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Section
Welcome…
to your BT Decor 425 Digital
Telephone Answering Machine
Digital answering machine with up to 12 minutes
recording capacity
Remote access with time saver mode
Visual message indicator
10 number quickdial memory
Loudspeaker volume control
Call screening
Time/day stamp and voice prompts
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Section
This User Guide provides you with all
the information you need to get the
most from your phone.
Got everything?
Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’,
on the next few pages.
Wall-mounting bracket
Need help?
If you have any problems setting up or using your
BT Decor 425 please contact the Helpline on 0870
605 8047.
Alternatively, you may find the answer in ‘Help’ at
the back of this guide
Decor 425 digital
telephone answering
machine (with telephone
line cord attached)
Power adaptor (Item
code: 010198)
Screws and wall plugs
for wall-mounting
(between telephone
line cord)
Remote access card
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6
Getting started
WARNING
Do not place your BT Decor 425
in the bathroom or other humid
areas.
If you do not have a modern phone
socket, call Freefone 0800 800
150 and ask for a BT engineer to
come and fit the correct one.
This is a chargeable service.
Location
You need to place your Decor 425 close enough to
the phone and mains power sockets so that both cords
will reach.
Setting up the phone
1. Plug the power adaptor into the left side of your Decor 425.
2. Route the power cord through the groove as shown below.
BT Decor 425 power adaptor Item code: 010198
For a full range of accessories and
replacement items for BT products,
call 0870 240 5522 or visit
Power cord
3. Plug the adaptor into the mains power and switch on.
You will hear, “Answer on, calls will be answered after
six rings”.
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Getting started
4. Set the answering machine clock
A. Press and hold
B. Use
ᮤ Skip
and
Stop
Skip ᮣ
until the current day is announced.
to scroll through the days.
C. When you hear the correct day, press
hour is announced.
D. Use
ᮤ Skip
and
Skip ᮣ
ᮤ Skip
and
Skip ᮣ
. The current
to select the correct hour.
E. When you hear the correct hour, press
The current minute is announced.
F. Use
Stop
Your answering machine
announces the day and time each
message was recorded, so it is
important you set the answering
machine clock.
Stop
.
to select the correct minute.
Your Decor 425 uses the 24-hour
clock - 13 is 1pm, 14 is 2pm and
so on.
G. When you hear the correct minute, press Stop .
The clock is now set and the current day and time are
announced.
5 Set the ringer switch.
Position the ringer switch on the base to On or Off.
Ringer On – The phone rings when you receive an
incoming call.
Ringer Off – The phone does not ring when you receive
an incoming call.
If there is a power failure you will
need to reset the day and time.
To check the day and time setting
Press Stop .
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8
Getting started
Helpline
If you have any problems setting
up your Decor 425, contact the
BT Helpline on 0870 605 8047.
(9am–5.30pm, Monday to Friday
and 9.30am–2.30pm on Saturday).
6 Plug your Decor 425 into a telephone wall socket.
Your Decor 425 is now ready for use.
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Getting to know your phone
Section
Telephone buttons
Handset clip (under handset)
Holds the handset in place if
the base is wall-mounted.
Directory label (under handset)
Useful for noting numbers that
are stored in the memory.
Quickdial
Use to dial numbers stored in
the memory.
BT Decor 425
p
Sto
Skip ᮣ
kip
ᮤS
Ans
on off
Messages
Vol
Del
Play
ABC
1
2
GHI
JKL
4
S
7
Best Friend
Save your most frequently
dialled number.
DEF
3
Quickdial
MNO
5
6
TUV
Secrecy
Press to talk to someone in the
same room without your caller
hearing you.
WX
8
YZ
PQR
Store
Use to store up to 10 numbers
in the memory.
9
0
Store
Best
Friend
Secrecy
Calls
Pause
Inserts a pause when storing
a number.
Mic
R
Redial
P
R (Recall)
Use with switchboards and
some BT Calling Features.
Microphone
To record an OGM or a memo.
Redial
Redials the last number called.
Inserts a pause when storing
a number.
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10
Getting to know your phone
Buttons
<Skip/Memo
Skip backward through
your messages during
playback.
Press and hold down to
record a memo.
– Volume +
Adjusts the loudspeaker
volume for message
playback and call
screening.
BT Decor 425
p
Sto
kip
ᮤS
Ans
on off
Vol
Messages
Del
Answer On/Off
Switches the answering
machine on and off.
Press and hold to switch
between OGM1 and
OGM2 and record your
own OGM.
Delete
Deletes individual or
all messages.
To set and check the
remote access security
code.
Skip ᮣ
Play
Play
Plays back recorded
messages and memos.
Stop
Stops message playback.
Lets you set and check
the day and time.
Skip>
Skip forward through
your messages during
playback.
Sets the number of rings
before your answering
machine answers.
Message indicator
Flashes to indicate you
have messages/memos
stored.
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Using the phone
11
Making and receiving calls
1. Lift the handset, listen for the dial tone, then dial the
number.
End a call
1. Replace the handset.
Receiving calls
When your phone rings:
If the ringer switch is set to Ringer
Off (see page 7), the phone will not
ring when you receive a call.
1. Lift the handset to take the call.
Redial
1. Lift the handset.
2. Press
Redial
.
The last number called is dialled.
If the last number dialled exceeds
32 digits it will not be held in the
redial memory
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12
Using the phone
Secrecy
During a call, you can talk to someone nearby without
your caller hearing you.
1. Press and hold
2. Release
When storing numbers in the
memory you will not hear
confirmation beeps as you press
the keypad buttons.
When storing numbers you will still
hear the dial tone and may hear
recorded messages from the
telephone exchange. Please ignore
this, it does not affect storing
numbers.
. Your caller cannot hear you.
to talk to your caller again.
Storing memory numbers
Up to 10 phone numbers can be stored in the memory.
Each number can be up to 16 digits long.
1. Lift the handset. You will hear the dialling tone.
2. Press
Store
.
3. Enter the phone number you want to store.
4. Press
Store
again.
WX
5. Press a number between 0 - 9 on the keypad where
you want to store the phone number.
YZ
Use the directory label to make a
note of the numbers you have
stored in the memory.
Secrecy
Secrecy
The number is stored and you can replace the handset.
To insert a pause when storing
a number
When storing a number, press
(Redial) where you want to enter a
pause.
Changing stored numbers
Repeat the steps for storing a number. The new number
will replace the existing stored number.
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Using the phone
Dialling a memory number
1. Lift the handset.
2. Press
Quickdial
.
WX
YZ
3. Press the button 0 - 9 where the number is stored.
The number is dialled.
Storing your best friend number
Your most frequently used number can be stored under
the best friend button.
1. Lift the handset.
2. Press
Store
.
3. Enter the phone number you want to store.
4. Press
Store
5. Press
Best
Friend
again.
.
The number is stored and you can replace the handset.
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14
Using the phone
Dialling your best friend number
1. Lift the handset.
2. Press
Best
Friend
.
The number is dialled.
Changing your best friend number
Repeat the steps for storing the number. The new
number will replace the existing stored number.
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Using the answering machine
Section
Switching on and off
Your Decor 425 is pre-set to record messages
(Answer ON).
1. Press
Ans
on off
to switch off.
You will hear “Answer off”.
Or
1. Press
Ans
on off
to switch on.
You will hear “Answer on” and your current outgoing
message will be announced.
Adjusting the loudspeaker volume
1. Use
button to increase or decrease the loudspeaker
volume.
Vol
Outgoing message
The outgoing message is the message a caller hears
when your BT Decor 425 answers a call.
There are two pre-recorded outgoing messages that
you can choose from, outgoing message 1 allows callers
to leave a message, whilst outgoing message 2 does not.
OGM – Outgoing Message.
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16
Using the answering machine
OGM1 (Answer and record) –
pre-recorded message
“Hello. Your call cannot be taken
at the moment, so please leave your
message after the tone”.
Selecting the OGM
1. Press and hold
.
You will hear “Please select outgoing message”.
Ans
on off
2. Press Skip for OGM1 (Answer and Record) or Skip for
OGM2 (Answer only).
The selected OGM is played back and instructions are
given on how to record a new outgoing message.
ᮤ
OGM2 (Answer only) –
pre-recorded message
“Hello. Your call cannot be taken
at the moment and you cannot leave
a message, so please call later”.
Use either of these OGMs, or if
you prefer you can record your own,
see opposite.
ᮣ
Recording your own OGM1 (Answer and Record)
Your OGM can be up to 3 minutes long.
1. Press and hold
OGM2 is ‘Answer only’ so your
message should not invite callers
to leave a message.
Ans
on off
.
You will hear “Please select outgoing message”.
2. Press
ᮤ Skip
to re-record OGM1 (Answer and Record)
The current OGM is played back to you.
You are then invited to record your own OGM.
3. Press and hold
ᮤ Skip
to begin recording.
4. After the beep, speak your message clearly about
15–30cm from the microphone.
5. Release
ᮤ Skip
to end recording.
Your OGM is played back to you.
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Using the answering machine
Recording your own OGM2 (Answer only)
1. Press and hold
Ans
on off
.
You will hear “Please select outgoing message”.
2. Press
Skip ᮣ
to re-record OGM2 (Answer only).
The current OGM is played back to you.
You are then invited to record your own OGM.
3. Press and hold
Skip ᮣ
to begin recording.
4. After the beep, speak your message clearly about
15-30cm from the microphone.
5. Release
Skip ᮣ
to end recording.
Your OGM is played back to you.
Checking your OGM
1. Press
Ans
on off
until the answering machine switches on.
Your current OGM will be played back to you.
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18
Using the answering machine
Deleting your OGM
1. Press and hold
. When you hear “Please select outgoing
message” release the button.
Ans
on off
2. Press
ᮤ Skip
to delete OGM1.
Or
Press
Skip ᮣ
to delete OGM2.
The chosen OGM begins to play.
3. During playback press
Del
.
Your Decor 425 plays back the default pre-recorded
OGM.
Your Decor 425 will stop
recording if:
• A caller pauses for more than 4
seconds when leaving a message.
• The memory becomes full during
recording.
• The incoming message lasts
longer than 3 minutes.
Indefinite message back-up
Your Decor 425 saves all messages indefinitely until
you delete them. Your messages will not be lost in the
event of a power cut.
Memory full
If the answering machine memory becomes full the
message indicator will flash rapidly. You will not be
able to record any more caller’s messages, a new
OGM or memos. The BT Decor 425 will announce
memory full.
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Using the answering machine
If any of these functions are tried while the memory is
full, your Decor 425 will announce “Memory full”.
To clear space in the memory you will need to delete
some or all of the messages. See ‘To delete individual
messages’, on page 21.
Answer delay
The answer delay is the number of times your Decor 425
rings before answering calls.
It is pre-set to 6 rings. You can choose from between
2 and 9 rings or Time Saver.
1. Press and hold Skip .
You hear the settings.
ᮣ
2. Release Skip when you hear the setting you want
You will hear the new setting confirmed.
ᮣ
Checking the answer delay setting
Press Skip .
You will hear the setting.
ᮣ
What is Time Saver?
If you access your answering
machine remotely and you have set
Time Saver mode, your Decor 425
will answer calls after 6 rings if no
new messages have been recorded,
or 2 rings if new messages have
been recorded. So, you can
hang-up after 2 rings knowing you
have no new messages and save
the cost of the call.
See page 23 for more information
on remote access.
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20
Using the answering machine
Memos
You can record memos to be played back by another user
of your Decor 425.
Memos are stored on the answering machine like caller’s
messages and can be up to 12 minutes long (maximum
recording time).
1. Press and hold
ᮤ Skip
.
You will hear “Please speak after the tone. To end
recording, release the button”.
2. Still holding
microphone.
ᮤ Skip
speak your memo clearly into the
3. To end recording release the
ᮤ Skip
button.
Message indicator
When you have new messages the message indicator
will flash.
The LED will flash when any messages are received,
regardless of whether they have been listened to.
The light is on permanently when the answering machine
is on and there are no messages received.
The light is off only when the answering machine is off.
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Using the answering machine
Playing messages and memos
1. Press
Play
.
The number of stored messages is announced.
Your messages and memos are then played back in the
order they were received together with the day and time
of recording.
While your messages are being played back:
Press
ᮤ Skip
once to replay the current message
Press
ᮤ Skip
twice to return to the previous message.
Press
Skip ᮣ
Press
Stop
to skip forward to the next message.
to stop playback.
When you reach the last message you will hear,
“End of messages. To delete all messages, press delete”.
Deleting individual messages
During playback of the relevant message:
1. Press
Del
.
You will hear, “Message deleted” and the next message
will be played.
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22
Using the answering machine
If you lift the handset or press
STOP during the 8 seconds, all
messages will be saved.
Deleting all messages
1. Wait until all messages have been played back and you
hear “End of messages. To delete all messages, press
delete”.
2. During the next 8 seconds, press
Del
.
You will hear “All messages deleted”.
To screen calls, make sure the
answer machine is switched on and
that the loudspeaker volume is set
to an audible level.
Call screening
When your answering machine takes an incoming call,
you can listen to the caller over the loudspeaker. You can
then decide whether or not to take the call in person.
1. When the phone rings, let the machine answer the call
and wait until the caller begins to leave their message.
2. If you choose to speak to the caller in person, pick up
your handset.
Your Decor 425 will automatically stop recording.
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Remote access
Section
Remote access lets you switch on your Decor 425
answering machine and listen to your messages from
any Touchtone™ telephone.
Before you can access your messages, you must enter
a 3-digit security code.
The pre-set security code is 000, but you can change
this to a more memorable number.
Check your security code
1. Press
Del
.
The security code is announced.
Change your security code
1. Press and hold
Del
.
“Security code setting” is announced.
2. Release
Del
.
You will hear “First digit” and the current setting.
ᮤ Skip
and
Skip ᮣ
WX
to move through the digits 0 – 9 .
Each number is announced as you skip through.
YZ
3. Use
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24
Remote access
4. When you hear the number you want, press
Del
.
You will hear “Second digit” and the current setting.
5. Select the second and third digits as you did for the first.
When you have set all three digits, your new security
code will be announced.
Remote operation
1. Call your Decor 425.
2. After listening to the outgoing message press
on
the phone you are using. You will hear, “Please enter your
security code”.
If you do not enter the security
code within 8 seconds or if you
enter the wrong security code you
will hear, “Incorrect security code,
please enter your security code”.
If you enter the wrong code again
you will hear, “Incorrect security
code, thank you for calling” and
the line will be disconnected.
3. You have 8 seconds to enter your security code.
4. You will hear “You have ‘x’ new messages” and message
playback begins.
5. At the end of playback you will hear “To hear the main
menu, press 1”.
You now have 8 seconds to enter the main menu before
your phone hangs up.
6. Follow the instructions in the main menu to control your
answering machine (see ‘Remote access menu’).
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Remote access
Remote access menu
For main menu.
1
ABC
2
Play all messages.
DEF
3 Play new messages.
During playback:
GHI
4
Skip back.
Press once to skip back to start of current message.
Press twice to skip back to previous message.
JKL
5 Delete message currently playing.
MNO
6
PQR
S
7
TUV
8
Skip forward to next message.
Switch answering machine on/off.
Play outgoing message menu.
ABC
2
Play outgoing message.
DEF
3 Record Answer & Record OGM.
GHI
4
Record Answer Only OGM.
JKL
5 Select Answer & Record OGM.
MNO
6
Select Answer Only OGM.
WX
YZ
9 Security code.
Set new security code.
Hear security code.
0
Set day and time.
Set time.
Hear time.
You can use the convenient
Remote Access card, supplied with
this phone as a handy reference.
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26
Remote access
Switch on your answering machine from
another phone
If you forgot to turn on your answering machine before
going out:
1. Ring your Decor 425.
After 20 rings your machine will take the call.
While listening to your OGM,
pressing (5) will reset to the
pre-recorded OGM.
2. You can now access your Decor 425 remotely
(see page 24).
PQR
S
3. Select 7 from the main menu, to switch on.
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Help
Section
Many common problems are caused by the telephone and power cables being incorrectly
connected, not connected at all, or the power being turned off.
Please check that your BT Decor 425 has been correctly set up, see page 6, before ringing
the BT Decor 425 Helpline.
No dialling tone
Check your line/power cord connections.
You dial and nothing happens
You may be connected to an exchange which has not been modernised. Call BT on
Freefone 0800 800 150 for information.
The phone does not ring
Check the ringer is not turned off. (See page 7).
Are there too many other phones or faxes connected to the same line? (See ‘How many
telephones can you have?’, on page 33.)
You hear the dial tone or recorded exchange messages when storing numbers
This may happen when storing numbers. Ignore any noise as it will not affect storing.
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Help
Outgoing message does not record
Speak clearly, close enough (15–30cm) to the microphone when recording your message.
Check that the memory is not full.
Incoming messages do not record
Check that answering machine is set to Answer on. (See page 15).
Check that answering machine is set to OGM1. (See ‘Outgoing message’ on page 16.)
Check that the memory is not full.
You cannot hear your messages during playback
The loudspeaker volume may be set too low. Increase the volume using
There is a silence in the middle of recorded messages
The message may have been recorded by accidentally pressing
You have forgotten your remote access security code
Press
Del
and you will hear the current code. (See page 23.)
ᮤ Skip
.
Vol
.
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Help
Your Decor 425 cannot be operated from another phone
Check the phone you are using is a Touchtone™ phone or is set to tone dialling.
Check you are using the correct security code. (See page 23.)
When entering your code, make sure you allow enough time, at least 2 seconds,
between digits for your Decor 425 to recognise each one.
Noise interference coming through the loudspeaker
Make sure your Decor 425 is not placed too near another mobile or cordless phone.
Some cordless telephones and payphones are not compatible.
BT Decor Helpline
0870 605 8047
Call the dedicated BT Decor
Helpline:
if you are having difficulties using
your BT Decor 425;
if you need a replacement mains
power adaptor (Item code: 010198)
Lines open 9am – 5.30pm,
Monday to Friday and
Saturday 9.30am – 2.30pm.
BT accessories and
replacement items
For a full range of accessories and
replacement items for BT products
please call 0870 240 5522, or visit:
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General information
Section
Safety
General
Only use the power supply included with the product. Using an unauthorised power
supply unit will invalidate your guarantee and may damage the answer machine.
The item code for the power supply unit is 010198.
Do not open your Decor 425. This could expose you to high voltages or other risks.
Environmental
Do not expose to direct sunlight.
We recommend that you do not place the product on antique/veneered wood to avoid
damage.
Do not stand your product on carpets or other surfaces which generate fibres, or place it
in locations preventing a free flow of air over it’s surfaces.
Do not submerge any part of your product in water and do not use it in damp or humid
conditions, such as in bathrooms.
Do not expose your product to fire, explosive or other hazardous conditions.
There is a slight chance that your phone could be damaged by an electrical storm.
We recommend that you unplug the power and telephone line cord for the duration of
the storm, as damage is not covered by the guarantee.
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General information
Cleaning
Clean your Decor 425 with a damp (not wet) cloth, or an anti-static wipe. Never use
household polish as this may damage the product. Never use a dry cloth as this may
cause static shock.
Guarantee
Your BT Decor 425 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s
or its agent’s discretion the option to replace the BT Decor 425, or any component
thereof, which is identified as faulty or below standard, or as a result of inferior
workmanship or materials. Products over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur within 12 months from the date of
purchase, provided that the equipment is sent to the repair address within this period.
This guarantee does not cover any faults or defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or
repair other than approved agents.
This guarantee does not affect your statutory rights.
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Within the 12 month guarantee period:
If you experience a problem with your BT Decor 425 please read the Help section or call
the Helpline on 0870 605 8047. Calls are charged at national rates.
In the unlikely event of a defect occurring, please return the product, with the receipt, to
the place of purchase.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet
the approval requirements for connection to the telephone
network. We recommend that you call the Helpline on 0870 605 8047 for information on
our recommended repair agents.
Returning your phone
If the Helpline is unable to remedy your problem they will ask you to return the product.
Where possible, pack the product in its original packaging. All parts must be returned
including the mains power adaptor. (Please note that we cannot take responsibility for
goods damaged in transit.) Please obtain and keep proof of posting from the Post Office.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required so please keep your receipt.
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Technical information
How many telephones can you have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is
used to calculate the number of items which may be connected to any one telephone line.
Your Decor 425 has a REN of 1. A total REN of 4 is allowed, if the total REN of 4 is
exceeded, the telephones may not ring. With different telephone types there is no
guarantee of ringing, even when the REN is less than 4.
R&TTE
This product is intended for use within the UK for connection to the public telephone
network and compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive (1999/5/EC).
Declaration of Conformance
Hereby, Suncorp Technologies, declares that this Decor 425 is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.
The Declaration of Conformance for the Decor 425 is published on the web site:
http://www.suncorptech.com/bt
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Switchboard compatibility
This product is intended for use within the UK for connection to the public telephone
network and compatible switchboards, which support tone dialling and time break recall.
If in doubt please consult your service provider.
Recall
The R Recall button is used with switchboards, certain BT Calling Features and other
network services, such as telephone banking.
Wall-mounting your Decor 425 (Optional)
1. Using a 3mm bit, drill two holes in the wall 70mm vertically apart.
2. Insert the wall plugs (if necessary) then screw in the screws, leaving a small gap between
the screw heads and the wall.
Wall plug
Wall
Screw
70mm
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3. Route the line and power cords through the back of your Decor 425 as shown below.
Fit the wall-mounting bracket to the base of the phone.
4. To stop the handset falling when the base is wall-mounted, rotate the handset clip 180°.
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5. Place your phone over the screw heads and gently slide down.