watch?v=DQ-
4tMF30e0

35. Future innovations in the delivery
of legal services will include more
applications to allow the public to
directly interact with a lawyer
online.

36.  Stephanie Kimbro
 skimbro@burton-law.com
 @StephKimbro
 virtuallawpractice.org
Author of:
•Virtual Law Practice: How to Deliver Legal Services Online, ABA
(2010)
•Limited Scope Legal Services: Unbundling and the Self-Help
Client, ABA (2012)
•Consumer Law Revolution:The Lawyer’s Guide to Online
MarketingTools,ABA (Summer 2013)