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Chicago Bar Association
May 15, 2013
Stephanie Kimbro
Stephanie L. Kimbro - Copyright (c) 2013
Good Customer Service =
Communicating and being accessible using methods that are currently
embraced and relied upon by clients.
They are used to using social media with friends and family online.
Username:
Password:
LOGIN
Secure Client Portal
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
 Clients seeking online legal services will
find and retain an online offering
regardless.
•Lawyers focus on the
value they provide to
clients and learn to be
more flexible using
alternative and
complementary delivery
methods.
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
http://www.youtube.com/watch?v=DQ-
4tMF30e0
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Building & Developing a Virtual Law Practice
Future innovations in the delivery
of legal services will include more
applications to allow the public to
directly interact with a lawyer
online.
 Stephanie Kimbro
 skimbro@burton-law.com
 @StephKimbro
 virtuallawpractice.org
Author of:
•Virtual Law Practice: How to Deliver Legal Services Online, ABA
(2010)
•Limited Scope Legal Services: Unbundling and the Self-Help
Client, ABA (2012)
•Consumer Law Revolution:The Lawyer’s Guide to Online
MarketingTools,ABA (Summer 2013)

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Building & Developing a Virtual Law Practice